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Our close call with crafty scammer posing as Microsoft support

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Our close call with crafty scammer posing as Microsoft support

Microsoft support scams are probably the oldest type of online scam, and they remain just as dangerous as they were a decade ago, perhaps even more so now with scammers having access to better technology, AI tools and advanced hardware. We’ve reported on countless numbers of these scams, but “Bob” from Washington, D.C., forwarded a new one that we wanted to share with you. This particular scam uses Google search results to redirect you to scammers instead of Microsoft customer support.

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A woman encounters a Microsoft support scam (Kurt “CyberGuy” Knutsson)

How a Microsoft support scammer nearly stole $14,000

Bob mentioned in the email that he and his wife lost access to their Microsoft Exchange email service. They searched Google for Microsoft support and called a number they found, which connected them to a technician. They then gave him permission to access their computer.

“After a couple of hours of running ‘security’ scans he told us he had found that other IP addresses were trying to get into our system. Getting suspicious I asked him for his ID number and contact information for his supervisor. I called his ‘superior’ who asked me all the ‘right questions’ and confirmed the technician I was talking to was legit,” Bob wrote.

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The technician then claimed to have frozen Bob’s account and told him that one of the suspicious IP addresses had attempted to withdraw money from their bank account.

When Bob asked if he should contact the bank about the issue, the technician told him, “Don’t do that. We want to set up a sting and catch them red-handed. We believe there’s an employee leaking customer information, and we don’t want you tipping them off.”

Bob added, “Now nationwide, I believe my bank probably has over 100,000 employees. What are the odds that I would be alerting the one crooked bank employee? Then he said give us permission to access your account. We will ‘borrow’ $14,000, and set up a sting in South Carolina where the police are already waiting to catch the crook.”

The technician, who by this point was clearly a scammer, also promised Bob a $500 reward. But when Bob asked about their original request to have the email account restored, the scammer replied that the IT team would handle that later. Realizing it was a scam, Bob and his wife ended the call.

A woman carrying a Microsoft laptop (Kurt “CyberGuy” Knutsson)

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How did a Microsoft support number lead to a scammer?

Scammers often take advantage of search engines like Google by creating fake websites or ads that mimic legitimate Microsoft support pages. When users, like Bob, search for “Microsoft support” or “Microsoft customer service,” they may unknowingly click on one of these fraudulent links, which appear at the top of search results. These fake pages display phone numbers that look official but actually connect users to scammers posing as Microsoft technicians.

Once on the phone, the scammers use scare tactics, like claiming there’s suspicious activity on your account, to gain access to your computer and personal information. In Bob’s case, he called what he thought was a Microsoft support number, but it was really a scammer who tricked him into allowing access to his computer.

A woman working on her laptop (Kurt “CyberGuy” Knutsson)

MOST TARGETED CITIES FOR TRAVEL BOOKING SCAMS

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5 ways to protect yourself from Microsoft support scams

Microsoft scams are getting more sophisticated every day, but you’re not defenseless. Here are some ways to protect yourself from Microsoft support scams:

1) Verify contact information: Always use official contact information from Microsoft’s official website. Microsoft does not offer support via unsolicited calls or pop-ups.

2) Be cautious with search results: Be wary of search engine results or ads that appear too good to be true. Use official websites and contact numbers to reach support.

3) Check for red flags: Scammers often use urgent language or threats to create a sense of panic. Be suspicious if you’re pressured to act quickly or if the person asks for remote access to your computer.

4) Invest in personal data removal services: Scammers are becoming increasingly sophisticated in their methods of obtaining personal information. They often scour the web for publicly available data, piecing together details from various sources to create targeted phishing attacks. These personalized scams can be alarmingly convincing, making it crucial to limit the amount of personal information accessible online. Check out my top picks for data removal services here.

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5) Have strong antivirus software: If you have strong antivirus software installed on your device, it can protect you from visiting harmful websites on the internet that might be mimicking a company like Microsoft. Antivirus software also helps you avoid opening malicious attachments or links.

While no service promises to remove all your data from the internet, having a removal service is great if you want to constantly monitor and automate the process of removing your information from hundreds of sites continuously over a longer period of time. Get my picks for the best 2024 antivirus protection winners for your Windows, Mac, Android and iOS devices.

