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Lubbies Bagels in East Dallas takes a pause after customer avalanche

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Lubbies Bagels in East Dallas takes a pause after customer avalanche


Dallas is in the nascent stages of a huge bagel boom, with a wave of artisanal bagel shops recently opened, from Starship Bagels to Shug’s Bagels to Sclafani’s, all building a local bagel buzz.

That wave includes Lubbies Bagels, a small shop that opened, briefly, at a high-profile intersection of Peavy and Garland Road in East Dallas.

Lubbies is really just two sisters: Andrea and Jennifer Lubkin, and when they announced their August 2 opening date, they also requested that customers cut them a little slack.

On July 29: “Heads-up, we’re starting with a very soft opening, next Wednesday 6:30 am -2:00 pm. Bagels and schmears only. Please be gentle!”

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Again, on August 1, the day before they opened: “Bagels and schmears only, soft opening, please be patient.”

But Lubbies got deluged with lines, engendering long waits, so much so that the shop got overwhelmed, and on August 5, announced they would temporarily close down:

“Friends and neighbors! Due to the legitimately, overwhelming response, we’re opting to close for a few days and reset so we’re more well equipped to handle demand while maintaining standards. We have been so heartened by the outpouring of support and are looking forward to seeing you sometime next week! Please keep an eye out for updates! With Lub, Andrea & Jen”

If you’ve lived your life without a bagel shop closeby, and a bagel shop opens, and asks you to be gentle, do you go the very first week they’re open? Or maybe wait a week or two to give them some room?

Daniel Puente is one of customers who visited the shop the first week.

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“I went on Wednesday during their soft opening,” he says. “Things were a bit hectic. On the way home I wanted to be upset about the wait. I was looking for anything to be wrong with my order….Took that first bite and y’all… their bagels are so good and worth the wait. I forgot what I was mad about. Soft openings are there to get the kinks out. The service was great and they’ll figure it out. Can’t wait for the next opening. I’ll definitely be back.”

Puente lives nearby and says he wasn’t fully cognizant of the shop’s warnings.

“I was wanting to support a new business and wanted to try it out,” he says. “We saw the line when we got here, but I thought, ‘It’s bagels, how long can it take’.” And then at some point, after waiting a while, you’re invested.”

Most of the response has been supportive, with reassurances like this one from Carrie Frisbie: “Ya’ll this is what a soft opening is! It allows them to work out the kinks, and make improvements. How the hell were they to know the number of people that were going to show up. Give them a minute to regroup…man you guys are rough! Let’s not make them regret coming to our neighborhood!”

But the delays caused some disenchantment among other customers who quickly went online to post 1-star reviews, after the business was open for less than three days.

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A review of the Google reviews:

Mechelle Jimenez: “Waited 30 mins in line, then 15 inside. Then they held the line so we walked out. Not worth it. Selection is also so small.”

Perhaps Mechelle With An E missed the shop’s post about them opening with a limited selection.

Antwon Ackah: “Wanted 20 min for two toasted bagles one cinnamon rasinj/one plain with no smear on bagle ,smear on side , Pretty simple ..Get to car one bagle only ,did not want smear on bagle. order WRONG.. Took too long and still got order wrong and missed bagle..”

If one were to judge Google reviews by spelling or grammar, then Antwon would get 0 stars.

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Jonathan Groves: I hope Jon Taffer from Bar Rescue rescues bagel shops too!!!
We waited 50 minutes for 2 bagels with schmear, with no coffee (because the Gen-Z baristas were clearly not up to the task) and no cold drinks either, because the drink cooler was not operable. Who wants to pay $3.50 for a warm soda?
On top of that, the owner was telling customers to “be gentle” as opposed to having any expectations of her slowly-moving gen z staff to move faster or serve customers with a smile. Maybe this is why people were walking out the door disgruntled or going across the street to cultivar coffee to actually have something to drink that while waiting in line for their bagels.
As much as we want a Bagel shop in our area to succeed, the customer experience was far worse than the bagels.
I hope to review this place in a couple months after they (hopefully) have worked out the kinks.

This former resident of Colorado gave a high rating to his dentist (“I only wish I could take this practice to my new home”), and loved the ladies at the discount diamond shop where he bought an engagement ring, but was not happy with the way the Hilton in Grand Junction handled a noise complaint issued against him.

