West Virginia American Water launches customer advisory map

CHARLESTON, W.Va. — West Virginia American Water Firm has launched an interactive buyer advisory map on its web site, that reveals water service disruptions, deliberate service outages or boil water advisories inside sure areas.

The Buyer Advisory Map may be discovered within the Alerts part of the West Virginia American Water (WVAWC) web site. Prospects now have the power to look by service tackle or residence to find out if they’re positioned inside an alert space.

Prospects can even view further info such because the estimated time of restoration and steps to take when below an advisory.

Megan Hannah, Senior Supervisor, Authorities and Exterior Affairs advised MetroNews that prospects have requested a map much like what electrical utility firms use.

“All the knowledge that’s on the map is info that has been out there to our prospects however by no means in such a method that is very easy for our prospects to have the ability to search by their tackle to find out if they’re in an space of a boil order advisory or an outage,” Hannah mentioned.

Hannah mentioned launching the map is a part of the corporate’s method to enhance its buyer system for alerts, making it extra user-friendly. WVAWC has not too long ago upgraded its buyer dashboard with new instruments to examine and schedule service.

“In the event you see water taking place your avenue in your neighborhood or in case you activate a faucet and water shouldn’t be coming by means of, you may easiliy go surfing and report these outages relatively than calling the 800 quantity and perhaps ready on maintain for a time frame,” Hannah mentioned.

VIEW: WVAWC buyer advisory map

WVAWC mentioned its prospects are inspired to log onto MyWater and replace their account info, permitting the corporate to achieve them as wanted for any updates particularly associated to their property.

“We’re dedicated to offering distinctive customer support and are regularly in search of methods to enhance our communication round outages and advisories,” mentioned Chris Carew, vice chairman of Operations at West Virginia American Water in a launch.

“This buyer advisory map is a useful instrument that enables prospects to view occasions occurring of their space that will impression their water service.”

Hannah mentioned an individual doesn’t must be a buyer to entry the map. She mentioned events equivalent to landlords and media retailers have entry to info to push it out.