Miami ranks among top U.S. cities for debt collection calls as Florida places near top, study finds

Miami residents are among the Americans most likely to receive debt collection calls, according to a new study examining Federal Trade Commission complaint data.  

The NumberBarn analysis ranked Miami fourth among the nation’s largest metro areas for debt collection complaints after adjusting for population. Florida also ranked fourth among all states for debt collection complaints per capita.

Nationwide, consumers filed more than 471,000 debt collection complaints with the FTC in 2025, more than twice the total reported a year earlier. Nearly 47% of those complaints described collectors as abusive, threatening or harassing.  

Researchers caution that not every complaint involves a legitimate debt collector. Many consumers reported they believed the debt was inaccurate or that the calls were part of a scam.

Florida ranked behind Georgia, Texas and Louisiana for debt collection complaints per capita, underscoring the growing number of Floridians reporting issues with collection calls.  

Among major metropolitan areas, Atlanta ranked first, followed by Dallas and Houston, with Miami placing fourth nationally. Miami also ranked among the five metro areas with the highest overall volume of complaints filed during 2025.  

Researchers say the sharp increase in complaints may reflect rising household debt, more aggressive collection activity and greater public awareness of the FTC’s complaint system.

The study found Americans between ages 30 and 39 filed the largest number of complaints last year, followed by those ages 40 to 49 and 20 to 29, groups often managing mortgages, credit card balances, student loans and other major financial obligations.  

Tips for consumers

Experts recommend taking several steps if you receive repeated debt collection calls:

• Ask the collector to provide written verification of the debt.
• Never give out sensitive financial information until you’ve confirmed the caller is legitimate.
• Learn your protections under the Fair Debt Collection Practices Act.
• Report abusive or suspicious calls to the FTC.
• Consider using call-blocking features available through your phone carrier or a trusted app.