Lifestyle
Come for the roller coaster, stay for the shops: Can malls be fun again?
Mall of America’s amusement park is one of the ways the shopping center lures tourists and locals to make a day of their visit.
Jenn Ackerman for NPR
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Jenn Ackerman for NPR
In the bleary predawn hours, it’s hard to tell Mall of America from any other high-end shopping center. Workers wield mops, hammers and forklifts. Under dim lights, Cinnabon bakers stretch and roll buttery dough. Around 7 o’clock, mall walkers silently swarm the building, meticulously tracing every nook of the perimeter.
But then, you grasp the scale.
Mall walkers count in the dozens, speed-stepping past towering unlit Christmas trees and 11-foot nutcracker statues. One lap around the mall is just over a mile. Local shopping malls vary in size, of course, but Mall of America is at least three of them stuck together. Maybe seven. Arriving in Minneapolis by plane, you first see it from the sky.
At 10 a.m. — opening time — a caravan of yellow buses releases a horde of middle-schoolers on a field trip. Like a shock wave, they push to the center of Mall of America, where roller coasters loop around a carousel, a zip line, a SpongeBob-themed jumping gym. The amusement park, Nickelodeon Universe, is a top reason locals visit.
“I feel like most of the time, we just go on rides,” says Sarah Matteen, whose 6-year-old daughter, Maeve, just went on her first big-kid ride: the soar-then-plunge Splat-O-Sphere. Now, Maeve is clinging behind her mom’s leg. “She said she had lots of butterflies.”
And now that’s over, what will they do?
The exterior of Mall of America in the Minneapolis suburb of Bloomington, Minnesota.
Jenn Ackerman for NPR
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Jenn Ackerman for NPR
Shoppers stroll inside Mall of America on a catwalk-like bridge connecting stores, food spots and the amusement park.
Jenn Ackerman for NPR
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Jenn Ackerman for NPR
“Probably go to a couple of different stores,” Matteen says. Will she buy something? “Probably.”
This was exactly the goal when Mall of America developers, back in 1989, decided to stick five football fields’ worth of roller coasters and playgrounds in the middle — with stores encircling them.
It was rare then; it’s still rare now. But the idea behind it — dubbed “retailtainment” — is a strategy many believe could save the American mall.
After a tipping point, malls try to be destinations
People don’t visit malls like they used to. For two decades, shopping centers have lost sales to the Internet. Foot traffic at indoor malls is 5% below what it was before the COVID-19 pandemic, according to tracking firm Placer.ai.
At the same time, malls have sprawled so much that per capita, Americans still have four times more retail real estate than Europeans, says retail expert Mohit Mohal.
“At some point of time, you know, you reach a tipping point,” says Mohal, who advises malls and retailers at the consulting firm Alvarez & Marsal. Growing by adding locations no longer works, he says, so: “Malls have now been asking, how do I create a compelling value proposition?”
That’s how the mall becomes home to gyms and salons, golf simulators and pickleball courts — not just shops but stuff to do, reasons for people to return. There are even hotels, offices and apartment complexes so a shopper may never have to leave the vicinity.
Passengers soar and whirl on a ride named after the Teenage Mutant Ninja Turtles at Nickelodeon Universe, the amusement park inside Mall of America.
Jenn Ackerman for NPR
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Jenn Ackerman for NPR
Plenty of malls cannot afford this change. Some are too far gone to try. Some grapple with theft or other crime, deciding to resort to limits like curfews.
But of those with a chance to make it for the long haul, many are trying to turn back time — to when a mall was more than just a place to return an online order, but a destination for the day.
They’re adding activities that “traditionally — 20 years back — people would have not gone to a mall for,” Mohal says. “And that is helping revive the traffic in the mall.
“I don’t think it’s the silver bullet, nor would I say that malls are dying, but I would say malls are evolving,” he adds.
If you build it, they will come — and shop
By lunchtime, Mall of America is teeming with toddlers toting Build-A-Bears, babies bouncing in strollers, adults studying store maps. A girl, around 10 years old, dangles from the top of a human claw machine.
