Technology
Real Apple support emails used in new phishing scam
NEWYou can now listen to Fox News articles!
A new phishing scam is getting a lot of attention because it uses real Apple Support tickets to trick people into giving up their accounts. Broadcom’s Eric Moret shared how he nearly lost his entire Apple account after trusting what looked like official communication. He described the full experience in a detailed post on Medium, where he walked through the scam step by step.
This scheme stands out because the scammers relied on Apple’s own support system to make their messages look legitimate. They created an experience that felt polished and professional from the first alert to the final phone call. Here’s how the scam unfolded.
Sign up for my FREE CyberGuy Report
Get my best tech tips, urgent security alerts, and exclusive deals delivered straight to your inbox. Plus, you’ll get instant access to my Ultimate Scam Survival Guide – free when you join my CYBERGUY.COM newsletter
THE #1 GOOGLE SEARCH SCAM EVERYONE FALLS FOR
Scammers are exploiting real Apple Support tickets to trick users into handing over their accounts, experts warn. (Photo by STR/NurPhoto via Getty Images)
How the scam starts
Moret first received a flood of alerts. These included two-factor authentication notifications that claimed someone was trying to access his iCloud account. Within minutes, he got phone calls from calm, helpful callers who claimed to be Apple agents ready to fix the issue.
The twist is how convincing the entire setup felt. The scammers were able to exploit a flaw in Apple’s Support system that lets anyone create a genuine support ticket without verification. They opened a real Apple Support case in his name, which triggered official emails from an Apple domain. This built instant trust and lowered Moret’s guard.
How scammers gained access to the account
During a 25-minute call, the fake agents guided Moret through what they said would secure his account. They walked him through the steps to reset his iCloud password. They also told him a link would follow so he could close the case.
That link took him to a fake site called appeal apple dot com. The page looked official and claimed his account was being secured. It then told him to enter a six-digit code sent by text to finish the process.
When Moret entered that code, the scammers got exactly what they needed to sign into his account.
He then got an alert that his Apple ID had been used to sign into a Mac mini he did not own. That confirmed the takeover attempt. Even though the scammer on the phone said this was normal, he trusted his instinct. He reset his password again, which kicked them out and stopped the attack.
BEWARE FAKE CREDIT CARD ACCOUNT RESTRICTION SCAMS
A Broadcom executive says he nearly lost access to his Apple ID after trusting a fraudulent support call that looked legitimate. (Photo by Jakub Porzycki/NurPhoto via Getty Images)
How to protect yourself from the Apple Support ticket scam
This type of scam works because it feels real. The messages look official, and the callers sound trained. Still, you can stay safer by watching out for signs that something is off.
1) Verify support tickets inside your Apple account
Scammers created a real-looking ticket to make the entire experience seem legitimate. You can confirm what’s real by checking directly with Apple. Sign in at appleid.apple.com or open the Apple Support app to view your recent cases. If the case number isn’t listed there, the message is fake, even if the email comes from an Apple domain.
2) Hang up and call Apple yourself
Never stay on a call that you did not initiate. Scammers rely on long conversations to build trust and pressure you into quick decisions. Hang up right away and call Apple Support directly at 1-800-275-2273 or through the Support app. A real agent will quickly confirm whether anything is wrong.
3) Check your Apple ID device list
If something feels off, look at the devices signed into your account. Go to Settings, tap your name and scroll to see all devices linked to your Apple ID. Remove anything you don’t recognize. This step can stop attackers fast if they’ve managed to get in.
4) Never share verification codes
No real support agent will ever ask for your two-factor authentication codes. Treat any request for these codes as a major warning.
5) Check every link carefully
Look closely at URLs. Fake sites often add extra words or change formatting to appear real. Apple will never send you to a site like appeal apple dot com.
SCAMMERS ARE ABUSING ICLOUD CALENDAR TO SEND PHISHING EMAILS
Criminals are using Apple’s own support system to generate real case emails that build false confidence with victims. (Photo by Fairfax Media via Getty Images via Getty Images)
6) Use strong antivirus software
Strong antivirus software can spot dangerous links, unsafe sites, and fake support messages before you tap them. Anti-phishing tools are especially important with scams like this one since the attackers used a fake site and real ticket emails to trick victims.
The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.
Get my picks for the best 2025 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com
7) Use a data removal service
Data brokers collect your phone number, home address, email, and other details that scammers use to personalize attacks. A data removal service can wipe much of that information from broker sites, which makes you a harder target for social engineering attempts like the one described in this article.
While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.
Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com
Get a free scan to find out if your personal information is already out on the web: Cyberguy.com
8) Turn on strong multi-layer protection
Keep two-factor authentication (2FA) on for every major account. This creates a barrier that quickly stops attackers.
9) Slow down before reacting
Scammers want you to panic. Pause before you act. Trust your instinct when something feels rushed or strange. A short delay could save your entire account.
CLICK HERE TO DOWNLOAD THE FOX NEWS APP
Kurt’s key takeaways
This scam shows how convincing criminals can be when they exploit real systems. Even careful users can fall for messages that look official and calls that sound professional. The best defense is to stay alert and take a moment before responding to anything unexpected. When you slow down, double-check support tickets, and never share verification codes, you make yourself far harder to fool. Adding layers like antivirus protection and data removal services also gives you more control over what attackers can access. These simple habits can stop even the most polished scams before they get to your accounts.
What would you do if you got a support call that felt real but didn’t seem right? Let us know by writing to us at Cyberguy.com
Sign up for my FREE CyberGuy Report
Get my best tech tips, urgent security alerts, and exclusive deals delivered straight to your inbox. Plus, you’ll get instant access to my Ultimate Scam Survival Guide – free when you join my CYBERGUY.COM newsletter
Copyright 2025 CyberGuy.com. All rights reserved.
Technology
Valve is so behind on Steam Controller orders that some won’t ship until 2027
Valve has some good news and bad news about Steam Controllers. The good news: if you make a reservation for a Steam Controller, the company will now show you one of three estimates of when you’ll be able to actually order your gamepad: by September 2026, by December 2026, or sometime in 2027. The bad news: any reservations made today “indicate a 2027 date for shipping,” Valve says.
“We have no plans to stop making Steam Controller,” according to Valve. “But as we look at the current demand compared to how many we know we can make by the end of the year, we want to manage expectations as much as we can with regards to when folks can expect to receive their order.”
Valve’s very good new Steam Controller went on sale in early May, and the initial rush led some people to run into frustrating problems with trying to check out ahead of the controllers eventually going out of stock. A few days later, the company announced that it would be implementing a reservations queue for interested buyers so they could get on a waitlist. If you’re on the waitlist, when you get notified that a Steam Controller is ready for you to buy, you have 72 hours to actually make the order.
“When we launched Steam Controller last month, we quickly saw that initial demand exceeded our expectations,” Valve says. “Switching to a reservation queue has (hopefully) cut down on the headaches on the customer side, and for us it’s also been helpful as we plan ahead and try to get as many out as quickly as we are able.”
All three of Valve’s big hardware products were delayed from a planned early 2026 launch because of the component crisis, Valve still hasn’t announced when the Steam Machine PC or Steam Frame VR headset might go on sale. However, just yesterday, Valve officially launched its big SteamOS 3.8 update with support for the Steam Machine. It’s also been importing a lot of hardware into the US as of late.
Technology
McDonald’s AI drive-thru may take your next order
NEWYou can now listen to Fox News articles!
The next time you pull up to a McDonald’s drive-thru, the voice taking your order may not be human. McDonald’s is testing a new AI-powered system called ArchIQ at five U.S. locations. The company has not said where those restaurants are located. The voice assistant, nicknamed Archy, can take drive-thru orders and has shown it can handle both English and Spanish.
For anyone who has repeated “no pickles” into a speaker box more than once, this could sound helpful. However, if you remember McDonald’s last AI drive-thru experiment, you may also wonder whether your burger order could somehow turn into a bag full of surprise McNuggets.
Sign up for my FREE CyberGuy Report
- Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox.
- For simple, real-world ways to spot scams early and stay protected, visit CyberGuy.com – trusted by millions who watch CyberGuy on TV daily.
Plus, you’ll get instant access to my Ultimate Scam Survival Guide free when you join.
WOULD YOU EAT AT A RESTAURANT RUN BY AI?
McDonald’s is testing an AI drive-thru system called ArchIQ at five U.S. restaurants. (Kurt “CyberGuy” Knutsson)
What is McDonald’s AI drive-thru?
ArchIQ is McDonald’s new AI system for restaurants. It can take drive-thru orders and also help with operations behind the scenes.
In a post on X, McFranchisee, an anonymous McDonald’s franchisee account, said the system is currently in five test stores and has processed more than one million transactions. The account also said about 90% of orders were completed without a human stepping in. That number sounds promising. Still, McDonald’s has not confirmed a nationwide launch date. For now, this remains a limited test.
The system also appears to connect with a bigger McDonald’s plan called “McDonald’s > NEXT.” CEO Chris Kempczinski described the strategy as a way to bring in more customers and improve restaurant productivity. The plan also includes menu changes, restaurant redesigns, technology upgrades and more focus on hospitality.
