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Broken and unreliable EV chargers become a business opportunity for L.A.'s ChargerHelp

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Broken and unreliable EV chargers become a business opportunity for L.A.'s ChargerHelp

Right place, right time, with an eye for opportunity, a commitment to economic growth for all, and a will to get things done. That’s entrepreneur Kameale Terry, co-founder of ChargerHelp, a Los Angeles startup.

She’s tackling a modern problem — the sorry state of electric vehicle public charging stations — while training an often-overlooked workforce for jobs in a growing sector of the economy.

Aggressive and impactful reporting on climate change, the environment, health and science.

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Billions of dollars are flowing into building out a national EV charging network, with billions more in California. Outside of Tesla’s supercharging network, however, the equipment deployed by several charging companies has proven unreliable, with more than 20% of chargers overall out of order at a given time.

Without reliable public chargers, persuading people to buy EVs to fight climate change and cut pollution will be tougher.

Charger companies say they’re working hard to fix the reliability problem, boosting their own repair and maintenance capabilities, doing more training, and turning to third-party companies like ChargerHelp.

The charger sector is overflowing with young companies hoping to score in a fast-growing market. ChargerHelp, with $21 million in venture capital funding, has developed software programs for charger maintenance and repair. Unlike many competitors, the company also trains workers for network operations and field repair, with a focus on people and communities long overlooked during earlier periods of economic and technological change.

ChargerHelp “is creating great jobs, with an orientation on general and racial diversity,” said David Epstein, chief executive at Unreasonable Group, which links startup companies with investors. But ChargerHelp isn’t just a do-gooder organization, he said. “They have a great business model from a cash flow perspective.”

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Like many entrepreneurs in what’s come to be called “cleantech,” the opportunities came somewhat as a surprise. Terry’s story counts as an example of good luck favoring the prepared mind.

She grew up in South L.A. Her large family put strong weight on commitment and hard work. It paid off. She’s risen quickly in any organization she’s become part of. Motivated by the idea of financial success, she took a job with a bank near Philadelphia. Starting out as a part-time teller and ending up as a business-bank manager.

She loved Philly. “One of the greatest things is that there are so many black people,” she said on the Founders Unfound podcast not long after ChargerHelp was founded in 2019. She visited her cousin Ray who worked in Washington, D.C., on Capitol Hill. “Everybody was like a geek, and it was wild to see black wealth concentrated in such a way,” she said. It was inspiring.

Her mother’s recurring cancer brought her back to L.A. in 2016. Saving her energy for caretaking, she took relatively easy job handling customer support calls at EV Connect, a small company that makes software for charging stations. Before long, the growing company asked her to set up a call center and customer experience department.

“The charging stations would just be having these wonky issues,” she said. At the time, charger companies depended heavily on expensive electricians to fix what turned out to be software issues, on equipment for which they were not trained. There was, practically speaking, little awareness of the need for a job called “electric charger technician.”

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“It would be super cool to have a workforce who wants to do that,” she said.

She left to work as a consultant to Los Angeles Cleantech Incubator. Its chief executive, Matt Petersen, encouraged her to start a company to train and hire people who could provide technical services to the charging industry. Her first contract was with Southern California Edison to work on electric school bus chargers. The company blasted off from there.

Terry “is a superstar who is able to share a vision for people to rally around and make things happen,” Petersen said. “Her story and Evette’s story is a hero’s journey for us.”

Evette is Evette Ellis, a workforce development expert Terry met at LACI and with whom she felt an immediate rapport. After watching Ellis in action, Terry brought her on at ChargerHelp, and was so impressed she made Ellis a company co-founder.

ChargerHelp’s founders are Southern California natives — Evette Ellis, left, grew up in Compton and Kameale Terry in South L.A.

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(Michael Blackshire / Los Angeles Times)

Ellis, who grew up in Compton, wasn’t sure at first. “These clean science-y white folks are good people, and they’re going to save the world, but I didn’t necessarily see myself in that space.”

But she fit right in. In the podcast interview, Terry said that executives in cleantech “talk about equity a lot, and that’s really cool to be part of.”