The mall started out 80% retail and 20% entertainment, but now the split is closer to 60% and 40%, says Jill Renslow, one of the executives running this place. There’s a Sea Life aquarium, mini golf, arcades, escape rooms and a psychedelic fun house called Wink World. Gleaning from sister malls — New Jersey’s American Dream and Canada’s West Edmonton Mall — Mall of America is now building a water park.
Something stands out, however, talking to mall visitors around these spots: Many say the only things they bought or would buy that day, besides tickets, are snacks at the food court. How does that make sense for the rest of the mall, for the stores?
Some 32 million people visit Mall of America each year. “We’re 70 and sunny every day,” jokes Jill Renslow, one of the executives running the mall.
Jenn Ackerman for NPR
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Jenn Ackerman for NPR
“The longer time that [people] spend in a space, typically they’re going to spend more money,” replies Renslow, chief business development and marketing officer. “But even if they don’t on that first visit, they’re going to come back because they had a great experience. … We’re along for the ride for the long haul.”
Mall of America doesn’t disclose financials as a privately held company, but Renslow says retail sales are up 5% so far this year. Visits are up 4%, she says. That’s nearly the reverse of the drop in foot traffic at malls nationwide.
Grabbing a bite turns into a ride — or two
Being a tourist destination certainly helps. Some 32 million people come every year. In a Minnesota winter, “we’re 70 and sunny every day,” Renslow jokes.
Almost on cue, a couple rolls full-size suitcases at the edge of Nickelodeon Universe: Janelle Mayfield and Evan McManus of Louisville, Kentucky.
“We literally just landed,” Mayfield says.
They jumped on the light rail at the airport and discovered it drops them directly at the mall. With a few hours to kill before Airbnb check-in, they thought they’d grab a bite — but found themselves between a log chute and a climbing wall. A roller coaster thunders overhead, heading for a loop.
“I’m wanting to, as soon as the Airbnb opens up, drop off our luggage and then come back,” Mayfield says, laughing.
The mall’s gravitational pull has worked once again.
Dreaming up reasons for people to visit
The strategy, it seems, hinges on a simple premise: Just get people in the door.
Mall of America throws 300-some events a year: the largest gathering of people dressed as Teenage Mutant Ninja Turtles, a 67-foot-tall real gingerbread house, hair-bedazzling before Taylor Swift’s concert, wrestling matches, even a rave.
Dan Jasper, who’s in charge of leading visitors on tours of the mall, steps out from behind the scenes of Nickelodeon Universe.
Jenn Ackerman for NPR
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Jenn Ackerman for NPR
Dan Jasper says he first visited Mall of America the week it opened in 1992. He’s now a senior vice president who has been with the company for over 19 years.
Jenn Ackerman for NPR
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Jenn Ackerman for NPR
“We brainstorm. We go, ‘What can we do? What would be fun? What would grab the attention?’” says Dan Jasper, a senior vice president. “We had a bride and groom get married in Sea Life, in the shark tank, in scuba gear. … Shark knocked her veil off, live on national TV.”
One time, they got singer Ed Sheeran staffing the Lego store. Renslow says the staff constantly tracks upcoming concerts, music and movie releases.
This also means a never-ending hunt for uncommon stores and pop-ups: a spa for children, a shop of Japanese snacks and toys, a physical space for a TikTok brand.
“There’s always been construction here for the whole 16 years I’ve been here,” says Andrew Stokke, a housekeeper, leaning on his cleaning cart at the foot of a roller coaster tower. He points in every direction: “This is brand-new. That’s brand-new. It’s constant.”
Shoppers walk through Mall of America, the largest shopping mall in the United States.
Jenn Ackerman for NPR
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Jenn Ackerman for NPR
This, of course, takes a lot of money and staff. Renslow acknowledges this and the fact that Mall of America’s size, history, reputation and private ownership give it power that few other malls enjoy. She also calls change the key ingredient and staleness the enemy of survival.
