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Cellphone nightmare leads to ported numbers, identity theft and fight for recovery

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Cellphone nightmare leads to ported numbers, identity theft and fight for recovery

Imagine this scenario: You’re going about your day, and suddenly you can’t make calls or send texts. Little did you know, but you’ve become the latest victim of a ported phone number scam, a devious tactic in which hackers hijack your phone number to take over your identity.

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A woman talking on her cellphone (Kurt “CyberGuy” Knutsson)

What is the ported phone number scam?

A CyberGuy Report subscriber contacted us to share that they’ve been a victim of a ported phone number scam. Also known as a SIM swapping or port-out scam, this is when a hacker steals a victim’s phone number to gain control over it. Once they have control, they use that number to commit identity theft by gaining access to their other accounts.

A man typing on his cellphone (Kurt “CyberGuy” Knutsson)

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MORE: TV HOST ANDY COHEN SWINDLED IN COSTLY BANK SCAM: HOW TO AVOID BECOMING A VICTIM YOURSELF

How hackers hijack your identity via ported phone number scam

Though there are several ways they may go about porting a victim’s phone number, one of the most common ways is to use your stolen personal information in order to call your mobile provider, pass their security checks, and once they are through, they request that the number be ported to a new carrier or transferred to a new SIM card that they have sent to them.

Once the scammer successfully ports the phone number, they receive all the calls and messages intended for the victim. This access allows them to bypass security measures like two-factor authentication (2FA) that sends a code via text message to the phone number associated with an account.

With this power, the scammer can use this method to reset passwords and gain unauthorized access to your personal accounts, whether it be a social media account, online bank account or another account. Once they continue to gain access to your other various accounts, there’s no telling what else they can do.

Image of bank cards (Kurt “CyberGuy” Knutsson)

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MORE: WHAT TO DO WHEN YOUR OWN NUMBER APPEARS TO RING YOUR HOME PHONE

How to protect yourself from ported number scams in the future

If you manage to pull yourself out of identity theft once, chances are you’ll do whatever it takes to ensure you don’t end up in that position again. All this being said, it’s important not to blame yourself. Scammers are very sophisticated, and they are always looking for ways to stay one step ahead of their victims. So, do what you can to stay one step ahead of them:

1) Secure your phone number: If you can take any extra measures to keep your phone number safe, don’t think twice. For instance, add a secondary security code or PIN on your Android or iPhone.

2) Enable two-factor authentication (2FA): This adds an extra layer of security to all of your accounts.

3) Secure your email account: Just as you would for your phone, add extra verification methods when possible and notifications if someone logs into your account from another device.

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4) Secure your other accounts: Take the same measures for your other accounts, like your bank or social media accounts. For instance, ask to receive notifications every time there is activity on the account, so you can monitor it and quickly determine if that activity was made by you or someone else.

5) Limit who you give your number to: Be cautious about who you share your phone number with.

6) Consider using a secondary or burner number for online use: This can help protect your primary phone number.

7) Change your password: Use a strong password that’s more than 12 characters (if applicable) and a mix of numbers and upper and lowercase letters. Consider using a password manager to generate and store complex passwords.

8) Be cautious with emails: Don’t open attachments or click links in emails unless you are positive that they are safe. The best way to protect yourself from clicking malicious links that install malware that may get access to your private information is to have antivirus protection installed on all your devices. This can also alert you of any phishing emails or ransomware scams. Get my picks for the best 2024 antivirus protection winners for your Windows, Mac, Android & iOS devices.

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How do you know if your identity has been stolen?

You might become aware of a ported phone number scam when your mobile service is unexpectedly interrupted because your number has been ported to a different carrier’s SIM card. Such incidents could escalate into full-blown identity theft.

A scammer might exploit one-time passwords (OTPs) – unique codes sent to your phone for security verification – to unlawfully access all the data on your device, including credit card details. This breach could result in you being barred from your own accounts.

When a scammer successfully ports your phone number to a different carrier’s SIM card, they can receive these OTPs intended for you. This allows them to bypass security measures and gain unauthorized access to your accounts, such as email, banking and social media, potentially leading to identity theft.

Regaining control of your phone number and securing any accounts that were compromised is often a difficult and lengthy process. This underscores the need for you to be proactive, protect your personal information and stay alert for any unusual activities on your accounts.

Woman holding bank card (Kurt “CyberGuy” Knutsson)

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MORE: WHY YOU NEED AN IDENTITY PROTECTION PIN THIS TAX SEASON

What to do if a scammer takes your identity

If you discover that your identity has been stolen – whether through this phone port scam or another type of identity theft – there are a few steps you should take.

Report the theft to your local police department: Some businesses may require a police report to remove fraudulent debts from your account.

Visit IdentityTheft.gov: This website helps you recover from identity theft. You can answer questions about what happened to you, get your Identity Theft Report and create a recovery plan just for you.

Contact your credit card companies: Inform them about the situation and follow their procedures for securing your accounts. You may need to close your current accounts and open new ones.

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Check your credit reports: Look for any accounts or charges you did not make and report them.

