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The FAA gives Boeing 90 days to fix quality control issues. Critics say they run deep

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The FAA gives Boeing 90 days to fix quality control issues. Critics say they run deep

Workers and an unpainted Boeing 737 Max aircraft are pictured as the company’s factory teams held a “Quality Stand Down” for the 737 program at Boeing’s factory in Renton, Wash. on January 25, 2024.

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Workers and an unpainted Boeing 737 Max aircraft are pictured as the company’s factory teams held a “Quality Stand Down” for the 737 program at Boeing’s factory in Renton, Wash. on January 25, 2024.

Jason Redmond/AFP via Getty Images

WASHINGTON — When Captain Dennis Tajer gets ready to fly a Boeing 737 Max jet, he brings along something he doesn’t need on any other plane: Post-it notes and a marker.

That’s how Tajer reminds himself to turn off the engine anti-icing system. If he forgets, and leaves the anti-icing system running for more than five minutes during dry conditions, the consequences could be catastrophic.

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“The engine could fail and come apart,” says Tajer, a veteran pilot for American Airlines, and a spokesman for the union that represents its pilots. “That’s pretty ominous.”

To be clear, Tajer insists he can fly the plane safely despite the design flaw in the anti-icing system. He does it all the time.

But he’s lost patience with Boeing.

“Right now, we don’t trust them,” Tajer says. “And it’s led us to ask, what else you got? Because every time something pops up, we learn that it has tangled roots deep down into the dysfunction of Boeing.”

American Airlines pilot Dennis Tajer uses a sticky note to remind himself to turn off the engine anti-ice system on Boeing 737 Max jets.

Courtesy of Dennis Tajer

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Courtesy of Dennis Tajer


American Airlines pilot Dennis Tajer uses a sticky note to remind himself to turn off the engine anti-ice system on Boeing 737 Max jets.

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Courtesy of Dennis Tajer

Federal regulators may be running out of patience as well. The Federal Aviation Administration announced Wednesday that Boeing has 90 days to come up with a plan to fix its quality control issues.

“Boeing must commit to real and profound improvements,” FAA administrator Mike Whitaker said in a statement. “Making foundational change will require a sustained effort from Boeing’s leadership, and we are going to hold them accountable every step of the way.”

The announcement comes a day after Whitaker met with Boeing CEO Dave Calhoun and other top company officials.

“We have a clear picture of what needs to be done,” Calhoun said in a statement, and promised to meet the FAA’s deadline. “Transparency prevailed in all of these discussions. Boeing will develop the comprehensive action plan with measurable criteria that demonstrates the profound change that Administrator Whitaker and the FAA demand.”

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More than just ‘a story about missing bolts’

Since Alaska Airlines flight 1282, a lot of attention has been focused on the door plug that blew off the jet in midair. Investigators at the National Transportation Safety Board say four key bolts that were supposed to hold the door plug in place were missing when the plane left Boeing’s factory.

But the company’s critics say the problems with the 737 Max go much deeper than that.

“It’s not a story about missing bolts,” says Ed Pierson, a former senior manager at the Boeing factory in Renton, Wash. where it builds the 737 Max jets. Pierson tried to get the company’s management to halt production back in 2018 — before two crashes of the 737 Max 8 that killed 346 people — because of what Pierson saw as problems in every stage of the plane’s development.

“From the beginning to the end, it’s been rushed,” Pierson said, including the plane’s design, certification and production. “When you’re putting people under that kind of pressure, they make mistakes.”

Pierson is not at Boeing anymore. He now directs a watchdog group called the Foundation for Aviation Safety. But Pierson says he’s still hearing about some of the same problems at Boeing’s factories. And he still won’t fly on a 737 Max jet.

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“We’re saying these planes need to be grounded because we’re seeing all kinds of aircraft system malfunctions,” he said. “New airplanes should not be having problems like this.”

Boeing pledges to slow down

Pierson is also concerned about the design flaw in the Max’s engine anti-icing system that pushed pilot Dennis Tajer to use Post-it notes.

According to the FAA, Boeing discovered that problem after the Max 8 and 9 were already flying. Last year, Boeing asked regulators for a two-year safety exemption in an effort to speed up certification of two new models — the Max 7 and Max 10 — even though they have the same design flaw.

But Boeing eventually withdrew that request after the Alaska Airlines incident, and CEO Dave Calhoun said it would focus on developing an engineering fix instead.

“We will go slow to go fast,” Calhoun said on Boeing’s earnings call in January. “And we will encourage and reward employees for speaking up to slow things down if that’s what’s needed.”

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Federal regulators take a harder line

The FAA has already forced Boeing to slow down, capping production of the 737 Max at 38 jets per month. Now regulators have given Boeing a deadline to come up with a plan to improve quality control.

That plan must incorporate the findings of the FAA’s ongoing audit of Boeing’s assembly lines and suppliers, the agency said, as well as the recent findings of a panel of outside experts.

The panel’s report, published Monday, found “a disconnect” with respect to safety between Boeing’s management and the rest of the organization, and said that employees may be reluctant to raise concerns because they fear retaliation.

Some of Boeing’s critics are glad to see the FAA take a harder line with the plane-maker.

“They can’t even put bolts in,” said Michael Stumo, the father of Samya Stumo, who died in a Max crash in 2019. Stumo has heard promises about quality and safety from Boeing’s leaders before, and he doesn’t trust them.

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“It sounds like they’re changing just enough to remain the same,” Stumo said.

Nearly five years after his daughter was killed, Stumo says he is willing to fly. But not on a Boeing Max jet.

“I would advise people to avoid it,” he said. “Go ahead and fly, but avoid the Max.”

