Arkansas
Arkansas Children's enhances care with Press Ganey partnership
Arkansas Children’s, a private, non-profit paediatric care organisation, has partnered with Press Ganey to improve paediatric patient experience.
Beginning 1 January 2025, this collaboration is aimed at bolstering the paediatric care organisation’s commitment to improving service and care for patients and their families.
Arkansas Children’s executive vice-president and chief operating officer Jamie Wiggins said: “We believe that every interaction with our patients is an opportunity to make a meaningful impact.
“By leveraging Press Ganey’s expertise and industry-leading pediatric benchmarks, we will gain valuable insights that will empower our teams to continuously improve and innovate in delivering compassionate care.”
Press Ganey will offer its patient experience and provider star-rating solutions to help Arkansas Children’s monitor feedback and enhance care quality.
The partnership will enable Arkansas Children’s to leverage Press Ganey’s AI-powered text analytics.
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This will help analyse open-ended feedback from online reviews and post-visit surveys, providing an understanding of patient and family perspectives.
The goal is to gain actionable insights that can further improve the patient experience.
Press Ganey provides experience measurement, data analytics and insights to health systems and caters to more than 65% of all freestanding paediatric hospitals.
This partnership will allow Arkansas Children’s to benefit from shared learning and innovation within Press Ganey’s network of institutions.
Press Ganey CEO and chairman Patrick Ryan said: “Families trust Arkansas Children’s to provide the highest quality care for their children.
“This partnership reflects their dedication to listening to families, responding to their needs, and innovating to create a world-class paediatric healthcare experience.”
Arkansas Children’s network includes two paediatric hospitals, a nursery alliance, statewide clinics, a research institute, a USDA nutrition centre, and numerous education and outreach programmes.