Place a fraud alert on your credit reports: This makes it hard for someone else to open new accounts in your name.

Use an identity theft protection service: Identity Theft companies can monitor personal information like your Social Security Number, phone number and email address and alert you if it is being sold on the dark web or being used to open an account. They can also assist you in freezing your bank and credit card accounts to prevent further unauthorized use by criminals. One of the best parts of using some services is that they might include identity theft insurance of up to $1 million to cover losses and legal fees and a white-glove fraud resolution team where a U.S.-based case manager helps you recover any losses. See my tips and best picks on how to protect yourself from identity theft.

Smartphone with sim card (Kurt “CyberGuy” Knutsson)

MORE: HOW TO STOP PHONE NUMBER SPOOFING AND PROTECT YOURSELF FROM SCAMMERS

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Kurt’s key takeaways

Unfortunately, once a scammer steals your identity, it can be very arduous to get it back. That being said, there are steps you can take to reclaim your identity while ensuring that your number doesn’t get ported again in the future.

What measures do you think mobile carriers should implement to prevent ported phone number scams? Let us know by writing us at Cyberguy.com/Contact.

For more of my tech tips & security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter.

Ask Kurt a question or let us know what stories you’d like us to cover.

Answers to the most asked CyberGuy questions:

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Copyright 2024 CyberGuy.com. All rights reserved.

Technology

Defense secretary Pete Hegseth designates Anthropic a supply chain risk

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Defense secretary Pete Hegseth designates Anthropic a supply chain risk

This week, Anthropic delivered a master class in arrogance and betrayal as well as a textbook case of how not to do business with the United States Government or the Pentagon.

Our position has never wavered and will never waver: the Department of War must have full, unrestricted access to Anthropic’s models for every LAWFUL purpose in defense of the Republic.

Instead, @AnthropicAI and its CEO @DarioAmodei, have chosen duplicity. Cloaked in the sanctimonious rhetoric of “effective altruism,” they have attempted to strong-arm the United States military into submission – a cowardly act of corporate virtue-signaling that places Silicon Valley ideology above American lives.

The Terms of Service of Anthropic’s defective altruism will never outweigh the safety, the readiness, or the lives of American troops on the battlefield.

Their true objective is unmistakable: to seize veto power over the operational decisions of the United States military. That is unacceptable.

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As President Trump stated on Truth Social, the Commander-in-Chief and the American people alone will determine the destiny of our armed forces, not unelected tech executives.

Anthropic’s stance is fundamentally incompatible with American principles. Their relationship with the United States Armed Forces and the Federal Government has therefore been permanently altered.

In conjunction with the President’s directive for the Federal Government to cease all use of Anthropic’s technology, I am directing the Department of War to designate Anthropic a Supply-Chain Risk to National Security. Effective immediately, no contractor, supplier, or partner that does business with the United States military may conduct any commercial activity with Anthropic. Anthropic will continue to provide the Department of War its services for a period of no more than six months to allow for a seamless transition to a better and more patriotic service.

America’s warfighters will never be held hostage by the ideological whims of Big Tech. This decision is final.

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What Trump’s ‘ratepayer protection pledge’ means for you

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What Trump’s ‘ratepayer protection pledge’ means for you

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When you open a chatbot, stream a show or back up photos to the cloud, you are tapping into a vast network of data centers. These facilities power artificial intelligence, search engines and online services we use every day. Now there is a growing debate over who should pay for the electricity those data centers consume.

During President Trump’s State of the Union address this week, he introduced a new initiative called the “ratepayer protection pledge” to shift AI-driven electricity costs away from consumers. The core idea is simple. 

Tech companies that run energy-intensive AI data centers should cover the cost of the extra electricity they require rather than passing those costs on to everyday customers through higher utility rates.

It sounds simple. The hard part is what happens next.

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At the State of the Union address Feb. 24, 2026, President Trump unveiled the “ratepayer protection pledge” aimed at shielding consumers from rising electricity costs tied to AI data centers. (Nathan Posner/Anadolu via Getty Images)

Why AI is driving a surge in electricity demand

AI systems require enormous computing power. That computing power requires enormous electricity. Today’s data centers can consume as much power as a small city. As AI tools expand across business, healthcare, finance and consumer apps, energy demand has risen sharply in certain regions.

Utilities have warned that the current grid in many parts of the country was not built for this level of concentrated demand. Upgrading substations, transmission lines and generation capacity costs money. Traditionally, those costs can influence rates paid by homes and small businesses. That is where the pledge comes in.

What the ratepayer protection pledge is designed to do

Under the ratepayer protection pledge, large technology companies would:

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  • Cover the full cost of additional electricity tied to their data centers
  • Build their own on-site power generation to reduce strain on the public grid

Supporters say this approach separates residential energy costs from large-scale AI expansion. In other words, your household bill should not rise simply because a new AI data center opens nearby. So far, Anthropic is the clearest public backer. CyberGuy reached out to Anthropic for a comment on its role in the pledge. A company spokesperson referred us to a tweet from Anthropic Head of External Affairs Sarah Heck.