To Lubbies’ credit, they responded to “Jonathan Groves” complaint with a chipper attitude: “If you’d ever like to see how it feels to hand roll a thousand bagels, our door’s open to you anytime! Lub em’ or leave em’ – Andrea”

The Lubkins are still working on re-opening and are planning on sometime in mid-August.



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Dallas, TX

Cowboys coaching search: Could Jason Witten replace Mike McCarthy?

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Cowboys coaching search: Could Jason Witten replace Mike McCarthy?


Dallas Cowboys owner Jerry Jones is exploring options for a new head coach following the departure of Mike McCarthy, and one name generating buzz is franchise legend Jason Witten. Known as the best tight end in Cowboys history, Witten has long been a favorite of Jones and is being considered for the high-profile role.

McCarthy and the Cowboys parted ways after five seasons, ending a tenure that included three consecutive 12-5 records but just one playoff win. The coaching search is officially underway, and Witten’s name has surfaced alongside other contenders.

Witten, an 11-time Pro Bowler and the franchise leader in games starts, receptions, and receiving yards, has deep ties to Dallas. While his coaching experience is limited to leading a private high school team to a state championship, his leadership qualities and familiarity with the organization make him a compelling, albeit unconventional, option.

If hired, Witten would follow a path similar to Detroit Lions head coach Dan Campbell, another former Cowboys tight end. Campbell transitioned to the NFL coaching ranks after years of assistant coaching experience, a step Witten has yet to take. However, Jones has a history of making bold decisions, and Witten’s intimate understanding of the Cowboys’ culture could give him an edge.

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While some question whether Witten’s high school coaching background is sufficient preparation for the NFL, Jones values loyalty and passion for the franchise, qualities Witten embodies. His connection with the Cowboys and leadership on and off the field could make him an intriguing choice to guide the team into its next chapter.

Jones’ next coach will be his ninth. The first four were first-time NFL head coaches, starting with Jimmy Johnson when Jones bought the team in 1989. The former University of Miami coach won back-to-back Super Bowls before an acrimonious split with Jones, his college teammate at Arkansas.

Three of Jones’ past four hires had NFL head coaching experience, including Super Bowl winners Bill Parcells and McCarthy. The exception was former Dallas quarterback Jason Garrett, the longest-tenured coach under Jones at nine-plus seasons.

The Cowboys have yet to release updates on the search, but Jason Witten remains a name to watch as the process unfolds.

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Dallas, TX

Dereck Lively Gets Key Ankle Injury Update For Dallas Mavericks

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Dereck Lively Gets Key Ankle Injury Update For Dallas Mavericks


About four minutes into the Dallas Mavericks’ recent contest against the Denver Nuggets, starting center Dereck Lively left the contest with an ankle injury.

Evidently, the Mavericks are already dealing with massive injuries to Luka Doncic and Kyrie Irving. Those two superstars lead the team and Lively is right up there as one of the more impactful players on the team.

However, just one day after the injury, Lively has already gotten X-ray updates back on his sprained right ankle, and it’s a bit of a relief for Mavericks fans. Chris Haynes provided the recent update.

“Dallas Mavericks center Dereck Lively II received an X-ray on his sprained right ankle and results were negative. No timeline established as of now,” Haynes reported.

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The Mavericks are struggling to stay healthy, though doing so by April is the main goal and it’s just January. Lively has had issues remaining on the hardwood for the club in his inaugural two seasons, and it’s leaving some fans concerned.

READ MORE: Latest Timeline for Luka Doncic’s Return to Dallas Mavericks Revealed

Stick with CommanderGameday and the Locked On Commanders podcast for more FREE coverage of the Washington Commanders throughout the 2024 season.

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Dallas, TX

In messy city manager search, Dallas council failed in its fundamental job

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In messy city manager search, Dallas council failed in its fundamental job


The Dallas city manager search has unspooled in the chaotic style we’ve come to expect from this City Council. There was the ho-hum recruitment brochure draft featuring the wrong skyline. There was the council civil war over the timeline of the search and the flow of information about candidates. And nothing says “we’ve got our act together” like eleventh-hour candidate interviews the day before Christmas Eve.

When two original semifinalists and a former Dallas city official dropped out of the race, no one was surprised.

