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Maryland lawmakers seek to bolster consumer protections in 2024

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Maryland lawmakers seek to bolster consumer protections in 2024


With consumer protections in mind, the Maryland General Assembly is looking to stop ticket resellers from price gouging eager concertgoers and arts fans this legislative session.

Senate Bill 539, sponsored by Sen. Dawn Gile, an Anne Arundel County Democrat, seeks to prohibit the resale of tickets purchased at face value online by people who flip them for exorbitant fees. The bill would still allow resale websites to profit off service fees, but the price of the tickets would remain affordable to interested consumers.

It would also stop the practice of third parties advertising “speculative tickets,” or selling tickets they don’t have prior to the official sale date.

Should it pass, online scalpers who do not comply could be subject to litigation from the attorney general’s office, private lawsuits and/or fines up to $1,000.

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Ticket holders would still be able to transfer their tickets for events they can’t attend.

Gile is partnering with House Economic Matters Committee Chair C.T. Wilson, a Charles County Democrat, who plans to usher the bill through his chamber.

“Gone are the days where you could just wait in line [and] get your ticket,” Wilson said at a news conference Wednesday morning regarding consumer protection legislation. “Technology has allowed us to step forward and do this from our homes. The problem with that technology is it also allowed individuals to buy those tickets up first.”

Wilson explained that third-party retailers enlist bots to buy the tickets and create a demand and sell them “to the highest bidder.”

The phenomenon has moved beyond just popular concerts.

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Gile said that, while the issue of third-party price gouging for tickets came to light because of popular artists like Taylor Swift, it’s begun to impact other forms of entertainment, like performances of “The Nutcracker” held at Maryland Hall in Annapolis.

“The system is broken, and it only serves these bad actors and the platforms they facilitate,” Gile said. “It doesn’t serve our artists, our venues or our Maryland consumers, and it’s time to address these issues head-on.”

Addressing ticket gouging was not the only consumer protection goal legislators rolled out Wednesday.

Gile is also partnering with Del. Sara Love, a Montgomery County Democrat, to sponsor the Maryland Online Privacy Act of 2024, which seeks to limit how tech companies collect, store and sell consumer data.

Gile’s Senate Bill 541 and Love’s House Bill 567 would minimize the kind of data companies collect, limiting it to only what is necessary and relevant to the product, which must be securely stored. The legislation would give consumers the right to know what data is being collected, who it’s being shared with and the ability to request that it be deleted. It would also prohibit companies from selling their information or use it for targeted advertising.

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“Right now in Maryland there is no comprehensive privacy law, and that is a problem because companies are collecting, storing, sharing and selling our personal and sensitive data, largely without our knowledge or consent,” Love said.

Del. Jared Solomon and Sen. Ben Kramer, both Montgomery County Democrats, are jointly sponsoring the Maryland Kids Code, House Bill 901 and Senate Bill 844, which would require for-profit companies that annually gross more than $25 million with online platforms that collect data from 50,000 or more unique users to stop harvesting and selling children’s online data.

“If we allow things that happen in the online space to happen in the three-dimensional world, I don’t think any parent would be OK with that — we would be horrified,” Solomon said. “But because this is done sort of in the guise of algorithms and data management practices … companies are allowed to get away with this.”

The bill would also require companies to analyze their platforms and fix any issues that could harm young people. Solomon said the bill is “not punitive,” and provides companies with a “right to cure,” giving platforms three months to remedy any harmful aspects after they’ve been identified. If platforms don’t comply, they would be required to pay a fine of up to $2,500 per affected child for each negligent violation and up to $7,500 per affected child for each intentional violation.

The bill doesn’t require companies to remove content or limit access for young people.

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Solomon said online platforms have already implemented some of the bill’s measures. Last February, Meta changed their platforms to prohibit activity-based advertising from being shown to users between ages 13 and 17. For minors who use YouTube, the platform’s default settings default to the most private.

