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Students and civil rights groups blast police response to campus protests

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Students and civil rights groups blast police response to campus protests

Police face off with pro-Palestinian students after dismantling part of the encampment barricade on the campus of the University of California, Los Angeles, early on May 2.

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Police face off with pro-Palestinian students after dismantling part of the encampment barricade on the campus of the University of California, Los Angeles, early on May 2.

Etienne Laurent/AFP via Getty Images

A broken ankle.

Concussions.

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Tasered.

Pepper sprayed.

These are some of the claims of injuries stemming from police conduct — and inaction — from students and university faculty involved in pro-Palestinian demonstrations on university campuses in New York and Los Angeles.

Aidan Doyle, a 21-year-old junior at the University of California, Los Angeles, told NPR that the slow response from police, decisions made by university officials and the violence from counterprotesters would be things he’s unlikely to ever forget.

“The treatment of the protesters by the cops was horrible and unforgivable. But it was nothing compared to what the counterprotesters did assaulting 80, 90, 100 of us,” said Doyle, a member of the school’s pro-Palestinian encampment.

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The students, like Doyle, and some faculty at universities across the country have spent the past few months protesting for Palestinian freedom. They’ve called on their universities to divest from companies that have businesses or investments in Israel because of the country’s military operation in Gaza.

These demonstrations have ramped up in recent weeks as students began erecting encampments on their school campuses, even taking over a school building to bring awareness to their cause.

University and police officials repeatedly demanded students disperse and take down their encampments, but protesters refused, arguing a right to free speech, and maintained that their demonstrations were peaceful. Some protesters at demonstrations, including at the University of California, Los Angeles, fought with counterprotesters.

Students and faculty, alumni, civil rights groups and some politicians allege that universities endangered public safety by calling in police in response to the protesters’ refusal to disperse. Some have said law enforcement used excessive, military-like force in their effort to clear some of the biggest student-run pro-Palestinian demonstrations and encampments in New York City and Los Angeles.

Days after police broke up the encampment and takeover of Columbia University’s Hamilton Hall, the New York City Police Department admitted that an officer accidentally fired his gun while inside the building. No one was hit by the bullet in that incident.

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Isabelle Leyva, a senior organizer with the New York Civil Liberties Union, described “a consistent pattern of NYPD escalation at pro-Palestine protests” over the past few months. The organization is an affiliate of the American Civil Liberties Union.

The NYPD has responded to more than 2,400 protests and demonstrations since Oct. 7, and nearly half of them were related to the conflict between Israel and the Palestinians, Police Commissioner Edward Caban said during a press conference last week.

“And every one, we’ve worked to keep protesters safe and protect their First Amendment rights,” he said.

But Leyva said that last week’s protests in New York City were unlike anything she’s seen before. She worked with several monitors, including students, that observed the demonstrations at Columbia University and The City College of the City University of New York where police were called in to disperse student encampments on April 30.

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“We saw, in my personal experience, the largest deployment of the NYPD that I’ve ever seen at a protest,” Leyva said. She saw violence during the arrests of people outside of campus that were protesting during the NYPD’s raid on Columbia’s Hamilton Hall.

In Los Angeles, students at UCLA reported being struck by rubber bullets fired by a massive police response to the demonstration at the school while also witnessing officers reportedly delaying their response as counterprotesters rained sticks, fists and rocks onto their encampment.

More than 2,100 people have been arrested on college campuses across the country over the previous two weeks on universities across the U.S, according to a tally from the Associated Press.

On Monday, tense interactions between protesters and police were still being reported. Columbia leadership requested a police presence through May 17, until commencement activities for the school were over.

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UCLA’s chapter of the Students for Justice in Palestine reported more than 45 students, other members of the university, members of the press and lawyers were arrested at 6 a.m. Monday by the members of the Los Angeles Sheriff’s Department and the Los Angeles Police Department. At the time, UCLA SJP said, no students were protesting. The group also alleges that police kept these students on the ground in handcuffs for hours.

In New York protests, police used a controversial specialty unit

Russ Hicks, a longtime police academy trainer in Washington state, told NPR’s Martin Kaste that to have a larger response from law enforcement is safer, both for officers and for the protesters.

“What you don’t want is a handful of five officers managing a large crowd because that’s when things get out of control,” Hicks said. Officers may end up “using too much force because they don’t have enough people,” he said.

But Molly Biklen, the NYCLU’s associate legal director, argues that police arriving in such large numbers, as was the case at Columbia and City College, “often leads to escalation rather than de-escalation.”

