GCI outage shuts down Alaska calls

ANCHORAGE, Alaska (KTUU) – A GCI community outage has quickly shut down service in quite a few cities, based on the community.

In a Fb put up at 12:27 p.m. Sunday, GCI wrote that the service failure applies to “wi-fi voice, knowledge, textual content, and web service in a number of communities throughout the state.”

“Our group has recognized the issue and our technicians are working as rapidly as doable to repair this concern,” GCI wrote. “Restoring service is our high precedence and we admire your persistence. We apologize for this interruption and can make sure you maintain you up to date all through the day as we work to resolve the problem.”

As of Sunday at 4:10 p.m., a number of the community points had been mounted, based on GCI spokesperson Heather Handyside.

“Companies are starting to revive statewide,” Handyside mentioned in an e-mail. “Some clients should expertise connectivity interruptions as providers on the community come again on-line. 

A pre-recorded message on the corporate’s customer support line says calls to technical help are usually not wanted in the meanwhile.

Prospects inside and outdoors of Anchorage reported experiencing issues with the community on Sunday. In accordance with one buyer within the Northwest Arctic Borough, “solely landlines inside the identical city can name one another.”

In accordance with the Anchorage Police Division, the outage is stopping Anchorage clients from getting by means of to a 911 operator. With a purpose to attain emergency providers, APD says to name 3-1-1 or (907) 786-8900.

The Wasilla Police Division and Palmer Hearth & Rescue are encouraging their GCI and Verizon group members to dial (907) 352-5401 Possibility 6 to achieve an emergency dispatcher.

It is a growing story. Test again for updates

Copyright 2023 KTUU. All rights reserved.