Buttigieg demands Southwest compensate customers for ‘system failure’ after another 2,500 cancellations

Transportation Secretary Pete Buttigieg is demanding that Southwest Airways compensate prospects for its “system failure,” because the airline canceled one other 2,500 flights.

Southwest canceled 2,508 flights on Wednesday, or 62% of all its flights, in accordance with Flight Conscious, with one other 144 delayed. Buttigieg stepped up his condemnations of the airline in response, demanding that they totally compensate prospects stranded at airports throughout the nation for any meal bills incurred throughout their time on the airport.

SOUTHWEST AIRLINES MASS CANCELLATIONS PARTLY CAUSED BY OUTDATED SOFTWARE

“We’re previous the purpose the place they may say that it is a weather-driven subject,” Buttigieg advised ABC Information on Wednesday morning, in accordance with Fox Information, occurring to agree with calling the scenario with Southwest a “meltdown.”

“What this means is a system failure,” he added. “They should ensure that these stranded passengers get to the place they should go and that they are offered sufficient compensation — not only for the flight itself, and they need to completely be offering refunds for these flights which might be canceled if passengers aren’t capable of fly or select to not fly — but in addition issues like resorts, like floor transportation, like meals, as a result of that is the airline’s accountability.”

Jordan apologized to prospects on Tuesday, blaming the problems on the current winter storm, which threw off the airline’s “extremely advanced” community.

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“Our plan for the following few days is to fly a decreased schedule and reposition our folks and planes,” he mentioned. “We’re making headway, and we’re optimistic to be again on observe earlier than subsequent week.”

1000’s of Southwest flights have been canceled over the previous week, drawing the ire of america authorities, together with President Joe Biden. Firm officers admitted that a minimum of a part of the issue was brought on by outdated scheduling software program.