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First home buyer’s superannuation mistake exposes ‘widespread’ ATO problem

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First home buyer’s superannuation mistake exposes ‘widespread’ ATO problem
The first home buyer says a simple oversight in the process has cost her. (Source: TikTok/jess.ricci)

First home buyer Jessica Ricci was just trying to save a little extra money through her superannuation in a federal government scheme intended to help people like her. But an error from tax authorities has left her paying more tax than the top income bracket on some super contributions – ironically having the exact opposite of the intended effect of the policy.

As a result, she’s lost out on an extra $2,250 in savings that was supposed to go to her house deposit. While the ATO pushed back over who was at fault for the mix-up, her case has highlighted an increasingly problematic blindspot when it comes taxpayers getting the short end of the stick when dealing with tax authorities.

“I’m definitely feeling a little bit helpless,” she told Yahoo Finance. “There’s not a clear path to rectify this.”

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Jess was tipping extra money into her superannuation as part of the First Home Super Saver Scheme which has been running for years and allows eligible first home buyers to take advantage of the tax benefits of their retirement savings and then pull those extra contributions out to use for a house deposit.

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As part of the scheme, individuals need to apply to the ATO, which in turn requests the related money from the person’s super fund.

Over four years, Jess contributed the maximum $50,000 amount, ensuring not to exceed the $15,000 yearly cap. She did so with the expectation of claiming the benefit at the time of her house purchase, as per the rules of the scheme.

When she went to make the claim, much of the information was auto-populated by the ATO website. And after receiving her funds, and the amount being less than expected, she soon discovered that her first contribution was wrongly classified as a concessional contribution, meaning $2,250 was, in the words of an ATO official, “retained by the ATO as withholding tax”.

She has spent months going back and forth with tax officials trying to get the money she believes should be owed to her.

“They’ve all taken the same stance, which is; ‘Well, yeah, we made a mistake, but you didn’t catch it. You said that what we provided you was fine, so it’s your fault’.

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“I think it’s crazy to put the onus or the burden on the average person. I think most people would rightfully assume that pre-filled data provided by the ATO would be accurate,” she said.

“If I made a mistake on my tax return that benefited me, I’d be expected to fix it. But when the system made a mistake that benefits the ATO, it seems that there’s no direct pathway to correct it, which is really frustrating.”

The city of Melbourne.
Jess has paid for a new build in Melbourne. (Source: Getty) · Getty Images

ATO officials insisted Jess’s only recourse was to file a complaint with the federal Tax Ombudsman, which she did.

However, after “a thorough review” there was nothing that could be done to undo the error.

“FHSSS only allows for one release. This is why it is important that the person, lodging the request, ensures the information is correct at the time it is lodged,” the ombudsman said in a statement to her.

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“Regretfully, I am unable to amend the amount released to you at this time.”

‘I worked three jobs to save my house deposit’

While the $2,250 that she has lost out on hasn’t been make or break for her situation, she said that kind of money could be crucial for someone scrapping together a house purchase.

“I worked three jobs to save my house deposit, I worked incredibly hard. And for some people, it actually would be the difference,” she said.

“I was doing all kinds of things to maximise the opportunity to save and to get myself into my first home.”

In a video on social media this month, the Melbourne resident shared her “incredibly frustrating” saga as a warning to others.

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“On the $15,000 contribution I made that financial year, I’ve now paid 47.5 per cent tax, which is more tax than the maximum tax bracket that exists,” she said.

Tax accountant calls out ATO over ‘widespread’ errors in pre-filled data

As the tax office increasingly relies on data matching, the root problem of incorrect information being pre-filled into ATO systems has become much more “widespread” and problematic, tax accountant Belinda Raso says.

“It’s something that we’ve seen a lot,” she told Yahoo Finance. “It could be employment information, it could be the first home buyer Super Saver scheme, it could be bank interest, anything at all.”

Raso said in some cases, even if the taxpayer does spot the error and changes it at the time, the ATO’s data matching can subsequently override it and revert back to the incorrect information at a later date.

“Unless you get that information changed by the person or institution that’s responsible for that information, they’ll still keep going back to it,” she said.

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The accountant said the growing reliance on “AI and data matching” means there needs to be a better form of recourse for taxpayers who are caught out by incorrect data being automatically input.

“If they’re going to have this pre-filled information on your return, for taxpayers we need to have some kind of mechanism,” she said. “Because the ATO is putting their hands up in the air, the Ombudsman’s putting their hands up in the air, and it’s up to taxpayers to then go; ‘Well look, this is wrong’.”

ATO says ‘no mechanism’ to fix the superannuation mistake

Jess’s superannuation fund confirmed they provided the correct information to the ATO.

In a statement to Yahoo Finance, the ATO admitted “there is no mechanism” to rectify such a mistake once funds have been released through the scheme.

“When individuals request a FHSS determination, ATO systems will pre-fill information for the individual,” an ATO spokesperson said. “The determination application form allows individuals to delete or vary any of the pre-filled information, as well as add new information where appropriate. Any information adjusted or provided by the individual can impact the amount of the contributions available for release.”

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The spokesperson also noted that the ATO’s website and application forms “contain several warnings” for individuals using the FHSS.

“This includes advising them to check the accuracy of any pre-filled data in the determination form, and to amend it if there are errors or omissions. They are also required to declare that the information in the form is true and correct before they submit the form,” they said.

Any potential errors can be amended prior to funds being paid out. First home buyers “are able to amend or cancel their release request as long as they haven’t been paid any amounts. If they are able to cancel their release request at this point, they are then able to request a new determination to correct any errors but only if settlement on their intended property purchase has not yet occurred.

