Connect with us

Hawaii

Is This What Passes for a Hawaii Flight Now?

Published

on

Is This What Passes for a Hawaii Flight Now?


Has something shifted on flights to Hawaii—and not in a good way? We just flew five and a half hours across the Pacific, and we got one poured beverage, no refills, and no meal purchase option.

We were in economy—if you think that was bad, wait to hear what happened in first class.

There are no trays, promised improved snacks, or new drink options—just the bare minimum on a route United once treated like something special—a route BOH editors have been flying for over 30 years.

One beverage, poured only, and a 3/4 ounce snack.

Service began early and ended fast. Economy passengers received a single poured beverage in a plastic cup. Flight attendants made clear there would be no second beverage service and no full cans offered. If you wanted more, water would be available—and it was offered once. It didn’t even feel like a Hawaii flight. It felt like an afterthought.

Advertisement

Pretzels, quinoa crisp, or stroopwafel followed. With little for the flight attendants to do, they became obsessed with the State of Hawaii Agriculture forms. They tried to collect ours early in the flight, and when it wasn’t ready, we were told we might be arrested if it wasn’t completed before landing. This was a first.

We’ve come to expect minimal service in economy, which is fine. However, this United Airlines flight from San Francisco to Kauai was different. After all, it was marketed and priced as a premium leisure route. Five plus hours in the air with one tiny drink and a small snack only questionably meets reasonable standards.

This might be why the pilot came out to extensively greet everyone before departure, trying to put everyone in a good mood before the flight, and the issues not of their making were revealed.

First class, minus the class.

Up front, things weren’t much better. Maybe they were worse. We were seated in the first row behind first class, where it was very clear: no meals were offered, and no alcohol was served. Instead, passengers received an apologetic explanation, one poured beverage, and a mileage credit as compensation.

It was a striking downgrade for a premium cabin on a long-haul Hawaii flight. There was no sense that this was a one-time issue; It felt routine. And if this is what first class looks like during peak summer travel, it raises the question: What exactly are travelers paying for?

Advertisement

The real issue: a meltdown at SFO.

The flight attendants didn’t sugarcoat it—and neither will we. United’s catering operation out of San Francisco is still a mess. Things haven’t stabilized after switching from Gate Gourmet to LSG Sky Chefs, which leaves flights in disarray. Many flights are going with minimal or missing onboard service, with service items sometimes stuffed into trash bags and boarded, and nobody at United seems surprised anymore.

Before departure, United sent a text admitting the problem: “Due to a catering transition, some of our outbound flights from San Francisco may not have our typical onboard selection.” Translation: Don’t expect much at all. According to the crew, the situation won’t improve until sometime after July.

What triggered this? United replaced longtime SFO caterer, Gate Gourmet, with LSG Sky Chefs. That shift came with a fallout: hundreds of Gate Gourmet employees were reportedly laid off, and LSG rehired many of the same people under different terms. It’s unclear what that means for quality, continuity, or morale, but passengers pay the price for how United handled the transition.

What triggered problems at United?

How could a company the size of United allow this to unfold, at its largest hub west of Denver and on key longer-haul domestic routes to Hawaii, among others? It’s a mystery even the crew couldn’t explain. We were told that some crew members have refused to work routes from San Francisco until this is resolved, and given the circumstances, we can see why.

It is abundantly clear that the transition was poorly timed and badly communicated, and paying passengers have been feeling it for a long time.

Advertisement

Travelers across routes have reported dry flights with no food, downgraded premium meals, and mystery substitutions. On this Hawaii flight, there was technically food. But that’s about as generous as we can be.

Navigating SFO was its own ordeal.

San Francisco International is also in the middle of a major construction project. Rob received a text from United warning: “San Francisco Airport (SFO) is currently undergoing renovations, which may require additional time to reach your gate.”

