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Hotel and Airbnb price tags may soon spike. For travelers, that's a good thing

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Hotel and Airbnb price tags may soon spike. For travelers, that's a good thing

If you’re making travel plans for summer or fall, brace yourself for a jump in some advertised prices — which is, believe it or not, good news for consumers.

It’s the result of a new California law aimed at bringing transparency to the resort fees, service fees, host fees and other “drip pricing” that often inflates consumer’s bills beyond the rates first advertised, especially at lodgings and restaurants. Under the California law known as SB 478, which takes effect July 1, businesses selling their wares in California now must include mandatory fees in their initial advertised prices.

“The price you see is the price you pay,” California Attorney General Rob Bonta has said.

The law has gotten a lot of attention for its potential effects on struggling restaurants, many of which have imposed service fees since the arrival of the pandemic. (In fact, one legislator has proposed an eleventh-hour exception to exclude restaurants.) But the law also brings big changes for travelers and that industry — especially when it comes to the “resort fees” that many hotels automatically charge, saying they cover services and amenities such as pool and gym access.

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By putting a separate label on those fees, hotels have been able to advertise lower daily rates — an advantage when consumers are comparing prices. Now the hundreds of U.S. hotels that have been tacking “resort fees” onto their daily rates will be required to include them in the advertised rates that California consumers see.

At a consumer’s first glance online, it may seem the new rules have pushed the cost of a $149 room up by $20 to $50 per night. In fact, the hoteliers are just disclosing all pre-tax fees up front, as required — a change that may allow consumers to make better cost comparisons.

Cleaning fees should show up sooner

Meanwhile, the same law requires vacation rental hosts to include fees for service and cleaning from the beginning.

This follows an initial voluntary step taken by Airbnb in 2022. Under pressure to be more transparent, the company added a digital “toggle” switch allowing customers to initially see either a basic daily rate or a total showing how much those secondary fees would add to the daily rate. Now, Airbnb officials have said, customers in California will automatically see the “total before taxes” number.

In practice, the new requirement means that instead of quoting a $150-per-night rate to some search-page visitors, an Airbnb host would need to tell all consumers up front that the five-night rental will cost $1,050 (the $150 daily rate plus $150 service fee and $150 cleaning fee) — effectively $210 per day, before taxes. This will cover any destination being considered by a California-based consumer, an Airbnb representative said.

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The vacation rental company VRBO shows consumers two prices on its browsing pages: the basic nightly rate in larger bold type and the total price in smaller, plain type, no toggling needed.

Though the new law is aimed at any business selling to Californians, many businesses beyond the state may not comply immediately. If you’re planning a trip outside California, check closely to see what costs your prospective lodging is and isn’t disclosing. (But if you’re headed to a country within the European Union, no worries: The E.U. already requires businesses to advertise using their total cost, including taxes.)

“This is all about uncovering the hidden fees that are everywhere in our economy. It’s pretty sweeping,” said Jamie Court, president of Los Angeles-based Consumer Watchdog. He noted that if offenders ignore warning letters, they can face penalties of $1,000 per violation (potentially including other damages and attorneys’ fees).

Though this change will disrupt some hotels’ strategies for boosting profits, the changes also may give hoteliers a better chance at winning back customers from short-term rental companies, which have grabbed a hefty share of the travel market since the birth of Airbnb in 2007.

Lynn Mohrfeld, president and CEO of the California Hotel & Lodging Assn., said the group supported the legislation in Sacramento because it should bring “a level playing field” between hotels and the vacation rentals. “If everybody does it the same way, it’s makes it a better buying experience for the consumer.”

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The California law is unlikely to change base rates for airlines or rental cars, industry experts said, because the add-on fees those businesses charge are typically for voluntary services and items, such as preferred seats and insurance.

California Atty. Gen. Bonta has noted the transparency law doesn’t raise or lower any prices, but it does require more clarity and is intended to curtail “junk fees” and “drip pricing.”

How resort fees got to be enormous

Though many hotels do not charge resort fees, the practice has grown dramatically since the late 1990s, especially in vacation destination areas like Las Vegas, Palm Springs and San Diego. The fees typically range from $20 to $50 nightly.

