The San Francisco Police Department is investigating an accident involving a Zoox autonomous vehicle that crashed into the driver’s side door of a parked car, TechCrunch has learned.

Officers responded to the crash, which occurred at around 2 p.m. local time on January 17 near the intersection of 15th and Mission Streets, according to the department. The Zoox robotaxi was traveling along 15th street when a street ambassador named Jamel Durden opened the driver’s-side door of his 1977 Cadillac Coupe DeVille, according to MissionLocal, which first reported the crash.

Durden’s hand was reportedly smashed during the crash, and the Zoox vehicle suffered damage to its glass doors. The San Francisco Police Department (SFPD) told TechCrunch the Zoox vehicle was carrying a passenger at the time, which has not been previously reported. That passenger was an employee of Zoox, according to the company, and was not injured, which the SFPD confirmed.

The police department declined to provide TechCrunch with an incident report “[d]ue to the fact it is still an open investigation.” Zoox filed its own police report about the incident, the company told TechCrunch, but said no additional details have been requested. In a statement on January 20, Zoox said it was “cooperating with local authorities to provide an accurate account of the incident.”

The California Department of Motor Vehicles, which regulates autonomous vehicles in the state, has also met with Zoox about the January 17 crash. The DMV told TechCrunch that Zoox filed a crash report “in compliance with California regulations.” That report is not yet publicly available.

Zoox is in the early stages of building out its robotaxi service in San Francisco. In November, the company started offering free rides to members of the public who are part of the “Zoox Explorer” early-rider program. The company is operating a similar program in Las Vegas, Nevada.

This rollout has come with challenges. The Amazon-owned company issued a recall in December to fix an issue where some of its vehicles were crossing center lanes and blocking crosswalks. (Zoox also issued two different software updates during recalls earlier in 2025 before it started offering public rides.)

The January crash in San Francisco happened when Durden “suddenly opened” the door of his car into the path of the robotaxi, according to Zoox. The company said the robotaxi “identified the opening door and tried to avoid it but contact was unavoidable.” (Durden’s employer could not be reached for comment.)

Zoox also said it offered medical attention to Durden, who allegedly declined. According to MissionLocal, Durden refused medical treatment until his car was towed.

“Safety and transparency are foundational to Zoox, and we are cooperating with local authorities to provide an accurate account of the incident,” the company said in a statement.