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McDonald’s is losing its low-income customers. Economists call it a symptom of the stark wealth divide

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McDonald’s is losing its low-income customers. Economists call it a symptom of the stark wealth divide

In the early 2000s, after a severe slump, McDonald’s orchestrated a major turnaround, with the introduction of its Dollar Menu.

The menu, where all items cost $1, illustrated just how important it was to market to low-income consumers — who value getting the most bang for their buck.

Coming at a time of flagging growth, tumbling stock and the company’s first report of a quarterly loss, the Dollar Menu reversed the fast food giant’s bad fortune. It paved the way for three years of sales growth at stores open at least a year and ballooned revenue by 33%, news outlets reported at the time.

But no longer.

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Prices have risen so high at the iconic fast food chain that traffic from one of its core customer bases, low-income households, has dropped by double digits, McDonald’s chief executive Christopher Kempczinski told investors last week. Meanwhile, traffic from higher-earners increased by nearly as much, he said.

The struggle of the Golden Arches — long synonymous with cheap food for the masses — reflects a larger trend upending the consumer economy and making “affordability” a hot policy topic.

McDonald’s executives say the higher costs of restaurant essentials, such as beef and salaries, have pushed food prices up and driven away lower-income customers who are already being squeezed by the rising cost of groceries, clothes, rent and child care.

With prices for everything rising, consumer companies concerned about the pressures on low-income Americans include food, automotive and airline businesses, among others, said analyst Adam Josephson. “The list goes on and on,” he said.

“Happy Meals at McDonald’s are prohibitively expensive for some people, because there’s been so much inflation,” Josephson said.

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Josephson and other economists say the shrinking traffic of low-income consumers is emblematic of a larger trend of Americans diverging in their spending, with wealthier customers flexing their purchasing power and lower-income shoppers pulling back — what some call a “K-shaped economy.”

A recent earnings report from Delta offers yet another illustration. While Delta’s main cabin revenue fell 5% for the June quarter compared to a year ago, premium ticket sales rose 5%, highlighting the divide between affluent customers and those forced to be more economical.

At hotel chains, luxury brands are holding up better than low budget options. Revenue at brands including Four Seasons, Ritz-Carlton and St. Regis is up 2.9% so far this year, while economy hotels saw a 3.1% decline for the same period, according to industry tracker CoStar.

“There are examples everywhere you look,” Josephson said.

Consumer credit delinquency rates show just how much low-income households are hurting, with households that make less than $45,000 annually seeing “huge year-over-year increases,” even as delinquency rates for high- and middle-income households have flattened and stabilized, said Rikard Bandebo, chief strategy officer and chief economist at VantageScore.

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After COVID-19-related stimulus programs ended, these households were the first to see dramatically increased delinquency rates, and haven’t seen a dip in delinquencies since 2022, according to data from VantageScore on 60-day past-due delinquencies from January 2020 to September 2025. And although inflation has come down from its peak in 2022, people are still struggling with relatively higher prices and “astronomical” rent increases, Bandebo said.

A report released this year by researchers with Joint Center for Housing Studies at Harvard University found that half of all renters, 22.6 million people, were cost-burdened in 2023, meaning they spent more than 30% of their income on housing and utilities, up 3.2 percentage points since 2019 and 9 percentage points since 2001. Twenty-seven percent of renters are severely burdened, spending more than 50% of their income on housing.

As rents have grown, the amount families have left over after paying for housing and utilities has fallen to record lows. In 2023, renters with annual household incomes under $30,000 had a median of just $250 per month in residual income to spend on other needs, an amount that’s fallen 55% since 2001, with the steepest declines since the pandemic, according to the Harvard study.

“It’s getting tougher and tougher every month for low-income households to make ends meet,” Bandebo said.

Prices at limited-service restaurants, which include fast-food restaurants, are up 3.2% year over year, at a rate higher than inflation “and that’s climbing” said Marisa DiNatale, an economist at Moody’s Analytics.

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On top of that, price increases due to tariffs disproportionately affect lower-income households, because they spend a greater portion of their income on goods rather than services, which are not directly impacted by tariffs. Wages too, are stagnating more for these households compared to higher- and middle-income households, DiNatale said.