The NYPD’s controversial Strategic Response Group (SRG) was brought in to break up the student encampments on the night of April 30. The SRG “responds to citywide mobilizations, civil disorders, and major events with highly trained personnel and specialized equipment,” according to the NYPD’s website.

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The NYCLU has long called for the dissolution of the SRG, saying it is “a violent, overfunded, and unaccountable unit of the NYPD notorious for its abuse of protesters, particularly those standing up for racial justice.” The SRG has also drawn condemnation from Human Rights Watch.

The NYCLU filed a lawsuit over alleged aggressive over-policing from the NYPD during Black Lives Matter protests in 2020. Last September, a settlement was reached that mandates the NYPD will only be allowed to deploy the SRG under certain conditions. Not all provisions have been fully implemented, Biklen said.

The New York Police Benevolent Association, the police union, said it intends to appeal the settlement, calling it “misguided” and dangerous to the lives of frontline officers.

Biklen said other universities have responded “with dialogue” and in other ways.

“There’s a number of ways to respond,” Biklen said, “that just don’t involve throwing hundreds of cops at problems. That has been a way in which society has tried to respond to every single problem that we have in a city. And, I think we’ve seen that that is not the answer.”

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Officials claim some protesters weren’t students and that they threatened safety

Pro-Palestinian supporters confront police during demonstrations at The City College of New York as the NYPD cracks down on protest camps at both Columbia University and CCNY on April 30, in New York City.

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Pro-Palestinian supporters confront police during demonstrations at The City College of New York as the NYPD cracks down on protest camps at both Columbia University and CCNY on April 30, in New York City.

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Police in New York City and the Mayor Eric Adams have repeatedly said that about half of the people arrested at Columbia and City College are not currently affiliated with either school — allegations the schools are repeating.

City officials said 29% of the 112 people arrested at a protest at Columbia last week were not affiliated with the school. At the City College protest, 60% of the 170 arrested were not affiliated with the school, according to the city’s press release.

The NYPD has not directly responded to NPR’s repeated requests to get clarification on how the department and Adams have made that determination.

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Police said school officials have said they made the decision to call in extra security measures in response to “violence and vandalism” — not because the students were holding peaceful protests.

Since October, “there has been a pattern of demonizing protesters specifically that are protesting in support of Palestinian Liberation,” said the NYCLU’s Leyva. “When we start to paint protesters as outside agitators, as terrorists, as people who want to harm the city, etc. in the public’s mind, that allows people to justify mass police presence, including police violence and mass arrests.”

NPR has submitted a Freedom of Information Act request for police body camera footage from law enforcement agencies in New York and Los Angeles.

In response to the encampment at UCLA, officers from multiple units arrived including the Los Angeles County Sheriff’s Department, the California Highway Patrol, the Los Angeles Police Department, and the UCLA Police Department.

“The Sheriff’s Department is committed to protecting people’s constitutional rights and their right to exercise free speech,” the agency said in a statement to NPR on Monday. “However, when actions turn violent and cross the line into criminal misconduct the Department will intervene and enforce the laws appropriately. We encourage the public to protest peacefully and listen to law enforcement instructions.”

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The California Highway Patrol confirmed to NPR that officers responding to the demonstrations “utilized aerial distraction devices” that didn’t come into physical contact with anyone. When certain demonstrators threatened officers by throwing objects and weapons, the CHP said “sponge rounds and bean bag rounds were used on a limited basis in response. The CHP did not deploy any chemical agents during this incident.”

The LAPD referred NPR to UCLA police, which didn’t respond to a request for comment.

A student says he will never forget what happened at UCLA

Police face off with pro-Palestinian students after dismantling part of the encampment barricade on the UCLA campus in Los Angeles early on May 2.

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Police face off with pro-Palestinian students after dismantling part of the encampment barricade on the UCLA campus in Los Angeles early on May 2.

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A large number of police arrived at schools in New York City and Los Angeles, dressed in riot gear, some holding shields and batons.

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Graphic videos and images have emerged of violent clashes on the night of April 30 and May 1 between pro-Palestinian student demonstrators and counterprotesters on the UCLA campus. Videos on social media showed law enforcement standing off to the side during the fighting and shooting rubber bullets into the melee.

Doyle, the UCLA junior, said he joined the encampment on the school’s Royce Quad the week before arrests were made calling it peaceful.

He allowed NPR to use videos he shared of his experience at the encampment on Instagram.

On Sunday, April 28, a pro-Israeli rally started near the encampment. Nothing violent happened, but tension was brewing, Doyle said. Pressure continued to mount when on Tuesday, April 30, things erupted. That’s when a large group of counterprotesters surrounded the encampment, hurling fireworks, sticks and other items.