“American families shouldn’t pick up the tab for AI,” Heck wrote in a post on X. “In support of the White House ratepayer protection pledge, Anthropic has committed to covering 100% of electricity price increases that consumers face from our data centers.”

That makes Anthropic one of the first major AI companies to publicly state it will absorb consumer electricity price increases tied to its data center operations. Other major firms may be close behind. The White House reportedly plans to host Microsoft, Meta and Anthropic in early March to discuss formalizing a broader deal, though attendance and final terms have not been confirmed publicly.

Microsoft also expressed support for the initiative. 

“The ratepayer protection pledge is an important step,” Brad Smith, Microsoft vice chair and president, said in a statement to CyberGuy. “We appreciate the administration’s work to ensure that data centers don’t contribute to higher electricity prices for consumers.”  

Industry groups also point to companies such as Google and utilities including Duke Energy and Georgia Power as making consumer-focused commitments tied to data center growth. However, enforcement mechanisms and long-term regulatory details remain unclear.

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The White House plans talks with Microsoft, Meta and Anthropic about shifting AI energy costs away from consumers. (Eli Hiller/For The Washington Post via Getty Images)

How this could change the economics of AI

AI infrastructure is already one of the most expensive technology buildouts in history. Companies are investing billions in chips, servers and real estate. If firms must also finance dedicated power plants or pay premium rates for grid upgrades, the cost of running AI systems increases further. That could lead to:

  • Slower expansion in some markets
  • Greater investment in renewable energy and storage
  • More partnerships between tech firms and utilities

Energy strategy may become just as important as computing strategy. For consumers, this shift signals that electricity is now a central part of the AI conversation. AI is no longer only about software. It is also about infrastructure.

The bigger consumer tech picture

AI is becoming embedded in smartphones, search engines, office software and home devices. As adoption grows, so does the hidden infrastructure supporting it. Energy is now part of the conversation around everyday technology. Every AI-generated image, voice command or cloud backup depends on a power-hungry network of servers.

By asking companies to account more directly for their electricity use, policymakers are acknowledging a new reality. The digital world runs on very physical resources. For you, that shift could mean more transparency. It also raises new questions about sustainability, local impact and long-term costs.

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As AI expansion strains the grid, a new proposal would require tech firms to fund their own power needs. (Sameer Al-Doumy/AFP via Getty Images)

What this means for you

If you are a homeowner or renter, the practical question is simple. Will this protect my electric bill? In theory, separating data center energy costs from residential rates could reduce the risk of price spikes tied to AI growth. If companies fund their own generation or grid upgrades, utilities may have less reason to spread those costs among all customers.

That said, utility pricing is complex. It depends on state regulators, long-term planning and local energy markets.

Here is what you can watch for in your area:

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  • New data center construction announcements
  • Utility filings that mention large commercial load growth
  • Public service commission decisions on rate adjustments

Even if you rarely use AI tools, your community could feel the effects of a nearby data center. The pledge is intended to keep those large-scale power demands from showing up in your monthly bill.

Take my quiz: How safe is your online security?

Think your devices and data are truly protected? Take this quick quiz to see where your digital habits stand. From passwords to Wi-Fi settings, you’ll get a personalized breakdown of what you’re doing right and what needs improvement. Take my Quiz here: Cyberguy.com.

Kurt’s key takeaways

The ratepayer protection pledge highlights an important turning point. AI is no longer only about innovation and speed. It is also about energy and accountability. If tech companies truly absorb the cost of their expanding power needs, households may avoid some of the financial strain tied to rapid AI growth. If not, utility bills could become an unexpected front line in the AI era.

As AI tools become part of daily life, how much extra power are you willing to support to keep them running? Let us know by writing to us at Cyberguy.com.

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Copyright 2026 CyberGuy.com. All rights reserved.

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Here’s your first look at Kratos in Amazon’s God of War show

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Here’s your first look at Kratos in Amazon’s God of War show

Amazon has slowly been teasing out casting details for its live-action adaptation of God of War, and now we have our first look at the show. It’s a single image but a notable one showing protagonist Kratos and his son Atreus. The characters are played by Ryan Hurst and Callum Vinson, respectively, and they look relatively close to their video game counterparts.

There aren’t a lot of other details about the show just yet, but this is Amazon’s official description:

The God of War series storyline follows father and son Kratos and Atreus as they embark on a journey to spread the ashes of their wife and mother, Faye. Through their adventures, Kratos tries to teach his son to be a better god, while Atreus tries to teach his father how to be a better human.

That sounds a lot like the recent soft reboot of the franchise, which started with 2018’s God of War and continued through Ragnarök in 2022. For the Amazon series, Ronald D. Moore, best-known for his work on For All Mankind and Battlestar Galactica, will serve as showrunner. The rest of the cast includes: Mandy Patinkin (Odin), Ed Skrein (Baldur), Max Parker (Heimdall), Ólafur Darri Ólafsson (Thor), Teresa Palmer (Sif), Alastair Duncan (Mimir), Jeff Gulka (Sindri), and Danny Woodburn (Brok).

While production is underway on the God of War series, there’s no word on when it might start streaming.

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