Why McDonald’s is testing AI ordering
Drive-thrus can get chaotic fast. Someone changes an order after the total appears. A child calls out from the back seat. Road noise makes the speaker hard to hear. Then the driver remembers the extra sauce after everything has already gone through. That is the type of pressure McDonald’s wants AI to handle.
If ArchIQ works well, it could help restaurants move cars through the line faster. It may also reduce mistakes during busy hours. Workers could then focus more on preparing food, handling payments and helping customers who need a real person.
ArchIQ also appears to have a management role. In the same X post, McFranchisee described Archy as a tool that could alert managers to bottlenecks or other issues before they slow down operations.
STARBUCKS USES CHATGPT TO SUGGEST DRINKS BASED ON MOOD AS EXPERT WARNS OF HIDDEN DOWNSIDES
The AI assistant, nicknamed Archy, can take drive-thru orders and may also help managers spot restaurant slowdowns. (McFranchisee)
McDonald’s tried AI drive-thru ordering before
This new test follows McDonald’s earlier AI drive-thru experiment with IBM. That program involved more than 100 restaurants. McDonald’s ended the test in 2024 after customers complained about order accuracy. Some mistakes also went viral, creating an embarrassing moment for McDonald’s and raising questions about whether the technology was ready for the drive-thru. Customers reported wrong items, strange quantities and other order mix-ups. That history is why this new test will get extra attention.
This time, McDonald’s is working with Google technology. McFranchisee also claimed every McDonald’s in the U.S. is getting Google Edge Cloud hardware in anticipation of the rollout. McDonald’s seems to believe the newer system can perform better than the last one. The real test will come when regular customers use it during real drive-thru rushes.
How McDonald’s AI drive-thru could help customers
If McDonald’s gets this right, the most obvious benefit is speed. An AI ordering system does not get tired during a long shift. It may also help more customers order in the language they prefer. That could make a busy drive-thru feel less frustrating, especially during breakfast or late-night hours.
The system may also ask clearer follow-up questions and catch missing details before the order reaches the kitchen. That would be a win for customers who want to get in, get their food and get on with the day.
The biggest problem with AI drive-thru orders
The biggest concern is accuracy. AI can still misunderstand people. That gets frustrating fast when you are trying to grab lunch between errands or get your kids fed from the back seat. A wrong order wastes time. It also puts workers in the position of fixing a mistake the machine made.
There is also the customer service side. Some people like hearing a real person at the speaker. Others may find an AI voice cold or annoying, especially if the system gets confused.
Then there is the privacy question. If an AI system takes your order, customers may wonder what gets collected, how long it is kept and who can access it. McDonald’s has not publicly explained those specifics for this current ArchIQ test.
ALEXA+ LETS YOU ORDER FOOD LIKE A REAL CONVERSATION
A drive-thru menu board stands outside a McDonald’s restaurant in Hercules, Calif., on Oct. 23, 2024, amid an E. coli outbreak linked to onions in Quarter Pounder sandwiches that has sickened dozens and killed one person across the U.S. (David Paul Morris/Bloomberg via Getty Images)
How to avoid AI drive-thru mistakes
Before you leave the drive-thru, take a moment to check the order screen. Make sure the items match what you said. Listen when the system repeats your order. Keep your receipt until you confirm the food is right.
Also, avoid sharing extra personal details at the speaker box. Your order should only require your food choices and payment.
If the AI gets confused, ask for a crew member. You do not need to keep going back and forth with a machine over fries.
What this means for you
For now, you probably will not notice a change at your local McDonald’s. The ArchIQ test appears limited to five U.S. restaurants, and the company has not said when it could expand.
Still, this gives customers a preview of where fast food may be heading. AI could soon play a bigger role in how restaurants take orders and manage the kitchen. That may speed up the line, though it could also make the experience feel less personal.
Watch the CyberGuy Live replay: Lock Down Your Phone in 30 Minutes
Your phone holds your email, passwords, photos, banking apps and personal data. In this free CyberGuy Live replay, Kurt the CyberGuy walks you step by step through simple phone security fixes you can do at your own pace. You’ll learn how to improve your privacy settings, spot the latest phone scams, use trusted security tools and walk away with a simple checklist to stay protected. Watch the replay and get our checklist here: CyberGuyLive.com
Kurt’s key takeaways
McDonald’s clearly wants AI to play a bigger role in its restaurants. From a business point of view, the idea makes sense. Shorter drive-thru lines could help franchisees and customers. Better restaurant data could also help managers fix problems faster. But I still want the human backup. Food orders can be messy because people are messy. We change our minds. We talk over each other. We forget the extra ketchup until the last second. AI may handle much of that one day. For now, I would treat it like any busy drive-thru interaction. Speak clearly. Check the order. Do not pull away until you know your food is right.