As a young teenager, Ellis recalls, she watched a woman behind the counter at a pool park daycare center who was obviously in charge and told other people what to do. “That was my first introduction to the idea that there’s work, and then there’s the people that provide the job.” She asked to be hired and by the end of the summer had became a program coordinator.

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Ellis earned her job-training chops at the federal Department of Labor’s Job Corps program, whose historic mission is training people who don’t plan to go to college for jobs in the trades. Like Terry, she joined LACI as a consultant.

At ChargerHelp, Ellis set about creating a certified training program for charger technicians, working closely with SAE International, the standards-setting organization for the motor vehicle industry. Training takes roughly six weeks before field deployment.

Beyond the technical material, Ellis emphasizes the importance of attitude. Graduating from a training program into a new job is a major step that not only affects the newly employed but future grads as well. “If you’re not giving it your all, you really are burning a huge bridge,” she says.

A field technician needn’t know software code to do the work. What’s needed is a basic understanding of how electricity works, how EV chargers work, how electric vehicles work, how to handle software programs on a computer or smartphone in concert with remote experts at a network operations center. Federal government certified safety training is an important part of the program, Ellis said.

The kind of job ChargerHelp trains for — combining familiarity with computer software, basic knowledge in electricity and electronics, and a reasonable degree of manual dexterity — will become increasingly common as software continues to infiltrate hardware in everyday life, from Ring doorbells to personal robots to apps on a car’s dashboard screen.

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High school grads can do it; so can those who graduate from college but may be lacking skills that match what employers are looking for.

Heaven Holmes of Fresno graduated from Cal State Dominguez Hills in psychology and criminal justice last year and was back home job hunting when her mother saw Terry being interviewed by local TV news. Her mom said “there’s an African American woman on TV hiring here.” Something about charger repair. Holmes applied, got trained, and became a technician at ChargerHelp.

“I didn’t know what to expect, but I’m curious and I’m always going to want to gain more knowledge,” she said. Every day is a new challenge, she said.

She’s happy to be in an industry with a future and a chance to move up the ladder. “The world is changing, and these jobs aren’t as low profile as you’d think. People are excited when they see a charger that’s been broken down for months is working.”

EV charger field technicians earn $20 to $60 an hour, concentrated in the $35 to $40 range. Certified electricians make even more. So far, ChargerHelp has trained 1,000 workers and recently began a program to train the trainers for other companies and workforce development organizations.

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ChargerHelp, of course, is far from the only company developing charger software and training workers to use it. Charging network companies such as Flo, ChargePoint, and Electrify America are expanding training programs of their own.

So are charger manufacturers, including ABM. “It’s important to build awareness around the trades in general across America,” said Mark Hawkinson, ABM’s president of technical solutions. “We’re seeing a depletion of skill sets on how to maintain critical infrastructure. Our schools don’t teach shop anymore. We need to get back to those basics.”

Even companies that have relied for decades on fossil fuel dispensation have been moving swiftly into electric vehicle charging, including gas pump installer and maintainer Owl Services. “We’ve seen an uptick in the call for technicians, particularly in the Los Angeles market,” said Owl vice president Dave Patrick. L.A. represents “the highest growth potential” for the company right now.

Marcus Glenn of Detroit was recently trained by ChargePoint but is keeping his options open. He was employed at an automobile heating and air conditioning supplier when he signed up to learn about charger repair. He successfully finished the course but is sticking with his current job — for now. The auto industry is undergoing drastic change, and layoffs are constant threat. Glenn likes knowing he’s prepared for the future. “It’s nice to have some form of stability. I’ll be looking for those opportunities and see where this leads.”

He recommends the move to others. “If you’re curious about it, be a curious cat. Go find out. There’s a lot of ways to get into this industry. There is always going to be work.”

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U.S. Space Force awards $1.6 billion in contracts to South Bay satellite builders

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U.S. Space Force awards .6 billion in contracts to South Bay satellite builders

The U.S. Space Force announced Friday it has awarded satellite contracts with a combined value of about $1.6 billion to Rocket Lab in Long Beach and to the Redondo Beach Space Park campus of Northrop Grumman.

The contracts by the Space Development Agency will fund the construction by each company of 18 satellites for a network in development that will provide warning of advanced threats such as hypersonic missiles.

