Business
We don't know how to behave in the office anymore, bosses say. The solution? Charm school
You walk into the office kitchen to heat up your lunch and are greeted by a mess. Your co-worker Bridget has left the communal area in disarray — again.
You’re frustrated. Where do you go from here?
Do you shame Bridget and make her feel bad? That might make you feel righteous in the moment, but is that actually helpful? Are you helping to improve your workplace — and most important, ensuring a clean kitchen the next time — by unloading on her? What’s the end goal here?
This is a hypothetical scenario, one used frequently by business etiquette trainer Kate Zabriskie as she helps office workers and managers think through best practices for harmonious and productive workplaces. But workers throughout the U.S. are dealing with their own Bridgets every day — or are one.
As companies increasingly recall workers to the office, employees and managers alike are finding that the pandemic made us all a little rusty with in-person conduct. Co-workers are too loud at their desks. People are on their phones during meetings. Shaking hands is no longer a given. Small talk at networking events is … awkward.
Bosses’ solution to this stilted behavior? Charm school.
Business etiquette instructor Theresa Thomas works with student Tran Phat Chau to teach the proper way to hold utensils while cutting food during a dining etiquette class for students from Irvine Valley College.
(Gina Ferazzi / Los Angeles Times)
More than 6 in 10 companies will send their employees to office etiquette classes by 2024, according to a July survey of 1,548 business leaders by ResumeBuilder.com.
“It’s a shifting environment,” said Zabriskie, president and owner of Maryland-based Business Training Works Inc., a workplace etiquette and soft skills firm that has recently gotten more requests from companies for basic civility training. “We’re all coming back together. We want to … make sure we have a shared agreement about what’s acceptable and what’s not acceptable in the workplace.”
Before the pandemic, the Swann School of Protocol would go out to workplaces about once or twice a month to help train staff on business etiquette. Now, it gets four to six requests a month, said Elaine Swann, founder of the Carlsbad-based training institute.
“The soft skills that are necessary to have a harmonious workplace were not being used” when everyone was home working in their pajamas, she said. “Utilizing those skills is almost like a muscle. If you’re not using that muscle, it can become weak.”
Business etiquette training can include a wide variety of topics — professionalism in the office and on Zoom, giving feedback, proper dress code, remembering names and how to conduct oneself during a business lunch.
On a recent weekday, a group of Irvine Valley College students dressed in their professional best gathered at an Italian restaurant to learn how to navigate a multi-course business meal with savvy and finesse. In hushed tones and with minimal clinking, the students handled the multiple utensils, broke off small pieces of bread to butter and resisted the impolite urge to blow on their hot soup.
The fine dining class was the last lesson in their course on business etiquette. The students are in the Guaranteed Accounting Program, or GAP4+1, a partnership between Irvine Valley College and Cal State Fullerton that sets up participants to get associate’s, bachelor’s and master’s degrees in accounting in five years.
Student Simran Bhogle learns the proper way to eat soup during a dining etiquette class for accounting students from Irvine Valley College and Cal State Fullerton at Il Fornaio restaurant in Irvine.
(Gina Ferazzi / Los Angeles Times)
So much of accounting involves face-to-face contact with clients, or at a minimum, extensive interviews with employers to get a job. It’s why Irvine Valley College has placed so much emphasis on this business etiquette course, which a school representative said turns students into highly recruited “diamonds.”
Kevin Nguyen, 32, an Irvine Valley College sophomore, said previous lessons on professionalism taught him the importance of introductions and proper business attire — key components he plans to use in future interviews.
“When you come from high school, there’s no formalities. It’s very informal,” said Nguyen, who previously worked as a high-class server, caterer and driver before deciding to go to school for accounting. “I think this course makes me stand apart. There’s not really any classes that teach you how to be business professional.”
In a recent survey on office decorum, nearly 75% of respondents said they’d take advantage of business etiquette courses if they were offered by their employer, including 93% of Gen Z survey respondents.
