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Open & Shut: Anchorage adds a candle studio, a new Alaska Airlines Lounge, a Korean BBQ diner and the long-awaited Eye Tooth restaurant – Anchorage Daily News

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Open & Shut: Anchorage adds a candle studio, a new Alaska Airlines Lounge, a Korean BBQ diner and the long-awaited Eye Tooth restaurant – Anchorage Daily News


Open & Shut is an ongoing series looking at the comings and goings of businesses in Southcentral Alaska. If you know of a business opening or closing in the area, send a note to reporter Alex DeMarban at alex@adn.com with “Open & Shut” in the subject line.

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Eye Tooth Tavern & Eatery: The long-awaited third Tooth restaurant opened its doors on Thursday.

A line of 75 or so people stretched outside just before the opening, said Rod Hancock, a founder of the company.

Rod Hancock is a founder of the Moose’s Tooth, Bear Tooth and Eye Tooth family of restaurants. Eye Tooth Tavern and Eatery opened on February 13, 2025, at 8330 King Street in South Anchorage. (Marc Lester / ADN)

“We feel blessed and fortunate that people are excited to want to come and see what our new endeavor is,” he said.

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The Eye Tooth is named after a climbing area in the Alaska Range like its predecessors, the original Moose’s Tooth Pub and Pizzeria and the Bear Tooth Theatrepub and Grill. It’s the only Tooth restaurant located in South Anchorage, at 8330 King St.

Customers line up before the doors of Eye Tooth open for business. Eye Tooth Tavern and Eatery opened on February 13, 2025, at 8330 King Street in South Anchorage. (Marc Lester / ADN)

The new location will still focus on pizza, but with alternative varieties, said Hancock, a climber and self-described pizza lover.

It will be “its own unique collection of food, decor and concepts,” he said.

For now the Eye Tooth is starting with limited hours and a limited menu that includes many of the well-known pizzas served at the Moose’s Tooth, he said. But the menu will grow in the future, with new dishes released almost weekly, he said.

“We’ll be doing Detroit pizzas, tavern pizzas, Neapolitan pizzas, as well as the classic Moose’s Tooth pies,” he said. “So we’ve introduced some of those, but not all. There’s a lot more, culinarily, that we’re excited to do as we get situated and going.”

Staff members prepare for business in the kitchen. Eye Tooth Tavern and Eatery opened on February 13, 2025, at 8330 King Street in South Anchorage. (Marc Lester / ADN)

Already, the Eye Tooth is offering tavern pizzas with crispy, house-made sourdough crust, such as the Cup n’ Curl pepperoni with marinara and multiple cheeses. There’s also the Backcountry with goat cheese and other cheeses, yellow squash, mushrooms, red peppers and other ingredients. The New Haven includes sopressata, hot honey, cheeses, peppadew peppers and chives.

Chefs will also be able to make limited-batch dishes in a special “kitchen within our kitchen,” including seafood items and other plates, Hancock said.

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The menu also includes hamburgers, sandwiches, fries and chicken wings, plus beers on tap, cocktails and a liquor menu that’s more whiskey-based than the other Tooth diners, he said.

Staff prepare for an opening in the bar and dining area of Eye Tooth. Eye Tooth Tavern and Eatery opened on February 13, 2025, at 8330 King Street in South Anchorage. (Marc Lester / ADN)

The bar area features about 90 seats for dining or drinking, with a small stage for live music. Large glass doors open onto an outdoor beer garden.

A huge, gas-fed fire pit on the patio is made from the old the bull wheel from the former Chair 1 ski lift at the Alyeska Resort in Girdwood, he said.

A separate dining area, still being completed, will have an outdoor eating area.

The company purchased the building four years ago. Hancock initially hoped for a quick opening.

But the pandemic slowed plans. Hurdles included supply-chain issues, adding delays and cost.

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“Doors were taking nine months to arrive, and then they’d come and be wrong,” he said. “There was also a fair amount of inflation in building materials. And so all the quotes were changing, and so we were re-crunching numbers and making sure that the project still penciled and made sense.”