“It has always been the case that more well-off people have done better. But a lot of the economic and policy headwinds are disproportionately affecting lower-income households, and [McDonald’s losing low-income customers] is a reflection of that,” DiNatale said.

It makes sense, then, that any price increases would hit these consumers hard.

According to a corporate fact sheet, from 2019 to 2024, the average cost of a McDonald’s menu item rose 40%. The average price of a Big Mac in 2019, for example, was $4.39, rising in 2024 to $5.29, according to the company. A 10-piece McNuggets Meal rose from $7.19 to $9.19 in the same time period.

The company says these increases are in line with the costs of running a restaurant — including soaring labor costs and high prices of beef and other goods.

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Beef prices have skyrocketed, with inventory of the U.S. cattle herd at the lowest in 75 years due to the toll of drought and parasites. And exports of beef bound to the U.S. are down because of Trump’s trade war and tariffs. As a result, the prices of ground beef sold in supermarkets is up 13% in September, year over year.

McDonald’s has also placed blame on the meat-packing industry, accusing it of maneuvering to artificially inflate prices in a lawsuit filed last year against the industry’s “Big Four” companies — Tyson, JBS, Cargill and the National Beef Packing Company.

The companies have denied wrongdoing, and paid tens of millions of dollars to settle multiple lawsuits alleging price-fixing.

However, McDonald’s chief financial officer Ian Borden said on the recent earnings call that the company has managed to keep expenses from getting out of control.

“I think the strength of our supply chain means our beef costs are, I think, certainly up less than most,” he said.

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McDonald’s did not disclose how the company gauges the income levels of their customers but businesses often analyze the market area they serve by estimating the background of their customers based on where they are shopping and what they are buying.

In California, the debate around fast food prices has centered on labor costs, with legislation going into effect last year raising the minimum wage for fast-food workers at chains with more than 60 locations nationwide.

But more than a year after fast-food wages were boosted, the impact is still being debated, with economists divided and the fast-food industry and unions sparring over its impact.

Fast-food restaurant owners as well as trade associations like the International Franchise Assn., which spearheaded an effort to block the minimum wage boost, have said businesses have been forced to trim employee hours, institute hiring freezes or lay people off to offset the cost of higher wages.

Meanwhile, an analysis by researchers at UC Berkeley’s Center on Wage and Employment Dynamics of some 2,000 restaurants found the $20 wage did not reduce fast-food employment, and “led to minimal menu price increases” of about 8 cents on a $4 burger.”

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Labor groups have also argued that minimum wage increases give workers more purchasing power, helping to stimulate the economy.

McDonald’s said last year that spending by the company on restaurant worker salaries had grown around 40% since 2019, while costs for food, paper and other goods were up 35%.

The success of its Dollar Menu in the early 2000s was remarkable because it had come amid complaints of the chain’s highly processed, high-calorie and high-fat products, food safety concerns and worker exploitation.

As the company marketed the Dollar Menu, which included the double cheeseburger, the McChicken sandwich, french fries, a hot fudge sundae and a 16-ounce soda, it also added healthier options to its regular menu, including salads and fruit.

But the healthier menu items did not drive the turnaround. The $1 double cheeseburgers brought in far more revenue than salads or the chicken sandwiches, which were priced in the $3 to $4.50 range.

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“The Dollar Menu appeals to lower-income, ethnic consumers,” said Steve Levigne, vice president for United States business research at McDonald’s, told the New York Times in 2006. “It’s people who don’t always have $6 in their pocket.”

The Dollar Menu eventually became unsustainable, however. With inflation driving up prices, McDonald’s stores, particularly franchisee locations, struggled to afford it, and by November 2013 rebranded it as the “Dollar Menu & More” with prices up to $5.

Last year, McDonald’s took a stab at appealing to cash-stretched customers with a $5 deal for a McDouble or McChicken sandwich, small fries, small soft drink and four-piece McNuggets. And in January it rolled out a deal offering a $1 menu item alongside an item bought for full price, with an ad starring John Cena, and launched Extra Value Meals in early September — offering combos costing 15% less than ordering each of the items separately.