Northrop Grumman has been awarded contracts for prior phases of the Proliferated Warfighter Space Architecture, a planned network of missile defense and communications satellites in low Earth orbit.

The contract announced Friday is valued at $764 million, and the company is now set to deliver a total of 150 satellites for the network.

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The $805-million contract awarded to Rocket Lab is its largest to date. It had previously been awarded a $515 million contract to deliver 18 communications satellites for the network.

Founded in 2006 in New Zealand, the company builds satellites and provides small-satellite launch services for commercial and government customers with its Electron rocket. It moved to Long Beach in 2020 from Huntington Beach and is developing a larger rocket.

“This is more than just a contract. It’s a resounding affirmation of our evolution from simply a trusted launch provider to a leading vertically integrated space prime contractor,” said Rocket Labs founder and chief executive Peter Beck in online remarks.

The company said it could eventually earn up to $1 billion due to the contract by supplying components to other builders of the satellite network.

Also awarded contracts announced Friday were a Lockheed Martin group in Sunnyvalle, Calif., and L3Harris Technologies of Fort Wayne, Ind. Those contracts for 36 satellites were valued at nearly $2 billion.

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Gurpartap “GP” Sandhoo, acting director of the Space Development Agency, said the contracts awarded “will achieve near-continuous global coverage for missile warning and tracking” in addition to other capabilities.

Northrop Grumman said the missiles are being built to respond to the rise of hypersonic missiles, which maneuver in flight and require infrared tracking and speedy data transmission to protect U.S. troops.

Beck said that the contracts reflects Rocket Labs growth into an “industry disruptor” and growing space prime contractor.

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California-based company recalls thousands of cases of salad dressing over ‘foreign objects’

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California-based company recalls thousands of cases of salad dressing over ‘foreign objects’

A California food manufacturer is recalling thousands of cases of salad dressing distributed to major retailers over potential contamination from “foreign objects.”

The company, Irvine-based Ventura Foods, recalled 3,556 cases of the dressing that could be contaminated by “black plastic planting material” in the granulated onion used, according to an alert issued by the U.S. Food and Drug Administration.

Ventura Foods voluntarily initiated the recall of the product, which was sold at Costco, Publix and several other retailers across 27 states, according to the FDA.

None of the 42 locations where the product was sold were in California.

Ventura Foods said it issued the recall after one of its ingredient suppliers recalled a batch of onion granules that the company had used n some of its dressings.

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“Upon receiving notice of the supplier’s recall, we acted with urgency to remove all potentially impacted product from the marketplace. This includes urging our customers, their distributors and retailers to review their inventory, segregate and stop the further sale and distribution of any products subject to the recall,” said company spokesperson Eniko Bolivar-Murphy in an emailed statement. “The safety of our products is and will always be our top priority.”

The FDA issued its initial recall alert in early November. Costco also alerted customers at that time, noting that customers could return the products to stores for a full refund. The affected products had sell-by dates between Oct. 17 and Nov. 9.

The company recalled the following types of salad dressing:

  • Creamy Poblano Avocado Ranch Dressing and Dip
  • Ventura Caesar Dressing
  • Pepper Mill Regal Caesar Dressing
  • Pepper Mill Creamy Caesar Dressing
  • Caesar Dressing served at Costco Service Deli
  • Caesar Dressing served at Costco Food Court
  • Hidden Valley, Buttermilk Ranch
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They graduated from Stanford. Due to AI, they can’t find a job

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They graduated from Stanford. Due to AI, they can’t find a job

A Stanford software engineering degree used to be a golden ticket. Artificial intelligence has devalued it to bronze, recent graduates say.

The elite students are shocked by the lack of job offers as they finish studies at what is often ranked as the top university in America.

When they were freshmen, ChatGPT hadn’t yet been released upon the world. Today, AI can code better than most humans.

Top tech companies just don’t need as many fresh graduates.

“Stanford computer science graduates are struggling to find entry-level jobs” with the most prominent tech brands, said Jan Liphardt, associate professor of bioengineering at Stanford University. “I think that’s crazy.”

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While the rapidly advancing coding capabilities of generative AI have made experienced engineers more productive, they have also hobbled the job prospects of early-career software engineers.