The pandemic-era labor shortage also added serious concerns, he said. But that’s largely been alleviated. The Eye Tooth has hired around 50 people so far. That number could exceed 150 as the operation expands, he said.

The tavern is currently open 4-10 p.m. from Thursday to Saturday. Those hours will grow steadily starting soon, he said. The Eye Tooth should be fully operating by summer, he said.

• • •

Gogi Korean BBQ: Helena Yun ran a hairdressing salon in the Dimond Center for decades.

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But she recently started her first restaurant, to share the social experience of eating traditional Korean food around a table grill.

Gogi Korean BBQ co-owner Helena Yun cuts prime beef short ribs (Kalbi) into strips at the recently opened restaurant. (Bill Roth/ ADN)

“I always liked to cook and share with friends and that is my nature in my life,” Yun said. “And we (were) missing something like this restaurant in Alaska. So one day I decided this is going to be good for the community.”

At Gogi Korean BBQ, guests or staff can grill high-quality meats such as wagyu ribeye, prime beef kalbi, marinated pork short ribs, bulgogi or fire meat. Sprawling combo plates come with several shareable appetizers, such as soybean stew, steamed egg casserole, and banchan, or side dish, with its array of items like kimchi, caramelized potatoes, pickled daikon radish and green onion salad.

One unique feature at Gogi are overhead table lamps with vents that draw smoke upward through the food, adding to the flavor, Yun said. Wet- and dry-aging fridges also tenderize and flavor the meat.

Surrounded by traditional Korean banchan side dishes, clockwise from top, marinated kalbi prime beef short ribs, wagyu beef brisket and wagyu ribeye sizzle on a grill at Gogi Korean BBQ. (Bill Roth/ ADN)

Launching the restaurant took time, she said. “Every corner I touched with my soul,” she said.

Yun refused to open until she found the best meat through suppliers, she said. She designed every aspect of Gogi herself, down to the clean, black-and-white decor. Tables come with call buttons to summon staff, and “Korean 101″ sheets with expressions, like “annyeonghasaeyo” for “hello.”

Yun grew up in Korea, but moved to Alaska as a young woman close to four decades ago.

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People say she’s “crazy” for opening a restaurant at an age when many are thinking about retirement, she said.

“But I always wanted to see this kind of restaurant in Anchorage,” she said one day last week, as customers began flowing in for dinner.

Gogi Korean BBQ. (Bill Roth/ ADN)

Gogi is located at 7780 Old Seward Highway. It’s open 11 a.m. to 10 p.m. on weekdays and on weekends, 11-11.

Get Scent Studio: Chester Mainot starting making candles as a pandemic hobby and selling them at markets.

Online sales soared after a friend with a social media following pitched his products on YouTube.

Late last year he opened Get Scent studio in Midtown Anchorage. And this month he went all in, quitting his job as a GCI network engineer for full-time entrepreneurship.

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Chester Mainot recently opened Get Scent Studio, where he makes scented all natural soy wax candles like his Pilipino Collection. (Bill Roth/ ADN)

“It’s terrifying,” he said. “But I’m excited about being my own boss and doing what I love to do.”

Get Scent is located at 5121 Arctic Blvd., unit F, just down from Alaskan Burger & Brew.

It’s part gift shop and part studio, with classes for candle-making and succulent gardening. There’s also jewelry crafting with an Alaska Native artist who works with natural items like porcupine quills, sweetgrass and moose antlers.

Mainot’s candles are made with natural ingredients like soy wax. Scents can be traditional, like vanilla or lavender. The Alaskan collection includes wildberry, forget-me-not, and mountain trail, with forest fragrances like pine.

Another line focuses on the Philippines where Mainot grew up before moving to Alaska with his parents at age 20.

The Sampaguita, named for the Philippines’ national flower, reminds him of the floral smells drifting from his family garden at sunset. Halo-Halo, translated to mix-mix, smells like the dessert of the same name, made with shaved ice, tropical fruit and other ingredients. Ube is named after the country’s purple yam.

