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We don't know how to behave in the office anymore, bosses say. The solution? Charm school

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We don't know how to behave in the office anymore, bosses say. The solution? Charm school

You walk into the office kitchen to heat up your lunch and are greeted by a mess. Your co-worker Bridget has left the communal area in disarray — again.

You’re frustrated. Where do you go from here?

Do you shame Bridget and make her feel bad? That might make you feel righteous in the moment, but is that actually helpful? Are you helping to improve your workplace — and most important, ensuring a clean kitchen the next time — by unloading on her? What’s the end goal here?

This is a hypothetical scenario, one used frequently by business etiquette trainer Kate Zabriskie as she helps office workers and managers think through best practices for harmonious and productive workplaces. But workers throughout the U.S. are dealing with their own Bridgets every day — or are one.

As companies increasingly recall workers to the office, employees and managers alike are finding that the pandemic made us all a little rusty with in-person conduct. Co-workers are too loud at their desks. People are on their phones during meetings. Shaking hands is no longer a given. Small talk at networking events is … awkward.

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Bosses’ solution to this stilted behavior? Charm school.

Business etiquette instructor Theresa Thomas works with student Tran Phat Chau to teach the proper way to hold utensils while cutting food during a dining etiquette class for students from Irvine Valley College.

(Gina Ferazzi / Los Angeles Times)

More than 6 in 10 companies will send their employees to office etiquette classes by 2024, according to a July survey of 1,548 business leaders by ResumeBuilder.com.

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“It’s a shifting environment,” said Zabriskie, president and owner of Maryland-based Business Training Works Inc., a workplace etiquette and soft skills firm that has recently gotten more requests from companies for basic civility training. “We’re all coming back together. We want to … make sure we have a shared agreement about what’s acceptable and what’s not acceptable in the workplace.”

Before the pandemic, the Swann School of Protocol would go out to workplaces about once or twice a month to help train staff on business etiquette. Now, it gets four to six requests a month, said Elaine Swann, founder of the Carlsbad-based training institute.

“The soft skills that are necessary to have a harmonious workplace were not being used” when everyone was home working in their pajamas, she said. “Utilizing those skills is almost like a muscle. If you’re not using that muscle, it can become weak.”

Business etiquette training can include a wide variety of topics — professionalism in the office and on Zoom, giving feedback, proper dress code, remembering names and how to conduct oneself during a business lunch.

On a recent weekday, a group of Irvine Valley College students dressed in their professional best gathered at an Italian restaurant to learn how to navigate a multi-course business meal with savvy and finesse. In hushed tones and with minimal clinking, the students handled the multiple utensils, broke off small pieces of bread to butter and resisted the impolite urge to blow on their hot soup.

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The fine dining class was the last lesson in their course on business etiquette. The students are in the Guaranteed Accounting Program, or GAP4+1, a partnership between Irvine Valley College and Cal State Fullerton that sets up participants to get associate’s, bachelor’s and master’s degrees in accounting in five years.

Student Simran Bhogle learns the proper way to eat soup during a dining etiquette class for accounting students from Irvine Valley College and Cal State Fullerton at Il Fornaio restaurant in Irvine.

(Gina Ferazzi / Los Angeles Times)

So much of accounting involves face-to-face contact with clients, or at a minimum, extensive interviews with employers to get a job. It’s why Irvine Valley College has placed so much emphasis on this business etiquette course, which a school representative said turns students into highly recruited “diamonds.”

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Kevin Nguyen, 32, an Irvine Valley College sophomore, said previous lessons on professionalism taught him the importance of introductions and proper business attire — key components he plans to use in future interviews.

“When you come from high school, there’s no formalities. It’s very informal,” said Nguyen, who previously worked as a high-class server, caterer and driver before deciding to go to school for accounting. “I think this course makes me stand apart. There’s not really any classes that teach you how to be business professional.”

In a recent survey on office decorum, nearly 75% of respondents said they’d take advantage of business etiquette courses if they were offered by their employer, including 93% of Gen Z survey respondents.

Common complaints from hybrid and in-office employees included loud talking, office gossip and not being prepared for meetings, according to human resource consulting firm Robert Half. (The meeting etiquette faux pas also included arriving late and dominating the conversation.)

To be clear, bad behavior didn’t start with the pandemic. There have always been messy kitchens or loquacious colleagues. And to some extent, workers may have gotten used to solitary setups at home and are now less tolerant of typical office distractions such as crunchy chips or co-worker chatter.