Doyle said he was hit in the face with a rock and a plastic traffic cone.

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Counterprotesters continued to attack the encampment throughout the night, including hitting students with pepper spray and other chemicals, he said.

“I saw a girl probably 20 years old, being struck in the face by men who are counterprotesting. It was one of the most disturbing things I’ve ever seen,” Doyle said.

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At around 2 a.m., Los Angeles Mayor Karen Bass tweeted that LAPD officers were responding to the violence and said that the “violence unfolding this evening at UCLA is absolutely abhorrent and inexcusable.”

Police arrived at around midnight or 1 a.m., from Doyle’s recollection.

“We watched as they lined up on the hill alongside the counterprotesters, and they stood there and did nothing,” he said.

The LAPD confirmed that its officers, along with other state and local law enforcement agencies responded.

“Once mutual aid resources were formed and coordinated, they separated the two groups. No arrest were made, no force was used, and no officers were injured,” the LAPD wrote on X.

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A California Highway Patrol (CHP) officer fires a flash-bang while clearing a pro-Palestinian encampment after dispersal orders were given at the University of California, Los Angeles (UCLA) campus, on May 2, 2024 in Los Angeles, California.

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A California Highway Patrol (CHP) officer fires a flash-bang while clearing a pro-Palestinian encampment after dispersal orders were given at the University of California, Los Angeles (UCLA) campus, on May 2, 2024 in Los Angeles, California.

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Students, including Doyle, returned to the encampment the next night, on May 1, despite the attacks from the night before.

That’s when more than 200 pro-Palestinian protesters were surrounded by Los Angeles police and were arrested. LAPD Chief Dominic Choi said 210 arrests were made by the UCLA Police Department for failure to disperse and that he was “thankful there were no serious injuries to officers or protestors.”

But the UCLA Palestine Solidarity Encampment said police “tore students from our human chain and shot rubber bullets at close range. Many were rushed to the ER after the bullets connected with heads and hands.”

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Doyle said he and hundreds of other protesters were handcuffed and bundled into buses where they stayed for hours before getting to the police station.

“We were in the bus for something like 4 1/2 hours,” he said. One of his fellow demonstrators requested a trip to the bathroom, which was ignored, Doyle said. Eventually, Doyle said, that person defecated on himself.

UCLA Chancellor Gene Block issued a statement defending the decision to call in law enforcement.

“Several days of violent clashes between demonstrators and counter-demonstrators put too many Bruins in harm’s way and created an environment that was completely unsafe for learning,” Block wrote. “In the end, the encampment on Royce Quad was both unlawful and a breach of policy. It led to unsafe conditions on our campus and it damaged our ability to carry out our mission.”

Block has said the attack on the encampment from counterprotesters will be investigated and “may lead to arrests, expulsions and dismissals.”

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City College violence was “more aggressive” than Columbia’s, civil rights group says

Police arrest protesters during pro-Palestinian demonstrations at The City College Of New York as the NYPD cracks down on protest camps at both Columbia University and CCNY on April 30, in New York City.

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Police arrest protesters during pro-Palestinian demonstrations at The City College Of New York as the NYPD cracks down on protest camps at both Columbia University and CCNY on April 30, in New York City.

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The images that emerged from the NYPD’s response at Ivy League Columbia University were striking.

As media attention was trained on Columbia, students at City College faced violence “even more aggressive than what we saw outside of Columbia,” Leyva said.

This kind of response is even more striking and layered because City College has more students of color “who are already impacted disproportionately by policing and police violence,” Leyva said.

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NYCLU’s protest monitors saw pepper spray and tasers being deployed, students being beaten and sustaining injuries, she said. Arrests continued well into the early hours at City College.

“Around campus is where we documented the bulk of the violence. So that was six or seven police on top of one person for arrest, pushing people onto the sidewalk, using barricades that were lifted and then arresting those people on the sidewalk, despite the fact that the orders to avoid arrest was to go onto the sidewalk,” Leyva said. “This was all in an effort to keep people as far away from campus and being able to see what was going on.”

In a recent statement, the CUNY Gaza Solidarity Encampment said, “We reject the claim that there was violence against any officer from a member of the encampment or a supporter since their injuries were a consequence of their own pepper spray,”

Corinna Mullin, an adjunct assistant professor in the Department of Political Science at John Jay College, said the police raid on the City College encampment “was a horrifying experience.” Mullin supported the students’ cause and stood alongside other faculty members. She spoke last week at a press conference organized by student protesters.

