Nevada Gaming Control Board investigating ongoing William Hill sportsbook outage

LAS VEGAS (KTNV) — Some sports activities bettors in Southern Nevada continued to have points accessing their on-line William Hill Nevada accounts Tuesday.

As of early this afternoon, bettors who use the corporate’s cell app nonetheless had been unable to log in to their accounts, almost 48 hours after the system crashed throughout the Tremendous Bowl sport on Sunday.

As of early Tuesday, bets had been being accepted — and printed profitable tickets had been being cashed — at William Hill sportsbook places in Nevada.

SYSTEM SHUT DOWN: Bettors unable to assert their prize after Tremendous Bowl with William Hill sportsbook

The in-person ticket window performance, nonetheless, didn’t fulfill William Hill on-line buyer Damon Paster.

The Mesquite resident informed 13 Motion Information that he is pissed off that he nonetheless wasn’t capable of, as of noon Tuesday, get into his cell app account.

“I haven’t got a ton of cash within the account, however I positively have 4 figures,” Paster mentioned. “It is ridiculous. We’re on day two of this now. It is infuriating to me that they are nonetheless taking bets on the guide, however I can not get to my cash. What is going on on with my cash?”

In an announcement despatched early Tuesday, William Hill referred to as the outage a “system failure.” The corporate mentioned it had “pinpointed” the reason for the outage, however it didn’t provide a timeline of when the cell system may be working once more.

In Nevada, over $150 million was wager on this 12 months’s Tremendous Bowl, in response to state gaming regulators.

On Monday, a consultant from the Nevada Gaming Management Board mentioned the regulatory physique was investigating the outage.

A consultant of the board mentioned in an electronic mail Tuesday afternoon that there was no replace on the investigation. 

“This is not some offshore account,” Paster mentioned. “I am proper right here in Clark County and I am utilizing a neighborhood service. There should not be a problem like this.”