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How an unexpected reply changed the way one woman responds to fumbles

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How an unexpected reply changed the way one woman responds to fumbles

When Claire Burnside Och was a young waitress, a customer’s unexpected reply put her at ease.

Claire Burnside Och


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Claire Burnside Och

This story is part of the My Unsung Hero series, from the Hidden Brain team. It features stories of people whose kindness left a lasting impression on someone else.

In 2004, when Claire Burnside Och was in college, she waited tables at a high-end restaurant.

One night, she had a group of 12, and a man at the table ordered two bottles of expensive wine. Burnside Och dreaded opening wine, because she had a history of doing it wrong.

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When she began to open the bottle, she looked down and realized she had broken the cork — half was now stuck in her corkscrew, and the other half was stuck in the bottle.

“And my eyes are just saucers. I’m terrified,” she remembered.

But instead of acting annoyed, the man handled her mistake with decorum.

“He just kind of leans over and places his hands on the bottle, and looks at me and says, ‘I got it.’”

He took the wine, turned away from the table so no one else could see, and tried to pull out the cork. But by then, all he could do was push the rest of it into the bottle.

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“So now there’s a half a cork floating in this beautiful bottle of wine,” Burnside Och said.

She considered all the scenarios that might unfold; none of them ended well.

“He’s going to want it replaced. He’s going to talk to my manager. It’s going to come out of my check,” she remembered thinking. “There’s no way he’s going to drink this.”

Instead, the man poured himself a glass of wine, speckled with tiny bits of cork, and proceeded to drink it. Then he continued to put her mind at ease.

“He leaned over and he said, ‘Don’t worry, it happens,’” she recalled.  ”And he turned to his guests and he started pouring them wine, and everything was fine.”

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Claire Burnside Och (right) with her daughters.

Claire Burnside Och (right) with her daughters.

Claire Burnside Och


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Claire Burnside Och

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Today, Burnside Och often hears the man’s voice in her own as she responds to someone else’s fumbles. When her two young daughters break something by accident, or a server spills something on her clothes, she lets them know that it’s just a mistake; they don’t need to worry.

“‘It happens. I got it,’” she tells them.

“It’s amazing how disarming those words are, and how they can completely redirect a situation from one ending to another,” she said.

“And if I could talk to that man again, I would say, ‘I heard you, and you’re aces. Thank you.’”

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My Unsung Hero is also a podcast — new episodes are released every Tuesday. To share the story of your unsung hero with the Hidden Brain team, record a voice memo on your phone and send it to myunsunghero@hiddenbrain.org.

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Sunday Puzzle: New newsmakers of 2025

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Sunday Puzzle: New newsmakers of 2025

On-air challenge

Every year around this time I present a “new names in the news” quiz. I’m going to give you some names that you’d probably never heard before 2025 but that were prominent in the news during the past 12 months. You tell me who or what they are.

1. Zohran Mamdani

2. Karoline Leavitt

3. Mark Carney

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4. Robert Francis Prevost (hint: Chicago)

5. Jeffrey Goldberg (hint: The Atlantic)

6. Sanae Takaichi

7. Nameless raccoon, Hanover County, Virginia

Last week’s challenge

Last week’s challenge came from Joseph Young, of St. Cloud, Minn. Think of a two-syllable word in four letters. Add two letters in front and one letter behind to make a one-syllable word in seven letters. What words are these?

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Challenge answer

Ague –> Plagued / Plagues / Leagues

Winner

Calvin Siemer of Henderson, Nev.

This week’s challenge

This week’s challenge is a numerical one from Ed Pegg Jr., who runs the website mathpuzzle.com. Take the nine digits — 1, 2, 3, 4, 5, 6, 7, 8, 9. You can group some of them and add arithmetic operations to get 2011 like this: 1 + 23 ÷ 4 x 5 x 67 – 8 + 9. If you do these operations in order from left to right, you get 2011. Well, 2011 was 15 years ago.  Can you group some of the digits and add arithmetic symbols in a different way to make 2026? The digits from 1 to 9 need to stay in that order. I know of two different solutions, but you need to find only one of them.

If you know the answer to the challenge, submit it below by Thursday, January 8 at 3 p.m. ET. Listeners whose answers are selected win a chance to play the on-air puzzle.

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Daniel Tosh Sells Lake Tahoe Estate for $10.75 Million

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Daniel Tosh Sells Lake Tahoe Estate for .75 Million

Daniel Tosh
Sells Lake Tahoe Home for Millions

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What worked — and what didn’t — in the ‘Stranger Things’ finale

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What worked — and what didn’t — in the ‘Stranger Things’ finale

Sadie Sink as Max Mayfield.