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Reflections on America’s 250th birthday

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Reflections on America’s 250th birthday

The nation’s capital may be the focal point of the 250th Independence Day celebration, but people all across America have plans to mark the occasion, from boisterous public parades to quiet personal reflections on history.

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As the United States turns 250 years old, Americans across the country are spending the holiday thinking about what the big birthday means to them, with reflections and celebrations as diverse as the nation itself.

NPR’s member station reporters fanned out to collect snapshots of the occasion from sea to shining sea.

In one ‘City of Presidents,’ Main Street is decorated for a party

At least two cities in the U.S.call themselves the “City of Presidents” and Cuba City, in Wisconsin, is one of them, largely due to its patriotic Main Street decorations. Every year from Memorial Day through Veteran’s Day, red, white, and blue shields, one for each U.S. president, are prominently displayed high up on the light poles lining Main Street.

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It’s a tradition that began in 1976 to commemorate the country’s bicentennial, says Donna Rogers, who is president of the ongoing project but admitted that when it first started, she wasn’t particularly tuned-in to the display.

“I was raising three little boys and working at John Deere, so I didn’t really pay too much attention to community service at that time,” she said.

Donna Rogers shows off one of Cuba City's presidential lampposts.

Donna Rogers shows off one of Cuba City’s presidential lampposts.

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A few years later, she was tapped to help keep the initiative alive.

When she thinks of the country’s history, she says the signing of the Declaration of Independence and abolition of slavery top her list, plus a current event–

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“Of course, now, our nation’s 250th birthday. I think those three would be the three most important things in history to me,” she said, quickly adding “[the] right for women to vote, don’t forget that, right?”

Rogers and Cuba City are pulling out all the stops for the 250th, with a parade and a mac-and-cheese festival, because “that was some of our founding fathers favorite foods, along with turkey and cranberries and other items.”

She laughed and admitted she googled that. True or not, Rogers says they’ll go all-out to celebrate the 250th in her “City of Presidents”.

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Family-owned company prepares to put on the largest fireworks display in history: “It is the biggest show that we’ve ever done”

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Family-owned company prepares to put on the largest fireworks display in history: “It is the biggest show that we’ve ever done”

Washington — There are fireworks, and then there’s what’s in store for Saturday in Washington, D.C.

When the sun goes down on Independence Day, the skies of Washington are expected to fill with a record-setting 850,000 individual fireworks for a 40-minute spectacle like no one has seen before.

A company called Pyrotecnico will attempt the biggest fireworks show in history, using five generations of family know-how and a background in Super Bowls and large musical acts to help America celebrate its 250th birthday with a bang.

“I mean, it is the biggest show that we’ve done,” Rocco Vitale, president of Pyrotecnico, told CBS News. “…My earliest memories of fireworks displays and doing the Fourth of July was here.”

Pyrotecnico has been planning this year’s show since January, using computers to simulate the display. But now it’s time for the real thing.

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Vitale gave CBS News an exclusive look at his not-so-secret weapons: eight barges out on the Potomac River, each one ready to light up the night sky.
 
“Each firing location has a communication device, and its all set on GPS. And once the time of the show is put into the system, it goes at that time,” Vitale explained.

According to Freedom 250, the organizer of the “Salute to America 250 Celebration & Fireworks” on the National Mall, President Trump will deliver remarks at 9:45 p.m. Eastern Time, and the fireworks display will get underway at 10:45 p.m. The event is expected to draw hundreds of thousands of people.


Join CBS for “The Great American Block Party 250,” a primetime special on Saturday, July 4, hosted by CBS Evening News anchor Tony Dokoupil and Entertainment Tonight’s Nischelle Turner, featuring live musical performances, celebrations around the country, and the largest fireworks show in history in the skies over the nation’s capital. Tune in July 4 at 8 p.m. ET on CBS and stream it on Paramount+ and CBS News 24/7.

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Oregon ER doctors win a ‘David and Goliath’ battle against a national company

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Oregon ER doctors win a ‘David and Goliath’ battle against a national company

A national physician staffing firm tried to take over the contract held by Eugene Emergency Physicians to work in local hospitals. The local physicians used a new state law to oppose the move.

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In between shifts in the emergency room, Dr. Dan McGee was in an Oregon courtroom. He was fighting for his practice — Eugene Emergency Physicians (EEP). The group of more than 40 doctors and physician assistants work at multiple emergency departments; it was being replaced by a national company.

“This was big time, David and Goliath stuff,” McGee said. “You see 14 of their lawyers sitting there and you see three of ours.”

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Those lawyers argued that ApolloMD, the national company, violated Oregon’s corporate practice of medicine law. The 2025 law bans corporations from taking control of a medical practice’s operations and finances.

The case garnered national interest because Oregon’s new law targets the loopholes large staffing firms have been employing to circumvent state corporate medicine laws.

Money for control

Most states have laws requiring that doctors own medical practices, not corporations. These rules aim to put patient interests ahead of profit motives. Over the last several years, companies have used a model where a doctor technically owns the local practice, but as Erin Fuse Brown, a professor at Brown University, explains, those physician owners are often not involved in care and cede hiring, firing and other operational functions to the corporation.

Fuse Brown said these arrangements are attractive to hospitals because these companies often promise more revenue and take over the responsibilities that come with running an ER.

“There’s worry that these investors or these corporate management companies should not be totally controlling the operations and the clinical decisions of those who are trained to deliver patient care,” Fuse Brown said.

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The connection to patient care concerned Dr. Jonas Pologe, who works for Eugene Emergency Physicians, in the Eugene, Ore., area. ApolloMD offered local doctors jobs, but Pologe worried that if he pushed back on decisions ApolloMD made, he could lose work hours.

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