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Fresh Cut Roses scented all natural soy wax candles at Get Scent Studio. (Bill Roth/ ADN)

“Its nostalgia to me, my Filipino collection,” Mainot said.

Get Scent also sells gifts like locally made jewelry, fragrant wax melts and sprays, and beard balm.

It’s open Thursday to Sunday, 11 a.m. to 7 p.m.

• • •

Alaska Airlines lounge: The Alaska-born airline expanded its lounge at the Ted Stevens Anchorage International Airport this month, following a short closure for construction.

The upgrade doubles seating to 140. It adds cozy chairs, modern charging stations and small computer tables.

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More windows overlook the tarmac, brightening the room and expanding the view of taxiing planes beneath mountains.

Seating at the newly expanded Alaska Airlines Lounge at the Ted Stevens Anchorage International Airport. (Loren Holmes / ADN)

There’s several new pieces of Indigenous artwork from across Alaska, too, curated by the Alaska Native Heritage Center. They come with QR codes to explain the work.

“Each one of the pieces represents one of the major cultural regions,” said Kelsey Ciugun Wallace, a vice president at the heritage center, during a recent tour of the lounge. “The diversity is important because a lot of people mistakenly think about Alaska Native peoples as a monolith.”

The lounge features several new pieces of indigenous artwork, curated by the Alaska Native Heritage Center. (Loren Holmes / ADN)

The lounge hadn’t been revamped in years, said Marilyn Romano, vice president of the Alaska region for the airline.

Access is available through a membership or day pass. It offers a buffet of locally made, seasonal foods, hand-crafted espresso drinks using Kaladi Brothers beans, as well as wines, craft brews, cocktails and mocktails. It’s open daily almost around the clock, from 5 a.m. until 1 a.m.

The changes are part the airlines’ $60 million plan to improve terminals and other facilities around the state, including in communities such as Bethel and Kodiak. The lounge is the most visible of the upgrades in Alaska so far, Romano said.

The lounge was the company’s first to open in 1979. Up to 1,000 travelers use it daily. It’s the airline’s third-busiest lounge of nine — behind two in Seattle.

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SHUT

Moose A’La Mode: The cafe and sandwich shop closed in downtown Anchorage in December, after about two decades in business, said co-owner Brandi Rathbun.

She and her husband, Marty, purchased it during the pandemic. But a thinned-out downtown due to remote working, and struggles dealing with the homeless population, were factors in the closure, Brandi Rathbun said.

The couple still operates their Tiki Pete’s food trailers serving hot dogs, hamburgers and other fare. One will serve food at the the Last Frontier Pond Hockey Classic in Big Lake. The Feb. 21-23 event raises funds for the Scotty Gomez Foundation.

They also provide all the food concessions at the Sullivan Arena after it began doing public events last years, after its service as a low-barrier homeless shelter for much of the pandemic. That includes the baked potato bar, Pete’s Penalty Box with fare like chili dogs and mac n’ cheese dogs, and the Center Ice and Glacier grill with the Bobster burger with bacon and fried egg and the BrockStar burger with jalapenos and bacon.

• • •

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Walgreens: The Walgreens store in northeast Anchorage at 7600 DeBarr Rd. closed in December, reducing the chain’s pharmacies in Alaska, among other services.

The retailer continues to operate eight stores in Alaska — six in Anchorage and one each in Wasilla and Eagle River, according to the company.

• • •

Party City: The party and costume supply store is closing its sole Alaska location on Feb. 26, a store representative said.

The national retailer announced in December it was shutting down. It has blamed competition from e-commerce and brick-and-mortar rivals, as well as inflation that forced its costs higher and slowed business.

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The store is located in the Glenn Square in Northeast Anchorage, 3090 Mountain View Drive, No. 120.

• • •

Joann: The crafts retailer is closing two stores in Alaska, but it isn’t leaving the state entirely.

The chain’s lone location in Anchorage will close, at 3801 Old Seward Highway. The store in Juneau will also close, according to a recent closure list. No date has been announced yet, an Anchorage employee said Friday.

