A strongly worded memo raised new questions about how much work Department of Children and Families (DCF) staff were doing from home, and whether that level of teleworking was hurting child protection. 

Telework expanded during the pandemic and later became part of the state’s labor agreement, allowing some DCF employees to work remotely up to 80% of the week.

While social workers continued to handle court appearances, home visits, and foster placements in person, they were allowed to start and end most workdays at home. Staff must reapply for telework permission every six months and face losing that privilege if performance slips. 

Concerns over the workflow quickly followed. The state’s Office of the Child Advocate (OCA) warned that extensive teleworking could be undermining case practice and supervision inside an agency already struggling with high turnover and many inexperienced workers.

In a critical letter sent Thursday, the Child Advocate suggested that telework should be limited unless workers met specific, data‑driven performance standards, citing the loss of in‑office collaboration, supervision, and real‑time support. 

NBC Connecticut Investigates also spoke exclusively with a longtime former DCF employee who remained in the child welfare field. That former worker said telework simply did not function on multiple levels at DCF, describing widespread belief among current staff and those in the judicial system that bringing people back into the office was a necessary step toward restoring the agency. 

Lawmakers from both parties echoed those concerns. House Minority Leader Vincent Candelora (R) said staff working remotely were missing daily interaction, training, and support, instead operating in silos. House Speaker Matt Ritter(D) said the newly formed oversight committee was expected to examine the policy. 

Those warnings were backed up by troubling findings. According to the OCA’s report, a review of in‑home cases in 2024 and 2025 found face‑to‑face interactions did not happen in about 40% of cases—something the OCA called alarming and in need of urgent attention. 

As scrutiny over DCF intensified, teleworking became the latest flashpoint in a broader debate over accountability, supervision, and whether the systems meant to protect vulnerable children were being stretched too thin.