Customers frustrated with ‘unrewarding’ rewards program at Nebraska Crossing

Published

2 years ago

January 11, 2024

Customers frustrated with ‘unrewarding’ rewards program at Nebraska Crossing

OMAHA, Neb. (WOWT) – One way for retailers to attract repeat customers is by offering a rewards program, but there’s one that hasn’t been a very rewarding experience.

Frequent shoppers at Nebraska Crossing Outlets, Terry Schutz and Bob Fielder say the mall’s “FastCash Redemptions” have slowed to a standstill.

“For several months, we’ve accumulated the earnings from purchases out there,” Bob said. “I’ve got $835 worth of credit and I can’t use it.”

Though their membership says “active,” when Bob and Terry pull up the FastCash app, it says “redemption currently unavailable.”

A message to both says FastCash Redemptions is under construction.

“Under development to the point that we can still use it and spend money there and earn the credits, but we can’t spend those credits,” Terry said. “I feel cheated more than anything.”

With almost $1,500 worth of credits combined, both say they missed out on savings during the holiday shopping season.

While the platform is under development, mall management tells 6 News that shoppers will still be able to collect points on their app, just just can’t say when they’ll be able to use them in stores.

A message from Nebraska Crossing to app users tells them to “stay tuned” for a push notification once FastCash is finished being worked on and that they look forward to delivering good news soon.

“Don’t make an offer if you’re not going to do it,” Terry said. “It’s been months. How long does it take to redo it and get with another company to monitor it?”

Without explanation, the bottom of the notice says it expires Feb. 29, but Bob and Terry say their patience ran out weeks ago.

“I’m going to go out there and spend money anyway,” Bob said. “This was a good offer, I took advantage of it and then the offer took advantage of us. It’s totally unfair.”

By attaching their credit cards, Bob and Terry bought into the FastCash App but say they won’t be satisfied with the rewards program until they see it’s redeeming qualities.

Despite notices mentioning expiration dates, a manager with Nebraska Crossing says that credits for purchases at mall stores don’t expire.

Upon request for comment from 6 News, Nebraska Crossing sent the following statement.

Unfortunately, we have been having some issues with the platform related to our service providers. In order to provide the FastCash™ service, we rely on multiple fintech service providers of our own. One of which, who issued the virtual cards used to redeem rewards, stopped providing us with service. We have been working as quickly as possible to replace this vendor with one who can provide better service and minimize any future disruptions. As FastCash™ and the NEX App are unique, replacing one vendor with another is not a simple task and there have been delays in implementing the new vendor.
This delay only affects the ability to redeem earned FastCash™. Those participating in the service are still earning FastCash™ on eligible transactions.
We expect to have FastCash™ redemption available soon but cannot specify a particular date. Integration of the replacement vendor for card issuing is still underway, and the vendor must be ready to provide us their services before users can redeem earned FastCash™. When the new vendor has been implemented and service has been restored, we will let users know through the NEX App.
We regret any inconvenience this vendor service outage has caused our users.

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1 Comment

Cheri

January 11, 2024 at 7:13 pm

I started calling about the money in October. I called back in November and was told they hoped to have it up and running by the end of the week. Which would have been Nov. 17th. They said if it wasn’t up and running by then they would have a work around so we could use our money for Black Friday. This didn’t happen so when I called in December I was threatened with “well, at least we still have the program. We could just do away with it” They said the hold up was the Apple side of things. It’s time the turn over our money.

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Nebraska Lottery results: See winning numbers for Pick 3, Pick 5 on March 1, 2026

Published

7 hours ago

March 2, 2026

Press Room

The results are in for the Nebraska Lottery’s draw games on Sunday, March 1, 2026.

Here’s a look at winning numbers for each game on March 1.

Winning Pick 3 numbers from March 1 drawing

7-6-5

Check Pick 3 payouts and previous drawings here.

Winning Pick 5 numbers from March 1 drawing

04-20-28-30-39

Check Pick 5 payouts and previous drawings here.

Winning 2 By 2 numbers from March 1 drawing

Red Balls: 02-10, White Balls: 25-26

Check 2 By 2 payouts and previous drawings here.

Winning MyDay numbers from March 1 drawing

Month: 11, Day: 28, Year: 38

Check MyDay payouts and previous drawings here.

Winning Millionaire for Life numbers from March 1 drawing

10-11-12-35-56, Bonus: 04

Check Millionaire for Life payouts and previous drawings here.

Feeling lucky? Explore the latest lottery news & results

When are the Nebraska Lottery drawings held?

Powerball: 9:59 p.m. CT Monday, Wednesday and Saturday.
Mega Millions: 10 p.m. CT on Tuesday and Friday.
Pick 3, 5: By 10 p.m. CT daily.
Lucky For Life: 9:38 p.m. CT daily.
2 By 2: By 10 p.m. CT daily.
MyDaY: By 10 p.m. CT daily.
Lotto America: 9:15 p.m CT Monday, Wednesday and Saturday.
Millionaire for Life: 10:15 p.m. CT daily.

This results page was generated automatically using information from TinBu and a template written and reviewed by a USA Today editor. You can send feedback using this form.

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Huskers/OSU game three canceled

Published

19 hours ago

March 1, 2026

Press Room

Courtesy Nebraska Athletics

The third matchup this weekend between No. 9 Nebraska and No. 21 Oklahoma State was canceled Sunday due to expected bad weather in the Stillwater, Okla., area. The Cowgirls won the first matchup Thursday, 2-1 in 11 innings, while the Cornhuskers won Saturday, 4-3. The game will not be made up.

Nebraska now prepares for its home opener Thursday at Bowlin Stadium as the Huskers take on South Dakota State in a doubleheader. First pitch is scheduled for 4 p.m.

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Nebraska

Nebraska State Patrol investigates attempted murder/suicide in Kearney County

Published

1 day ago

March 1, 2026

Press Room

Nebraska State Patrol investigates attempted murder/suicide in Kearney County

MINDEN, Neb. (KSNB) – The Nebraska State Patrol, with assistance from the Kearney County Sheriff’s Office and Kearney County Attorney’s Office, is investigating an attempted murder/suicide in rural Kearney County.

The Kearney County Sheriff’s Office was called to the scene Saturday afternoon.

According to NSP, three children and a woman had gunshot wounds, with the woman found dead.

The three children were transported by ambulance to Good Samaritan Hospital in Kearney and treated for their injuries. Two of the children have since been transported to Children’s Hospital in Omaha.

NSP said all three children are expected to survive. The children are all under the age of 12.

This investigation is ongoing. Law enforcement said there is no ongoing threat to the public.

According to NSP, names are not being released at this time to protect the identities of the victims.

Click here to subscribe to our KSNB Local4 daily digest and breaking news alerts delivered straight to your email inbox.

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