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Citizens Bank to close 15 locations, including one in New Hampshire

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Citizens Bank to close 15 locations, including one in New Hampshire


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Citizens Bank is closing 15 branches across their footprint, including one in New Hampshire.

“We’ve been on a journey at Citizens to evolve how our customers bank with us, and we continually review customer patterns to evolve and adjust branch strategy across our network,” Citizens Bank said in an emailed statement.

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This round of closures follows a trend of branch closures by banking groups, like the seven branch closures by TD Bank in Massachusetts in July.

“Pertaining to these closures, we look forward to continuing to serve customers through neighboring branches, as well as through our online and mobile banking platforms,” Citizens said in the statement.

What branch is Citizens Bank closing in New Hampshire

Citizens is closing one branch in New Hampshire, a Nashua location at 122 Northeastern Blvd.

The spokesperson also said that this branch, and the other 14 branches, will close in January 2025.

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“We also remain committed our branch network, with plans to add standalone branches over the next several years, in addition to continuing our investment in digital and mobile capabilities,” Citizens said in the statement.

After this closure, Citizens will have 44 branches in New Hampshire, according to their website.

Rin Velasco is a trending reporter. She can be reached at rvelasco@gannett.com.



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New Hampshire

Transportation officials warn N.H. customers of ‘smishing’ scam imitating E-ZPass invoice – The Boston Globe

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Transportation officials warn N.H. customers of ‘smishing’ scam imitating E-ZPass invoice – The Boston Globe


Jennifer Lane received a text message Tuesday afternoon purportedly alerting her to an outstanding “toll invoice” in New Hampshire. If she didn’t pay her $4.15 balance promptly, then a $35 late fee would be added, the message claimed.

Lane knew right away it was a scam. She’s the chief communications officer for the New Hampshire Department of Transportation, which manages the state’s E-ZPass electronic toll collection system, and her team had just sent out an alert a few hours earlier to warn customers about the con.

So she did exactly what the DOT’s heads-up had told the public to do if they receive such a message.

“I immediately reported it to my mobile carrier. I did not click on any links,” she said, adding that she would never give out personal or banking information when receiving a request via text message, email, or phone call.

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If you know even the basics of cyber security, then you know “phishing” refers to the use of deceptive tactics online to trick someone into divulging sensitive information, such as by clicking a link in an untrustworthy email. When fraudsters use those tactics via texting — i.e., short message service, or SMS — that’s called a “smishing” scam.

The New Hampshire Department of Transportation said it was advised that an unknown number of Granite Staters are being targeted by an apparent smishing scam. It resembles cases that have been reported in other states in recent months, but the local messages are tailored to New Hampshire residents.

“It looks realistic, however the typos are obvious,” Lane said.

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In this case, it seems the scammers are targeting phone numbers with 603 area codes, without any apparent insight into whether a number is affiliated with any of the state’s roughly 588,000 E-ZPass accounts, she said.

“Another employee in the office that does not have an E-ZPass received (a smishing message) as well,” she added.

New Hampshire’s E-ZPass will never send text messages requesting payment for tolls with late fees, according to the DOT’s message. Account holders should instead use the official NH Turnpike E-ZPass website or the NH E-ZPass mobile app.

If you receive a smishing text, you can alert your phone carrier by forwarding the suspicious message to 7726 (SPAM) and you can file a complaint with the FBI’s Internet Crime Complaint Center, the DOT noted.


This story first appeared in Globe NH | Morning Report, our free newsletter focused on the news you need to know about New Hampshire, including great coverage from the Boston Globe and links to interesting articles from other places. If you’d like to receive it via e-mail Monday through Friday, you can sign up here.

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Steven Porter can be reached at steven.porter@globe.com. Follow him @reporterporter.





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New Hampshire

One killed, another seriously injured following fiery crash in NH

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One killed, another seriously injured following fiery crash in NH


Police are asking witnesses to come forward following a deadly crash on Wednesday night.

Troopers responding to a crash on I-93 near mile marker 32.4 in Bow around 5:41 p.m. for a report of a two-car crash found a white sedan and a blue SUV on fire in the woods off to the right side of the road, according to New Hampshire State Police.

An adult male who was driving the sedan was pronounced dead at the scene. His identity is not being released at this time pending next of kin notifications.

The driver of the SUV, an adult female, sustained serious injuries that aren’t believed to be life-threatening. She was transported to an area hospital.

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Authorities closed Two lanes of I-93 southbound near the crash scene and they say drivers should seek alternate routes.

Investigators say there were multiple vehicles traveling at a high rate of speed prior to the crash. Anyone with information about what happened is asked to contact the Troop D barracks.

Members of the New Hampshire State Police Collision Analysis and Reconstruction (C.A.R.) Unit and the New Hampshire State Fire Marshal’s Office are investigating the cause of the crash. The Bow Fire Department and Concord Fire Department assisted at the scene.

The Office of the Chief Medical Examiner will conduct an autopsy on the deceased victim Thursday.

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New Hampshire

Man, woman found dead inside home after fire in New Hampshire, state fire marshal says

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Man, woman found dead inside home after fire in New Hampshire, state fire marshal says


Two people were found dead inside a duplex following a house fire in New Hampshire on Wednesday morning, the state fire marshal said.

There were no working smoke alarms inside the home when investigators arrived, officials said.

Shortly before 11 a.m. Wednesday, Weare Fire received a 911 call reporting a building fire on High Rock Road, State Fire Marshal Sean Toomey said Wednesday.

When firefighters arrived, they found a man and woman dead inside the home, said Toomey, whose office was called to the scene to investigate.

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The victims were not identified on Wednesday. Autopsies will be conducted on Thursday to determine the cause and manner of their deaths, Toomey said.

The fire was isolated to one side of the home, in the living room area, Toomey said.

The cause of the fire remains under investigation.

Weare is a small town northwest of Manchester. The town’s population was 9,092 at the 2020 census.

This is a developing story. Check back for updates as more information becomes available.

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