HEARTLESS SCAMMERS ARE PREYING ON PEOPLE’S LOST PET ANGUISH

Kurt’s key takeaways

This Microsoft support scam is a reminder to double-check who you’re dealing with before sharing any personal info. Scammers are getting slicker, using fake support numbers that pop up in your search results to trick you into giving them access to your computer or bank details. To stay safe, stick to official contact info from Microsoft’s website, be skeptical of urgent or unexpected calls and keep an eye out for red flags.

Have you ever encountered a Microsoft support scam or any other similar scam? How did you handle it? Let us know by writing us at Cyberguy.com/Contact.

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Technology

Creators and communities everywhere take a stand against ICE

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Creators and communities everywhere take a stand against ICE

It’s not surprising when the guy who’s been yelling about the horrors of late-stage capitalism on Instagram for the last five years turns his ire towards ICE. But something different has been happening over the week or so, following the most recent shootings of civilians by federal agents — even accounts that stay laser focused on golfing, chopping wood, and playing cats like bongos have started to speak out.

The tenor on social media and Reddit took an even sharper turn yesterday, following the killing of Alex Pretti by ICE. Even the moderator of normally politics-free r/catbongos (a subreddit “Where gentlemen, gentlewomen, and gentlethems of quality gather to watch cats being played like bongos”) spokeout in a post where they declared that “If you still support Trump/ICE even slightly, you’re not welcome in this sub.”

That quilters on Instagram or a Facebook account dedicated to New England gravestones have decided enough, is enough, is one thing. But, judging from the comments, it seems like the government has lost the support of r/military as well. The subreddit is filled with angry posters decrying that “this is exactly what tyranny looks like” and sharing memes mocking Secretary of Defense Pete Hegseth. One poster claiming to be an active member of the U.S. Army who has served for 21 years said, “these guys are against all we stand for as Americans. Modern day brownshirts.”

All across Reddit, subs are being inundated with anti-ICE posts. From r/Fauxmoi, to r/NFCNorthMemeWar, and r/DungeonCrawlerCarl. There’s even been some limited signs of revolt among the members of r/conservative, some of whom have taken issue with Kristi Noem’s description of Alexi Pretti as a “domestic terrorist,” and suggested that she should “just be quiet for a while.” And arguments have broken out among community members over perceived hypocrisy around the Second Amendment.

Some big names have also joined the chorus, including Joe Santagato of The Basement Yard podcast, who posted that what was occurring on the streets of Minneapolis was “legit horrifying.” And when someone told him to “Stay out of politics,” and “get back to spitting water out of your mouth and de-jumbling words with your idiot friends.” He shot back, “De-jumble this: ksuc ym slalb.”

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Canadian wrestlers and social media influencers Chris and Patrick Vörös have spoken out previously about their anti-ICE views, but took the opportunity to remind people of the only two ICE agents they support. Educational YouTube channel Primer also took to X to say this is no longer about politics, but about the “fabric of society.”

Canadian musician bbno$ decided to break his silence, even if it risked his visa and his current U.S. tour, to throw his support behind the abolish ICE movement. Even Thoren Bradley, the Axe Man himself, whose whole schtick is being a ripped rural dude who chops wood, has decided to call out the hypocrisy of the Christian conservatives to his 10.7 million followers.

That creators like Hank Green are speaking out is no surprise. But when fitness influencers, duck-painting TikTokers, football subreddits, and even Second Amendment rights activists have finally broken their silence, it seems like the government has lost control of the narrative. No matter how hard they try to spin it.

Let us know in the comments what other creators and communities have begun to speakout in the comments.

Updated January 25th: Added additional information about Reddit communities.

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Google Fast Pair flaw lets hackers hijack headphones

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Google Fast Pair flaw lets hackers hijack headphones

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Google designed Fast Pair to make Bluetooth connections fast and effortless. One tap replaces menus, codes and manual pairing. That convenience now comes with serious risk. Security researchers at KU Leuven uncovered flaws in Google’s Fast Pair protocol that allows silent device takeovers. They named the attack method WhisperPair. An attacker nearby can connect to headphones, earbuds or speakers without the owner knowing. In some cases, the attacker can also track the user’s location. Even more concerning, victims do not need to use Android or own any Google products. iPhone users are also affected.