“Where an individual has made an error but has already been paid an amount through the FHSS scheme, the legislation provides no mechanism for the ATO to correct the individuals’ release,” the ATO spokesperson said.

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Finance

New global framework launched to help financial firms make transition plans

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New global framework launched to help financial firms make transition plans

Photo by Statkraft

The International Organisation for Standardisation (ISO) has published a new framework aimed at helping financial institutions make credible plans to work towards the net zero transition.

The new voluntary standard for sustainable finance – ISO 32212 – includes guidelines for strategic transition planning by banking, insurance and investment institutions.

“The requirements and recommendations are designed to enable financial institutions to develop and maintain transition planning objectives and targets that advance the temperature and resilience goals of the Paris Agreement, and establish robust policies and processes to integrate these into their financial activities,” the ISO said.

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ISO said the framework encourages institutions to assess climate-related impacts and dependencies associated with their activities, and to develop objectives and targets to better manage risks and opportunities. It includes guidelines on monitoring and reporting internally and externally, and on establishing guardrails and controls to ensure transition planning is credible.

A new report shows that the world’s biggest banks increased their funding to fossil fuel companies by 8% in 2025, although some, particularly in Europe, are cutting financing due to climate risk concerns and regulation.

The UK’s national standards agency, the BSI, welcomed the new ISO framework, noting that it had input from a broad coalition including representatives of finance sector organisations and experts from national standards bodies from around the world. 

“The framework will help institutions move from ambition to implementation through transparent and credible transition planning. We encourage financial institutions worldwide to pick up the standard, benefit their businesses and support the global adoption of credible transition planning,” said Scott Steedman, BSI director general of standards.

The BSI said research shows that 91% of UK businesses want help to accelerate their transition, with a focus on financial incentives and practical, skills-based guidance.

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Sara Hall, co-executive director at advocacy group Positive Money, welcomed the new standards but said regulation had to be made binding, especially given the departure of many US banks from voluntary initiatives like the Net Zero Banking Alliance (NZBA) since Donald Trump became US President.

“Private financial institutions are not changing their behaviour at the scale or speed necessary to meet global climate targets,” Hall said. 

Any measures short of mandatory simply won’t cut it. That’s why binding regulation and supervisory standards enforced by central banks and financial regulators at the national level, with penalisation for transgression, are vital to drive transition”.

The European Union has removed the obligation for companies to adopt a climate transition plan under revisions to the corporate sustainability due diligence directive (CSDDD). However, companies still need to submit a transition plan under the corporate sustainability reporting directive (CSRD).

Only 41% of EU banks had published their transition plans in 2024, despite being required to do so, while very few have a Paris-aligned pathway, according to a report from Finance Watch.

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This page was last updated June 12, 2026

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Emma Thomasson author photo

Emma Thomasson is a British journalist, consultant and trainer based in Berlin. She is an expert in economics, politics, business and technology. She previously worked for Reuters as a correspondent and bureau chief in Germany, Switzerland, the Netherlands, South Africa and the UK.

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Some motorists who pay monthly for insurance ‘charged annual rates close to 30%’

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Some motorists who pay monthly for insurance ‘charged annual rates close to 30%’

Some motorists are continuing to pay high interest rates when spreading the cost of their car insurance, according to analysis by Which?

The consumer group said some firms are charging annual percentage rates (APRs) comparable to expensive credit cards.

Some firms are still charging APRs of close to 30% on monthly motor insurance payments, Which? said.

Which? said it had found that between February and March 2026, several firms were charging APRs above 25% and some were charging as much as 29.9%.

It said that paying monthly is often the only realistic option for households facing financial pressure, creating a “poverty premium”.

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Two years ago, some firms were charging rates above 35% APR, according to Which?

It said that while some providers have lowered their rates since then, it believes that progress has been too slow.

Which? said that between February and March, it attempted to contact 61 car insurance brands, asking about the representative APRs charged to their customers who pay monthly.

Some 48 responded with their rates, or said they did not charge extra for paying in instalments

Rocio Concha, director of policy and advocacy at Which? said: “Millions of motorists rely on monthly payments to afford essential car insurance cover, yet many are still being charged interest rates comparable to an expensive credit card.”

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A spokesperson for the Association of British Insurers (ABI) said: “The industry recognises that many households are under financial pressure, and it understands why spreading the cost of cover is essential for many motorists.

Premium finance is widely used across the market with charges that can differ between insurers and by product.

“Our members remain committed to improving outcomes, and this includes being open about the fact that providing this service involves genuine operational costs – including keeping cover in place for a period even when payments are delayed or missed.

“Our premium finance principles make clear that any charges must be fair, transparent, and reflective of the costs incurred by insurers. The FCA’s (Financial Conduct Authority’s) own market study found that premium finance can deliver fair value for consumers and that the overall cost of premium finance has fallen since 2022.”

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Why Your Idle Cash Is Losing Value and How to Secure Much Higher Yields in 2026

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Why Your Idle Cash Is Losing Value and How to Secure Much Higher Yields in 2026

Cash accounts are having a moment, thanks to the decent interest rates they now pay, at long last. But selecting one can be a daunting task given the profusion of choices —from money market accounts to money market mutual funds to a small clutch of newly hatched money market exchange-traded funds.

The term money market has become a catch-all description for a variety of interest-bearing products that follow different rules. The offerings also vary in yield, ease of accessibility and, to a small degree, levels of safety. “In some respects, money market has become more of a marketing term than a technical term,” says Ted Rossman of Bankrate, a website that evaluates bank products. “There’s a lot of confusion about this.”

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