Would you trust an AI voice to take your McDonald’s order, or do you still want a real person on the other end of the speaker? Let us know by writing to us at Cyberguy.com
CLICK HERE TO DOWNLOAD THE FOX NEWS APP
Sign up for my FREE CyberGuy Report
- Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox.
- For simple, real-world ways to spot scams early and stay protected, visit CyberGuy.com – trusted by millions who watch CyberGuy on TV daily.
- Plus, you’ll get instant access to my Ultimate Scam Survival Guide free when you join.
Copyright 2026 CyberGuy.com. All rights reserved.
Technology
Midjourney goes from generating cat images to full-body ultrasound scans
Midjourney CEO David Holz just showed off the company’s first hardware product and plans to build a San Francisco spa, which he admitted is a bit different from the “cat pictures” produced by its AI image generator. Dubbed The Midjourney Scanner, it’s an ultrasound-based full-body scanner that uses a ring of sensors to capture vertical slices of the inside of your body, looking at the composition of your muscle, fat, bone, and organs to start. Holz said ideally, you could do this once a year or every single day, as it “aims for image quality comparable to MRI in many ways.”
He mentioned that one way he’d like to use it would be to see how his body changes in response to diet and workout changes, saying, “I’m not the most measured man on Earth yet, you know, but maybe I want to have that daily [measurable information].” A set of job listings advertises the company’s goal as trying to “build and launch the world’s first full-body ultrasound CT scanner, ultimately bringing safe, fast, and high fidelity preventative scanning to billions via a magical spa experience.”
The Midjourney Scanner was developed in a partnership with ultrasound tech company Butterfly Network, which said it uses “40 Butterfly Ultrasound-on-Chip imaging modules per system.”
The scanning process starts with stepping onto a platform that drops down into the water on rails through a ring of thousands of transducers that create ultrasonic waves. It then records the ripples passing through your body to analyze them and create detailed 3D images. The scan takes about 60 seconds. Holz said about a dozen people have been scanned so far.
It starts by stepping into a shallow pool of golden light. You then begin to descend into the water. Your body passes through a ring of underwater sensors, each acting like a dolphin, using its echolocation. The sensors send ultrasonic sound waves through your body from every angle. With enough waves, and enough angles, we form an image of what’s happening inside your body.
It combines those sensors with two petaflops of processing power. But after watching the livestreamed reveal, I’m still unclear on what Midjourney’s AI image generation tech exactly has to do with the Midjourney Medical effort, beyond an alternative business for otherwise-unused AI compute.
Holz hopes to put 10 of the scanners into a Midjourney Spa location in San Francisco’s Union Square that will open before the end of 2027 and offered to scan the hands of attendees at its launch event. The Midjourney Spa will have a gym, saunas, and cold plunges to go along with the hot tub–equipped scanning rooms where visitors will get into the water to be scanned.
He did mention that various medical applications would require FDA clearances, but for now, Midjourney Medical says it’s working on “body composition maps” that don’t require the same level of clearance as diagnostic imaging. It also says the “library of scans” users create can be shared with doctors, AI health tools, or others, and that, “We take data privacy seriously — more details on our data policies will come as we get closer to launch.”
Holz suggested that eventually these scans could become better than an MRI, without radiation, powerful magnets, or other complicating factors, to get a look at what’s going on inside people’s bodies “real fast.” In response to a question, he imagined a future where the FDA had a class of devices to look at “weird” things and allowed people to “just try to get as much data as we can.”
-
New York50 minutes agoVideo: Knicks Fans Celebrate With Ticker-Tape Parade
-
Los Angeles, Ca57 minutes agoArmed, dangerous CHP pursuit suspect tied to double homicide in Pomona
-
Detroit, MI1 hour agoFirst responders honored after rescuing 12 people from capsized sailboats near Belle Isle
-
San Francisco, CA1 hour agoOakland man faces hate crime charges for Castro District attack
-
Dallas, TX2 hours agoAt least 4 injured after vehicle drives into Dallas crowd, driver arrested
-
Miami, FL2 hours agoMiami Central students prepare for life changing trip to Zimbabwe amid funding challenges
-
Boston, MA2 hours agoGiannis to Boston is a possibility. Should the Knicks be worried?
-
Denver, CO2 hours agoDenver Public Schools’ decline in enrollment continues to reshape district