Joann stores in Fairbanks, Soldotna and Wasilla were not listed for closure.

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The shutdowns stem from a bankruptcy restructuring plan, the result of competition from e-commerce and rivals like Walmart.

Joann recently listed 533 stores for closure across nearly all U.S. states. It operates more than 800 stores.





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Howling Mat-Su winds leave thousands without power

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Howling Mat-Su winds leave thousands without power


PALMER — High winds knocked out power for thousands in Mat-Su on Saturday morning with gusts forecast up to 80 mph in places before the weekend ends.

As of 9 a.m., there were nearly 17,000 members without power, according to Matanuska Electric Association. Major outages included Knik-Goose Bay and Fairview Loop roads. Another large outage knocked out more than 2,000 members from Palmer to Hatcher Pass.

There were reports of trees down on some side roads and damaged railroad crossing gates, as well as at least one small brush fire sparked by a downed power line.

By 10 a.m., the Palmer Airport had recorded a gust of 84 mph while the Wasilla Airport and the Glenn Highway near the Parks Highway had seen gusts of between 70 and 74 mph, according to weather station observations.

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A high wind warning from the National Weather Service is in place until 11 p.m. Sunday for the Matanuska Valley including Wasilla, Sutton, Big Lake, Chickaloon and Palmer. The warning calls for northeast winds of 30 to 40 mph with possible gusts up to 80 mph. Wind chill could drop to between minus 10 and minus 20 degrees by Sunday evening, the agency said.

Power outages began early Saturday morning.

“We have multiple crews out in the field and are calling in more as they become available. Winds are not expected to die down today and will last into at least tomorrow evening,” Matanuska Electric Association said in a Facebook post, encouraging people to avoid downed power lines. “Please stay safe – there is a lot of debris scattered outside.”

Wasilla police warned that numerous traffic signals were dark Saturday morning due to power outages. The Matanuska-Susitna Borough announced the central landfill near Palmer is closed Saturday due to high winds.Palmer airport officials on Friday urged pilots to secure all aircraft.

A high wind advisory for the Anchorage area and the northwest Kenai Peninsula — including Nikiski, Kenai, Soldotna and Sterling — remains in effect until 11 p.m. Sunday. Forecasters expected north winds of 20 to 30 mph and gusts up to 50, and wind chill dropping to between minus 5 and minus 15 by Sunday night. Knik Arm, West Anchorage and areas along the coast of northern Cook Inlet were likely to experience the strongest winds, according to the advisory.

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This is a developing story. Check back for updates.





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Hepatitis vaccines credited as life-saving for Alaska children may be upended

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Hepatitis vaccines credited as life-saving for Alaska children may be upended


Dr. Brian McMahon, medical and research director of the liver and hepatitis program at the Alaska Native Tribal Health Consortium, stands outside at the consortium’s campus on Oct. 8. (Yereth Rosen / Alaska Beacon)

Western Alaska, where almost all the residents are Indigenous, used to have the world’s highest rate of childhood liver cancer caused by hepatitis B. After decades of screenings and vaccinations, that problem has been eliminated; since 1995, only one person under the age of 30 has been diagnosed with hepatitis-caused cancer.

Now the Trump administration is seeking to end one of the key tools credited with accomplishing that goal: hepatitis B vaccinations of newborns.

The federal Advisory Committee on Immunization Practices on Friday voted to drop a longstanding recommendation for universal hepatitis vaccines for newborns. That is in accordance with the controversial views of U.S. Health Secretary Robert F. Kennedy Jr., a vaccine skeptic who fired all members of the previous committee and appointed like-minded members to replace them.

Current federal childhood hepatitis B vaccination guidelines recommend one dose of the vaccine at birth, followed by additional doses at intervals through 18 months. The recommendation for newborn vaccinations has been in place since 1991.

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The advisory committee, part of the U.S. Centers for Disease Control and Prevention, determined that children under 2 months should not be vaccinated unless their mothers are infected or could be infected by hepatitis B.

