California Video Customer Service Act – California Globe

California has quite a few formal acts in statute. Authorities Code Title 5, Division 2, Half 1, Chapter 1, Article 4.5 supplies the Video Buyer Service Act, which is contained in Sections 53088 to 53088.2. Article 4.5 was added in 1992 by Chapter 1198. Part 53088 names the Act.

Part 53088.1 supplies definitions for the phrases “video supplier” and “materials breach.” Part 53088.2 requires each video supplier to render moderately environment friendly service, make repairs promptly, and interrupt service solely as obligatory. All video supplier personnel contacting subscribers or potential subscribers outdoors the workplace of the supplier are required to be clearly recognized as related to the video supplier.

All video suppliers should present to all prospects a written discover of the programming provided, the costs for that programming, the supplier’s set up and customer support insurance policies, and the title, handle, and phone variety of the native franchising authority. As well as, all video suppliers should render payments which are correct and comprehensible.

All video suppliers are required to reply to an entire outage in a buyer’s service promptly. They have to present a minimal of 30 days’ written discover earlier than rising charges or deleting channels. Each video supplier is required to permit each residential buyer who pays his or her invoice on to the video supplier at the least 15 days from the date the invoice for companies is mailed to the shopper, to pay the listed fees except in any other case agreed to pursuant to a residential rental settlement establishing tenancy.

Each discover of termination should embrace specified data. Additionally, service might solely be terminated on days during which the shopper can attain a consultant of the video supplier both in individual or by phone. A video supplier should stop charging a buyer for companies inside seven enterprise days of receiving a request to terminate service.

Video suppliers are prohibited from disclosing the title and handle of a subscriber for industrial achieve for use in mailing lists or for different industrial functions not moderately associated to the conduct of the companies of the video suppliers or their associates, except the video suppliers have supplied to the subscriber a discover, separate or included in every other buyer discover, that clearly and conspicuously describes the subscriber’s skill to ban the disclosure. 

Disputes in regards to the provisions of this text are to be resolved by town, county, or metropolis and county during which the shopper resides. Additionally, nothing on this division limits any energy of a metropolis, county, or metropolis and county or video supplier to undertake and implement service requirements and client safety requirements that exceed these established on this division.

As well as, the legislative physique of town, county, or metropolis and county, might, by ordinance, present a schedule of penalties for the fabric breach by a video supplier. If the legislative physique of a metropolis, county, or metropolis and county adopts a schedule of financial penalties, then specified procedures should be adopted.