“Here’s the bottom line: No parent would ever tolerate a pervert at their child’s bedroom window, no parent would ever tolerate a stalker following their child to school or sitting at the park and watching everything that they do,” Kramer said. “But, right now, internet companies are tracking everything that our children do.”

The fourth bill in the legislature’s consumer protections package seeks to prohibit retail energy suppliers from using predatory practices to influence Marylanders to switch energy providers by offering teaser rates, or short-term rates that appear to save money but then significantly grow in cost.

Senate Bill 1, sponsored by Senate President Pro Tem Malcolm Augustine, a Democrat from Prince George’s County, and House Bill 267, sponsored by House Economic Matters Committee Vice Chair Brian Crosby of St. Mary’s County, would stop retailers from using deceptive practices like teaser rates when pitching a switch to their company.

According to the bill’s sponsors, the competitive energy market would still exist and consumers would still be able to choose their supplier.

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Augustine said that about 300,000 Maryland residents pay an average of $500 a month for their energy bills, which equates to approximately $150 million.

“We’re bringing this bill forward to protect people,” Crosby said. “No Maryland family that is busy working to keep the lights on should have to worry about getting swindled by someone promising better rates in the short-term and not telling them about the long-term effects, essentially ripping them off.”



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Maryland

Maryland elections officials deal with threats of violence, turnover concerns ahead of presidential election

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Maryland elections officials deal with threats of violence, turnover concerns ahead of presidential election


BALTIMORE Since the last presidential election, Maryland has seen a concerning rise in turnover among our state’s election officials—with almost half new to their positions—according to research from the Bipartisan Policy Center. 

As of January 2024, Maryland saw turnover in 11 voting jurisdictions.

Turnover is also on the rise nationally according to a CBS News investigation. 

What is driving the exodus? Some blame an increasingly hostile environment, fueled by citizens who do not trust the election system. 

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Documenting Threats in Harford County

Stephanie Taylor oversees elections in Harford County.

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“Love and Not So Much Love Notes”   

Mike Hellgren


She gets a lot of correspondence from the public—and keeps all of it in a binder with the title “Love and Not So Much Love Notes” on the cover.

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“These are our nice letters, and these are our nasty letters,” she showed WJZ Investigator Mike Hellgren

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Taylor with the book

Mike Hellgren


“There’s a lot of cursing. We’ve been called Nazis,” Taylor said. “We’ve been accused of cheating, changing voter turnouts, changing the results, which is very hurtful to us because we take great pride in our job that we do here.”

Hellgren asked her what that says about where Maryland stands right now. “There are a lot of angry people who do not trust the election process. I don’t know how to get through to them,” she said.

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Since the 2020 presidential election, Maryland has seen a 46 percent turnover rate among election officials. That is larger than the 36 percent national average.

“Have you had people leave because they could not take it?” Hellgren asked. 

“Yes,” Taylor admitted. “One person who was with the office for quite a long time. She had a key role in this office. Just the stress of it—she’s just like, ‘I’m done.’ And she quit.”

To make sure her staff members feel safe, Taylor has used grants to dramatically increase security at their office and warehouse in Forest Hill.

“This is one thing everyone in the office said we needed to enclose this after all the craziness started happening after January 6th,” Taylor said as she showed WJZ the public entrance area. 

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Taylor and Hellgren in office vestibule 

Mike Hellgren


She had bullet- and bomb-deflecting glass installed that will not shatter.

“We have changed the whole look of this office. We used to have an open reception area. We put walls up. We put glass in. It is not bulletproof glass, but it will change the direction of a bullet. We have coating on our windows that if someone were to put a bomb outside, this coating would catch it and it would just drop it so there wouldn’t be shards,” Taylor said.

There are also new cameras and stronger locks. 

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“Now, if it’s unlocked, it has a high-powered magnet and you have to be buzzed in,” she said at a secondary door to the board room. 

