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Real Apple support emails used in new phishing scam

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Real Apple support emails used in new phishing scam

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A new phishing scam is getting a lot of attention because it uses real Apple Support tickets to trick people into giving up their accounts. Broadcom’s Eric Moret shared how he nearly lost his entire Apple account after trusting what looked like official communication. He described the full experience in a detailed post on Medium, where he walked through the scam step by step.

This scheme stands out because the scammers relied on Apple’s own support system to make their messages look legitimate. They created an experience that felt polished and professional from the first alert to the final phone call. Here’s how the scam unfolded.

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THE #1 GOOGLE SEARCH SCAM EVERYONE FALLS FOR

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Scammers are exploiting real Apple Support tickets to trick users into handing over their accounts, experts warn. (Photo by STR/NurPhoto via Getty Images)

How the scam starts

Moret first received a flood of alerts. These included two-factor authentication notifications that claimed someone was trying to access his iCloud account. Within minutes, he got phone calls from calm, helpful callers who claimed to be Apple agents ready to fix the issue.

The twist is how convincing the entire setup felt. The scammers were able to exploit a flaw in Apple’s Support system that lets anyone create a genuine support ticket without verification. They opened a real Apple Support case in his name, which triggered official emails from an Apple domain. This built instant trust and lowered Moret’s guard.

How scammers gained access to the account

During a 25-minute call, the fake agents guided Moret through what they said would secure his account. They walked him through the steps to reset his iCloud password. They also told him a link would follow so he could close the case.

That link took him to a fake site called appeal apple dot com. The page looked official and claimed his account was being secured. It then told him to enter a six-digit code sent by text to finish the process.

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When Moret entered that code, the scammers got exactly what they needed to sign into his account.

He then got an alert that his Apple ID had been used to sign into a Mac mini he did not own. That confirmed the takeover attempt. Even though the scammer on the phone said this was normal, he trusted his instinct. He reset his password again, which kicked them out and stopped the attack.

BEWARE FAKE CREDIT CARD ACCOUNT RESTRICTION SCAMS

A Broadcom executive says he nearly lost access to his Apple ID after trusting a fraudulent support call that looked legitimate. (Photo by Jakub Porzycki/NurPhoto via Getty Images)

How to protect yourself from the Apple Support ticket scam

This type of scam works because it feels real. The messages look official, and the callers sound trained. Still, you can stay safer by watching out for signs that something is off.

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1) Verify support tickets inside your Apple account

Scammers created a real-looking ticket to make the entire experience seem legitimate. You can confirm what’s real by checking directly with Apple. Sign in at appleid.apple.com or open the Apple Support app to view your recent cases. If the case number isn’t listed there, the message is fake, even if the email comes from an Apple domain.

2) Hang up and call Apple yourself

Never stay on a call that you did not initiate. Scammers rely on long conversations to build trust and pressure you into quick decisions. Hang up right away and call Apple Support directly at 1-800-275-2273 or through the Support app. A real agent will quickly confirm whether anything is wrong.

3) Check your Apple ID device list

If something feels off, look at the devices signed into your account. Go to Settings, tap your name and scroll to see all devices linked to your Apple ID. Remove anything you don’t recognize. This step can stop attackers fast if they’ve managed to get in.

4) Never share verification codes

No real support agent will ever ask for your two-factor authentication codes. Treat any request for these codes as a major warning.

5) Check every link carefully

Look closely at URLs. Fake sites often add extra words or change formatting to appear real. Apple will never send you to a site like appeal apple dot com.

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SCAMMERS ARE ABUSING ICLOUD CALENDAR TO SEND PHISHING EMAILS

Criminals are using Apple’s own support system to generate real case emails that build false confidence with victims. (Photo by Fairfax Media via Getty Images via Getty Images)

6) Use strong antivirus software

Strong antivirus software can spot dangerous links, unsafe sites, and fake support messages before you tap them. Anti-phishing tools are especially important with scams like this one since the attackers used a fake site and real ticket emails to trick victims.

The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.

Get my picks for the best 2025 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com

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7) Use a data removal service

Data brokers collect your phone number, home address, email, and other details that scammers use to personalize attacks. A data removal service can wipe much of that information from broker sites, which makes you a harder target for social engineering attempts like the one described in this article.

While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.

Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com

Get a free scan to find out if your personal information is already out on the web: Cyberguy.com

8) Turn on strong multi-layer protection

Keep two-factor authentication (2FA) on for every major account.  This creates a barrier that quickly stops attackers.