Common complaints from hybrid and in-office employees included loud talking, office gossip and not being prepared for meetings, according to human resource consulting firm Robert Half. (The meeting etiquette faux pas also included arriving late and dominating the conversation.)
To be clear, bad behavior didn’t start with the pandemic. There have always been messy kitchens or loquacious colleagues. And to some extent, workers may have gotten used to solitary setups at home and are now less tolerant of typical office distractions such as crunchy chips or co-worker chatter.
There are also more serious workplace issues that etiquette training won’t fix.
Some ResumeBuilder etiquette survey respondents mentioned other topics of interest, including “what conversation isn’t acceptable,” that “discussion of political standpoints and/or religion is discouraged” and that every person should be treated “equally and fairly.”
Such diversity, equity and inclusion training or anti-harassment courses are outside the purview of most business etiquette classes and are typically handled through a company’s internal HR department, specialized cultural sensitivity experts or law firms. But related topics can sometimes come up.
Nisha Trivedi, founder of NishaTri business etiquette training, said she got a question during a training session last spring about how to respond to a microaggression. She encouraged the person to pose a neutral question, such as “What did you mean by that?” to give the other person the benefit of the doubt, while also not letting the comment go.
“That would give the person a chance to respond either with their sincere meaning, or to acknowledge an issue with what they previously said,” Trivedi said.
Annoying or off-putting office behavior can be costly to employers already struggling with retention or recruitment in the still-tight labor market.
“If somebody isn’t fitting into a culture — and that can be because of some of these workplace habits — they often become unhappy,” said Alexandra Von Tiergarten, district president of Robert Half, who is based in Los Angeles. “And an unhappy worker doesn’t want to stay.”
Business etiquette firms say requests are coming from all sectors — engineering, insurance, luxury car dealerships, healthcare, finance and even architecture.
Corrugated box manufacturer New-Indy Packaging decided to enroll sales employees in a business etiquette class after managers saw a representative give a lackluster presentation during a business trip. The Cerritos firm’s sales representatives went through six three-hour training sessions to polish up their skills in professional presentation, proper attire, attending lunch meetings and client interactions.
“There isn’t one session that didn’t open the eyes of our employees,” said Brad McCroskey, executive vice president of sales.
Interpersonal conduct is also a major topic of training.
Uncertain about handshakes because someone once left you hanging at a business event? Next time, confidently extend your hand and make eye contact. If the other person declines because they’re not comfortable, bring your palm to your heart and say, “It’s good to meet you,” which shows respect and avoids dangling hands, said Becky Rupiper, a longtime senior training and image consultant with Des Moines-based firm Tero International.
Trouble with networking skills? Small talk is a popular topic of training, as is how to get out of a conversation you no longer want to be a part of. (“There’s a whole template to that,” Rupiper said with a laugh, but did not divulge.)
Deciding what is “professional” for each workplace is another major issue.
Office kitchens often are the source of drama. This one, at the Oakland corporate offices of secondhand clothing reseller ThredUp, looks tidy.
(Paul Kuroda/For The Times)
Returning to the office means a return to kitchen drama, as with the hypothetical Bridget — burned popcorn wafting its pungent odor throughout the office, constantly full dishwashers, or paper towels piling up on the floor because there’s no trash can nearby.
How does each workplace want to define what is and isn’t OK? How does that work when that extends to dress code or even open-door policies?
It’s discussions like these that Zabriskie helps facilitate for her clients. She and her team will meet with employees and managers at a company, break down what professionalism means in that particular workplace and identify behaviors that support that idea.
The price of these classes can range from $4,100 for an in-person, half-day program with a handful of people that doesn’t require Zabriskie or her team to travel far from their home bases (she also does business in California), to $7,850 for a full-day class with 36 people. The average price of a class is $6,500.
The classes don’t teach anything so mind-blowing that couldn’t be read in a book, she said, but they do help flatten the learning curve so what may have taken six months to figure out on your own is addressed instantly.
Students learn the proper way to hold utensils during a dining etiquette class. The accounting students from Irvine Valley College and Cal State Fullerton hope the fine dining skills will help when entertaining clients.