The marketing didn’t seem to immediately cut through to customers, with McDonald’s in May reporting U.S. same-store sales in the recent quarter declined 3.6% from the year before. However, in its recent third-quarter earnings, the company reported a 2.4% lift in sales, even as its chief executive sounded the alarm about the increasingly two-tiered economy.

That other businesses, too, are reviving deals is a sign of the times. San Francisco-based burger chain Super Duper promoted its “recession combo” on social media. For $10, customers get fries, a drink and a “recession burger” at one of the chain’s 19 California locations.

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What’s clear is companies are wary of passing along higher costs to customers, said DiNatale, of Moody’s Analytics.

“A lot of businesses are saying, we just don’t think consumers will stand for this,” DiNatale said. “[Consumers] have been through years of higher prices, and there’s just very little tolerance for higher prices going forward.”

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How our AI bots are ignoring their programming and giving hackers superpowers

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How our AI bots are ignoring their programming and giving hackers superpowers

Welcome to the age of AI hacking, in which the right prompts make amateurs into master hackers.

A group of cybercriminals recently used off-the-shelf artificial intelligence chatbots to steal data on nearly 200 million taxpayers. The bots provided the code and ready-to-execute plans to bypass firewalls.

Although they were explicitly programmed to refuse to help hackers, the bots were duped into abetting the cybercrime.

According to a recent report from Israeli cybersecurity firm Gambit Security, hackers last month used Claude, the chatbot from Anthropic, to steal 150 gigabytes of data from Mexican government agencies.

Claude initially refused to cooperate with the hacking attempts and even denied requests to cover the hackers’ digital tracks, the experts who discovered the breach said. The group pummelled the bot with more than 1,000 prompts to bypass the safeguards and convince Claude they were allowed to test the system for vulnerabilities.

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AI companies have been trying to create unbreakable chains on their AI models to restrain them from helping do things such as generating child sexual content or aiding in sourcing and creating weapons. They hire entire teams to try to break their own chatbots before someone else does.

But in this case, hackers continuously prompted Claude in creative ways and were able to “jailbreak” the chatbot to assist them. When they encountered problems with Claude, the hackers used OpenAI’s ChatGPT for data analysis and to learn which credentials were required to move through the system undetected.

The group used AI to find and exploit vulnerabilities, bypass defences, create backdoors and analyze data along the way to gain control of the systems before they stole 195 million identities from nine Mexican government systems, including tax records, vehicle registration as well as birth and property details.

AI “doesn’t sleep,” Curtis Simpson, chief executive of Gambit Security, said in a blog post. “It collapses the cost of sophistication to near zero.”

“No amount of prevention investment would have made this attack impossible,” he said.

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Anthropic did not respond to a request for comment. It told Bloomberg that it had banned the accounts involved and disrupted their activity after an investigation.

OpenAI said it is aware of the attack campaign carried out using Anthropic’s models against the Mexican government agencies.

“We also identified other attempts by the adversary to use our models for activities that violate our usage policies; our models refused to comply with these attempts,” an OpenAI spokesperson said in a statement. “We have banned the accounts used by this adversary and value the outreach from Gambit Security.”

Instances of generative AI-assisted hacking are on the rise, and the threat of cyberattacks from bots acting on their own is no longer science fiction. With AI doing their bidding, novices can cause damage in moments, while experienced hackers can launch many more sophisticated attacks with much less effort.

Earlier this year, Amazon discovered that a low-skilled hacker used commercially available AI to breach 600 firewalls. Another took control of thousands of DJI robot vacuums with help from Claude, and was able to access live video feed, audio and floor plans of strangers.

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“The kinds of things we’re seeing today are only the early signs of the kinds of things that AIs will be able to do in a few years,” said Nikola Jurkovic, an expert working on reducing risks from advanced AI. “So we need to urgently prepare.”

Late last year, Anthropic warned that society has reached an “inflection point” in AI use in cybersecurity after disrupting what the company said was a Chinese state-sponsored espionage campaign that used Claude to infiltrate 30 global targets, including financial institutions and government agencies.