By one estimate, the U.S. hotel industry in 2017 reaped $2.7 billion in resort fees. Lauren Wolfe, counsel for the consumer advocacy group Travelers United and founder of KillResortFees.com, has called resort fees “the most deceptive and unfair pricing practice in the hotel industry.”

As consumer sentiment against the fees has grown, public officials have filed several court challenges nationwide, including a lawsuit against Marriott International by Pennsylvania’s attorney general. That suit led to a 2021 settlement, which led to Marriott’s announcement in May 2023 that it would start including resort fees in initial website search results. Hyatt followed with a similar change in July 2023, Hilton in September.

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In 2023, President Biden denounced resort fees and the Federal Trade Commission proposed a rule targeting junk fees and related practices. A Junk Fee Prevention Act was introduced to the Senate in March 2023, followed by a Hotel Fees Transparency Act in July, but so far, Congress has taken no action.

Meanwhile, some questions remain about how the travel industry will respond to California’s transparency law. For instance: What about companies that continue to advertise the lowest version of their rates in large type, while simultaneously disclosing the large true full price in smaller type?

“That seems to violate the intent of the law,” Court said, but “It’s up to a court to figure out. Companies are going to push to the limit.”

For those ready to make hotel or rental property reservations, a second new state late could also be helpful: Beginning July 1 under legislation known as SB 644, California consumers must be given 24 hours to cancel most lodging bookings without any charge, so long as the consumer has made the booking at least 72 hours ahead of arrival. The law includes hotels, rental agencies and third-party booking services.

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Love Island and Pre-Teen Punks with Jason Narducy : Wait Wait… Don’t Tell Me!

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Love Island and Pre-Teen Punks with Jason Narducy : Wait Wait… Don’t Tell Me!

A promo image of Peter Sagal, Jason Narducy, and Alzo Slade

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NPR and James Richards IV/NPR and Jason Narducy

This week, we’re live in Milwaukee with musician Jason Narducy. Plus, panelists Alonzo Bodden, Adam Burke, and Negin Farsad talk the World Cup, Love Island, and new rules for summer travel.

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‘The Odyssey’ is the mother of bad-trip tales. Why are we obsessed with travel disasters?

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‘The Odyssey’ is the mother of bad-trip tales. Why are we obsessed with travel disasters?

Lost luggage? Tarmac delays? Rental-car blues? No whining about measly travel headaches with the mother of all bad-trip sagas looming on the big screen.

“The Odyssey,” Christopher Nolan’s epic take on the Trojan War’s fallout, debuts July 17. Spoiler alert, if you somehow avoided Homer in community college: Nobody, save biblical Job, has had more misery hurled at them.

Outflanked by cruel and fickle gods at every turn, legendary Greek hero Odysseus outsmarted a one-eyed giant, suffered through the bewitching Sirens’ song and braved the Underworld’s dead denizens. He battled oversize cannibals, outmaneuvered a witch and lost scores of men at every turn. Then made it back to Ithaca after 10 years only to find his home overrun by suitors wooing his wife.

It’s a tale packed with bad decisions, failure, heartbreak and death. Perfect story fodder, given how much we love bad-trip stories. We consume lists of the worst airports and wonder at accounts of illness-plagued cruises. We scroll through videos starring unruly passengers or mangled bags, and read about the last resting place for lost luggage.

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Hollywood has created a whole franchise around road trips gone wrong. Think of “The Hangover” or “Sideways” or “Little Miss Sunshine.” Screenwriter-director John Hughes perfected the big-screen comedic treatment of travel gone south with classics such as “Home Alone,” “National Lampoon’s Vacation” and “Planes, Trains and Automobiles.”

Let’s not even talk about the “three-hour tour” that left Gilligan and friends stranded on a deserted island for 98 episodes, or how Jack Dawson’s voyage ended aboard 1997’s “Titanic.”

A significant body of evidence even indicates that travel makes us sick. Trip-related problems are so common, in fact, that consumer advocate Christopher Elliott has stitched an entire career out of resolving them — from timeshare scams to horrible airline customer service and beyond.

Still, we keep buying tickets and packing our bags to sail into the great unknown, across Homer’s wine-dark sea. Why? Elliott attributes it to what he terms “traveler’s amnesia.”

