Connect with us

Nebraska

Customers frustrated with ‘unrewarding’ rewards program at Nebraska Crossing

Published

on

Customers frustrated with ‘unrewarding’ rewards program at Nebraska Crossing


OMAHA, Neb. (WOWT) – One way for retailers to attract repeat customers is by offering a rewards program, but there’s one that hasn’t been a very rewarding experience.

Frequent shoppers at Nebraska Crossing Outlets, Terry Schutz and Bob Fielder say the mall’s “FastCash Redemptions” have slowed to a standstill.

“For several months, we’ve accumulated the earnings from purchases out there,” Bob said. “I’ve got $835 worth of credit and I can’t use it.”

Though their membership says “active,” when Bob and Terry pull up the FastCash app, it says “redemption currently unavailable.”

Advertisement

A message to both says FastCash Redemptions is under construction.

“Under development to the point that we can still use it and spend money there and earn the credits, but we can’t spend those credits,” Terry said. “I feel cheated more than anything.”

With almost $1,500 worth of credits combined, both say they missed out on savings during the holiday shopping season.

While the platform is under development, mall management tells 6 News that shoppers will still be able to collect points on their app, just just can’t say when they’ll be able to use them in stores.

A message from Nebraska Crossing to app users tells them to “stay tuned” for a push notification once FastCash is finished being worked on and that they look forward to delivering good news soon.

Advertisement

“Don’t make an offer if you’re not going to do it,” Terry said. “It’s been months. How long does it take to redo it and get with another company to monitor it?”

Without explanation, the bottom of the notice says it expires Feb. 29, but Bob and Terry say their patience ran out weeks ago.

“I’m going to go out there and spend money anyway,” Bob said. “This was a good offer, I took advantage of it and then the offer took advantage of us. It’s totally unfair.”

By attaching their credit cards, Bob and Terry bought into the FastCash App but say they won’t be satisfied with the rewards program until they see it’s redeeming qualities.

Despite notices mentioning expiration dates, a manager with Nebraska Crossing says that credits for purchases at mall stores don’t expire.

Advertisement

Upon request for comment from 6 News, Nebraska Crossing sent the following statement.

Advertisement



Source link

Continue Reading
1 Comment

1 Comment

  1. Cheri

    January 11, 2024 at 7:13 pm

    I started calling about the money in October. I called back in November and was told they hoped to have it up and running by the end of the week. Which would have been Nov. 17th. They said if it wasn’t up and running by then they would have a work around so we could use our money for Black Friday. This didn’t happen so when I called in December I was threatened with “well, at least we still have the program. We could just do away with it” They said the hold up was the Apple side of things. It’s time the turn over our money.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Nebraska

Nebraska’s governor doesn’t carry a state-issued phone. Critics call it an abuse of state disclosure laws. – Flatwater Free Press

Published

on

Nebraska’s governor doesn’t carry a state-issued phone. Critics call it an abuse of state disclosure laws. – Flatwater Free Press


For more than two years, Nebraska Gov. Jim Pillen did not make or take a single call on his cellphone while on the clock as the state’s chief executive — at least none that there is any record of, according to his office’s top attorney.

After the Flatwater Free Press filed a public records request for call logs from Pillen’s cellphone dating back to September 2023, the governor’s general counsel said no such records exist.

“Governor Pillen does not have a state-issued mobile phone,” the lawyer, Michael J. Donley, said in an email earlier this month — more than four months after Flatwater filed the request.

Advertisement

The revelation marks Pillen’s latest step to shield his communications from public view. He broke with more than 30 years of gubernatorial practice by not releasing a public schedule in March 2023, just two months into his first term. And in August of that year, his office refused to release four of his emails in response to a public records request, citing “executive privilege” — a justification that does not exist in Nebraska’s public records laws.

“I don’t email, I don’t text,” the first-term Republican governor said in response to criticism from Democratic lawmakers over his refusal to release the emails. “Texting when it’s for anything other than logistics, I don’t do.”

His decision not to carry a state-owned cellphone makes him the first governor in at least 20 years not to do so — and, advocates say, amounts to an attempt to circumvent state law.