Stanford students describe a suddenly skewed job market, where just a small slice of graduates — those considered “cracked engineers” who already have thick resumes building products and doing research — are getting the few good jobs, leaving everyone else to fight for scraps.

“There’s definitely a very dreary mood on campus,” said a recent computer science graduate who asked not to be named so they could speak freely. “People [who are] job hunting are very stressed out, and it’s very hard for them to actually secure jobs.”

The shake-up is being felt across California colleges, including UC Berkeley, USC and others. The job search has been even tougher for those with less prestigious degrees.

Eylul Akgul graduated last year with a degree in computer science from Loyola Marymount University. She wasn’t getting offers, so she went home to Turkey and got some experience at a startup. In May, she returned to the U.S., and still, she was “ghosted” by hundreds of employers.

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“The industry for programmers is getting very oversaturated,” Akgul said.

The engineers’ most significant competitor is getting stronger by the day. When ChatGPT launched in 2022, it could only code for 30 seconds at a time. Today’s AI agents can code for hours, and do basic programming faster with fewer mistakes.

Data suggests that even though AI startups like OpenAI and Anthropic are hiring many people, it is not offsetting the decline in hiring elsewhere. Employment for specific groups, such as early-career software developers between the ages of 22 and 25 has declined by nearly 20% from its peak in late 2022, according to a Stanford study.

It wasn’t just software engineers, but also customer service and accounting jobs that were highly exposed to competition from AI. The Stanford study estimated that entry-level hiring for AI-exposed jobs declined 13% relative to less-exposed jobs such as nursing.

In the Los Angeles region, another study estimated that close to 200,000 jobs are exposed. Around 40% of tasks done by call center workers, editors and personal finance experts could be automated and done by AI, according to an AI Exposure Index curated by resume builder MyPerfectResume.

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Many tech startups and titans have not been shy about broadcasting that they are cutting back on hiring plans as AI allows them to do more programming with fewer people.

Anthropic Chief Executive Dario Amodei said that 70% to 90% of the code for some products at his company is written by his company’s AI, called Claude. In May, he predicted that AI’s capabilities will increase until close to 50% of all entry-level white-collar jobs might be wiped out in five years.

A common sentiment from hiring managers is that where they previously needed ten engineers, they now only need “two skilled engineers and one of these LLM-based agents,” which can be just as productive, said Nenad Medvidović, a computer science professor at the University of Southern California.

“We don’t need the junior developers anymore,” said Amr Awadallah, CEO of Vectara, a Palo Alto-based AI startup. “The AI now can code better than the average junior developer that comes out of the best schools out there.”

To be sure, AI is still a long way from causing the extinction of software engineers. As AI handles structured, repetitive tasks, human engineers’ jobs are shifting toward oversight.

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Today’s AIs are powerful but “jagged,” meaning they can excel at certain math problems yet still fail basic logic tests and aren’t consistent. One study found that AI tools made experienced developers 19% slower at work, as they spent more time reviewing code and fixing errors.

Students should focus on learning how to manage and check the work of AI as well as getting experience working with it, said John David N. Dionisio, a computer science professor at LMU.

Stanford students say they are arriving at the job market and finding a split in the road; capable AI engineers can find jobs, but basic, old-school computer science jobs are disappearing.

As they hit this surprise speed bump, some students are lowering their standards and joining companies they wouldn’t have considered before. Some are creating their own startups. A large group of frustrated grads are deciding to continue their studies to beef up their resumes and add more skills needed to compete with AI.

“If you look at the enrollment numbers in the past two years, they’ve skyrocketed for people wanting to do a fifth-year master’s,” the Stanford graduate said. “It’s a whole other year, a whole other cycle to do recruiting. I would say, half of my friends are still on campus doing their fifth-year master’s.”

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After four months of searching, LMU graduate Akgul finally landed a technical lead job at a software consultancy in Los Angeles. At her new job, she uses AI coding tools, but she feels like she has to do the work of three developers.

Universities and students will have to rethink their curricula and majors to ensure that their four years of study prepare them for a world with AI.

“That’s been a dramatic reversal from three years ago, when all of my undergraduate mentees found great jobs at the companies around us,” Stanford’s Liphardt said. “That has changed.”

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