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FEMA apologizes after failing to deliver promised trailers to Helene survivors in North Carolina

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FEMA apologizes after failing to deliver promised trailers to Helene survivors in North Carolina


CHARLOTTE, N.C. (WBTV) – A spokesperson for the Federal Emergency Management Agency, or FEMA, apologized Wednesday in response to a question from WBTV about why the agency failed to deliver dozens of trailers to North Carolina residents displaced by Hurricane Helene.

Our questions came after a FEMA spokesperson told WBTV the week of Thanksgiving that the agency would deliver a total of 103 temporary or portable trailer homes to families in North Carolina by the end of that week. At the time, FEMA had delivered 27 homes.

By Wednesday, Dec. 4, FEMA had still only delivered 46 homes — well short of the number of promised trailers.

WBTV learned that more than 500 families have been approved for a FEMA travel trailer or manufactured home in the wake of Helene. The agency’s slow deployment of the homes means hundreds of families are weathering the snow and freezing temperatures currently hitting the North Carolina mountains.

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Despite that, a FEMA spokesperson initially struck an upbeat tune in an interview with WBTV on Nov. 26. The spokesperson then doubled down on a promise to deliver homes to the more than 500 families who have requested one.

“There could be 500 of these eventually given out?” a WBTV reporter asked.

“Here’s the beautiful part about it, the answer is ‘yes,’ and we’ve done even more. So we can handle it,” said FEMA Media Relations Specialist La-Tanga Hopes.

On Wednesday — after WBTV continued to press for answers about why the agency had fallen so short of its promised 103-trailer delivery goal by Thanksgiving weekend — a FEMA spokesperson called and apologized.

The FEMA spokesperson said they had miscommunication within the agency and will caution against disseminating information with methods other than written communication in the future.

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The FEMA spokesperson also told WBTV that the agency will not be issuing timelines for the delivery of the homes anymore because it is too difficult to confirm a timeline. They said that was, in part, because of the necessary utilities not being confirmed at the planned site, the weather conditions, roads being open, and the recipient showing at the scheduled time.

FEMA said there were 100 temporary homes in North Carolina, as of Wednesday. Forty-six had been delivered and the keys had been handed over to the survivor. Other homes were either undergoing a final inspection, in route to delivery, or waiting for the destination to be ready.

WBTV will continue pressing the agency for answers and track the agency’s delivery of homes to families in Western North Carolina.

Survivors of Hurricane Helene have until Jan. 7, 2025 to apply for disaster relief.

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Duarte girl kidnapped in 2020 at 5 years old found safe in North Carolina

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Duarte girl kidnapped in 2020 at 5 years old found safe in North Carolina


A girl who was kidnapped from Duarte in 2020 when she was just 5 years old has been found safe in North Carolina.

The Washington County Sheriff’s Office said it found Karen Rojas, who is now 11, on Tuesday. She was enrolled in school under an alias, according to investigators.

Authorities said she was kidnapped on June 2, 2020.

The Los Angeles County Sheriff’s Department and the Los Angeles Department of Children and Family Services notified Washington County law enforcement that she may be in the state.

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They coordinated with several agencies, located the girl and took her into protective custody.

“These are very rare occurrences to have such a positive outcome on such an old case as this, but it reminds us that through hard work, and dedication, and cooperation, stories with positive outcomes like these can happen,” the Washington County Sheriff’s Office said in a social media post.

Due to the age of the child, further information was not immediately available.

Copyright © 2026 KABC Television, LLC. All rights reserved.



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These 4 Western NC towns are among WorldAtlas favorites for 2026

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These 4 Western NC towns are among WorldAtlas favorites for 2026


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A new list from WorldAtlas named the publication’s top 10 favorite North Carolina towns of 2026, including several locations located in Western North Carolina.

Founded in 1994 by cartographer John Moen and his wife, Chris Woolwine-Moen, WorldAtlas publishes educational materials and articles on geography, sociology, demography, environment, economics, politics, and travel.

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Previous Citizen Times articles have covered numerous mentions of Western North Carolina from WorldAtlas, including “idyllic” and “unpretentious” towns, scenic drives, a favorite downtown area, and more. In the new list, published March 9, WorldAtlas writers chose their all-time favorite North Carolina towns ― almost half of which were located in the western region of the state.

Here’s what WorldAtlas had to say about mountain North Carolina towns, plus the full list and more.

