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Alaska institutions and businesses reckon with impacts of wide-ranging cloud software glitch

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Alaska institutions and businesses reckon with impacts of wide-ranging cloud software glitch



A 911 dispatch center in Petersburg. (Photo: KFSK)

911 services across Alaska are back up and running after a software update from the popular cloud security provider CrowdStrike caused chaos and crashed computer systems around the world late Thursday night.

Alaska State Troopers reported late Thursday night that the outage had disrupted operations at “many” emergency and non-emergency call centers around the state. State troopers said 911 services across the state were back to normal as of about 6:45 a.m.

Across the country, the faulty software update disrupted health care providers, airlines and banks, among others.

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The Alaska Department of Transportation and Public Facilities said the issue resulted in cancellations of seven Delta and United flights at Ted Stevens Anchorage International Airport. State officials said Alaska Airlines flights were not disrupted by the outage.

Flight tracking website FlightAware reported 42 delays at Ted Stevens as of 1:30 p.m. Friday.

“Multiple airlines systems continue to be affected late into the morning, there is no projected timeline for when they will be operational again,” DOT&PF said in a statement.

State officials said the issue had delayed three flights at Fairbanks International Airport.

The operator of Alaska’s largest hospital, Providence Health and Services, said in a statement posted to its website that its IT teams worked overnight to respond to the issue and restore functionality to a key electronic health records system. But the nonprofit Catholic hospital provider said other systems, including clinical applications and workstations, continued to feel the impact of the outage as of noon Alaska time Friday.

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A spokesperson said Alaska Native Medical Center in Anchorage was experiencing “operational challenges” as a result of the software glitch but said care was continuing.

“While we have organized an incident command to urgently restore all systems at the Alaska Native Medical Center and campus-wide, our emergency services and specialty clinics remain open,” Shea Siegert of the Alaska Native Tribal Health Consortium said in an emailed statement. “Patients needing healthcare can absolutely come to the hospital or clinic for care. We are prioritizing solutions in clinical areas, using downtime procedures as needed, and continue to provide the highest level of patient care possible.”

Erin Hardin, a spokesperson for Bartlett Regional Hospital in Juneau, said the outage’s impact on their operations was limited, and that patients should not expect disruptions.

“Our daily operations are functioning normally,” she said. “We are learning of a few, I think, third party vendors that we do use that have been impacted, and so we’re learning about what some of those secondary impacts are. … That work is still underway, but our major operations are not affected.”

The outage also affected state courts, said Alaska Court System spokesperson Rebecca Koford, though the impacts were relatively minor.

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“In some locations, things might have been a little slow to get started this morning, but no hearings were actually disrupted,” she said. “Everything was able to continue, but it might have required a little bit of extra patience today.”

State appeals court records were inaccessible online Friday morning but appeared to be functioning normally by midday. Koford said IT teams worked overnight to prevent wider impacts to court operations.

First National Bank Alaska said by email that its customers were not affected by the issue.

“Our internal Information Technology and Security teams, who monitor First National’s network 24/7, took immediate action to ensure all bank systems remained secure and operational, ensuring all customers experienced uninterrupted access to in-person and digital banking services,” said Senior Vice President Denise Brown Robinson.

CrowdStrike offered a workaround for the issue in a blog post on its website.

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This is a developing story and may be updated.


Eric Stone covers state government, tracking the Alaska Legislature, state policy and its impact on all Alaskans. Reach him at estone@alaskapublic.org.





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Alaska

Alaska Republicans bring in national lawyer, will ask for recount on Ballot Measure 2

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Alaska Republicans bring in national lawyer, will ask for recount on Ballot Measure 2


The Alaska Republican Party said on Sunday that it will be asking the Division of Elections for a recount of the votes on Ballot Measure 2, which gave Alaskans the option of repealing ranked-choice voting.

Although dark money from Outside Alaska overwhelmed proponents of the repeal, it ended up failing to be repealed by just 664 votes, a tiny margin.

Of the 340,110 votes cast on the measure, the margin of “No” votes to “Yes” votes was 160,619 to 159,955, or 50.1% to 49.9%. The state must cover the costs of a recount when the margin is this close.

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“We will submit this request, along with the names of the requisite Alaskan voters required to initiate this process, once the election is certified, which is scheduled for November 30, 2024,” said the statement issued by the Alaska Republican Party.

The party has hired the Dhillon Law Group, led by Harmeet K. Dhillon, to be on the ground during the recount and review, along with Alaska-based party counsel and observers.

“Ms. Dhillon and her firm are a nationally recognized, seasoned election integrity legal team, and bring a wealth of experience and knowledge to this recount process. Ms. Dhillon is an expert in election law. She and her colleagues Michael Columbo and Mark Meuser were recently on the legal teams in Arizona, Pennsylvania, and other crucial locations nationally to ensure a fair, transparent, and thorough process,” said Party Chairwoman Carmela Warfield. “Our Party Counsel, Ms. Stacey Stone and her team, are experienced Alaskan election law practitioners, and in September 2024, they successfully intervened on the Alaska Republican Party’s behalf in the case of Alaska Democratic Party v. State of Alaska Division of Elections, ultimately prevailing in the Alaska Supreme Court.”



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101-year-old woman shares her birthday reflections with Alaska’s News Source

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101-year-old woman shares her birthday reflections with Alaska’s News Source


ANCHORAGE, Alaska (KTUU) – Norma Aldefer didn’t expect to turn 100. Now, one day after her 101st birthday, she’s even more surprised.

Inside her pristine apartment, Aldefer’s table is full of cards wishing her a happy birthday. She points out a favorite, which reads “You’re how old?”

Celebratory messages from loved ones, along with congratulations from state officials Senator Lisa Murkowski and Governor Mike Dunleavy. Aldefer said last year’s centennial birthday even brought in regards from President Joe Biden.

Aldefer moved to Alaska to marry her husband, who was originally from her hometown. The photograph she has at her side is of her as a younger woman posing with her mother in 1948.

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Norma and her parents pose “all dressed up” for family photos.(Olivia Nordyke)

“We took pictures of ourselves and and I’m all dressed up in high heels and a hat and a purse. And my little bag that I was carrying.” Aldefer said she was scared leaving the small farm she grew up on, but by working as a telephone operator for Southwestern Bell, she expanded her horizons.

Multiple times Aldefer stated she’s remained curious all her years. She said it’s the reason she’s been able to maintain herself rather than losing her faculties, and believes it’s the way to feel fulfilled.

“Sometimes people get into things they don’t enjoy, but they think, ‘Oh, I have to make a living.’ Don’t do that. If you’re not comfortable, go do something else,” Aldefer said.

“May not make a good living for a while, but you might enjoy life.”

Aldefer says she still enjoys life, and continues to enjoy a nightly martini alongside cheese and crackers before she begins to cook dinner.

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Over the course of the interview, she marveled at her gratitude for her world – calling herself blessed.

“I know I’m not going to be here much probably much longer, but I’ve had such a good life, you know. I’m not afraid of it.”

See a spelling or grammar error? Report it to web@ktuu.com



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Moderate earthquake strikes south-central Alaska

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Moderate earthquake strikes south-central Alaska


ANCHORAGE, Alaska (KTUU) – A moderate earthquake occurred in south-central Alaska Sunday afternoon, striking at 2:42 p.m.

Its epicenter was located about 24 miles due east of Anchorage with a depth of 18 miles.

No damage or injuries were reported.

See a spelling or grammar error? Report it to web@ktuu.com

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