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Dallas City Hall’s latest ‘oops’ moment: Sidewalk digital kiosk plan lacks citizen input

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Dallas City Hall’s  latest ‘oops’ moment: Sidewalk digital kiosk plan lacks citizen input


It’s another of the too-frequent “oops” moments at Dallas City Hall — shorthand for “Oops, we forgot to ask those pesky taxpayers for their point of view.” This time the culprit is the public works department, which is trying to fast-track fancy digital kiosks onto our sidewalks.

Digging into this mess gave me whiplash back to 2006. That was the year buyer’s remorse flooded the City Council for its purchase of what then the latest and greatest in oversized public kiosks.

“I think we’ve created something we didn’t mean to create,” then-Mayor Laura Miller said after listening to angry residents and business owners. “You don’t want a giant spaceship in the middle of your public sidewalk.”

She was talking about the 100 barrel-shaped advertising kiosks approved the year before by council members high on the revenue they supposedly would generate for the city.

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Miller and the council members who joined her in opposing the plan had warned of unintended consequences. They were right. The barrels should never have been installed. Quickly outdated and often vandalized, they became little more than sidewalk clutter the city is stuck with until the contract expires in 2026.

Downtown traffic on Harwood Street Thursday near the intersection with San Jacinto Street passes one of the static barrel-style kiosks approved by the Dallas City Council in 2005.(Smiley N. Pool / Staff Photographer)

What did Dallas learn from this unforced error? Nothing. Public works staff apparently fell in love with the latest iteration of information kiosks and felt the several letters of concern they received about their plan amounted to sufficient community engagement.

At the last minute, several council members told staff to hit the brakes and, before any vote takes place, schedule public meetings. The one-hour sessions will be April 22 and 29. (You’ll find more details of the meetings at the end of this column.)

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I’m not convinced City Hall isn’t just going through the motions. Far more meetings than this took place over regulating neighborhood book-sharing boxes.

The proposed interactive digital kiosks would provide directions, emergency assistance, Wi-Fi and information about city attractions and events. That could make them useful for visitors — folks in town for a convention or the 2026 World Cup. Wouldn’t you figure those guests to our city have a smartphone and data plan?

At 8-and-a-half feet tall, 3-feet wide and 1-foot deep, they take up less sidewalk space than the barrel kiosks. Like the old ones, they cost the city nothing. The vendor’s profit comes from advertising, with Dallas getting a cut.

City Hall needs innovative revenue streams — but not at a cost to residents. With so many efforts underway to make our city more walkable and to address growing concerns about pedestrian safety, installing kiosks requires more serious vetting.

Given how narrow and poorly maintained so many of our sidewalks are, including in downtown and Uptown, I’d just as soon public works focus on those problems.

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Pedestrians walk past one of the current non-digital kiosks in downtown Dallas, which...
Pedestrians walk past one of the current non-digital kiosks in downtown Dallas, which feathers advertising for Slack software.(Smiley N. Pool / Staff Photographer)

In recent months, IKE (Interactive Kiosk Experience) Smart City, which has installed the devices from Berkeley to Baltimore, has shown its wares to several large stakeholders, including Downtown Dallas Inc.

IKE recommends deploying up to 150 kiosks, 25 at a time, throughout the city. It pledges to install 20% of them in zip codes with the highest economic and social inequality.

The selected vendor would pick locations based on what’s best for advertiser dollars. The city would have final say. Unsurprisingly, its stated priority, like the vendor’s, is to make the most money possible.

The IKE presentation I reviewed noted its desire to locate the kiosks in densely populated intersections and neighborhoods, the city’s most commercial streets and near cultural institutions, parks and event venues. IKE says its kiosks are ADA-compliant and will maintain a 4-foot unobstructed walkway.

At a recent council committee meeting, Ali Hatefi, director of the public works department, couldn’t provide an estimate of potential city revenue from the digital kiosks. Nor could he say how much money the current ones have generated.

I followed up to request answers to those two questions and to get an interview with Hatefi. A City Hall communications staffer said Hatefi was unavailable, and she was unable to get the revenue questions answered.

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The Real Estate Council of Dallas is one of many stakeholders newly awakened to what the city is up to on its sidewalks — and troubled it didn’t already take the proper steps to gauge community feedback.

A pedestrian waits near a kiosk with an area map on it at DART's St. Paul Station in...
A pedestrian waits near a kiosk with an area map on it at DART’s St. Paul Station in downtown Dallas on Thursday. About 100 of the barrel kiosks were approved in 2005 and will remain in place until at least 2026.(Smiley N. Pool / Staff Photographer)

Linda McMahon, the group’s president and CEO, detailed concerns in a letter to council members: “We believe that the initial proposal was not in the best interests of our community,” she wrote, “and would have had negative impacts on our city’s sidewalks, safety, right of way and overall urban environment.”

Jamee Jolly, the head of Uptown Dallas Inc., told me she’s baffled this plan was kept under the radar for so long, given sidewalks are the lifeblood of neighborhoods, especially the one she represents. “This is going against everything we’ve worked so hard to create in a pedestrian-friendly environment,” Jolly said.