“You can’t fall by the wayside of just doing what you’ve always done,” Renslow says.
It’s the mall’s job to reinvent itself to draw people in — then it’s up to the stores to turn those visitors into shoppers.
Lifestyle
After years of avoiding the ER, Noah Wyle feels ‘right at home’ in ‘The Pitt’
Wyle, who spent 11 seasons on ER, returns to the hospital in The Pitt. Now in Season 2, the HBO series has earned praise for its depiction of the medical field. Originally broadcast April 21, 2025.
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After years of avoiding the ER, Noah Wyle feels ‘right at home’ in ‘The Pitt’
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Lifestyle
Doctors says ‘The Pitt’ reflects the gritty realities of medicine today
From left: Noah Wyle plays Dr. Michael “Robby” Robinavitch, the senior attending physician, and Fiona Dourif plays Dr. Cassie McKay, a third-year resident, in a fictional Pittsburgh emergency department in the HBO Max series The Pitt.
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The first five minutes of the new season of The Pitt instantly capture the state of medicine in the mid-2020s: a hectic emergency department waiting room; a sign warning that aggressive behavior will not be tolerated; a memorial plaque for victims of a mass shooting; and a patient with large Ziploc bags filled to the brink with various supplements and homeopathic remedies.
Scenes from the new installment feel almost too recognizable to many doctors.
The return of the critically acclaimed medical drama streaming on HBO Max offers viewers a surprisingly realistic view of how doctors practice medicine in an age of political division, institutional mistrust and the corporatization of health care.
Each season covers one day in the kinetic, understaffed emergency department of a fictional Pittsburgh hospital, with each episode spanning a single hour of a 15-hour shift. That means there’s no time for romantic plots or far-fetched storylines that typically dominate medical dramas.
Instead, the fast-paced show takes viewers into the real world of the ER, complete with a firehose of medical jargon and the day-to-day struggles of those on the frontlines of the American health care system. It’s a microcosm of medicine — and of a fragmented United States.

Many doctors and health professionals praised season one of the series, and ER docs even invited the show’s star Noah Wyle to their annual conference in September.
So what do doctors think of the new season? As a medical student myself, I appreciated the dig at the “July effect” — the long-held belief that the quality of care decreases in July when newbie doctors start residency — rebranded “first week in July syndrome” by one of the characters.
That insider wink sets the tone for a season that Dr. Alok Patel, a pediatrician at Stanford Medicine Children’s Health, says is on point. Patel, who co-hosts the show’s companion podcast, watched the first nine episodes of the new installment and spoke to NPR about his first impressions.
To me, as a medical student, the first few scenes of the new season are pretty striking, and they resemble what modern-day emergency medicine looks and sounds like. From your point of view, how accurate is it?
I’ll say off the bat, when it comes to capturing the full essence of practicing health care — the highs, the lows and the frustrations — The Pitt is by far the most medically accurate show that I think has ever been created. And I’m not the only one to share that opinion. I hear that a lot from my colleagues.
OK, but is every shift really that chaotic?
I mean, obviously, it’s television. And I know a lot of ER doctors who watch the show and are like, “Hey, it’s really good, but not every shift is that crazy.” I’m like, “Come on, relax. It’s TV. You’ve got to take a little bit of liberties.”
As in its last season, The Pitt sheds light on the real — sometimes boring — bureaucratic burdens doctors deal with that often get in the way of good medicine. How does that resonate with real doctors?
There are so many topics that affect patient care that are not glorified. And so The Pitt did this really artful job of inserting these topics with the right characters and the right relatable scenarios. I don’t want to give anything away, but there’s a pretty relatable issue in season two with medical bills.
Right. Insurance seems to take center stage at times this season — almost as a character itself — which seems apt for this moment when many Americans are facing a sharp rise in costs. But these mundane — yet heartbreaking — moments don’t usually make their way into medical dramas, right?
I guarantee when people see this, they’re going to nod their head because they know someone who has been affected by a huge hospital bill.
