Marriott to pay $225K for failing to disclose ‘hidden’ resort fees after settlement with Pa.

HARRISBURG, Pa. (KDKA) — The resort chain Marriott has to pay Pennsylvania $225,000 for failing to adjust to a settlement by informing customers of “hidden” resort charges, the state lawyer basic introduced on Wednesday. 

Lawyer Normal Michelle Henry mentioned a court docket order requires Marriott to conform by Might 15 with the settlement from 2021 after a number of extensions and the failure to satisfy a deadline in February. 

The unique settlement settlement required Marriott to obviously record any obligatory charges in any respect steps in the course of the reserving course of. The lawyer basic’s workplace accused Marriott of training “drip pricing” the place charges aren’t listed within the whole value till a client is within the last steps or checking in. 

Marriott is required to be totally clear about obligatory charges, together with resort charges, for customers reserving lodges, the lawyer basic’s workplace mentioned. It would additionally pay $225,000 for failing to convey its disclosures into compliance. 

“What we requested of Marriott, and what the settlement calls for, is straightforward: be up entrance with customers and don’t conceal charges for resort stays,” Henry mentioned in a information launch. “I’m grateful that Marriott has agreed to adjust to the phrases of settlement settlement with out the necessity for litigation.”