She worries not just about the additional obstacles the kiosks would create but the potential distraction they would cause for drivers. “This would only further endanger pedestrians,” she said.

Jennifer Scripps, who leads Downtown Dallas Inc., said her group has tried to listen with an open mind, but increasingly she’s come to the realization “the juice isn’t worth the squeeze.”

Scripps believes a high bar must be set before approving anything that creates more sidewalk clutter. “Who is clamoring for what might just turn into another graffiti attractor?” she asked. “We felt this was rammed down our throats a little bit.”

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Maybe the upside of digital kiosks will win the day, but putting out a formal request for proposals before a robust public discussion is a bad look. Sidewalks are a critical quality-of-life asset, not a mundane commodity to be put up for sale.

The public right of way belongs not to Dallas City Hall or its elected officials but to all of us. As citywide conversations begin, let’s think hard before doing something that might not be in the best interest of the people who actually live and work here.

Kiosk meetings

— 6-7 p.m. April 22, Webex virtual meeting. Register and attend through dal.city/Kiosks

— 6-7 p.m. April 29 at Dallas City Hall, Room L1 FN Auditorium, 1500 Marilla St.



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Dallas, TX

Cowboys vs Giants on Thanksgiving: Dallas is favored after weeks as underdog

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Cowboys vs Giants on Thanksgiving: Dallas is favored after weeks as underdog


The Dallas Cowboys got back in the win column with a surprising upset over the Washington Commanders. Surprising in the fact that Dallas won, and surprising in that it was one of the crazier games seen in a while. The fourth-quarter alone was worth the price of admission.

The Cowboys were able to get their win even though they were roughly 10.5-point underdogs going into the game. Dallas has been the underdog for a while now, but this week they are favored. With their rivals in the NFC East, the New York Giants, coming to town on turkey day, Dallas finds themselves as 3.5-point favorites in the FanDuel odds.

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The Giants appear to be falling apart after cutting QB Daniel Jones, getting rocked by the Tampa Bay Buccaneers 30-7, then having multiple players calling the team’s effort ‘soft’ and questioning the game plan.

Could the Cowboys actually go on a winning streak? And how does this sit with a fanbase firmly looking toward draft position?



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Dallas, TX

CeeDee Lamb made NFL history on Sunday

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CeeDee Lamb made NFL history on Sunday


During the first quarter on Sunday afternoon against the Washington Commanders, Dallas Cowboys wide receiver CeeDee Lamb set an impressive bit of NFL history.

By recording his fourth reception in the game (CeeDee got a lot of work early if that is not obvious) Lamb recorded four receptions for the 44th consecutive game. That is the longest streak in NFL history, according to the Cowboys’ public relations team.

Lamb surpassed former New Orleans Saints wide receiver Michael Thomas to set the record all to himself. The impressive thing about a streak like this is that it crosses over multiple seasons and in CeeDee’s case even multiple quarterbacks.

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Obviously this season has been a bit tough for the Cowboys, but seeing CeeDee continually perform is a bright spot throughout it all. Kudos and congratulations to him, hopefully there is a lot more history on the way for him and the team in sunnier days.





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Dallas, TX

Dallas police pension won big against the city, but there is still room for agreement

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Dallas police pension won big against the city, but there is still room for agreement


In August, when the Dallas Police and Fire Pension System filed a lawsuit against City Hall, we winced in concern.

The difference boiled down to which entity, the city or the pension board, had the authority to send a plan to the Texas Legislature to get the badly underfunded system back on track.

Well, the pension system won that fight in district court in Travis County. The plan it has crafted would offer substantially more funding to the pension system, with cost-of-living increases and a reduction in employee contributions in later years.

The city could drag this through an appeal, but as things stand, the pension system’s plan would become the required funding formula.

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Most readers know the pension system is underfunded by more than $3 billion. The difference here boils down to how much additional money the city will contribute per year to get us back on track. Under the pension system’s plan, it would be millions more per year.

But this is a wholly negotiable matter. Two sides have different figures in mind. The sides need to hash out those differences in a way that ensures the city is aligned with a 2017 state law that was passed for the express purpose of getting this pension funded.

There are serious people on both sides. What we need now is a leader at City Hall who has the standing to get this done. Normally, that would be the mayor, but our mayor hasn’t been doing the hard work at City Hall for a long time and we don’t expect him to start now. It could be the city manager, but that job is in the hands of an interim manager now.

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Mayor Pro Tem Tennell Atkins has been doing the heavy lifting for the city, but whether he can lead the city’s side in negotiations is unclear.

All we know is that there is an opportunity for a solution that gets this thing out of court and a solid plan to the Legislature that, yes, includes sacrifices but that also stops the drumbeat about this important public benefit.

Someone needs to get on the phone, book a conference room, order some takeout and work the spreadsheets. There is time, but the clock is ticking.

We welcome your thoughts in a letter to the editor. See the guidelines and submit your letter here. If you have problems with the form, you can submit via email at letters@dallasnews.com



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