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Yes, there are spoilers ahead for the final episode of Stranger Things

On New Year’s Eve, the very popular Netflix show Stranger Things came to an end after five seasons and almost 10 years. With actors who started as tweens now in their 20s, it was probably inevitable that the tale of a bunch of kids who fought monsters would wind down. In the two-plus-hour finale, there was a lot of preparation, then there was a final battle, and then there was a roughly 40-minute epilogue catching up with our heroes 18 months later. And how well did it all work? Let’s talk about it.

Worked: The final battle

The strongest part of the finale was the battle itself, set in the Abyss, in which the crew battled Vecna, who was inside the Mind Flayer, which is, roughly speaking, a giant spider. This meant that inside, Eleven could go one-on-one with Vecna (also known as Henry, or One, or Mr. Whatsit) while outside, her friends used their flamethrowers and guns and flares and slingshots and whatnot to take down the Mind Flayer. (You could tell that Nancy was going to be the badass of the fight as soon as you saw not only her big gun, but also her hair, which strongly evoked Ripley in the Alien movies.) And of course, Joyce took off Vecna’s head with an axe while everybody remembered all the people Vecna has killed who they cared about. Pretty good fight!

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Did not work: Too much talking before the fight

As the group prepared to fight Vecna, we watched one scene where the music swelled as Hopper poured out his feelings to Eleven about how she deserved to live and shouldn’t sacrifice herself. Roughly 15 minutes later, the music swelled for a very similarly blocked and shot scene in which Eleven poured out her feelings to Hopper about why she wanted to sacrifice herself. Generally, two monologues are less interesting than a conversation would be. Elsewhere, Jonathan and Steve had a talk that didn’t add much, and Will and Mike had a talk that didn’t add much (after Will’s coming-out scene in the previous episode), both while preparing to fight a giant monster. It’s not that there’s a right or wrong length for a finale like this, but telling us things we already know tends to slow down the action for no reason. Not every dynamic needed a button on it.

Worked: Dungeons & Dragons bringing the group together

It was perhaps inevitable that we would end with a game of D&D, just as we began. But now, these kids are feeling the distance between who they are now and who they were when they used to play together. The fact that they still enjoy each other’s company so much, even when there are no world-shattering stakes, is what makes them seem the most at peace, more than a celebratory graduation. And passing the game off to Holly and her friends, including the now-included Derek, was a very nice touch.

Charlie Heaton as Jonathan Byers, Natalia Dyer as Nancy Wheeler, Maya Hawke as Robin Buckley, and Joe Keery as Steve Harrington holding up drinks to toast.

Charlie Heaton as Jonathan Byers, Natalia Dyer as Nancy Wheeler, Maya Hawke as Robin Buckley, and Joe Keery as Steve Harrington.

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Did not work: Dr. Kay, played by Linda Hamilton

It seemed very exciting that Stranger Things was going to have Linda Hamilton, actual ’80s action icon, on hand this season playing Dr. Kay, the evil military scientist who wanted to capture and kill Eleven at any cost. But she got very little to do, and the resolution to her story was baffling. After the final battle, after the Upside Down is destroyed, she believes Eleven to be dead. But … then what happened? She let them all call taxis home, including Hopper, who killed a whole bunch of soldiers? Including all the kids who now know all about her and everything she did? All the kids who ventured into the Abyss are going to be left alone? Perfect logic is certainly not anybody’s expectation, but when you end a sequence with your entire group of heroes at the mercy of a band of violent goons, it would be nice to say something about how they ended up not at the mercy of said goons.

Worked: Needle drops

Listen, it’s not easy to get one Prince song for your show, let alone two: “Purple Rain” and “When Doves Cry.” When the Duffer Brothers say they needed something epic, and these songs feel epic, they are not wrong. There continues to be a heft to the Purple Rain album that helps to lend some heft to a story like this, particularly given the period setting. “Landslide” was a little cheesy as the lead-in to the epilogue, but … the epilogue was honestly pretty cheesy, so perhaps that’s appropriate.

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Did not work: The non-ending

As to whether Eleven really died or is really just backpacking in a foreign country where no one can find her, the Duffer Brothers, who created the show, have been very clear that the ending is left up to you. You can think she’s dead, or you can think she’s alive; they have intentionally not given the answer. It’s possible to write ambiguous endings that work really well, but this one felt like a cop-out, an attempt to have it both ways. There’s also a real danger in expanding characters’ supernatural powers to the point where they can make anything seem like anything, so maybe much of what you saw never happened. After all, if you don’t know that did happen, how much else might not have happened?

This piece also appears in NPR’s Pop Culture Happy Hour newsletter. Sign up for the newsletter so you don’t miss the next one, plus get weekly recommendations about what’s making us happy.

Listen to Pop Culture Happy Hour on Apple Podcasts and Spotify.

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