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There are also more serious workplace issues that etiquette training won’t fix.

Some ResumeBuilder etiquette survey respondents mentioned other topics of interest, including “what conversation isn’t acceptable,” that “discussion of political standpoints and/or religion is discouraged” and that every person should be treated “equally and fairly.”

Such diversity, equity and inclusion training or anti-harassment courses are outside the purview of most business etiquette classes and are typically handled through a company’s internal HR department, specialized cultural sensitivity experts or law firms. But related topics can sometimes come up.

Nisha Trivedi, founder of NishaTri business etiquette training, said she got a question during a training session last spring about how to respond to a microaggression. She encouraged the person to pose a neutral question, such as “What did you mean by that?” to give the other person the benefit of the doubt, while also not letting the comment go.

“That would give the person a chance to respond either with their sincere meaning, or to acknowledge an issue with what they previously said,” Trivedi said.

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Annoying or off-putting office behavior can be costly to employers already struggling with retention or recruitment in the still-tight labor market.

“If somebody isn’t fitting into a culture — and that can be because of some of these workplace habits — they often become unhappy,” said Alexandra Von Tiergarten, district president of Robert Half, who is based in Los Angeles. “And an unhappy worker doesn’t want to stay.”

Business etiquette firms say requests are coming from all sectors — engineering, insurance, luxury car dealerships, healthcare, finance and even architecture.

Corrugated box manufacturer New-Indy Packaging decided to enroll sales employees in a business etiquette class after managers saw a representative give a lackluster presentation during a business trip. The Cerritos firm’s sales representatives went through six three-hour training sessions to polish up their skills in professional presentation, proper attire, attending lunch meetings and client interactions.

“There isn’t one session that didn’t open the eyes of our employees,” said Brad McCroskey, executive vice president of sales.

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Interpersonal conduct is also a major topic of training.

Uncertain about handshakes because someone once left you hanging at a business event? Next time, confidently extend your hand and make eye contact. If the other person declines because they’re not comfortable, bring your palm to your heart and say, “It’s good to meet you,” which shows respect and avoids dangling hands, said Becky Rupiper, a longtime senior training and image consultant with Des Moines-based firm Tero International.

Trouble with networking skills? Small talk is a popular topic of training, as is how to get out of a conversation you no longer want to be a part of. (“There’s a whole template to that,” Rupiper said with a laugh, but did not divulge.)

Deciding what is “professional” for each workplace is another major issue.

Office kitchens often are the source of drama. This one, at the Oakland corporate offices of secondhand clothing reseller ThredUp, looks tidy.

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(Paul Kuroda/For The Times)

Returning to the office means a return to kitchen drama, as with the hypothetical Bridget — burned popcorn wafting its pungent odor throughout the office, constantly full dishwashers, or paper towels piling up on the floor because there’s no trash can nearby.

How does each workplace want to define what is and isn’t OK? How does that work when that extends to dress code or even open-door policies?

It’s discussions like these that Zabriskie helps facilitate for her clients. She and her team will meet with employees and managers at a company, break down what professionalism means in that particular workplace and identify behaviors that support that idea.

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The price of these classes can range from $4,100 for an in-person, half-day program with a handful of people that doesn’t require Zabriskie or her team to travel far from their home bases (she also does business in California), to $7,850 for a full-day class with 36 people. The average price of a class is $6,500.

The classes don’t teach anything so mind-blowing that couldn’t be read in a book, she said, but they do help flatten the learning curve so what may have taken six months to figure out on your own is addressed instantly.

Students learn the proper way to hold utensils during a dining etiquette class. The accounting students from Irvine Valley College and Cal State Fullerton hope the fine dining skills will help when entertaining clients.

(Gina Ferazzi / Los Angeles Times)

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Another big topic — best communication practices among different generations.

“We all have value,” said Lisa Richey, founder of the American Academy of Etiquette, who is based in Raleigh, N.C. “That’s kind of an underlying theme with dealing with multiple generations.”

To help workers of different generations understand one another better, Richey has her clients play a game in which people fill out a worksheet with their favorite candy bars, favorite movies of their time or popular styles or hairdos. It usually elicits a lot of laughter.

“If there’s somebody from a Baby Boomer generation, then they like it when you stand up and shake their hand and show respect. That’s meaningful to them,” Richey said. “Whereas another generation wants a text and wants it quick and that’s it. So we talk about the benefits of knowing all the different generations and how they like to be communicated to.”