(Gina Ferazzi / Los Angeles Times)
Another big topic — best communication practices among different generations.
“We all have value,” said Lisa Richey, founder of the American Academy of Etiquette, who is based in Raleigh, N.C. “That’s kind of an underlying theme with dealing with multiple generations.”
To help workers of different generations understand one another better, Richey has her clients play a game in which people fill out a worksheet with their favorite candy bars, favorite movies of their time or popular styles or hairdos. It usually elicits a lot of laughter.
“If there’s somebody from a Baby Boomer generation, then they like it when you stand up and shake their hand and show respect. That’s meaningful to them,” Richey said. “Whereas another generation wants a text and wants it quick and that’s it. So we talk about the benefits of knowing all the different generations and how they like to be communicated to.”
Part of the push for training is to help people get comfortable with going back into the office, and for everyone to realize that this takes some sensitivity, said business etiquette instructor Theresa Thomas, who taught New-Indy Packaging employees and the Irvine Valley College students and has more than 20 years of experience in the field.
“People have made major changes in their life,” she said. “Many of us have gone through difficult things. It’s important to have an increased ability to have empathy and be more caring.”
Business
Video: The Web of Companies Owned by Elon Musk
new video loaded: The Web of Companies Owned by Elon Musk

By Kirsten Grind, Melanie Bencosme, James Surdam and Sean Havey
February 27, 2026
Business
Commentary: How Trump helped foreign markets outperform U.S. stocks during his first year in office
Trump has crowed about the gains in the U.S. stock market during his term, but in 2025 investors saw more opportunity in the rest of the world.
If you’re a stock market investor you might be feeling pretty good about how your portfolio of U.S. equities fared in the first year of President Trump’s term.
All the major market indices seemed to be firing on all cylinders, with the Standard & Poor’s 500 index gaining 17.9% through the full year.
But if you’re the type of investor who looks for things to regret, pay no attention to the rest of the world’s stock markets. That’s because overseas markets did better than the U.S. market in 2025 — a lot better. The MSCI World ex-USA index — that is, all the stock markets except the U.S. — gained more than 32% last year, nearly double the percentage gains of U.S. markets.
That’s a major departure from recent trends. Since 2013, the MSCI US index had bested the non-U.S. index every year except 2017 and 2022, sometimes by a wide margin — in 2024, for instance, the U.S. index gained 24.6%, while non-U.S. markets gained only 4.7%.
The Trump trade is dead. Long live the anti-Trump trade.
— Katie Martin, Financial Times
Broken down into individual country markets (also by MSCI indices), in 2025 the U.S. ranked 21st out of 23 developed markets, with only New Zealand and Denmark doing worse. Leading the pack were Austria and Spain, with 86% gains, but superior records were turned in by Finland, Ireland and Hong Kong, with gains of 50% or more; and the Netherlands, Norway, Britain and Japan, with gains of 40% or more.
Investment analysts cite several factors to explain this trend. Judging by traditional metrics such as price/earnings multiples, the U.S. markets have been much more expensive than those in the rest of the world. Indeed, they’re historically expensive. The Standard & Poor’s 500 index traded in 2025 at about 23 times expected corporate earnings; the historical average is 18 times earnings.
Investment managers also have become nervous about the concentration of market gains within the U.S. technology sector, especially in companies associated with artificial intelligence R&D. Fears that AI is an investment bubble that could take down the S&P’s highest fliers have investors looking elsewhere for returns.
But one factor recurs in almost all the market analyses tracking relative performance by U.S. and non-U.S. markets: Donald Trump.
Investors started 2025 with optimism about Trump’s influence on trading opportunities, given his apparent commitment to deregulation and his braggadocio about America’s dominant position in the world and his determination to preserve, even increase it.
That hasn’t been the case for months.
”The Trump trade is dead. Long live the anti-Trump trade,” Katie Martin of the Financial Times wrote this week. “Wherever you look in financial markets, you see signs that global investors are going out of their way to avoid Donald Trump’s America.”