We wish the next city manager the best of luck because no amount of talent and hard work can overcome a fundamental flaw of this search, and that is the lack of formal, measurable goals by the City Council. Our city is about to hire its CEO, but its board of directors has no metrics to set expectations or hold that person accountable for the most important job in Dallas.

If you want to understand how dysfunctional the situation is, start with the fact that the council’s appointees — the city manager, city attorney, city secretary and city auditor — haven’t had a performance review in more than two years. Our last city manager, T.C. Broadnax, had his last evaluation in August 2022. He left in May 2024. Interim City Manager Kimberly Bizor Tolbert, the front-runner for the job, hasn’t had an evaluation since her appointment last spring.

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The council has hired a consultant over the years to help conduct the evaluations of its appointees. But no consultant can fix this council’s main problem, and that is its inability to come together to develop a consensus around four or five priorities and the metrics to measure progress in those areas.

Even when performance reviews for council appointees were happening, the process was broken. The council’s consultant called council members individually to solicit feedback, with the consultant identifying “themes” shared verbally with the council, and with no particular comments attributed to specific people, according to a 2022 memorandum from Management Partners, the firm hired to do the work. The city manager and other appointees were “invited” to prepare a report on their accomplishments and goals for next year, with the potential for “refinements” based on council input.

There was no written report from the performance evaluation, other than any goals reports produced by the appointees.

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It’s a shockingly wishy-washy approach to evaluating an employee, let alone a C-suite executive.

And don’t expect even a veneer of transparency for taxpayers. Last year, we requested Broadnax’s goal reports and were told by the city that there were no responsive records, only to hear a council member remind her colleagues last week that Broadnax produced a memo with his goals after his last performance review in 2022. City staff failed to release this memo in response to our request. Such a document should be public under the Texas Public Information Act.

Now, on the brink of hiring its next city manager, the council is panicking about the fact that it hasn’t evaluated its council appointees in a long time and that it has no measurable goals for any of them. The council committee whose job it is to codify the annual review process can’t seem to agree on how to move forward.

Mayor Pro Tem Tennell Atkins chairs the committee. In a December meeting, he led a discussion on next steps to resume performance reviews of council appointees. Council members learned that their previous consulting firm, Management Partners, had been acquired by Baker Tilly, the company that is leading the messy city manager search. But the woman who had worked closely with the council on previous performance reviews was no longer associated with either company.

The committee gave city staff mixed signals on how to proceed. Some council members said they wanted to continue working with the previous consultant. Others asked to hear from Baker Tilly. Some said they were dissatisfied with the previous consultant or concerned about Baker Tilly and wanted to hear from other vendors. Council members said to move quickly.

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By the time the council committee picked the conversation back up this month, confusion reigned. Baker Tilly prepared a presentation that described a performance review process very similar to what the council had with its previous partner. Atkins indicated that the council was moving forward with Baker Tilly using an existing contract, and other committee members pushed back. Meanwhile, an assistant city manager and an assistant human resources director couldn’t answer a council member’s simple question about when the council appointees were last evaluated.

“Yes, we are overdue for these reviews, but I think that they should be pursued seriously with the appropriate time periods involved,” said council member Paul Ridley. “I don’t think we should out of convenience select someone who is doing other work for the city at the present time.”

Council member Jesse Moreno asked whether Baker Tilly would have a conflict of interest in facilitating the performance review of an executive the firm helped hire. A representative tried to assuage Moreno, but he is right to bring that up, given that Baker Tilly would be required to conduct a new search at no cost to Dallas if the city manager doesn’t last a year. Council members should be skeptical. (Keep in mind it was Baker Tilly that produced the hiring brochure for Dallas city manager. The cover photo was a shining image of the Houston skyline.)

The council now seems poised to consider other consultants for the performance evaluations. Council members should do their due diligence instead of repeating their sloppiness for the sake of comfort.

Hire a consultant, if you must, to moderate the conversation or offer pointers, but a management firm can’t do the hard work for you.

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Outgoing council member Jaynie Schultz said it best: “This problem is ours as a council. We have not done our work. And so we can try spending all of our time diverting all the problem and the blame on Baker Tilly. … The delay is us, 100% us.”

The council’s job is not to run the city but to set clear, measurable expectations for the people it hires to do that. It’s telling that council members have relied on a consultant to remind them to perform a fundamental duty.

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