If you’re going to tell a story about an emergency department that is being led by these compassionate health care workers doing everything they can for patients, you’ve got to make sure you insert all of health care into it.
As the characters juggle multiple patients each hour, a familiar motif returns: medical providers grappling with some heavy burdens outside of work.
Yeah, the reality is that if you’re working a busy shift and you have things happening in your personal life, the line between personal life and professional life gets blurred and people have moments.
The Pitt highlights that and it shows that doctors are real people. Nurses are actual human beings. And sometimes things happen, and it spills out into the workplace. It’s time we take a step back and not only recognize it, but also appreciate what people are dealing with.
2025 was another tough year for doctors. Many had to continue to battle misinformation while simultaneously practicing medicine. How does medical misinformation fit into season two?
I wouldn’t say it’s just mistrust of medicine. I mean that theme definitely shows up in The Pitt, but people are also just confused. They don’t know where to get their information from. They don’t know who to trust. They don’t know what the right decision is.
There’s one specific scene in season two that, again, no spoilers here, but involves somebody getting their information from social media. And that again is a very real theme.
In recent years, physical and verbal abuse of healthcare workers has risen, fueling mental health struggles among providers. The Pitt was praised for diving into this reality. Does it return this season?
The new season of The Pitt still has some of that tension between patients and health care professionals — and sometimes it’s completely projected or misdirected. People are frustrated, they get pissed off when they can’t see a doctor in time and they may act out.
The characters who get physically attacked in The Pitt just brush it off. That whole concept of having to suppress this aggression and then the frustration that there’s not enough protection for health care workers, that’s a very real issue.
A new attending physician, Dr. Baran Al-Hashimi, joins the cast this season. Sepideh Moafi plays her, and she works closely with the veteran attending physician, Dr. Michael “Robby” Robinavitch, played by Noah Wyle. What are your — and Robby’s — first impressions of her?
Right off the bat in the first episode, people get to meet this brilliant firecracker. Dr. Al-Hashimi, versus Dr. Robby, almost represents two generations of attending physicians. They’re almost on two sides of this coin, and there’s a little bit of clashing.
Sepideh Moafi, fourth from left, as Dr. Baran Al-Hashimi, the new attending physician, huddles with her team around a patient in a fictional Pittsburgh teaching hospital in the HBO Max series The Pitt.
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Part of that clash is her clear-eyed take on artificial intelligence and its role in medicine. And she thinks AI can help doctors document what’s happening with patients — also called charting — right?
Yep, Dr. Al-Hashimi is an advocate for AI tools in the ER because, I swear to God, they make health care workers’ lives more efficient. They make things such as charting faster, which is a theme that shows up in season two.
But then Dr. Robby gives a very interesting rebuttal to the widespread use of AI. The worry is that if we put AI tools everywhere, then all of a sudden, the financial arm of health care would say, “Cool, now you can double how many patients you see. We will not give you any more resources, but with these AI tools, you can generate more money for the system.”
The new installment also continues to touch on the growing corporatization of medicine. In season one we saw how Dr. Robby and his staff were being pushed to see more patients.
Yes, it really helps the audience understand the kind of stressors that people are dealing with while they’re just trying to take care of patients.
In the first season, when Dr. Robby kind of had that back and forth with the hospital administrator, doctors were immediately won over because that is such a big point of frustration — such a massive barrier.
There are so many more themes explored this season. What else should viewers look forward to?
I’m really excited for viewers to dive into the character development. It’s so reflective of how it really goes in residency. So much happens between your first year and second year of residency — not only in terms of your medical skill, but also in terms of your development as a person.
I think what’s also really fascinating is that The Pitt has life lessons buried in every episode. Sometimes you catch it immediately, sometimes it’s at the end, sometimes you catch it when you watch it again.
But it represents so much of humanity because humanity doesn’t get put on hold when you get sick — you just go to the hospital with your full self. And so every episode — every patient scenario — there is a lesson to learn.
Michal Ruprecht is a Stanford Global Health Media Fellow and a fourth-year medical student.
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