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9) Slow down before reacting

Scammers want you to panic. Pause before you act. Trust your instinct when something feels rushed or strange. A short delay could save your entire account.

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Kurt’s key takeaways

This scam shows how convincing criminals can be when they exploit real systems. Even careful users can fall for messages that look official and calls that sound professional. The best defense is to stay alert and take a moment before responding to anything unexpected. When you slow down, double-check support tickets, and never share verification codes, you make yourself far harder to fool. Adding layers like antivirus protection and data removal services also gives you more control over what attackers can access. These simple habits can stop even the most polished scams before they get to your accounts.

What would you do if you got a support call that felt real but didn’t seem right? Let us know by writing to us at Cyberguy.com

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How Last Samurai Standing adds kinetic action to the Battle Royale formula

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How Last Samurai Standing adds kinetic action to the Battle Royale formula

Last Samurai Standing begins with a familiar premise. Desperate samurai dispossessed by the restoration of the emperor enter into a deadly game for a life-changing cash prize — all for the entertainment of anonymous elites. Unlike its inspirations Battle Royale and Squid Game, however, Last Samurai Standing’s violence is chaotic, fast-paced, and kinetic, though it hides a careful choreography that makes the series a more electric proposition than its predecessors.

Viewers have Junichi Okada to thank for that. As well as starring in and producing Last Samurai Standing, he serves as the series’ action planner. Many will be familiar with the results of an action planner’s work — sometimes called an action director, elsewhere a “coordinator,” and even “choreographer” — though perhaps not what the role entails. In the case of Last Samurai Standing, it’s a role that touches on nearly every aspect of the production, from the story to the action itself.

“I was involved from the script stage, thinking about what kind of action we wanted and how we would present it in the context of this story,” Okada tells The Verge. “If the director [Michihito Fujii] said, ‘I want to shoot this kind of battle scene,’ I would then think through the content and concept, design the scene, and ultimately translate that into script pages.”

The close relationship between the writer and director extends to other departments, too. Though an action planner’s role starts with managing fight scenes and stunt performers, they also liaise with camera, wardrobe, makeup, and even editorial departments to ensure fight scenes cohere with the rest of the production.

Image: Netflix

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It’s a role which might appear a natural progression for Okada, who is certified to teach Kali and Jeet Kune Do — a martial art conceived by Bruce Lee — and holds multiple black belts in jiujitsu. Though the roots of his progression into action planning can be traced back further, to 1995 when he became the youngest member of J-pop group V6.

“Dance experience connects directly to creating action,” he says. “[In both] rhythm and control of the body are extremely important.” Joining V6 at the age of 15, that experience has made Okada conscious of how he moves in relation to a camera during choreography, how he is seen within the structure of a shot, and, critical to action planning, how to navigate all of that safely from a young age.

That J-pop stardom also offered avenues into acting, initially in roles you might expect for a young pop star: comic heartthrobs and sitcom sons. But he was steadily able to broaden his output. A starring turn in Hirokazu Kore-eda’s Hana followed, as did voice acting in Studio Ghibli’s Tales From Earthsea and From Up on Poppy Hill. A more telling departure was a starring role in 2007’s SP, in which he played a rookie in a police bodyguard unit, for which he trained for several years under shootfighting instructor Yorinaga Nakamura.

“What I care about is whether audiences feel that ‘this man really lives here as a samurai.’”

In the years since, Okada has cemented himself as one of Japan’s most recognizable actors, hopping between action starring roles in The Fable to sweeping period epics like Sekigahara. Those two genres converge in his Last Samurai Standing role of Shujiro, a former Shogunate samurai now reduced to poverty, working through his PTSD and reckoning with his bloodthirsty past in the game. These days, it’s less of a concern that the character butts up against his past idol image, he suggests. “What I care about is whether audiences feel that ‘this man really lives here as a samurai.’”

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For Okada’s work on Last Samurai Standing, as both producer and action planner, that involved lacing high-octane but believable action with the respect for history and character studies of the period dramas he loves. “Rather than being 100 percent faithful to historical accuracy,” he adds, “my goal was to focus on entertainment and story, while letting the ‘DNA’ and beauty of Japanese period drama gently float up in the background.”

A focus on what he defines as “‘dō’ — movement,” pure entertainment that “never lets the audience get bored” punctuated — with “‘ma,’” the active emptiness that connects those frenetic moments. Both can be conversations, even if one uses words and another communicates dialogue through sword blows. This is most apparent when Shujiro faces his former comrade Sakura (Yasushi Fuchikami) inside a claustrophobic bank vault that serves as a charnel house for the game’s less fortunate contestants.