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APPLE WARNS MILLIONS OF IPHONES ARE EXPOSED TO ATTACK

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Fast Pair makes connecting Bluetooth headphones quick, but researchers found that some devices accept new pairings without proper authorization.       (Kurt “CyberGuy” Knutsson)

What WhisperPair is and how it hijacks Bluetooth devices

Fast Pair works by broadcasting a device’s identity to nearby phones and computers. That shortcut speeds up pairing. Researchers found that many devices ignore a key rule. They still accept new pairings while already connected. That opens the door to abuse.

Within Bluetooth range, an attacker can silently pair with a device in about 10 to 15 seconds. Once connected, they can interrupt calls, inject audio or activate microphones. The attack does not require specialized hardware and can be carried out using a standard phone, laptop, or low-cost device like a Raspberry Pi. According to the researchers, the attacker effectively becomes the device owner.

Audio brands affected by the Fast Pair vulnerability

The researchers tested 17 Fast Pair compatible devices from major brands, including Sony, Jabra, JBL, Marshall, Xiaomi, Nothing, OnePlus, Soundcore, Logitech and Google. Most of these products passed Google certification testing. That detail raises uncomfortable questions about how security checks are performed.

How headphones can become tracking devices

Some affected models create an even bigger privacy issue. Certain Google and Sony devices integrate with Find Hub, which uses nearby devices to estimate location. If a headset has never been linked to a Google account, an attacker can claim it first. That allows continuous tracking of the user’s movements. If the victim later receives a tracking alert, it may appear to reference their own device. That makes the warning easy to dismiss as an error.

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GOOGLE NEST STILL SENDS DATA AFTER REMOTE CONTROL CUTOFF, RESEARCHER FINDS

Attacker’s dashboard with location from the Find Hub network. (KU Leuven)

Why many Fast Pair devices may stay vulnerable

There is another problem most users never consider. Headphones and speakers require firmware updates. Those updates usually arrive through brand-specific apps that many people never install. If you never download the app, you never see the update. That means vulnerable devices could remain exposed for months or even years.

The only way to fix this vulnerability is by installing a software update issued by the device manufacturer. While many companies have released patches, updates may not yet be available for every affected model. Users should check directly with the manufacturer to confirm whether a security update exists for their specific device.

Why convenience keeps creating security gaps

Bluetooth itself was not the problem. The flaw lives in the convenience layer built on top of it. Fast Pair prioritized speed over strict ownership enforcement. Researchers argue that pairing should require cryptographic proof of ownership. Without it, convenience features become attack surfaces. Security and ease of use do not have to conflict. But they must be designed together.

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Google responds to the Fast Pair WhisperPair security flaws

Google says it has been working with researchers to address the WhisperPair vulnerabilities and began sending recommended patches to headphone manufacturers in early September. Google also confirmed that its own Pixel headphones are now patched.

In a statement to CyberGuy, a Google spokesperson said, “We appreciate collaborating with security researchers through our Vulnerability Rewards Program, which helps keep our users safe. We worked with these researchers to fix these vulnerabilities, and we have not seen evidence of any exploitation outside of this report’s lab setting. As a best security practice, we recommend users check their headphones for the latest firmware updates. We are constantly evaluating and enhancing Fast Pair and Find Hub security.”

Google says the core issue stemmed from some accessory makers not fully following the Fast Pair specification. That specification requires accessories to accept pairing requests only when a user has intentionally placed the device into pairing mode. According to Google, failures to enforce that rule contributed to the audio and microphone risks identified by the researchers.

To reduce the risk going forward, Google says it updated its Fast Pair Validator and certification requirements to explicitly test whether devices properly enforce pairing mode checks. Google also says it provided accessory partners with fixes intended to fully resolve all related issues once applied.

On the location tracking side, Google says it rolled out a server-side fix that prevents accessories from being silently enrolled into the Find Hub network if they have never been paired with an Android device. According to the company, this change addresses the Find Hub tracking risk in that specific scenario across all devices, including Google’s own accessories.

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Researchers, however, have raised questions about how quickly patches reach users and how much visibility Google has into real-world abuse that does not involve Google hardware. They also argue that weaknesses in certification allowed flawed implementations to reach the market at scale, suggesting broader systemic issues.

For now, both Google and the researchers agree on one key point. Users must install manufacturer firmware updates to be protected, and availability may vary by device and brand.

