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The Shift ToAgentic Finance Has Serious Implications For Banks

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The Shift ToAgentic Finance Has Serious Implications For Banks

As I wrote back in 2019, and McKinsey wrote back in August, once AI-powered software agents (that is, bots) start making more sophisticated financial decisions on behalf of customers, we will see a reshaping of banking that will affect billions of dollars in revenue. My bumper sticker version of future agentic finance landscape is quite straightforward: The AI revolution isn’t banks getting AI, it is customers getting AI.

Agentic Finance Is Inevitable

This has huge implications for the banking sector. The former Standard Chartered Group Chief Data Officer Shameek Kundu said in the Citi GPS’ report on “AI in Finance: Bot, Bank & Beyond” that “the biggest new thing will be the growth of non-human customers” and I could not agree more, which is why I have been looking at the implications for some time. In particular, I have become fascinated to see how banks and other financial services organisations (who sell very commoditised products such as checking and savings accounts) will adjust to acquiring agent customers who do not care about the bank Superbowl ads or which sports teams it sponsors.

When my AI-controlled smart wallet uses open banking data and decides that I need a different savings account or refinance my car loan, how will my network of bot advisors decide which provider to use? After all, savings accounts and car loans are boring, there are lots of them to choose from and even if I did take the time to read the terms and conditions I wouldn’t understand them. When it comes down to it, I don’t really want to be in the loop on these because I’ve got better things to do. Bot’s don’t/

Now one rather obvious thing that bots will base their decisions on will be price, so from a strategic perspective it seems to me that banks will likely need to compete much more sharply on price to retain clients’ wallet share. Bots can compare multiple prices simultaneously, so being the cheapest will likely always be a significant factor. One strategic response from institutions could therefore be to adopt an execution-focused strategy focused on operational efficiency. They could cut out the money wasted on TV advertisements that bots don’t look at and use the modern to modernise and revitalise their IT infrastructure, thereby enabling them to compete on volume and win those deals that are purely based on price.

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In this kind of environment, as you might easily imagine, all prices will rapidly fall to the lowest level and this has very significant implications on the business models of commercial banks and others. In fact McKinsey’s new Global Annual Banking Review for 2025 says that $23 trillion of the $70 trillion in the consumer banking sector are held in zero interest accounts. Unless banks adapt their offerings, this could amount to a loss of 9% to the bottom line, which would push average returns for banks below the cost of capital.

AI has a role to play in revitalising the banks infrastructure, of course, and this will help to reduce costs (McKinsey think this might mean initial savings of between 15% and 20% of operating costs) but of course those benefit will soon be competed away. This means that banks will need to find other competitive advantages. But what could these be?

In common with many other industry observers, I think that one area to focus on is digital identity. For commercial banks, they have an inbuilt advantage. As Kirsty Rutter, the Fintech Investment Director at Lloyds Banking Group in the U.K., said “our digital identity has become our most valuable digital asset”. Numerous fintech companies have emerged working to tackle different aspects of the identity challenges across identification, authentication and authorisation but there is still way to go to get a comprehensive infrastructure in place to provide the essential elements of the trust framework.

When you look at the rapid evolution of agentic finance and agentic commerce, it is clear that the platforms and protools are outpacing the trust frameworks needed to build real-world products and services. In another of their recent reports, McKinsey pointed in this direction and said that what they label “credentialling and identity” is the first of their key control points in the agentic economy because agents need secure, user-granted permission before they can initiate transactions across multiple institutions. Therefore, as they point out, organisations that already manage high-trust credentials start with a clear advantage. They go on to highlight some success factors: zero-trust architectures that never assume persistent access, dynamic consent via standardized protocols (for example, OAuth2/OpenID Connect) and continuous audit trails.

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Agentic Finance As Dark Energy

Financial institutions should be looking at the opportunities here as a way of staying relevant, as a way for remaining relevants to transactions that pass unnoticed through the current financial systems, a kind of financial dark energy made of wallets and stablecoins, AP2 and x402, exchanging value without ever touching banks and banking networks. All of those transactions wll need varying kinds of trust and one of the reasons why I am so bullish about the transition to agentic finance is precisely because of the transition from antiquated security theatre based on passwords, pictures of buses and emailing photos of passports to an infrastructure of privacy-by-design privacy and actual security. The fact of the matter is that people are just not very good at security: We are the weakest link and, as I am fond of remarking, it’s quite easy to fool someone with a fake picture of Brad Pitt, it’s impossible to fool their bot with a fake Brad Pitt digital signature.

It’s not a hard prediction to make that AI is going to change our industry just as its going to change every other industry. But I think it’s important to note that this is about more than saving a few people in the call centre or making slightly better credit decisions. The industry is going to be shaped by what customers do with AI and the evolution of agentic finance will lead to a very different kind of industry but it will be an industry that services its customers far better than the half-analogue, half-digital transition industry that we have today.

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Finance

Departing inspector general targets Council Office of Financial Analysis

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Departing inspector general targets Council Office of Financial Analysis

The $537,000-a-year office created in 2014 to advise the City Council on financial issues and avoid a repeat of the parking meter fiasco has failed to deliver on that mission, the city’s chief watchdog said Tuesday.

Days before concluding her four-year term, Inspector General Deborah Witzburg said a shortage of both adequate staff and financial information closely held by the mayor’s office prevents the Council’s Office of Financial Analysis from helping the Council be the the “co-equal branch of government” it aspires to be.