“The whole battle is divided into three sequences,” Okada says. The first starts with a moment of almost perfect stillness, a deep breath, before the two launch into battle. “A fight where pride and mutual respect collide,” he says, “and where the speed of the techniques reaches a level that really surprises the audience.” It’s all captured in one, zooming take with fast, tightly choreographed action reminiscent of Donnie Yen and Wu Jing in Kill Zone.

So intense is their duel that both shatter multiple swords. The next phase sees them lash out in a more desperate and brutal manner with whatever weapons they find. Finally, having fought to a weary stalemate, the fight becomes, Okada concludes, “a kind of duel where their stubbornness and will are fully exposed” as they hack at each other with shattered blades and spear fragments.

A still image from the Netflix series Last Samurai Standing.

Image: Netflix

It’s a rhythm that many fights in Last Samurai Standing follow, driven by a string of physical and emotional considerations that form the basis of an action planner’s tool kit: how and why someone fights based on who they are and their environment. Here it is two former samurai in an elegant and terrifyingly fast-paced duel. Elsewhere we see skill matched against brutality, or inexperience against expertise.

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“I define a clear concept for each sequence,” Okada says, before he opens those concepts up to the broader team. From there, he might add notes, but in Last Samurai Standing, action is a collaborative affair. “We keep refining,” he says. “It’s a back-and-forth process of shaping the sequence using both the ideas the team brings and the choreography I create myself.”

There is a third factor which Okada believes is the series’ most defining. “If we get to continue the story,” he says, “I’d love to explore how much more we can lean into ‘sei’ — stillness, and bring in even more of a classical period drama feel.”

As much of a triumph of action as Last Samurai Standing is, its quietest moments are the ones that stay with you. The charged looks between Shujiro and Iroha (Kaya Kiyohara) or their shuddering fright when confronted with specters of their past. Most of all, Shujiro watching his young ward, Futaba Katsuki (Yumia Fujisaki), dance before a waterlogged torii as mist hovers. These pauses are what elevate and invigorate the breathless action above spectacle.

The pauses are also emblematic of the balance that Last Samurai Standing strikes between its period setting and pushing the boundaries of action, all to inject new excitement into the genre. “Japan is a country that values tradition and everything it has built up over time. That’s why moments where you try to update things are always difficult,” Okada says. “But right now, we’re in the middle of that transformation.”

That is an evolution that Okada hopes to support through his work, both in front of and behind the camera. If he can create avenues for new generations of talent to carry Japanese media to a broader audience and his team to achieve greater success on a global stage, “that would make me very happy,” he says. “I want to keep doing whatever I can to help make that possible.”

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The first season of Last Samurai Standing is streaming on Netflix now, and a second season was just confirmed.

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Free up iPhone storage by deleting large attachments

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Free up iPhone storage by deleting large attachments

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If your iPhone keeps warning you about low storage, your Messages app may be part of the problem. Photos, videos and documents saved inside your text threads can stack up fast. The good news is that you can clear those big files without erasing entire conversations.

Below, you will find simple steps that work on the latest iOS 26.1. These steps help you clean up storage while keeping your messages right where you want them.

If you haven’t updated to iOS 26.1, go to Settings > General > Software Update to install the latest version.

Sign up for my FREE CyberGuy Report Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox. Plus, you’ll get instant access to my Ultimate Scam Survival Guide — free when you join my CYBERGUY.COM newsletter.      

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‘CLOUD STORAGE FULL’ SCAM STEALS YOUR PHOTOS AND MONEY

An iPhone displays a low-storage alert as large photos, videos and documents saved in Messages fill device space, prompting users to remove files without deleting entire conversations. (Cyberguy.com)

Why clearing attachments helps your iPhone run better

Removing large attachments gives you quick breathing room on your iPhone. It can free up gigabytes in seconds, especially if you text lots of photos or videos. Clearing old files also keeps your message threads tidy and helps your device run more smoothly by reducing the amount of storage your system needs to manage. The best part is that you can clean up everything without losing a single conversation.

How to delete attachments but keep your conversations on iPhone 

These quick steps help you clear large files from Messages while keeping every conversation intact.

  • Launch the Messages app on your iPhone
  • Open the conversation thread that holds the attachments you want to delete.
  • Tap on the name of the contact(s) in the text thread.

