BOSTON – A trip on a Duck Boat or trolley has become a staple activity for tourists in the city, however lately, traffic backups have been creating delays in city tours, and leaving guides with little stories left to tell.
“It’s the perfect storm of many things going on in the city. We have new bike lanes, new bus lanes, which create some confusion and adjustments,” said Cindy Brown, CEO of Boston Duck Tours. “We have scooters going around which block the box, and can cause blocks and blocks of delays.”
Boston Duck Tours has seen a spike in people being late or missing tours because of traffic and parking issues for people getting to their services. Those who do get on, may be on for two hours instead of 80 minutes.
“Sometimes guests miss exciting areas of the city because we have to do work-arounds for traffic,” Brown said. “We built in some cushions on certain days with rush hour. We have extra ducks we keep throughout the day for a pinch.”
At times, they have to shorten parts of the tour, be it on the road or in the water, so they can make up for the time lags. Brown said the tours that approach two hours can be difficult for some riders because there are no bathrooms onboard.
“The planning makes sense. Bus lanes are great and bike lanes are great. The planning looks great on paper, but if the enforcement isn’t there it isn’t going to work,” Brown said. “If you have a road with two lanes, and one double-parker, all of a sudden Boylston Street is one lane. You can imagine how that backs up through Back Bay and beyond.”
Old Town Trolley has drivers on routes for as long as three hours. Their service allows riders to get on and off and spots.
Typically a trolley arrives every 15 minutes, but delays can have them showing up 30 to 40 minutes behind. Some of their drivers have told the company that the traffic is worse than before or during the Big Dig.
“They aren’t going to get off the trolley to have lunch at Newbury Street because they don’t know when the next trolley will get them,” said Old Town Trolley General Manager Tim Carr. “Some of these are baptism by fire. How many stories can you get through on four light cycles in Copley Square?”
Carr said the city has been working with tour companies on possible solutions.
A statement from the Streets Department said: “The Streets Cabinet aims to design roadways that balance safe use by all modes. Part of safe design includes clearly defining and separating spaces for the most vulnerable users. The rise of all types of delivery, and a shift in commuting patterns, have changed traffic in Boston. Our engineers evaluate all bike safety projects to confirm that the new street configurations will support known traffic volumes and sizes of vehicles such as emergency vehicles, buses, or trolleys. Our overarching goal is to build streets where all users– pedestrians, drivers, bicyclists, and transit riders– can reach their destinations safely and reliably.”
BOSTON (WHDH) – Police are investigating a shooting in Downtown Crossing that occurred Thursday night.
Officials said the shooting occurred around 10:30 p.m. near Tremont and Temple Streets.
When officers arrived on scene, they found a man with a gunshot wound; he is expected to survive.
Police have not said if any arrests have been made.
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An East Boston father is suing ICE, alleging immigration agents unlawfully stopped, arrested, and detained him because of his race and national origin despite having his legal status, his lawyers said.
Lawyers for Civil Rights filed the lawsuit Thursday on behalf of Jose Pineda, a 62-year-old Salvadoran immigrant who has lived in the U.S. for more than three decades and is authorized to remain and work through humanitarian relief, the nonprofit legal organization said in a press release.
The suit is seeking damages under the Federal Tort Claims Act, alleging false arrest, false imprisonment, assault, and severe emotional distress.
“I came to the United States to escape the civil war that devastated El Salvador. I worked hard, started a family, and built a life here,” said Pineda, who works as a landscaper and lives with his wife and 13-year-old daughter. “I never expected to feel that kind of fear again, much less in the United States.”
According to the 30-page complaint, written by LCR senior attorneys Victoria Miranda and Mirian Albert, Pineda has been a recipient of Temporary Protected Status, which allows certain foreign nationals from designated countries to live and work legally in the U.S.
Pineda also had a pending asylum petition and had been granted a T visa, which provides immigration protections to trafficking victims, the complaint states.
“We will not stand idly by as ICE wreaks havoc on immigrant families. Through racial profiling, ICE agents are carrying out an unquestionably discriminatory agenda,” Miranda said in the release. “The law exists to protect people like Mr. Pineda, and it must be enforced against ICE.”
The lawsuit stems from a May 2025 encounter in Weymouth, where Pineda was driving a landscaping truck to a job site when agents in unmarked ICE vehicles surrounded him, according to the complaint.
“The aggressive nature of the questioning made it clear to Mr. Pineda that he was not being judged based on any evidence of unlawful conduct, but rather on his identity, race, ethnicity, and/or national origin,” Pineda’s attorneys wrote.
The lawsuit alleges ICE officers then “forcibly” handcuffed and shackled Pineda before taking him to the agency’s field office in Burlington.
Officers searched Pineda’s belongings during the stop and again at the field office, allegedly confiscating $600 in cash that he intended to use to pay his family’s rent. The money has not been returned, according to the complaint.
Pineda spent two days in ICE custody under what the lawsuit describes as “cruel and inhumane conditions.”
“After what ICE did to me, and after everything my family has endured, I don’t know if I will ever truly feel safe again,” Pineda said.
According to the complaint, he was held in severely overcrowded cells containing more than 40 people — at times as many as 60 — leaving little room to sit and forcing him to remain standing for much of his detention. Detainees also allegedly shared a single toilet and sink without soap or toilet paper and were not provided toothbrushes, clean clothes, or showers.
Fluorescent lights remained on around the clock, making it difficult to sleep, while temperatures became “extremely cold” overnight and some detainees received only aluminum blanekts for warmth, the complaint states.
Pineda was given only a two-minute phone call during his detention and received two bottles of water each day, along with “inadequate and limited” food and water, according to the complaint.
“Mr. Pineda has suffered devastating and ongoing physical and emotional harm that has impacted all aspects of his life,” his attorneys wrote. “Mr. Pineda brings this action to seek accountability for these violent and traumatizing tortious acts of the ICE officers and to address the harms inflicted upon him.”
According to LCR, Pineda was released following advocacy by Centro Presente, a Massachusetts immigrant rights organization.
After his release, ICE initiated removal proceedings against him depsite his humanitarian protections, the organization said. Those proceedings were ultimately dismissed.
“ICE targeted Mr. Pineda based on nothing more than his perceived national origin and the nature of his work,” Albert said in the press release. “Our laws prohibit this kind of arbitrary and discriminatory enforcement. Through this lawsuit, we seek to hold the federal government accountable for the violence and harm inflicted on Mr. Pineda.”
ICE referred questions about the lawsuit to the Department of Homeland Security. DHS did not immediately respond to a request for comment Thursday evening.
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BOSTON (WHDH) – A pedestrian was hit and killed in Roxbury Thursday morning.
The collision occurred just before 8:20 a.m. on Tremont Street.
Police said Tremont Street was closed in both directions between Brigham Circle and Roxbury Crossing.
This is a developing news story; stay with 7NEWS on-air and online for the latest details.
(Copyright (c) 2026 Sunbeam Television. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)
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