Part of the push for training is to help people get comfortable with going back into the office, and for everyone to realize that this takes some sensitivity, said business etiquette instructor Theresa Thomas, who taught New-Indy Packaging employees and the Irvine Valley College students and has more than 20 years of experience in the field.

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“People have made major changes in their life,” she said. “Many of us have gone through difficult things. It’s important to have an increased ability to have empathy and be more caring.”

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California farmers were already struggling. Then came the Iran war

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California farmers were already struggling. Then came the Iran war

Shortly after the Iran war started four weeks ago, farming executive Bikram Hundal was beside himself.

The vice president of operations at Sequoia Nut Co. had shipped 15 containers of almonds, walnuts and pistachios from the Port of Long Beach, and he wasn’t exactly sure where they were on the high seas.

Their destination was Dubai’s Port of Jebel Ali, a major trading hub, but the jets, missiles and rockets crisscrossing Middle Eastern skies had diverted one ship to the Netherlands and another to Algeria.

Finally, the remainder of the 300 tons of California nuts worth $1.7 million was offloaded at the Port of Fujairah, also in the United Arab Emirates but on the Gulf of Oman, a bit farther from the fighting.

Now, shipping costs to the region have tripled to $7,500 per container, and Hundal is uncertain when the Tulare County company will get its money.

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“They will be slow in paying for those goods, and they told us whatever goods were sold already to them [that] have not shipped, please do not ship those,” he said. “That will impact our cash flow. We have to pay the growers for them.”

a man holds a branch with fruit growing

Since the start of the war, the average price of a gallon of diesel in California has hit $7.26. Fertilizer prices have risen too.

As the war unfolds in Iran, farmers like Hundal are being whiplashed by forces beyond their control, including the cutting off of key export markets and a sharp rise in the cost of doing business.

The war has driven up the price of diesel that fuels trucks and farm and ranch equipment, as well as fertilizers critical for increasing crop yields — leading to fears that if the conflict goes on much longer it could push up prices at the market.

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The average price of a gallon of diesel in California has hit $7.26, up more than $2 compared with a month ago. Diesel that powers tractors and other non-road vehicles and engines is typically almost $1 cheaper as it is exempt from certain taxes.

Tara Gallegos, a spokesperson for Gov. Gavin Newsom, blamed the farm economy difficulties on President Trump’s “recklessness” in starting the war.

“California farmers are getting hit twice with higher fertilizer costs and higher fuel costs. Every American will wind up paying for that at the grocery store because these commodities are priced globally,” she said.

Trump has made conflicting statements about the rise in fuel prices, contending that it is a “small price to pay” to pursue his war aims of knocking out Iran, but also saying he wants to wrap up hostilities quickly.

Even before the war, California’s farmers were struggling due to the disruption caused last year by Trump’s tariffs, which hit farmers hard as trading partners responded with their own duties.

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California is the largest agricultural state in the nation as measured by the value of its crops, which topped $60 billion for the first time in 2024 — and it was hit with corresponding big losses last year.

The value of the top 13 state agricultural products exported to China — including almonds, pistachios and dairy — fell in aggregate by 64%, or $1 billion, in 2025, according to a recent UC Davis estimate.

Faith Parum, an economist at the American Farm Bureau Federation, said the rise in fertilizer and diesel prices follows last year’s tariff-related trade disruption and several years of natural disasters, including droughts and freezes.

“How do we make sure that we keep farmers in business? Because it is a matter of national security and food security,” she said.

Parum noted that farmers who plant crops such as corn, soy, rice and cotton have experienced nationwide losses of $90 billion since 2023.

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a man stands in a walnut orchard

Key ingredients for some fertilizers come from the oil-and-gas-rich Middle East, where the war has unsettled markets and supply chains.

Already there are reports that some fertilizers are up by a third or more in price. The rise is taking place in California and across the U.S. even though the country produces the majority of its nitrogen-based fertilizers, which are critical to improving crop yields.

The fertilizers are typically applied by U.S. farmers either as liquid nitrogen, liquid ammonia or as pellets of urea, which is the most common nitrogen-based fertilizer in the world, said Veronica Nigh, chief economist at the Fertilizer Institute.

While the vast majority of liquid nitrogen and ammonia is domestically produced, the U.S. imports about half of its urea, making it susceptible to the Middle East supply shock.