What to do in Banner Elk, N.C.

WorldAtlas noted the range of activities offered in Banner Elk throughout the year. The town sits in the Blue Ridge Mountains between the Sugar Mountain and Beech Mountain ski resorts. Writers highlighted the following locations and activities in Banner Elk:

  • Wildcat Lake, which has a lifeguarded white-sand beach and is used for swimming, non-motorized boating and fishing for largemouth bass, trout, and bluegill
  • Grandfather Mountain Nature Museum, a museum located at Grandfather Mountain
  • The Mile High Swinging Bridge, the highest suspension footbridge in the United States, which visitors can cross on foot

What to do in Blowing Rock, N.C.

Also included on the WorldAtlas list, Blowing Rock takes its name from a rock formation where the wind appears to blow upward. The list highlighted the following locations and activities in Blowing Rock:

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  • The town’s namesake, “Blowing Rock,” is a rock formation known for views of Johns River Gorge and the surrounding forest
  • Fishing, spelunking and rock climbing opportunities in the area
  • Moses H. Cone Memorial Park, also known locally as “Cone Park,” which has hiking trails and is located on the Blue Ridge Parkway
  • Memorial Park on Main Street, where town events and concerts often take place

What to do in Brevard, N.C.

Brevard, also known as the “Land of Waterfalls,” is home to more than 200 waterfalls located across Transylvania County. WorldAtlas highlighted the following locations and activities in Brevard:

  • Museums, trails, rock climbing and the surrounding area’s many waterfalls
  • Guided Jeep and hiking tours to view waterfalls throughout Transylvania County
  • Veterans History Museum of the Carolinas, a museum displaying artifacts from U.S. military conflicts
  • Transylvania Heritage Museum, a museum focused on local history and genealogy

What to do in Hot Springs, N.C.

Hot Springs’ name comes from the natural springs that attract visitors from across the state and region. The springs are commonly visited by hikers seeking relief after traveling along the Appalachian Trail, which runs through the town. WorldAtlas highlighted the following activities and events:

  • Kayaking on the French Broad River
  • Trailfest, a celebration of hiking typically held in April
  • French Broad River Festival, a celebration of the French Broad River held each year on the first weekend of May
  • White-water rafting and ziplining opportunities in the area
  • Fishing, skiing, sport shooting, golf, disc golf, biking and horseback riding opportunities throughout the area
  • A range of accommodations including campgrounds, privately owned cabins, apartments, suites and cottages, with options from basic to luxury experiences

WorldAtlas’s best towns in North Carolina

The full list of WorldAtlas’s favorite North Carolina towns of 2026 included:

  • Banner Elk
  • Beaufort
  • Blowing Rock
  • Brevard
  • Davidson
  • Edenton
  • Hot Springs
  • Seagrove
  • Manteo
  • Wrightsville Beach

Iris Seaton is the trending news reporter for the Asheville Citizen Times, part of the USA TODAY Network. Reach her at iseaton@citizentimes.com.



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‘It was dire’: NC State professor returns from Qatar after being trapped during Iran war

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‘It was dire’: NC State professor returns from Qatar after being trapped during Iran war


An North Carolina State University professor is back home Monday night after he was trapped in the Middle East as war with Iran broke out.

Rich Spontak was stuck in Qatar while traveling from Bangkok to Spain and was forced to stay in the country for about a week. Several travelers were trapped for days in the Middle East after Iran’s
Supreme Leader Ayatollah Ali Khamenei and several defense leaders were
killed in joint strikes by the United States and Israel.

Spontak, like many travelers, found himself stranded in the Middle East after the initial attacks, which quickly entangled more surrounding countries, including Kuwait and Saudi Arabia, where seven U.S. service members were killed in retaliatory attacks from Iran.  

Spontak said there were times he thought he wouldn’t make it out.

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“I would just keep looking out and looking for the missiles,” Spontak said. “Some people that I met along the way were hit by shrapnel from the missles. It was dire.”

Airspace over Iran, Iraq, Bahrain, Kuwait and Syria remained closed, according to flight-tracking service Flightradar24. Azerbaijan also shut the southern sector of its airspace on Thursday after accusing Iran of a drone attack that injured four civilians and damaged an airport building.

Lilia Austin, a Chapel Hill woman who was part of a group of 100 women who went to Israel for a trip the day before Khamenei was killed, also returned home on Sunday after she left Israel through Egypt.

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