It meant the usual main entrance was closed, forcing a circuitous detour up and down and through the garage parking lot after getting off the AirTrain. Signage was limited, help was hard to find, and the layout felt more improvised than planned. Staff did their best, but the entire setup frustrated many travelers before the flight began.

This isn’t about any perks. It’s about the basics.

Most travelers flying to Hawaii from the mainland know they’re no longer getting free checked bags or a hot meal. But what’s happening now on United SFO routes is different. When five-plus-hour flights can’t offer passengers two beverages, that’s not even economy service. That’s a failure of planning.

Some others on social media said that United had warned them there would be no catering and that they should bring their food before boarding. Some reported a $15 credit from United, which at SFO wouldn’t go far for any meal.

Advertisement

It’s not the crew’s fault. They were efficient and apologetic. But they’re working within severe operational limits given to them. One good thing is that United flight attendants recently secured a tentative contract that includes raises of up to 45% over five years. It doesn’t fix the catering mess, but at least their patience in the cabin might finally pay off.

We’ll be watching this all summer.

Bring your food if you’re flying from San Francisco to Hawaii this season. That includes water. Don’t count on anything onboard. And don’t assume your United Hawaii flight will feel like anything special.

The only thing that stood out on this flight was high-quality Wi-Fi across the Pacific for $8, which we shared between the two of us with a Mobile Hotspot. The Viasat Wi-Fi on the route previously didn’t work most of the time. This article was written at 30k feet.

Have you flown on any routes from United San Francisco to Hawaii recently? Was your experience the same, or better? Let us know what you saw, and we’ll keep tracking what’s going on aboard Hawaii flights from the mainland.

Get Breaking Hawaii Travel News

Advertisement





Source link

Hawaii

Memorial unveiled for WWII soldiers from torpedoed ship – Hawaii Tribune-Herald

Published

on

Memorial unveiled for WWII soldiers from torpedoed ship – Hawaii Tribune-Herald






Source link

Continue Reading

Hawaii

Maine jet crash kills Hawaii chef on Houston law firm flight

Published

on

Maine jet crash kills Hawaii chef on Houston law firm flight


A Hawaii-based chef was among those killed in a crash involving a private jet chartered by a Houston-based personal injury law firm in Bangor, Maine.

Nick Mastrascusa was aboard the Bombardier Challenger 600 that flipped over and burst into flames Sunday evening while attempting to take off from Bangor International Airport amid a major winter storm, according to a GoFundMe established by his family. The jet, registered to law firm Arnold & Itkin LLP, had stopped in Bangor to refuel after departing Houston and was bound for Paris, France.

Mastrascusa is one of four victims who have been publicly identified. Previously identified were Tara Arnold, a 46-year-old Houston attorney and wife of Arnold & Itkin co-founder Kurt Arnold; Jacob Hosmer, 47, a Houston-area pilot; and Shawna Collins, a Texas-based event planner. Four passengers and two crew members were reportedly on board.

“Nick touched the lives of so many in our community through his kindness, dedication, generosity and friendship,” the GoFundMe reads. “As we grieve this unimaginable loss, our hearts are with the Mastrascusa family and all who knew and loved Nick.”

Advertisement

Investigators say the jet crashed under unknown circumstances shortly after takeoff Sunday night amid snowy, icy conditions from an approaching winter storm, coming to rest upside down and catching fire. The National Transportation Safety Board is examining whether ice buildup contributed; the law firm said none of its partners were aboard and has not identified all passengers.

Mastrascusa was an award-winning chef and sommelier who worked at luxury hotels, resorts and private clubs, according to his professional biography. Most recently, he served as executive chef and director of food and beverage at Discovery Land’s Kūki‘o Golf and Beach Club in Hawaii, overseeing three restaurants and a wine program.

Previously, Mastrascusa trained at Johnson & Wales University and the Culinary Institute of America, launching his career at the Biltmore Hotel in Coral Gables, Fla., before rising to executive banquet chef at The Ritz-Carlton, Palm Beach.