To the right of Info, click on Photos or Documents; you may need to swipe over other tabs to see these. Photos will also contain videos and GIFs, while documents will contain Word documents, PDFs and other types of files.

  • Hold your finger and long-press on a photo, video or document until a menu appears.
  • Tap Delete to remove that single file.

Then confirm Delete when asked.

How to delete multiple files on your iPhone at once

To clear out several attachments at once, follow these quick steps on your iPhone.

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Deleting attachments in Messages quickly frees space without losing your conversations. (Sean Gallup/Getty Images)

  • Go back to the Photos or Documents tab.
  • Tap Edit.
  • Click Select documents or Select Photos 
  • Tap on the photos or documents that you want to remove. You will see a blue checkmark appear in the bottom-right corner.
  • Tap the trash icon in the bottom right corner.

Confirm you want to delete the selected attachments by clicking Delete Photos.

These steps work almost the same way on an iPad. After you finish, you will often see an instant boost in available storage.

How to review large attachments in settings and delete them 

If you want to clear the biggest files on your device, you can check them from your iPhone’s storage screen and delete them:

  • Open Settings
  • Tap General
  • Choose iPhone Storage
  • Tap Messages
  • Click Review Large Attachments to see photos, videos and attachments taking up storage in Messages.
  • Click Edit.
  • Select items to delete by clicking the circle next to the attachment you want to delete. A blue checkmark will appear.

Then, tap the trash can icon in the upper right to delete it.

APPLE RELEASES IOS 26.1 WITH MAJOR SECURITY IMPROVEMENTS AND NEW FEATURES FOR IPHONE USERS

This method gives you a quick overview of what takes up the most space and lets you delete it quickly.

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IPhone users can clear large photos, videos and files from Messages using built-in storage tools, helping free space, keep conversations intact and improve device performance. (Cyberguy.com)

Take my quiz: How safe is your online security?

Think your devices and data are truly protected? Take this quick quiz to see where your digital habits stand. From passwords to Wi-Fi settings, you’ll get a personalized breakdown of what you’re doing right and what needs improvement. Take my Quiz here: Cyberguy.com.

Kurt’s key takeaways

Freeing up storage doesn’t have to be confusing. A few quick taps can remove bulky files and keep your conversations intact. With these simple steps, your iPhone stays organized, runs smoothly and is ready for more photos, videos and apps.

What is the one type of attachment that takes up the most space on your iPhone? Let us know by writing to us at Cyberguy.com

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Sign up for my FREE CyberGuy Report Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox. Plus, you’ll get instant access to my Ultimate Scam Survival Guide — free when you join my CYBERGUY.COM newsletter 

Copyright 2025 CyberGuy.com.  All rights reserved.

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The FCC’s foreign drone ban is here

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The FCC’s foreign drone ban is here

The Federal Communications Commission has banned new drones made in foreign countries from being imported into the US unless the Department of Defense or the Department of Homeland Security recommends them. Monday’s action added drones to the FCC’s Covered List, qualifying foreign-made drones and drone parts, like those from DJI, as communications equipment representing “unacceptable risks to the national security of the United States and to the safety and security of U.S. persons.”

DJI is “disappointed” by today’s action, Adam Welsh, DJI’s head of global policy, says in a statement. “While DJI was not singled out, no information has been released regarding what information was used by the Executive Branch in reaching its determination.” Welsh adds that DJI “remains committed to the U.S. market” and noted that existing products can continue operation as usual. Other items on the FCC’s list include Kaspersky anti-virus software (added in 2024) and telecommunications equipment from Huawei and ZTE (added in 2021).

The FCC says it received a National Security Determination on December 21st from an interagency body saying that “uncrewed aircraft systems” (UAS) and critical UAS components produced in a foreign country could “enable persistent surveillance, data exfiltration, and destructive operations over U.S. territory” and that “U.S. cybersecurity and critical‑infrastructure guidance has repeatedly highlighted how foreign‑manufactured UAS can be used to harvest sensitive data, used to enable remote unauthorized access, or disabled at will via software updates.”

If you already own a drone made outside the US, you will still be able to use it, according to the FCC’s fact sheet. Drones or drone components can be removed from the Covered List if the DoD or DHS “makes a specific determination to the FCC” that it does not pose unacceptable risks.

“Unmanned aircraft systems (UAS), also known as drones, offer the potential to enhance public safety as well as cement America’s leadership in global innovation,” FCC chairman Brendan Carr says.

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