Two Trump policy initiatives are commonly cited by wary investment experts. One, of course, is Trump’s on-and-off tariffs, which have left investors with little ability to assess international trade flows. The Supreme Court’s invalidation of most Trump tariffs and the bellicosity of his response, which included the immediate imposition of new 10% tariffs across the board and the threat to increase them to 15%, have done nothing to settle investors’ nerves.
Then there’s Trump’s driving down the value of the dollar through his agitation for lower interest rates, among other policies. For overseas investors, a weaker dollar makes U.S. assets more expensive relative to the outside world.
It would be one thing if trade flows and the dollar’s value reflected economic conditions that investors could themselves parse in creating a picture of investment opportunities. That’s not the case just now. “The current uncertainty is entirely man-made (largely by one orange-hued man in particular) but could well continue at least until the US mid-term elections in November,” Sam Burns of Mill Street Research wrote on Dec. 29.
Trump hasn’t been shy about trumpeting U.S. stock market gains as emblems of his policy wisdom. “The stock market has set 53 all-time record highs since the election,” he said in his State of the Union address Tuesday. “Think of that, one year, boosting pensions, 401(k)s and retirement accounts for the millions and the millions of Americans.”
Trump asserted: “Since I took office, the typical 401(k) balance is up by at least $30,000. That’s a lot of money. … Because the stock market has done so well, setting all those records, your 401(k)s are way up.”
Trump’s figure doesn’t conform to findings by retirement professionals such as the 401(k) overseers at Bank of America. They reported that the average account balance grew by only about $13,000 in 2025. I asked the White House for the source of Trump’s claim, but haven’t heard back.
Interpreting stock market returns as snapshots of the economy is a mug’s game. Despite that, at her recent appearance before a House committee, Atty. Gen. Pam Bondi tried to deflect questions about her handling of the Jeffrey Epstein records by crowing about it.
“The Dow is over 50,000 right now, she declared. “Americans’ 401(k)s and retirement savings are booming. That’s what we should be talking about.”
I predicted that the administration would use the Dow industrial average’s break above 50,000 to assert that “the overall economy is firing on all cylinders, thanks to his policies.” The Dow reached that mark on Feb. 6. But Feb. 11, the day of Bondi’s testimony, was the last day the index closed above 50,000. On Thursday, it closed at 49,499.50, or about 1.4% below its Feb. 10 peak close of 50,188.14.
To use a metric suggested by economist Justin Wolfers of the University of Michigan, if you invested $48,488 in the Dow on the day Trump took office last year, when the Dow closed at 48,448 points, you would have had $50,000 on Feb. 6. That’s a gain of about 3.2%. But if you had invested the same amount in the global stock market not including the U.S. (based on the MSCI World ex-USA index), on that same day you would have had nearly $60,000. That’s a gain of nearly 24%.
Broader market indices tell essentially the same story. From Jan. 17, 2025, the last day before Trump’s inauguration, through Thursday’s close, the MSCI US stock index gained a cumulative 16.3%. But the world index minus the U.S. gained nearly 42%.
The gulf between U.S. and non-U.S. performance has continued into the current year. The S&P 500 has gained about 0.74% this year through Wednesday, while the MSCI World ex-USA index has gained about 8.9%. That’s “the best start for a calendar year for global stocks relative to the S&P 500 going back to at least 1996,” Morningstar reports.
It wouldn’t be unusual for the discrepancy between the U.S. and global markets to shrink or even reverse itself over the course of this year.
That’s what happened in 2017, when overseas markets as tracked by MSCI beat the U.S. by more than three percentage points, and 2022, when global markets lost money but U.S. markets underperformed the rest of the world by more than five percentage points.
Economic conditions change, and often the stock markets march to their own drummers. The one thing less likely to change is that Trump is set to remain president until Jan. 20, 2029. Make your investment bets accordingly.
Business
How the S&P 500 Stock Index Became So Skewed to Tech and A.I.