Some vaccine critics in the administration, including Kennedy and President Donald Trump themselves, argue — contradicting medical experts and years of medical research — that hepatitis B vaccines for young children are unnecessary, claiming that it is spread primarily or exclusively through adult behavior like sex and sharing of needles for illegal drug use.

“Hepatitis B is sexually transmitted. There’s no reason to give a baby that’s almost just born hepatitis B. So I would say wait till the baby is 12 years old and formed and take hepatitis B,” Trump said at a Sept. 22 news conference.

Those claims are false, said Dr. Brian McMahon, medical and research director of the liver and hepatitis program at the Alaska Native Tribal Health Consortium.

There is no credible evidence of a link between the vaccine and autism of any other health problem, McMahon said.

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And sexual transmissions accounted for only a tiny percentage of Alaska’s hepatitis B cases, he said.

Aside from mother-to-infant transmissions, which occur during childbirth, hepatitis B was predominantly spread in Western Alaska through normal daily activities. That is because, unlike the HIV virus or other hepatitis viruses, the hepatitis B virus can live for seven days on surfaces in schools and homes, like tables and personal-grooming items.

“The virus can be found all over, on school luncheon tabletops, counters and homes,” McMahon said. “Kids have open cuts and scratches from bug bites or anything else, and then they shed millions of particles of the virus on environmental surfaces. And then another kid comes along with an open cut or scratch.”

Such risks are exacerbated in rural Alaska, he said, where homes can be crowded and people pursue traditional subsistence lifestyles with a lot of outdoor activities.

“They’re hunting, fishing, cutting up meat, et cetera, and mosquito bites are real prominent,” he said.

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Hepatitis B virus particles, in orange, are seen in this microscopic image captured in 1981. (Dr. Erskin Palmer / U.S. Centers for Disease Control and Prevention)

Nationally, only 12.6% of chronic hepatitis B cases recorded from 2013 to 2018 were attributable to sexual transmission, according to a 2023 CDC study. Transmissions of all forms of hepatitis, including hepatitis B, are possible through contact sports like football, rugby and hockey, researchers have found.

Alaska’s disease and vaccination success

Before the past decades of vaccination and screening, hepatitis B was so prevalent in Western Alaska that it was classified as endemic there. It was the only part of the United States with such a classification. In some villages, 20% to 30% of the residents were infected, McMahon said.

Geography and ancient migration patterns accounted for historically high rates of the disease in Western Alaska, as well as other Indigenous regions of the Arctic.

Various strains have been carried from Asia to Alaska over millennia, according to scientists. And the remoteness of Indigenous communities meant isolation from medical services, making early diagnosis difficult in the past, allowing infections to linger and be passed down through generations, according to scientists.

In Alaska, children infected with the virus early in life had a high likelihood of winding up with chronic infections that caused serious complications later, such as liver failure. The worst cases resulted in cancer, and even death.

For McMahon, now in his 80s, treating cancer-stricken children in the Yukon-Kuskokwim region, where he worked in the 1970s, was harrowing.

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One of his patients was a 17-year-old high school valedictorian. A few months earlier, she started having abdominal pains, but she ignored them.

“She was really busy with school, and she’d gotten a full ride scholarship and was excited about going to the University of Alaska, representing her community,” McMahon said.

The pains turned out to be cancer, caused by a hepatitis B infection that she had not known she had. Too sick to be flown home, she died in the Bethel hospital.

“It was horrible,” McMahon said.

Another patient was an 11-year-old boy, also diagnosed after he complained of similar abdominal pain. McMahon visited him at home, where the boy was “in horrible pain” and yellow from jaundice.

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“He was just crying. He said, ‘I know I’m going to die. Just help me with my pain,’” McMahon said.

“My wife was with me. She was a public health nurse. She was in tears. The community health aide practitioner was in tears. I was fighting my tears and pulling everything I could out of my bag to try to help this patient sedate. It was just something I’ll never forget. Never,” McMahon said.

He has relayed these and other experiences to the vaccine advisory committee in hopes of persuading members to keep the infant recommendations in place.