“It amazes me that travelers are not up in arms about the way they get treated,” he said. “They take a trip, have a terrible experience, and forget about everything that went wrong and only remember what went right.”

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He suggests that avoiding a bad trip starts with choosing companies noted for strong customer service. He cited some name-brand examples: Marriott for hotels, Alaska Airlines, and Enterprise Rent-A-Car. He avoids cruises as much as possible.

Which is funny, because when I think about cruising, I don’t revisit the miserable 36 hours that norovirus confined us in our cabin. I instead recall coasting past a flotilla of icebergs in Alaska’s Glacier Bay.

When I think about Mexico, I don’t wallow in memories involving Montezuma and his gastrointestinal revenge. But I do cherish thoughts of snorkeling with playful sea lion pups.

And when I consider airports, I blot the memory of the woman next to me at Gate 66 who insists on blaring a video call at maximum volume. Instead, wielding my noise-canceling earbuds, Odysseus-like, I plan to smother this screeching sound to preserve my sanity. But before I can insert them, a voice speaks to me.

To all of us, to be technically correct, since it emanates from the speakers of Los Angeles International Airport’s Terminal 6.

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“It’s time to play TSA’s favorite game!” says the voice, mimicking a game-show host’s hustle. “You lost it, we found it!”

The speaker explained that someone had left a laptop computer at a checkpoint. The two were reunited moments later, which set my feet in motion, wondering whose voice it was. There at the checkpoint I met Carl Revis, a TSA supervisory officer with a penchant for comedy.

“You don’t have to be a jerk to get things done,” he told me. “I think reaching people through comedy is a lot easier than screaming and yelling at them.”

Taken together, my trip recollections probably qualify me as living proof of Elliott’s traveler’s amnesia theory. The final diagnosis should be clear soon. I’m retiring from full-time work this year, and people inevitably ask what’s next.

It’s not completely clear, I tell them. But I’ll definitely have more time to travel. Maybe sail across the Aegean … what could go wrong?

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Azar Nafisi on the movie adaptation of ‘Reading Lolita in Tehran’

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Azar Nafisi on the movie adaptation of ‘Reading Lolita in Tehran’

Azar Nafisi on the set of Eran Riklis’ Reading Lolita in Tehran

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A new film version of Azar Nafisi’s critically-praised, worldwide bestselling memoir, Reading Lolita in Tehran, is now in theatres.

The film shows a group of women meeting clandestinely in Nafisi’s home in the mid-1990s, to read forbidden books. They read classics of the West, like Madame Bovary, The Great Gatsby, Pride and Prejudice, and Lolita.

Education had become dangerous and even deadly during the Islamic Revolution, and reading forbidden books was Nafisi’s way to fight back.

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The film, directed by Eran Riklis, begins with Nafisi as a university professor and ends with her exiled from her homeland. Nafisi told Scott Simon about the experience of seeing herself and her story depicted on the big screen, “I feel towards it the way I feel towards my children.”

The film is directed by Eran Riklis and won the the Audience Award and a special jury prize at the 2024 Rome Film Festival.

It stars Iranian actors Goldshifteh Farahani, Zar Amir Ebrahimi, and Mina Kavani. Like the author, some of the actors are exiled from Iran.

Actor Golshifteh Farahani stars as Azar Nafisi in Eran Riklis’ Reading Lolita in Tehran.

Actor Golshifteh Farahani stars as Azar Nafisi in Eran Riklis’ Reading Lolita in Tehran.

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“These girls were very different, one from the other,” Nafisi said of the students who studied with her in Tehran. Remembering them now, and seeing them depicted on the screen, Nafisi saw anew the power of great literature.

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“Outside the classroom, they probably wouldn’t talk to one another. But in that class, they learned to communicate and to connect,” she said.

Through the stories in the books, Nafisi said each woman could find more and become more herself. “It reached a sort of magic,” she said.

The magic was brutally broken by a government that was desperate to quiet the voices of dissenters. Nafisi’s homeland changed quickly into a place she barely recognized

“This wasn’t my land,” she told Simon. “This was a country ruled by a regime that stoned people to death.”

When the religious hardliners in the government banned women from appearing in public without a headscarf, the film shows Nafisi, played by Goldshifteh Farahani, agonizing in front of a mirror with a black headscarf.

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