All nitrogen fertilizers are derived from ammonia, which is made using natural gas — with half of all exportable urea supplies coming from the oil-and-gas rich Mideast, where it has to pass through the disputed Strait of Hormuz, she said.

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Prices are up worldwide, with fertilizer plants closing in Bangladesh, raising the specter of an urea shortage. That could lead to food shortages first in less wealthy countries, while U.S. consumers might see higher food prices unless the war winds down quickly, Nigh said.

Food prices rose sharply after Russia invaded Ukraine in 2022, but that was largely due to the countries being major grain exporters.

“This is different than anything we’ve experienced before, in that it is not occurring in a single market, and that it is something that is a critical input to growers around the world,” she said.

Sunrise over walnut and almond orchards

Sunrise over some of the 14,000 acres of walnut and almond orchards of Sequoia Nut Company and Custom Almonds.

The war is hitting Midwest farmers just as they enter the planting season for crops such as wheat, corn and soybean, and need to apply vast quantities of fertilizer.

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California grows those crops too, but the big money is in nuts, produce and other “specialty” crops, leading to a constant demand for fertilizer. “You have price and purchase exposure throughout the year,” Nigh said.

Sal Parra Jr., who helps run his family’s 1,500-acre farm in Fresno County and is operations director at the more than 10,000-acre Bowles Farming Co. in adjacent Merced County, is the kind of farmer Nigh is talking about.

The two farms plant a large variety of crops, including nuts, corn, wheat, cotton, alfalfa and fruits and vegetables — all needing a variety of fertilizers and other nutrients.

The rise in costs are bad enough, but now there are fears that a key liquid fertilizer, UAN-32 — which contains three forms of nitrogen, including liquid urea — could be in short supply.

“We actually have taken the initiative at Bowles to fill as much storage as we have available with fertilizer to try to lessen the blow,” he said, noting his family farm doesn’t have the capacity to store much fertilizer.

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There are techniques to stretch supplies by more efficiently applying fertilizer, Parra noted, such as by administering soil treatments, though they are costly.

Hulled almonds roll on a conveyor belt
A driver hauls almonds from the fields in a tractor trailer

In addition to rising fuel costs, farmers in the Central Valley say they are stockpiling fertilizer and looking for otherways to fertilize their crops.

“I think that a year like this, where you see fertilizer prices moving the way they’re moving, it may justify using other methodologies,” he said. “I’m going to get very creative with with our fertilizer programs.”

At the same time, he said, the farms are having to absorb higher costs for diesel, which runs pumps, tractors and big rigs carrying crops to market.

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Much of what the farms sell is on contract with prices already set, which means those costs will have to be absorbed for now, said Parra, who worries many state crops could see lower sales as prices eventually rise in markets.

“A lot of what we grow are beautiful watermelons, or carrots or tomatoes, and depending on what the price is, people may or may not buy it,” he said.

The economic shocks caused nationwide by extreme weather events, the disruption of export markets and now the war have prompted the industry, including California growers, to seek federal assistance.

A driver hauls almonds in a tractor trailer

A driver hauls almonds in a tractor trailer to the scales to be weighed at Sequoia Nut Company and Custom Almonds in Tulare, Calif, on Thursday.

Trump’s massive tax-cut-and-spending bill last year increased payments to farmers. In December, Trump approved $12 billion in emergency assistance, including $1 billion for the kind of produce, nuts and other specialty crops grown in California.

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And just last week, the administration issued an emergency fuel waiver to allow continuing nationwide sales of E15 — a gasoline blended with 15% ethanol, nearly all of which is produced from corn grown by U.S. farmers.

“That is very helpful,” Parum said.

Typically, sales of the gas are restricted during the summer due to the volatility of ethanol and its contribution to smog, but the Farm Bureau maintains that new studies show the blend is non-polluting.

Other relief being sought includes dropping long-standing duties on countries that export fertilizer products to the U.S., such as Morocco, a supplier of phosphates.

The war also is disrupting key markets for growers like Sequoia.

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While the Middle East isn’t as large an export market for California farmers and ranchers as Canada, the European Union or Mexico; the United Arab Emirates ranks in the top 10 as the nuts, strawberries and other products exported there are distributed across the region.

two men look at computers in company offices

Eric Andrade and Bikram Hundal, Vice President of Operations at Sequoia Nut Company and Custom Almonds discuss quality control in the company offices in Tulare, Calif., on Thursday.