“I said, ‘Do you want to be responsible for children getting liver cancer because of this decision?’” McMahon said. “So I’m probably not very popular right now.”

Alaska was one of the first places in the world where the hepatitis B vaccine was used as soon as it became available in 1981.

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Epidemic Intelligence Service Officer Victoria Balta of the U.S. Centers for Disease Control and Prevention prepares to ride a snowmachine between villages in rural Alaska in 2024. She and other epidemiologists traveled to villages to draw blood from participants in a long-term study of the hepatitis B vaccine. (Jonathan Steinberg / U.S. Centers for Disease Control and Prevention)

The pilot vaccination project was at the insistence of Alaska Native organizations, along with the state government and the Alaska congressional delegation. Under that pilot program, according to newly published study by McMahon and other researchers from ANTHC and the CDC’s Arctic program, tribal health organizations and their partners screened 53,860 Alaska Native people for infection and gave vaccines to 43,618 Alaska Native people who tested negative, along with starting the universal newborn vaccinations.

Health officials have followed the outcomes since then, and the new study lists several achievements 40 years after universal newborn vaccination started.

Since 1995, according to the study, there have been no new symptomatic cases of hepatitis B among Alaska Natives under 20 anywhere in the state. Since 2000, no new cases of hepatitis-related liver cancer have been identified among Alaska Natives of any age in the Yukon-Kuskokwim Delta, a region where prevalence was concentrated in the past, the study said. And follow-up surveillance has revealed that childhood hepatitis B vaccinations remain effective for at least 35 years, the study said.

Successes are also reflected in the trend of acute hepatitis, the form of infection that is short-lived and can be cleared from the body.

There have been no identified cases of acute hepatitis among Alaska Native children since 1992, according to Johns Hopkins University. The rate of acute hepatitis among Alaskans of all ages and ethnicities dropped from 12.1 cases per 100,000 people to 0.9 per 100,000 in the 2002-2015 period, according to the state Department of Health’s epidemiology section.

Alaska’s rate of chronic hepatitis B — the long-term and persistent infection that can lead to serious liver problems — remains higher than the national average. As of 2020, Alaska’s rate of chronic hepatitis B was 14.2 cases per 100,000 people, nearly triple the national rate of 5 cases per 100,000 people, according to a report by the state Department of Health’s epidemiology section.

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McMahon said that is partly because of the legacy of infections in the older Native population, people whose childhood predated widespread vaccination, and prevalence among foreign-born residents who come from countries without widespread vaccination.

Debate over hepatitis B risks

This year, vaccine skeptics who are members of the Advisory Committee on Immunization Practices, however, along with people who are advising the committee, have argued that the risks of hepatitis B among children are too low to justify universal infant vaccination.

One of the officials making that argument at Thursday’s committee meeting was Dr. Cynthia Nevison, a vaccine skeptic hired as a CDC consultant. She contradicted McMahon’s description of children spreading the virus through casual contact with contaminated surfaces — a process known as “horizontal transmission.”

“There’s very little evidence that horizontal transmission has ever been a significant threat to the average American child, and the risk probably has been overstated,” she said at the meeting. Also overstated, she said, are the risks of “vertical transmission,” the viral transmission between mothers and their newborns.

The committee’s new recommendation must be approved by the CDC administrator before it becomes federal policy.

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McMahon said that no matter how national policy might change, Alaska Native tribal health organizations will continue administering hepatitis B vaccines to newborns.

“I know they’re not going to stop. Even if they have to pay for it. They’re so aware of this,” he said.

His fears, he said, are for low-income families who depend on free vaccinations through state programs that might lose funding and for parents who are getting conflicting messages that may lead to conclusions that the vaccine is not necessary.

“It could be a real mess,” he said.

Changes in the incidence rate of acute hepatitis B from 1980 to 2015 are shown in this graph. The rate is for all Alaskans and based on state health data. The graph notes key dates in the development and use of the hepatitis B vaccine. (Graph provided by Epidemiology Section of the Alaska Division of Public Health / Alaska Department of Health)

Originally published by the Alaska Beacon, an independent, nonpartisan news organization that covers Alaska state government.