SMART HOME HACKING FEARS: WHAT’S REAL AND WHAT’S HYPE

Unwanted tracking notification showing the victim’s own device. (KU Leuven)

How to reduce your risk right now

You cannot disable Fast Pair entirely, but you can lower your exposure.

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1) Check if your device is affected

If you use a Bluetooth accessory that supports Google Fast Pair, including wireless earbuds, headphones or speakers, you may be affected. The researchers created a public lookup tool that lets you search for your specific device model and see whether it is vulnerable. Checking your device is a simple first step before deciding what actions to take. Visit whisperpair.eu/vulnerable-devices to see if your device is on the list.

2) Update your audio devices

Install the official app from your headphone or speaker manufacturer. Check for firmware updates and apply them promptly.

3) Avoid pairing in public places

Pair new devices in private spaces. Avoid pairing in airports, cafés or gyms where strangers are nearby.

4) Factory reset if something feels off

Unexpected audio interruptions, strange sounds or dropped connections are warning signs.  A factory reset can remove unauthorized pairings, but it does not fix the underlying vulnerability. A firmware update is still required.

5) Turn off Bluetooth when not needed

Bluetooth only needs to be on during active use. Turning off Bluetooth when not in use limits exposure, but it does not eliminate the underlying risk if the device remains unpatched.

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6) Reset secondhand devices

Always factory reset used headphones or speakers before pairing them. This removes hidden links and account associations.

7) Take tracking alerts seriously

Investigate Find Hub or Apple tracking alerts, even if they appear to reference your own device.

8) Keep your phone updated

Install operating system updates promptly. Platform patches can block exploit paths even when accessories lag behind.

Kurt’s key takeaways

WhisperPair shows how small shortcuts can lead to large privacy failures. Headphones feel harmless. Yet, they contain microphones, radios and software that need care and updates. Ignoring them leaves a blind spot that attackers are happy to exploit. Staying secure now means paying attention to the devices you once took for granted.

Should companies be allowed to prioritize fast pairing over cryptographic proof of device ownership? Let us know by writing to us at Cyberguy.com

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On the ground in Minneapolis after the killing of Alex Pretti

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On the ground in Minneapolis after the killing of Alex Pretti

Steven Garcia, as told to Gaby Del Valle:

I was in the middle of a frozen lake when I got the notification from the Minnesota Star Tribune that there had been a shooting. I was on assignment at a pond hockey event, and someone who was supposed to play later that evening said he probably wouldn’t be able to make it — they knew there would be protests and demonstrations happening.

I arrived a little over three hours later. Federal officers had already cleared the scene — the FBI had been there investigating — so the only law enforcement present were state and local officials: the Minneapolis Police Department, their SWAT team, the Hennepin County Sheriff’s Office, and the Minnesota State Patrol.

There were protesters at multiple intersections. People had blocked off the streets with trash cans and dumpsters, and there were mattresses on the ground. Protesters were heckling officers, but there were no physical altercations. Eventually law enforcement retreated by a block and started throwing tear gas. They drove their trucks over the mattresses as they left.

When those tear gas canisters go off, they pop and bang, kind of like a firework. Dozens of canisters were going off. Even initially, there were four, five, six canisters at a time that they were throwing. I had to duck in an alley for a little bit because it got through my mask. It’s not a fun experience, even in very small amounts. You have to keep your eyes closed. It burns your eyes, it burns your mouth. For some people, it causes nausea and burning on the skin. Another local reporter told me his neck was burning and he had to use a decon wipe.

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I think because of George Floyd in 2020, people knew how to respond. Gregory Bovino, the head of the US Border Patrol who has been here the whole time, has said community members in Minneapolis are really prepared. A lot of people I’ve talked to have said, “I had my respirator ready from 2020,” and they just restocked on safety supplies, decon wipes, and first aid kits. Even if they weren’t immediately prepared, they could rapidly respond to these kinds of events. At all the events I’ve been to, people will set a table to hand out food and water and hand warmers. It was especially cold today — it wasn’t supposed to get above 0 degrees.

After the officers cleared the scene, everyone convened at the intersection of 26th and Nicolette, just a couple hundred feet from where Alex Pretti was shot. Some community members started a makeshift vigil for him at the location where he was killed. People were spelling his name out with pinecones and starting to leave flowers.

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