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Washington, D.C

ChurnZero announces ZERO-IN 2024, its fourth annual summit for customer success leaders, in Washington, D.C. this October

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ChurnZero announces ZERO-IN 2024, its fourth annual summit for customer success leaders, in Washington, D.C. this October


Registration is open for the essential customer success leadership conference on October 16-17, with speaking opportunities available in three conference tracks: Innovate, Impact and Influence.

WASHINGTON, March 12, 2024 /PRNewswire/ — ChurnZero, the platform and partner for customer success, has announced the return, under a new name, of its annual customer success (CS) leadership conference. This October, ZERO-IN 2024 (formerly BIG RYG) will see hundreds of CS industry leaders gather once again in Washington, D.C. to shape, share, and evolve the strategies and best practices of customer success with an agenda of learning and networking. Registration is open now with an early-bird discount available through July 1, 2024.

ZERO-IN 2024 will take place October 16-17, in a venue with sweeping views of Washington D.C., and the surrounding area. Customer success industry experts, thought leaders, and executives are invited to submit speaking proposals by April 26, aligned to one of three tracks designed to offer maximum value to ZERO-IN’s leadership audience:

INNOVATE: Explore transformative technologies, ideas, and strategies for digital customer success.
IMPACT: Optimize CS processes and programs for better customer experiences, retention, and efficiency.
INFLUENCE: Discover new ways to lead and influence CS teams, C-suites, and industry peers.  

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“We’re excited to announce ZERO-IN 2024, the flagship event of ChurnZero’s celebrated and much-imitated events series for customer success leaders,” says You Mon Tsang, CEO and co-founder, ChurnZero.

“As customer success teams continue to broaden their scope and influence beyond customer health, we’re retiring the BIG RYG name, which stood for the red, yellow and green of health scoring. ZERO-IN reflects the new power of CS to target opportunities for growth, to work with precision and power in protecting and building revenue, and to influence and shape the success of their SaaS and subscription businesses.”

Like last year, an optional customer training day will precede the main conference. ChurnZero’s training team will help attendees build their skills, whether foundational or advanced, in the industry’s top-rated customer success software. 

A limited number of sponsorship opportunities are available for industry partners and vendors to put their brands front and center at the event. Last year’s event welcomed nearly 300 customer success leaders, with 50 speakers and 30 workshops and sessions, with presentations from brands including Synthesia, Squire, Monday.com, LinkedIn, Discovery Education, Clear Digital, Countable, ESG, Higher Logic, Infinite Renewals, Katalon, Marigold, Success in Black, The Success League, Valuize, and more.  

Find out more and register for ZERO-IN 2024. 

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About ChurnZero

ChurnZero is the platform and partner for customer success, dedicated to helping subscription businesses grow and succeed at scale.

ChurnZero’s customer success software provides automation, in-app communication, health scoring, actionable reporting, revenue forecasting, and Customer Success AI™ to help customer success teams work efficiently, deliver greater customer value, and drive more revenue.

The ChurnZero team prides itself on being a top-rated partner, consultant, and coach to customer success teams worldwide who use ChurnZero to increase and scale their impact.

Founded in 2015, ChurnZero is headquartered in Washington, D.C., and has an office in Amsterdam.

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Washington, D.C

DC Public Health to begin daily testing of Potomac, Anacostia rivers for E. coli

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DC Public Health to begin daily testing of Potomac, Anacostia rivers for E. coli


Beginning on Monday, the D.C. Department of Health will be conducting daily tests for E. coli in the Potomac and Anacostia rivers. 

It comes more than five weeks after the Potomac interceptor collapse sent millions of gallons of sewage into the river.

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The testing will also coincide with an important safety advisory being lifted.

Why it matters:

Director of the D.C. Department of Health, Dr. Ayanna Bennett, says they will begin daily testing for E. coli in the Potomac and Anacostia rivers on Monday, along with help from the Environmental Protection Agency.

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Currently, D.C. is only testing weekly.

“We feel really secure that the initial sewage is not a threat to people, it’s passed through some time ago, but we do want to get more information about what the long term condition of the river is gonna be and how we should look at it going forward.”

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Big picture view:

Monday is also an important day because it’s when the District is expected to lift its advisory that recommends against recreational activities on the Potomac — we’re talking boating, fishing, walking pets by the water.

It’s important to note, however, that D.C.’s advisory pertains to its portion of the Potomac, and it has no bearing on advisories issued by officials in Maryland or Virginia.

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Still, this is being treated by many as a hopeful sign.

What they’re saying:

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But significant concerns absolutely remain for residents.

“I’ve had tons of messages from people saying they’re not going to let their kids row crew, they’re not going to go to sailing schools. We catch three million tons of blue cats out of the Potomac River. That season starts next week, and they’re not gonna be able to bring those blue cats to market,” said Dean Naujoks with the Potomac Riverkeepers.