In a budget rebellion not seen since “Council Wars” in the 1980s, a majority of alderpersons led by conservative and moderate Democrats rejected Mayor Brandon Johnson’s corporate head tax and approved an alternative budget, including several revenue-generating items the mayor’s office adamantly opposed.

But Witzburg said the renegades would have been in an even better position to challenge Johnson if only their financial analysis office had been “equipped and positioned to do what it’s supposed to do” — provide the Council with “objective, independent financial analysis.”

“We are entering new territory where the City Council is asserting new, independent authority over the budget process. It can’t do that in a meaningful way without its own access to financial analysis,” Witzburg told the Chicago Sun-Times.

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Chicago Inspector General Deborah Witzburg’s latest report focuses on the Chicago City Council’s Office of Financial Analysis.

Jim Vondruska/Jim Vondruska/For the Sun-Times

But the Council’s financial analysis office, she added, “has never been equipped or positioned to do what it needs to do. It needs better and more independent access to data, and it needs enough staff to do its job. It has a small number of employees and comparatively limited access to data.”

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The inspector general’s farewell audit examined the period from 2015 through 2023. During that time, the financial analysis office budget authorized “either three or four” full-time employees. It now has a staff of five .

Witzburg is recommending a staffing analysis to identify how many people the financial office really needs — and also recommending that the office “get data directly” from other city departments, “ rather than having it go through the mayor’s office.”

The audit further recommends that the office develop “better procedures to meet their reporting requirements” in a timely manner. As it stands now, reports are delivered “sometimes late, sometimes not at all,” the inspector general said.

“We find that those reports have been both not timely and not complete in terms of what they are required to report on and that those reports therefore have provided limited assistance to the City Council in its responsibility to make decisions about the city’s budget,” she said.

The Council Office of Financial Analysis responded to the audit by saying it hopes to add at least three full-time staffers in the short term and has made “some progress” over the last three years in improving their access to data, but not enough.

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The office was created in 2014 to provide Council members with expert advice on fiscal issues.

For nearly two years the reform was stuck in the mud over whether former 46th Ward Ald. Helen Shiller had the independence and policy expertise to lead the office.

Shiller ultimately withdrew her name, but the office was a bust nevertheless. In an attempt to breathe new life into it, sponsors pushed through a series of changes.

Instead of allowing the Budget chair alone to request a financial analysis on a proposal impacting the city budget, any alderperson was allowed to make that request.

The office was further required to produce activity reports quarterly, not just annually.

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Now former-Budget Chair Pat Dowell (3rd) then chose Kenneth Williams Sr., a former analyst for the office, as director and gave him the “autonomy” the ordinance demanded.

Two years ago, a bizarre standoff developed in the office.

Budget Committee Chair Jason Ervin (28th) was empowered to dump Williams after Williams refused to leave to make way for a director of Ervin’s own choosing.

The standoff began when Williams said he was summoned to Ervin’s office and told the newly appointed Budget chair was “going in a different direction, and I’m putting you on administrative leave” with pay.

“He took all my credentials and access away. I would love to come to work. I wasn’t allowed to come to work,” Williams said then.

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Williams collected a paycheck for doing nothing while serving out the final days remainder of a four-year term.

Ervin’s resolution stated the director “may be removed at any time with or without cause by a two-thirds” vote or 34 alderpersons. He chose Janice Oda-Gray, who remains chief administrator.

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Finance

Reilly Barnes Returns to Little League® as Purchasing/Finance Assistant

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Reilly Barnes Returns to Little League® as Purchasing/Finance Assistant

Little League® International has announced that Reilly Barnes accepted a new role as Purchasing/Finance Assistant, effective April 6, 2026. Barnes transitions from a temporary Purchasing Assistant to this full-time position to assist in the year-round demands of purchasing for the organization, as well as the region and Little League Baseball and Softball World Series tournaments. 

“We are thrilled to welcome back Reilly to our team as a full-time Purchasing/Finance Assistant. Reilly’s prior experience, time management, and attention to detail make him an invaluable asset to the purchasing team,” said Nancy Grove, Little League Materials Management Director. “We look forward to the positive contributions he will have on our organization.” 

In this role, Barnes will be responsible for processing purchase requisitions, coordinating souvenir products, and tracking order fulfillment. He will also assist with evaluating suppliers, reviewing product quality, and negotiating contracts for effective operations.  

After most recently working as a Logistician Analyst at Precision Air in Charleston, South Carolina, Barnes, a Williamsport native, returns after honing his skills in the fast-paced environment. Prior to his time at Precision Air, Barnes served as a Procurement Specialist at The Medical University of South Carolina, where his expertise and knowledge were instrumental in supporting both education and healthcare needs.  

“I am thrilled to return to Little League in this full-time role,” said Barnes. “Coming back to my hometown and having the opportunity to work for an organization that has played such a special part of my upbringing means a lot. I can’t wait begin this new opportunity.” 

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Barnes graduated from the University of Pittsburgh in 2022 with a B.A. in Supply Chain Management, Finance, and Business Analytics.  

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Finance

Why this sleepy Swiss town has become a ‘bolt-hole’ for the Gulf elite

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Why this sleepy Swiss town has become a ‘bolt-hole’ for the Gulf elite

As conflict continues to destabilise the Middle East, the Gulf States elite are seeking solace in European alternatives that offer comparable financial benefits with a far lower risk of war on the doorstep. One such destination is the small Swiss town of Zug, which is becoming a “bolt-hole” for Gulf-based wealth, said the Financial Times.

‘Swiss Monaco’

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