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Firewall Blamed for 911 Outage in Massachusetts

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Firewall Blamed for 911 Outage in Massachusetts


A firewall designed to prevent cyberattacks and hacking was to blame for the 911 outage that hit Massachusetts this week, state officials said Wednesday. Massachusetts’ 911 system was down for about two hours Tuesday, making it impossible for anyone to reach emergency services using the number. In a statement Wednesday, the Massachusetts State 911 Department said it determined the outage, which lasted from 1:15pm to 3:15pm, was due to a safety feature that prevents cyberattacks, though the reason for that is still under review, the AP reports.

While some calls didn’t go through, the state said the system “allows dispatch centers to identify the phone number of callers and return those calls.” As a result, the department was not aware of any emergencies being negatively affected by the outage. At the time of the outage, Boston Police Commissioner Michael Cox said it was important for residents to know alternative ways of getting help, particularly given the hot weather heading toward the Northeast. He advised the public to contact local police departments if necessary.

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In another recent 911 outage, services in four states were interrupted when a crew installing a light pole cut into a fiber line. “You and I and everybody take 911 for granted,” Brian Fontes, chief executive of the National Emergency Number Association advocacy group, told the New York Times on Tuesday. “We just always expect it to work. And, to be truthful, it works very well on good days.” He added: “Not every day is a good day, as we’ve seen in Massachusetts today.” (More 911 stories.)





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Massachusetts

Federal funds to upgrade Massachusetts bus fleets and facilities

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Federal funds to upgrade Massachusetts bus fleets and facilities


BOSTON (WWLP) – Five Regional Transit Authorities and the Massachusetts Bay Transportation Authority (MBTA) have secured $105.7 million in federal funding to modernize their bus fleets and facilities.

The funding, sourced from the Federal Transit Administration’s Low or No Emissions Grant Program and the Buses and Bus Facilities Program, will be used to purchase zero and low-emission buses and upgrade transit facilities across Massachusetts.

“Low and no emission buses deliver smoother rides, lower costs, and healthier air,” said Governor Maura Healey. “These funds will help regional transit authorities across the state purchase new buses and deliver the service that the people of Massachusetts deserve.”

The following projects received grant funding:

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Low or No Emission Grant Program Awards (Total: $98,381,757):

  • Massachusetts Bay Transportation Authority (MBTA): $78.6 million
  • Merrimack Valley Transit Authority (MeVa): $7.2 million
  • Lowell Regional Transit Authority (LRTA): $7.2 million
  • Berkshire Regional Transit Authority (BRTA): $5.4 million

Buses & Bus Facilities Program Awards (Total: $7,475,955):

  • Pioneer Valley Transit Authority (PVTA): $4.5 million
  • Berkshire Regional Transit Authority (BRTA): $3 million

“PVTA is pleased to receive this significant award from the FTA’s Bus and Bus Facility Discretionary Grant Program,” said PVTA Administrator Sandra Sheehan. “This grant will enable us to maintain the Northampton Operations and Maintenance facility in a state of good repair, which is crucial for improving the safety, capacity, and reliability of our entire transit system as we work to meet growing demand as we expand service.” 

Governor Healey expressed gratitude towards the team at MassDOT, the MBTA, regional transit authorities, and Senators Warren and Markey for their leadership in securing the funding.

The federal funding is expected to enhance public transportation in Massachusetts by providing cleaner, more efficient bus services, benefiting both commuters and the environment.

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