“We have our own FBI contact. I never in my life thought I would say that I have my own FBI contact. It just never even crossed my mind,” Taylor told Hellgren. 

“They were being disruptive, calling us names. We got a threat in one of the meetings that we got on tape. I did turn that in to the FBI and the sheriff’s department. It’s just the way the world looks at us now. It’s so different,” she said.

New Law Means Stiffer Penalties 

Earlier this year in Annapolis, the General Assembly took action to protect poll workers, election judges and their families from threats which have been on the rise across the country. 

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Citing the turnover, Governor Wes Moore’s administration advocated for and and won changes to the law. There are now tougher penalties against those convicted of threatening election workers, with fines increasing from $1,000 to $2,500

“It is becoming harder to recruit election judges. It is becoming harder to recruit elections administrators, and we need to respond to that,” said Eric Luedtke, the governor’s chief legislative officer at a hearing on February 21st. 

Violators could also get up to three years behind bars.

During that hearing about the legislation, Baltimore County’s elections director revealed she, too, had been threatened. 

“After receiving a threat firsthand, I was overwhelmingly thankful for the protection from my county, the FBI and homeland security,” Ruie Lavoie, the director of Baltimore County elections, told lawmakers. 

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WJZ asked Maryland’s state elections administrator Jared DeMarinis whether the new law does enough to deter people from threatening election workers. “I hope so. I think time will tell on that, but I think you have to have the first step and I think this was a great first step,” DeMarinis said. 

State Safeguards the Vote

DeMarinis took over as elections administrator from Linda Lamone last year.

She had served in that position for more than 35 years, but DeMarinis also worked in that office for almost two decades. 

“Yes, I’m a new person, but it’s not like I don’t know the electoral process,” DeMarinis told Hellgren.

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On the threats, DeMarinis acknowledged “those types of incidents really shake you to the core.”

He said, “This is really trying to take it to a new level where you’re trying to inflict bodily harm or even death upon you know a person just doing their job and making sure that our democracy works.”

He made it a priority to stamp out misinformation and added a “rumor control” section to the state elections website.

“Before, there was a trust. There was an understanding in the process here, and there’s a segment of the population now that just doesn’t believe in any of that,” DeMarinis said.

DeMarinis is also pushing young people to get involved as election judges and poll workers.

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He is aware that when elections officials leave, so does their experience and knowledge of the process. That is why he is partnering more experienced elections officials with newer ones to lessen the impact of any turnover.

And DeMarinis believes that turnover is not always a negative. 

“Turnover brings new blood, new ideas, new points of view to the process. It helps streamline things. But yes, there is a concern about losing a lot of institutional knowledge,” he said. 

A Veteran in Charge in Baltimore City

“I just don’t want to believe that people are not interested in an important process as this,” said Armstead Jones, Baltimore City’s election director 

Baltimore has one of the longest-serving elections directors in the state.

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Armstead Jones said in the city, the problem is not threats, but getting enough people motivated to staff the polls.

“At one time, we’d have as many as 3,200 election judges working Election Day and those numbers have dropped over the years,” Jones said. “I believe in this last election, we may have had about 1,500 judges to work. Maybe 2,100 trained, 600 did not show so those numbers are getting lower each time.”

The state remains committed to smooth and transparent elections, despite the challenges. 

“Having that full confidence in the system is the underpinning of everything that we do with good, solid elections,” DeMarinis said.

Staying Despite Challenges

“I love the job. I love the people I work with,” said Taylor of her Harford County position. “If you’re in a polling location, it’s so much fun to be there and you see people coming in and taking part in democracy.”

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She told Hellgren she has no plans to leave and be part of the turnover despite uncertainty about the future. 

“Do you see it getting any better?” Hellgren asked. “I’ll let you know after this election. It depends on what happens after this election,” she said.

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Sunny, beautiful start to Maryland’s workweek

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