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Delaware’s largest county adopts 'Video 911' to get ‘eyes and ears on the scene’

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Delaware’s largest county adopts 'Video 911' to get ‘eyes and ears on the scene’


While the county will use footage it obtains to aid investigations and prosecutions, Holden stressed that as soon as a video chat is terminated, the county won’t have further access to the caller’s phone.

Supervisor Chris Williams added that before asking a caller to share their screens, managers who monitor what dispatchers enter into the system will decide whether video would help responders.

“So we’re not just going to randomly solicit video for things that we can just get verbal information from and relay that to the police officers,” Williams said.

“In the case of an active shooter where somebody was hiding in a store and they’re able to stream video of where the people were inside the building, that would be beneficial to the responders to be able to see that information and get that live update as they’re trying to enter the building.”

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Dispatcher Onassis Burton says he’s pleased that one of his bosses will make the call to ask for video access.

“Since we get lots of crazy calls and we get lots of crazy texts, we don’t want to receive lots of crazy pictures and videos just immediately,’’ he said.

Burton envisions Video 911 as yet another way to protect citizens in peril. “I think it’s gonna be useful. All tools are useful if they are used right,’’ he said.

County Executive Matt Meyer says it’s all about protecting the public.

“I’ve always thought it was ridiculous, for over a decade, that you can pull out your phone, open up a variety of apps, and call your best buddy anywhere in the world and have a video conversation.”

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“But you can’t do it in the most urgent emergency, the most important call you’re gonna make, and that’s a call to 911. We just hope the public uses it.”



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Delaware

DMV in Minquadale, Delaware reopening months after trooper’s death

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DMV in Minquadale, Delaware reopening months after trooper’s death


Tuesday, March 10, 2026 9:34AM

Minquadale DMV reopening Tuesday

MINQUADALE, Del. (WPVI) — The DMV in Wilmington, Delaware is reopening at 8a.m. Tuesday.

This comes after the deadly shooting of State Trooper Matthew “Ty” Snook, 34, in December 2025.

A man walked into the facility and shot and killed Snook.

The DMV said service at the Wilmington location will be by appointment only for now. The Delaware City, Dover, and Georgetown DMV locations will continue to offer walk-in service to customers.

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Copyright © 2026 WPVI-TV. All Rights Reserved.



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Delaware

Pistol Whipped, Robberies, Carjacking At Delaware Park Casino

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Pistol Whipped, Robberies, Carjacking At Delaware Park Casino


About First State Update News Room

First State Update’s Delaware editorial team delivers dynamic, around-the-clock coverage of breaking news, politics, and major developments across Delaware and the surrounding region. We’re are on the ground bringing readers fast, accurate updates on the stories shaping Delaware. Have news to share or a tip to pass along? Email us at [email protected] or send us a message on Facebook.


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Spike in utility bills after cold snap forces Delaware customers to make tough choices

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Spike in utility bills after cold snap forces Delaware customers to make tough choices


Delaware elected officials push back on rising prices

Gov. Matt Meyer called out Delmarva for “overcharging Delaware families” in his January State of the State speech. He has also urged the Public Service Commission to reject the utility’s rate requests.

“Rate increases far beyond inflation are unacceptable,” he said. “Delmarva’s out-of-state shareholders should not take advantage of Delaware’s families working to make ends meet. We must hold monopolies accountable.”

Democratic members of the Delaware General Assembly also sent a letter in February to the commission, calling for Delmarva to resubmit its December rate increase request so it falls under a law that took effect in January that gives the commission greater scrutiny over rate increase requests.

The state lawmakers also noted that Delmarva has sought three electric base rate adjustments over the past five years and asked the commission to reject the current rate case so the company would have to resubmit the request.

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“We cannot reward Delmarva investors with such high returns on the backs of our constituents,” the letter stated.

Beal said they appreciate the governors in the states that use the PJM grid focusing on the supply costs and the need for more generation, which he said was the true driver of these significant increases for customers. He argued that they work on the delivery side to keep costs down.

“Our company’s been around since 1909,” he said. “Not all of our equipment is that old, but we certainly have some aging equipment. Over 50-year-old transformers that are really at the end of their life, and you want to make sure that you’re replacing this equipment in a planned manner, versus a catastrophic failure of equipment.”

Assistance programs to help low- and moderate-income households

Wilmington resident Alan Shores said he has tried to apply for help as his average monthly bill has gone from around $200 a month to about $500. Shores depends on monthly disability payments and said he’s struggling to afford his prescription medication because of the rising cost.

“I’m tap dancing as fast as I can, trying to pay this stuff, and I just can’t,” he said. “It’s because of this electric bill. Once that electric bill went through the roof, I’m like, ‘What do I do?’”

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Beal said they are adding $500,000 to the $6.5 million customer relief fund created last year. Past-due gas and electric customers who have a household income between 60% of the state median income and 350% of the federal poverty level could be eligible for a $500 credit.

The utility also offers payment arrangements and budget billing, and it directs customers to financial assistance offered by charitable organizations.



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