Along with almonds and pistachios, walnuts are a staple of the Mideastern diet — and those grown by California farmers are considered the “gold standard,” said Robert Verloop, chief executive of the California Walnut Board and Commission.

The war struck right it the middle of the holiest month on the Islamic calendar, Ramadan, which began Feb. 17 and ended March 19, when consumption is higher.

About 70,000 tons of walnuts were on their way or about to be shipped to the region in the period leading up to and including Ramadan. That accounts for roughly 10% of California’s production, expected to hit $1 billion this year.

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Some ships were temporarily diverted to ports in China, India and Europe until new customers are located. Many shipments are now being canceled before being loaded on ships, creating a backlog, Verloop said.

an employee at Sequoia Nut Company and Custom Almonds LLC loads almonds into bulk bags

Harpal Singh, left, an employee at Sequoia Nut Company and Custom Almonds, loads almonds into bulk bags.

The war also has closed Mideastern markets as residents fearful of rocket attacks stay home. That has been a factor in reducing consumption, forcing some nuts to be sold elsewhere at discounted prices, he said.

Also, an expected wave of orders that typically follows Ramadan has not materialized, hurting California farmers who might not be able to make up the losses, he said.

“Life is not the same, and it’s not business as usual,” Verloop said. “There an expression in the industry. If you don’t eat it in February, you don’t need twice as much in March.”

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Living comfortably costs the most in these Californian cities

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Living comfortably costs the most in these Californian cities

In California’s spendy cities, living comfortably costs more than almost anywhere else.

From the Bay Area to Orange County, living well requires incomes north of $150,000 in the pricier places, according to a recent study. A family with two kids needs more than $400,000 per year in some spots.

The study, conducted by financial technology company SmartAsset, analyzed 100 of the largest cities in the country.

San José ranked as the second-most expensive city, where a single adult must make nearly $160,000 and a family of four needs over $400,000 to live comfortably, the study found. Orange County cities — Irvine, Anaheim and Santa Ana — followed closely behind.

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New York City topped the list, with a salary for comfortable living at about $900 higher than in San José.

Los Angeles ranked 16th on the list, where a single adult must make $120,307 to live comfortably. A family of four should bring in just over $280,000 annually.

San Diego and Chula Vista tied for seventh place, with a $136,781 salary for a single adult. San Francisco came in ninth, followed by Fremont and Oakland, which tied for 10th.

Santa Clarita, Long Beach, Riverside and Sacramento also made the top 20 list.

The study measured comfortable living using the 50/30/20 rule, in which half of a household’s post-tax income should go to needs, 30% to wants and 20% to savings.

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The company used the MIT living wage calculator to determine cost of living by region for single adults and families of four.

A family of four faces the toughest living costs in the Bay Area, taking up four of the top five cities with the highest salaries needed to live comfortably.

San Francisco topped that list, with income for two parents projected at $407,597. Projected income in San José was slightly lower at $402,771, followed by Fremont and Oakland.

The study’s findings are in line with existing research that paints a grim picture of the statewide housing crisis, said Carolina Reid, an associate professor of city and regional planning at UC Berkeley.

“California is one of the more expensive places to live, and that definitely is true when we’re talking about families who are juggling multiple competing demands on their incomes,” Reid said.

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Housing costs, groceries and gas prices — all considered necessities in the study — have skyrocketed nationwide, while wages have largely remained stagnant.

California housing costs are about double the national average. The state has struggled to keep up with demand, largely due to the lingering impacts of decades-long missteps in housing policies, said Paavo Monkkonen, a professor in urban planning at UCLA.

“It’s a problem that we created very slowly over a long period of time,” Monkkonen said.

The expected salary needed to live comfortably was significantly higher than the median household income for some California cities.

The difference is especially stark in Santa Ana, where the median salary is $95,118 — over $56,000 less than the projected salary needed to live comfortably in the city for a single adult.

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Los Angeles had a $38,000 gap between the city’s median household income of $82,263 and the projected salary.

Cost of living is often hard to measure given the variability in how households choose to spend their money, Reid said. Housing is also the primary driver for living costs, which Monkkonen said is difficult to measure given the market’s unpredictability.

“People are living here somehow, right?” he said. “If you just look at the incomes and rents separately, you don’t really get a picture of how people are doing it…they’re spending a lot of their incomes on rents, but they’re also doubling up.”