Generative AI also has been used to extort companies, create realistic online profiles by North Korean operatives to secure jobs in U.S. Fortune 500 companies, run romance scams and operate a network of Russian propaganda accounts.

Over the last few years, AI models have gone from being able to manage tasks lasting only a few seconds to today’s AI agents working autonomously for many hours. AI’s capability to complete long tasks is doubling every seven months.

“We just don’t actually know what is the upper limit of AI’s capability, because no one’s made benchmarks that are difficult enough so the AI can’t do them,” said Jurkovic, who works at METR, a nonprofit that measures AI system capabilities to cause catastrophic harm to society.

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So far, the most common use of AI for hacking has been social engineering. Large language models are used to write convincing emails to dupe people out of their money, causing an eight-fold increase in complaints from older Americans as they lost $4.9 billion in online fraud in 2025.

“The messages used to elicit a click from the target can now be generated on a per-user basis more efficiently and with fewer tell-tale signs of phishing,” such as grammatical and spelling errors, said Cliff Neuman, an associate professor of computer science at USC.

AI companies have been responding using AI to detect attacks, audit code and patch vulnerabilities.

“Ultimately, the big imbalance stems from the need of the good-actors to be secure all the time, and of the bad-actors to be right only once,” Neuman said.

The stakes around AI are rising as it infiltrates every aspect of the economy. Many are concerned that there is insufficient understanding of how to ensure it cannot be misused by bad actors or nudged to go rogue.

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Even those at the top of the industry have warned users about the potential misuse of AI.

Dario Amodei, the CEO of Anthropic, has long advocated that the AI systems being built are unpredictable and difficult to control. These AIs have shown behaviors as varied as deception and blackmail, to scheming and cheating by hacking software.

Still, major AI companies — OpenAI, Anthropic, xAI, and Google — signed contracts with the U.S. government to use their AIs in military operations.

This last week, the Pentagon directed federal agencies to phase out Claude after the company refused to back down on its demand that it wouldn’t allow its AI to be used for mass domestic surveillance and fully autonomous weapons.

“The AI systems of today are nowhere near reliable enough to make fully autonomous weapons,” Amodei told CBS News.

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iPic movie theater chain files for bankruptcy

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iPic movie theater chain files for bankruptcy

The iPic dine-in movie theater chain has filed for Chapter 11 bankruptcy protection and intends to pursue a sale of its assets, citing the difficult post-pandemic theatrical market.

The Boca Raton, Fla.-based company has 13 locations across the U.S., including in Pasadena and Westwood, according to a Feb. 25 filing in U.S. Bankruptcy Court in the Southern District of Florida, West Palm Beach division.

As part of the bankruptcy process, the Pasadena and Westwood theaters will be permanently closed, according to WARN Act notices filed with the state of California’s Employment Development Department.

The company came to its conclusion after “exploring a range of possible alternatives,” iPic Chief Executive Patrick Quinn said in a statement.

“We are committed to continuing our business operations with minimal impact throughout the process and will endeavor to serve our customers with the high standard of care they have come to expect from us,” he said.

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The company will keep its current management to maintain day-to-day operations while it goes through the bankruptcy process, iPic said in the statement. The last day of employment for workers in its Pasadena and Westwood locations is April 28, according to a state WARN Act notice. The chain has 1,300 full- and part-time employees, with 193 workers in California.

The theatrical business, including the exhibition industry, still has not recovered from the pandemic’s effect on consumer behavior. Last year, overall box office revenue in the U.S. and Canada totaled about $8.8 billion, up just 1.6% compared with 2024. Even more troubling is that industry revenue in 2025 was down 22.1% compared with pre-pandemic 2019’s totals.

IPic noted those trends in its bankruptcy filing, describing the changes in consumer behavior as “lasting” and blaming the rise of streaming for “fundamentally” altering the movie theater business.

“These industry shifts have directly reduced box office revenues and related ancillary revenues, including food and beverage sales,” the company stated in its bankruptcy filing.