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Alaska Airlines CFO says IT system OK, even after repeated failures

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Alaska Airlines CFO says IT system OK, even after repeated failures


Jonette Gregory network operations director for Alaska Airlines, in the company’s SeaTac Network Operations Center, Nov. 24, 2025. (Dean Rutz/The Seattle Times/TNS)

SEATTLE — After two crippling IT outages this year, Alaska Airlines now says it is confident travelers won’t have to worry about tech problems interrupting their plans in the future.

While Alaska has some room to improve its tech systems, it does not have a “systemic” IT failure, Chief Financial Officer Shane Tackett said, citing a third-party review Alaska commissioned to study its IT infrastructure.

Alaska hired the consulting firm Accenture to look for ways to strengthen its system after an IT outage grounded its fleet for eight hours in October. That outage followed another hardware failure that grounded Alaska’s fleet for three hours in July.

The disruptions come amid a big year for Alaska, as it integrates Hawaiian Airlines after acquiring the company in 2024. This time last year, Alaska unveiled its long-term plan to capitalize on its acquisition and its newly inherited fleet of widebody planes, unveiling new Pacific routes and a goal to turn its Seattle hub into a global gateway.

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Alaska said in a recent statement it is already seeing “meaningful progress” from its effort to integrate the two airlines. Company executives have said the IT outages are not related to its merger with Hawaiian.

Alaska did not share details on the scope of Accenture’s assessment, or what actions the company would take once the review was complete. Alaska has not released the initial results of that review but said in a statement it had “begun to implement recommendations.”

[How Alaska Airlines responds to wild weather, IT troubles and travel chaos]

Speaking at a Goldman Sachs conference Thursday, Tackett said Accenture found there are some actions Alaska can take, what he called “hygiene.” The airline can improve resiliency and redundancy, and increase daily checks of its systems. But the review did not find a large, systemic failure.

“We were open-minded to ‘Are we missing something on the architecture side of it? Have we just underresourced ourselves?’” Tackett said. “That’s not what they found. A lot of the things that we’re hearing that we should be doing are pretty quick-win types of things.

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“We fully expect to be stable and resilient. … People can have confidence that we’re not going to have infrastructure, data center-related interruptions in our operations at all, Tackett continued.

It was one of the first times Alaska executives have spoken publicly about the company’s finances and operations since the IT outage in October.

Alaska’s system went down on the same day it reported its third-quarter financial results, and the company canceled a scheduled earnings call the following day.

In that time period, Alaska also had to navigate a 43-day government shutdown and a resulting order from the Federal Aviation Administration for major carriers to reduce flights.

In a financial filing Wednesday, Alaska Air Group, which owns Horizon Air and Hawaiian Airlines as well as its namesake carrier, said it would take a financial hit from the turbulent start to its fourth quarter, three months that include the recent IT outage, the government shutdown and a fire at a California refinery that is a major source of jet fuel for West Coast carriers. The airline lowered its expected earnings from 40 cents to 10 cents.

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The government shutdown and resulting flight cancellations cost the airline about $30 million, Alaska said in its Wednesday statement. The October IT outage, as well as a Microsoft Azure cloud outage that impacted Alaska’s systems that same month, cost the airline $50 million.

But the airline is getting back on track, Tackett told analysts at the Goldman Sachs conference.

[Alaska Airlines to open new pilot base in San Diego and plans to hire hundreds]

West Coast jet fuel prices are back in line with other markets, Tackett said. Bookings and revenue have not fully returned to preshutdown levels, but they are still “better than 95% of the days we’ve observed this year,” he said.

“I don’t think the impacts are likely to linger into next year,” Tackett added.

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Analysts from JP Morgan agreed that the events of the last few months wouldn’t impact the airline’s performance next year, except for the constant threat of volatile fuel prices. But in a note to investors summing up their reaction to Alaska’s recent financial disclosures, the analysts wrote, “a miss is a miss.”