“You knew years ago that parts of this Potomac Interceptor were corroded and vulnerable, especially where it broke, in Cabin John, our neighborhood,” one resident said, speaking at a public meeting in Bethesda on Thursday.

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“I know there are small business owners here. Who’s accounting for all of our losses that we’re getting due to your sewer blowing up?” another resident asked. 

Officials with D.C. Water, which is a public utility, have been running daily tests and will continue to do so as well.

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Washington, D.C

Pleasant, spring-like weekend for Virginia, Maryland, DC ahead of active start to March

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Pleasant, spring-like weekend for Virginia, Maryland, DC ahead of active start to March


After one of the coldest winters in years, the DMV is ending the month of February, and meteorological winter, with a nice spring preview.

Temperatures will reach the low 60s area-wide Saturday afternoon under mostly sunny skies. A real treat for the final day of February, enjoy!

Sunday will bring a few changes as an active weather pattern begins to bring in March.

Weekend forecast

A cold front will slowly move through the area and be mostly starved of moisture. There is a chance at a spotty shower or two, but most stay dry under mostly cloudy skies.

Temperatures will drop throughout the day as the front moves through with most afternoon temperatures in the 50s falling to the 30s by nightfall.

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European model forecast rainfall totals

European model forecast rainfall totals

This front will stall just to the south and be a focal point for several days of active weather next week around the DMV.

A wintry mix looks likely Monday with temperatures near freezing with little to no wintry precipitation accumulation, but a different story as that will then switch to all rain chances Tuesday through about Friday.

Forecast snowfall trend{p}{/p}
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Stay tuned to the First Alert Weather team as they continue to monitor forecast trends heading into next week.

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Washington, D.C

DC celebrates boost in college grant program for students – WTOP News

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DC celebrates boost in college grant program for students – WTOP News


The expanded funding aims to make college more affordable for thousands of D.C. students, continuing a program that has already helped nearly 40,000 graduates pursue degrees nationwide.

D.C. Mayor Muriel Bowser went back to school on Thursday. She headed to the gym at Coolidge High School in Northwest to make an announcement that could make college more affordable for eligible D.C. high school students.

Standing at the podium in front of a vibrant mural in the gymnasium, Bowser told the students, “A few weeks ago we got some good news from the United States Congress!”

“Even they can get it right sometimes!” she added.

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The news from Capitol Hill was that funding for the 25-year-old D.C. Tuition Assistance Grant program, or DCTAG, has been increased, something Bowser said she’s been working toward for 10 years.

Starting in the 2026-27 academic year, the maximum annual award for students who apply and qualify for the grants will go from $10,000 a year to as much as $15,000, and the overall cap increases from $50,000 to $75,000.

“These are real dollars guys, a real $15,000!” Bowser told the students. “This year alone, 4,500 students were approved for DCTAG, and that’s the highest number that we’ve had in the last five years.”

Since DCTAG was established, Bowser said nearly 40,000 D.C. high school students were serviced through the program, attaining degrees at more than 400 colleges across the country.

Among those who benefited from the DCTAG program was Arturo Evans, a local business owner who grew up in Ward 7 and graduated from D.C.’s Cesar Chavez Public Charter School.

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Speaking to the Coolidge students, Evans explained that as a high school student, he didn’t know if his dreams would ever come true.

“Do your homework, go to class, be on time, listen to your teachers,” he said. “Do not let your current situation determine who you can be tomorrow.”

Evans said without the grant money available in the DCTAG program his college prospects would have been “very limited.”

“I probably would have stayed local, probably would have had to go to a community college,” he said.

But he told WTOP, since he applied for and received grant money through the program, “TAG was able to pave the way for me to go ahead and achieve my dreams and go to my dream school,” at the University of Nevada, Las Vegas.

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While he was at UNLV, Evans said his mother’s illness meant he had to return to the District to help care for her. But thanks to help from his DCTAG adviser, he was able to complete his degree before becoming the CEO of his own D.C.-based business.

Among the Coolidge students attending the event was senior Victoria Evans (no relation to the speaker Arturo Evans), who also was in the DCTAG program and serves as the Command Sergeant Major of the Coolidge Junior Army ROTC.

Victoria Evans said she hopes to study medicine, and explained, “I found out about DCTAG through my school counselors and my college and career coordinators.”

Asked about the application process, she said, “It’s not hard at all. I would definitely say go and get the money they’re providing.”

D.C. Del. Eleanor Holmes Norton pushed to establish the funding when she introduced the D.C. College Access Act, which passed Congress in 1999. It was designed to address the fact that, since D.C. doesn’t have a state university system, D.C. students had limited access to in-state tuition at public colleges and universities.

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