Mastrascusa is survived by his wife, Natalia, and three children — Analani, Mateo and Noah. As of Tuesday, the fundraiser had raised more than $125,000 to help support the family’s immediate and long-term needs.



Source link

Advertisement
Continue Reading

Hawaii

A 136kg body part was just found floating in the ocean in Hawai’i | Discover Wildlife

Published

on

A 136kg body part was just found floating in the ocean in Hawai’i | Discover Wildlife


Whale experts in Hawai‘i were astounded when they came across a whale placenta floating in the ocean and were able to pull it out of the water to study. 

The team from Pacific Whale Foundation were out on their boat when they saw something strange at the surface. At first, they thought it was debris but when they inched closer, they realised that they had stumbled up on something remarkable. 

The mysterious mass floating in the water was a whale placenta. Coming across a specimen like this is incredibly rare. “This tissue typically sinks quickly after being released from the mother,” says Jens Currie, Pacific Whale Foundation’s chief scientist. 

Although the birth must have been very recent, there was no sign of mother or calf nearby. “It is thought that mothers and calves move away rapidly after birth, likely to avoid any predators that may be attracted by the afterbirth,” says Currie. 

Advertisement
Finding a whale placenta is an incredibly rare event. Credit: Pacific Whale Foundation – NMFS MMPA/ESA Research Permit #21321

The crew quickly collected the placenta, which included a “large portion of the umbilical cord” and brought it onboard their boat (under permits #27099 and MMHSRP #24359) to take it back to the lab for scientists to study.

“The placenta weighed approximately 300 pounds [136 kg], making it one of the very few occasions in which a fully intact whale placenta has been measured and weighed,” he says.

The opportunity to study a specimen like this doesn’t come around often so the researchers are excited for the rare opportunity to process the sample and collect important data. “Whale placentas represent an extraordinary biological archive, offering rare insight into maternal health and the conditions experienced by a developing calf,” says Currie. 

“This rare opportunity allows scientists to explore whale placental tissue in unprecedented detail, improving our understanding of reproduction and foetal development, and offering insight into environmental stressors that may affect whale populations later in life,” he adds.

Advertisement
Whale mother and calf.
Whale mother and calf. Credit: Pacific Whale Foundation – NMFS MMPA/ESA Research Permit #21321

The team is working alongside scientists from University of Hawaii’s Health and Strandings Lab and Griffith University to study the placenta. The experts were careful to take only what they needed.

“Approximately one percent of the tissue was carefully subsampled,” says Currie. “The majority of the placenta has been retained intact and will ultimately be returned to the ocean, following both cultural and scientific protocols.”

Their analysis includes taking measurements, photos and samples to see if the tissue contains contaminants, such as microplastics, mercury and ‘forever chemicals’ (PFAS). 

“Placental tissue offers a unique opportunity to better understand how these substances are distributed within the body and the extent to which developing calves may be exposed to contaminants before birth,” says Currie. 

This finding isn’t just important for scientists. Taking a sample like this is a “sacred moment” in Hawaiian culture, so the team is careful to disturb the remains as little as possible. “We have a cultural advisor on staff and also work with a broader group of Indigenous cultural practitioners, Kiaʻi Kanaloa, who provide guidance and oversight,” explains Currie. “Any work involving bio-cultural materials is approached with care, restraint and respect.” 

In line with Hawaiian culture, the whale’s i’o (flesh) will be respectfully returned to the sea at the spot it was found, says Currie: “Kiaʻi Kanaloa has provided the cultural protocol for returning the placenta to the sea, including the development of a ceremony for us to carry out that includes [the ceremonial prayers] Pule Mihi [and] Pule ʻAwa, and [the traditional practice of offering gratitude called] hoʻokupu.” 

Advertisement

Top image: Hawai’i. Credit: Getty

More wildlife stories from around the world



Source link

Continue Reading
Advertisement

Trending