IPic also attributed its decision to rising rents and labor costs.

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The company estimated it owed about $141,000 in taxes and about $2.7 million in total unsecured claims. The company’s assets were valued at about $155.3 million, the majority of which coming from theater equipment and furniture. Its liabilities totaled $113.9 million.

The chain had previously filed for bankruptcy protection in 2019.

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Startup Varda Space Industries snags former Mattel plant in El Segundo

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Startup Varda Space Industries snags former Mattel plant in El Segundo

In an expansion of its business of processing pharmaceuticals in Earth’s orbit, Varda Space Industries is renting a large El Segundo plant where toy manufacturer Mattel used to design Hot Wheels and Barbie dolls.

The plant in El Segundo’s aerospace corridor will be an extension of Varda Space Industries’ headquarters in a much smaller building on nearby Aviation Boulevard.

Varda will occupy a 205,443-square-foot industrial and office campus at 2031 E. Mariposa Ave., which will give it additional capacity to manufacture spacecraft at scale, the company said.

Originally built in the 1940s as an aircraft facility, the complex has a history as part of aerospace and defense industries that have long shaped the South Bay and is near a host of major defense and space contractors. It is also close to Los Angeles Air Force Base, headquarters to the Space Systems Command.

Workers test AstroForge’s Odin asteroid probe, which was lost in space after launch this year.

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(Varda Space Industries)

Varda is one of a new generation of aerospace startups that have flourished in Southern California and the South Bay over the last several years, particularly in El Segundo, often with ties to SpaceX.

Elon Musk’s company, founded in 2002 in El Segundo, has revolutionized the industry with reusable rockets that have radically lowered the cost of lifting payloads into space. Though it has moved its headquarters to Texas, SpaceX retains large-scale operations in Hawthorne.

Varda co-founder and Chief Executive Will Bruey is a former SpaceX avionics engineer, and the company’s spacecraft are launched on SpaceX’s workhorse Falcon 9 rockets from Vandenberg Space Force Base in Santa Barbara County.

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Varda makes automated labs that look like cylindrical desktop speakers, which it sends into orbit in capsules and satellite platforms it also builds. There, in microgravity, the miniature labs grow molecular crystals that are purer than those produced in Earth’s gravity for use in pharmaceuticals.

It has contracts with drug companies and also the military, which tests technology at hypersonic speeds as the capsules return to Earth.

Its fifth capsule was launched in November and returned to Earth in late January; its next mission is set in the coming weeks. Varda has more than 10 missions scheduled on Falcon 9s through 2028.

For the last several decades, the Mariposa Avenue property served as the research and development center for Mattel Toys. El Segundo has also long been a center for the toy industry as companies like to set up shop in the shadow of Mattel.

The Mattel facility “has always been an exceptional property with a legacy tied to aerospace innovation, and leasing to Varda Space Industries feels like a natural continuation of that story,” said Michael Woods, a partner at GPI Cos., which owns the property.

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“We are proud to support a company that is genuinely pushing the boundaries of what’s possible, and are excited to watch Varda grow and thrive here in El Segundo,” Woods said.

As one of the country’s most active hubs of aerospace and defense innovation, El Segundo has seen its industrial property vacancy fall to 3.4% on demand from space companies, government contractors and technology startups, real estate brokerage CBRE said.

Successful startups often have to leave the neighborhood when they want to expand, real estate broker Bob Haley of CBRE said. The 9-acre Mattel facility was big enough to keep Varda in the city.

Last year, Varda subleased about 55,000 square feet of lab space from alternative protein company Beyond Meat at 888 Douglas St. in El Segundo, which it started moving into in June.

Varda will get the keys to its new building in December and spend four to eight months building production and assembly facilities as it ramps up operations. By the end of next year, it expects to have constructed 10 more spacecraft.

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In the future, Varda could consolidate offices there, given its size. Currently, though, the plan is to retain all properties, creating a campus of three buildings within a mile of one another that are served by the company’s transportation services, Chief Operating Officer Jonathan Barr said.

“We already have Varda-branded shuttles running up and down Aviation Boulevard,” he said.

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