Nvidia, the chipmaker that became the world’s most valuable public company two years ago, was alone worth more than $4.75 trillion as of Thursday morning. Its value, or market capitalization, is more than double the combined worth of all the companies in the energy sector, including oil giants like Exxon Mobil and Chevron.
The chipmaker’s market cap has swelled so much recently, it is now 20 percent greater than the sum of all of the companies in the materials, utilities and real estate sectors combined.
What unifies these giant tech companies is artificial intelligence. Nvidia makes the hardware that powers it; Microsoft, Apple and others have been making big bets on products that people can use in their everyday lives.
But as worries grow over lavish spending on A.I., as well as the technology’s potential to disrupt large swaths of the economy, the outsize influence that these companies exert over markets has raised alarms. They can mask underlying risks in other parts of the index. And if a handful of these giants falter, it could mean widespread damage to investors’ portfolios and retirement funds in ways that could ripple more broadly across the economy.
The dynamic has drawn comparisons to past crises, notably the dot-com bubble. Tech companies also made up a large share of the stock index then — though not as much as today, and many were not nearly as profitable, if they made money at all.
How the current moment compares with past pre-crisis moments
To understand how abnormal and worrisome this moment might be, The New York Times analyzed data from S&P Dow Jones Indices that compiled the market values of the companies in the S&P 500 in December 1999 and August 2007. Each date was chosen roughly three months before a downturn to capture the weighted breakdown of the index before crises fully took hold and values fell.
The companies that make up the index have periodically cycled in and out, and the sectors were reclassified over the last two decades. But even after factoring in those changes, the picture that emerges is a market that is becoming increasingly one-sided.
In December 1999, the tech sector made up 26 percent of the total.
In August 2007, just before the Great Recession, it was only 14 percent.
Today, tech is worth a third of the market, as other vital sectors, such as energy and those that include manufacturing, have shrunk.
Since then, the huge growth of the internet, social media and other technologies propelled the economy.
Now, never has so much of the market been concentrated in so few companies. The top 10 make up almost 40 percent of the S&P 500.
How much of the S&P 500 is occupied by the top 10 companies
With greater concentration of wealth comes greater risk. When so much money has accumulated in just a handful of companies, stock trading can be more volatile and susceptible to large swings. One day after Nvidia posted a huge profit for its most recent quarter, its stock price paradoxically fell by 5.5 percent. So far in 2026, more than a fifth of the stocks in the S&P 500 have moved by 20 percent or more. Companies and industries that are seen as particularly prone to disruption by A.I. have been hard hit.
The volatility can be compounded as everyone reorients their businesses around A.I, or in response to it.
The artificial intelligence boom has touched every corner of the economy. As data centers proliferate to support massive computation, the utilities sector has seen huge growth, fueled by the energy demands of the grid. In 2025, companies like NextEra and Exelon saw their valuations surge.
The industrials sector, too, has undergone a notable shift. General Electric was its undisputed heavyweight in 1999 and 2007, but the recent explosion in data center construction has evened out growth in the sector. GE still leads today, but Caterpillar is a very close second. Caterpillar, which is often associated with construction, has seen a spike in sales of its turbines and power-generation equipment, which are used in data centers.
One large difference between the big tech companies now and their counterparts during the dot-com boom is that many now earn money. A lot of the well-known names in the late 1990s, including Pets.com, had soaring valuations and little revenue, which meant that when the bubble popped, many companies quickly collapsed.
Nvidia, Apple, Alphabet and others generate hundreds of billions of dollars in revenue each year.
And many of the biggest players in artificial intelligence these days are private companies. OpenAI, Anthropic and SpaceX are expected to go public later this year, which could further tilt the market dynamic toward tech and A.I.
Methodology
Sector values reflect the GICS code classification system of companies in the S&P 500. As changes to the GICS system took place from 1999 to now, The New York Times reclassified all companies in the index in 1999 and 2007 with current sector values. All monetary figures from 1999 and 2007 have been adjusted for inflation.
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