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How the landmark verdict against Meta and YouTube could hit their businesses

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How the landmark verdict against Meta and YouTube could hit their businesses

A Los Angeles jury dealt a blow to social media giants Meta and YouTube this week when it found that the platforms were negligent for designing addictive features that harmed the mental health of a California woman.

Both companies plan to appeal, but the ruling has ignited uncertainty around the tech companies’ future and sparked questions about the potential fallout.

The seven-week trial kicked off in February, featuring testimony from Meta and YouTube executives.

Kaley G.M., a 20-year-old Chico, Calif., woman, sued the platforms in 2023, alleging that using social media at a young age led to her mental health problems such as body dysmorphia and depression. She also sued TikTok and Santa Monica-based Snap and those companies settled ahead of the trial.

Lawyers representing the woman argued that the platforms hook in young users with features such as infinite scrolling, autoplaying videos and beauty filters.

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People use social media to keep up with their friends and family, but teens can also feel inadequate, sad or anxious when they compare themselves to a curated version of other people’s lives online. They’re also spending a lot of time watching a seemingly endless amount of short videos.

A jury determined that Meta was 70% responsible for Kaley’s harms and YouTube was 30% responsible. They awarded her a total of $6 million. The ruling came shortly after a New Mexico jury found Meta liable for $375 million in damages after the state Atty. Gen. Raúl Torrez alleged the platform’s features enabled predators and pedophiles to exploit children.

“These verdicts mark an unsurprising breaking point. Negative sentiment toward social media has been building for years, and now it’s finally boiled over,” said Mike Proulx, a director at Forrester, a market research company.

How have the companies reacted to the verdict?

Meta and Google, which owns YouTube, said they disagreed with the ruling and plan to appeal.

“This case misunderstands YouTube, which is a responsibly built streaming platform, not a social media site,” said Jose Castañeda, a Google spokesman, in a statement.

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Meta spokesman Andy Stone posted the company’s statement on social media site X.

“Teen mental health is profoundly complex and cannot be linked to a single app. We will continue to defend ourselves vigorously as every case is different, and we remain confident in our record of protecting teens online,” the statement said.

Tech companies have been responding to mental health concerns, rolling out new parental controls so parents can keep track of their children’s screen time and moderating harmful content. Instagram and YouTube have versions of their apps meant for young people.

Some child advocacy groups and lawmakers, though, say these changes aren’t enough.

The ruling could affect how much money YouTube’s parent company, Alphabet, and Meta earn as they spend more on legal battles. While they make billions of dollars from advertising, investors are wary about higher expenses. The companies are already spending billions of dollars on artificial intelligence and developing new hardware such as smartglasses.

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On Thursday, Meta’s stock fell more than 7% to $549 per share. Alphabet saw its share price drop more than 2% to roughly $280.

In 2025, Meta’s annual revenue grew 22% from the previous year to $200.97 billion.

Last year, YouTube’s annual revenue surpassed more than $60 billion. Both Google and Meta have been laying off workers as they spend more on AI.

The ongoing backlash hasn’t stopped tech companies from growing their users.

A majority of U.S. teens use YouTube, TikTok, Instagram and Snapchat, according to a 2025 Pew Research Center survey. More than 3.5 billion people use one of Meta’s products, which include Instagram and Facebook.

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Social media has continued to change over the years as companies double down on short videos and AI chatbots.

Mental health concerns have only heightened as AI chatbots that respond to questions and generate content become more popular. Families have sued OpenAI, Character.AI and Google after their loved ones who used chatbots killed themselves.

Some analysts remain skeptical that Meta and YouTube would make drastic changes to their products because they’ve weathered crises before.

“Neither Meta nor YouTube is going to do anything different until a court orders them to, or there’s a significant drop in user or advertiser use,” said Max Willens, Principal Analyst at eMarketer.

Other analysts said legal risks could also affect how tech companies develop new AI-powered products and features.

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“It’s likely that tech firms will now face increased scrutiny over the design of their platforms, which should drive more thoughtful inclusion of features that foster healthier interactions and safeguard mental health,” said Andrew Frank, an analyst with Gartner for Marketing Leaders.

At the very least, the verdicts serve as a “dire warning about how we handle the next wave of technology,” Proulx said.

“If we’re still struggling to put effective guardrails around social media after nearly two decades, we’re far from prepared for the growing harms of AI, which is moving faster, scaling wider, and embedding itself far deeper into people’s lives,” he said.

Times staff writer Sonja Sharp contributed to this report.

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