A bumpy few months

A few weeks into the government shutdown, the FAA ordered major carriers to reduce operations at 40 airports across the country, an effort to ease the strain on air traffic controllers who had spent weeks working without pay and were starting to miss shifts in high volumes.

Alaska Air Group canceled about 600 flights during that period, impacting 40,000 travelers, the airline said in the Wednesday financial filing. Revenue has “not fully recovered to pre-shutdown trends,” the filing read.

Tackett clarified Thursday at the conference that the airline was more bullish than its filing may have led analysts to believe.

Before the mandated flight reductions, Alaska had been recovering from a drop-off in domestic bookings earlier this year, Tackett said. Bookings had “started to creep their way back up” to match the level of demand Alaska saw at the end of 2024 and into 2025.

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“Then, like everybody else, bookings hollowed out,” he said.

Once the government reopened and the FAA reversed course on its directive, bookings bounced back quickly.

Delta Air Lines — the second-largest carrier at Seattle-Tacoma International Airport, after Alaska — said Wednesday it lost $200 million from the government shutdown, contributing to a quarterly loss of 25 cents in earnings per share.

Savanthi Syth, an airline analyst with financial services company Raymond James, estimated immediately after Alaska’s IT outage that it would trim about 15 cents from Alaska’s earnings per share, or about $26 million from its pretax income for the fourth quarter.

Alaska’s estimate Wednesday calculated a higher impact, estimating a loss of 25 cents in earnings per share. The government shutdown and higher fuel prices each trimmed 15 cents in earnings per share, Alaska said.

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[Airline that planned to fly Alaskans to Asia shuts down]

The IT failures were not related to Alaska’s recent acquisition of Hawaiian Airlines and resulting changes to integrate the two airlines’ systems, Tackett emphasized.

But he did acknowledge that Alaska’s IT teams are “spread, maybe, a tiny bit thin,” as they work on integrating the platforms and other changes Alaska has introduced this year, including a joint loyalty program and a new premium credit card.

On the refinery front, Tackett said the airline is paying less for fuel today than it was before the fire, even though the refinery is not yet back online.

Still, he acknowledged the industry needed a long-term solution to make fuel prices “less volatile” on the West Coast. That could mean bringing more oil on ships from Asia directly to Seattle or Portland, which, in turn, would require local political buy-in.

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“It’s not a novel idea,” Tackett said. “We just have to execute it up in Seattle.”

The fate of Hawaiian’s A321s

At the Goldman Sachs conference, Tackett also shed light on Alaska’s thinking about its aircraft fleet, which now includes a mix of planes from Boeing and its European competitor Airbus.

The last time Alaska had a mixed fleet — when it acquired Virgin America in 2016 — it shed the inherited Airbus planes because it was cheaper and more efficient to operate aircraft from just one manufacturer.

Tackett said the airline has that same thinking today about its narrowbody fleet, which includes Boeing’s 737 MAX and Hawaiian’s fleet of 17 in-service Airbus A321s. But Alaska hasn’t yet decided what it will do.

“There really isn’t a reason in our mind to have two pieces of equipment that do the same thing; if you can get one, it has much better economics,” Tackett said. “The number of A321s we have is too few — you need double that number or zero.”

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On the widebody front, Alaska plans to keep operating both manufacturers “as far as we can see into the future,” Tackett said.

Alaska doesn’t have the same cost concerns as it would with its narrowbodies because it will operate the widebody A330s out of Hawaiian’s Honolulu headquarters, where the airline already has the right equipment for service and maintenance, and pilots and flight crews are already trained on operating that model.

Alaska is “extending leases and buying out of leases” for the A330, Tackett continued, and has the option to buy five more Boeing 787 widebody planes.

With Hawaiian’s Airbus fleet now in its fold, Alaska also has to deal with any Airbus challenges. On Thursday, Tackett acknowledged that the airline may “have to go down a couple lines of flying” due to an issue with the Pratt and Whitney engine on the A321.

Hawaiian’s operations were not affected by a recent software issue on Airbus’ A320 family, the airline said last week.

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