“We were surrounded on all sides by hundreds of police officers. It felt like a military invasion. It was terrifying — terrifying. I’ve never experienced anything like it before. There was an unnecessary and excessive use of force,” Mullin said.

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She detailed witnessing police batons pressed against protesters’ necks and chests. Once in jail, people were left standing, denied water and access to a bathroom for hours, she said. She also witnessed a Muslim woman’s hijab being removed from her head.

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U.S. to exit 66 international organizations in further retreat from global cooperation

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U.S. to exit 66 international organizations in further retreat from global cooperation

The symbol of the United Nations is displayed outside the Secretariat Building on Feb. 28, 2022, at United Nations Headquarters.

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WASHINGTON — The Trump administration will withdraw from dozens of international organizations, including the U.N.’s population agency and the U.N. treaty that establishes international climate negotiations, as the U.S. further retreats from global cooperation.

President Trump on Wednesday signed an executive order suspending U.S. support for 66 organizations, agencies, and commissions, following his administration’s review of participation in and funding for all international organizations, including those affiliated with the United Nations, according to a White House release.

Most of the targets are U.N.-related agencies, commissions and advisory panels that focus on climate, labor, migration and other issues the Trump administration has categorized as catering to diversity and “woke” initiatives. Other non-U.N. organizations on the list include the Partnership for Atlantic Cooperation, the International Institute for Democracy and Electoral Assistance and Global Counterterrorism Forum.

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“The Trump Administration has found these institutions to be redundant in their scope, mismanaged, unnecessary, wasteful, poorly run, captured by the interests of actors advancing their own agendas contrary to our own, or a threat to our nation’s sovereignty, freedoms, and general prosperity,” Secretary of State Marco Rubio said in a statement.

Trump’s decision to withdraw from organizations that foster cooperation among nations to address global challenges comes as his administration has launched military efforts or issued threats that have rattled allies and adversaries alike, including capturing autocratic Venezuelan leader Nicolás Maduro and indicating an intention to take over Greenland.

U.S. builds on pattern of exiting global agencies

The administration previously suspended support from agencies like the World Health Organization, the U.N. agency for Palestinian refugees known as UNRWA, the U.N. Human Rights Council and the U.N. cultural agency UNESCO. It has taken a larger, a-la-carte approach to paying its dues to the world body, picking which operations and agencies it believes align with Trump’s agenda and those that no longer serve U.S. interests.

“I think what we’re seeing is the crystallization of the U.S. approach to multilateralism, which is ‘my way or the highway,’” said Daniel Forti, head of U.N. affairs at the International Crisis Group. “It’s a very clear vision of wanting international cooperation on Washington’s own terms.”

It has marked a major shift from how previous administrations — both Republican and Democratic — have dealt with the U.N., and it has forced the world body, already undergoing its own internal reckoning, to respond with a series of staffing and program cuts.

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Many independent nongovernmental agencies — some that work with the United Nations — have cited many project closures because of the U.S. administration’s decision last year to slash foreign assistance through the U.S. Agency for International Development, or USAID.

Despite the massive shift, the U.S. officials, including Trump himself, say they have seen the potential of the U.N. and want to instead focus taxpayer money on expanding American influence in many of the standard-setting U.N. initiatives where there is competition with China, like the International Telecommunications Union, the International Maritime Organization and the International Labor Organization.

The latest global organizations the U.S. is departing

The withdrawal from the U.N. Framework Convention on Climate Change, or UNFCCC, is the latest effort by Trump and his allies to distance the U.S. from international organizations focused on climate and addressing climate change.

UNFCC, the 1992 agreement between 198 countries to financially support climate change activities in developing countries, is the underlying treaty for the landmark Paris climate agreement. Trump — who calls climate change a hoax — withdrew from that agreement soon after reclaiming the White House.

Gina McCarthy, former White House National Climate Adviser, said being the only country in the world not part of the treaty is “shortsighted, embarrassing, and a foolish decision.”

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“This Administration is forfeiting our country’s ability to influence trillions of dollars in investments, policies, and decisions that would have advanced our economy and protected us from costly disasters wreaking havoc on our country,” McCarthy, who co-chairs America Is All In, a coalition of climate-concerned U.S. states and cities, said in a statement.

Mainstream scientists say climate change is behind increasing instances of deadly and costly extreme weather, including flooding, droughts, wildfires, intense rainfall events and dangerous heat.

The U.S. withdrawal could hinder global efforts to curb greenhouse gases because it “gives other nations the excuse to delay their own actions and commitments,” said Stanford University climate scientist Rob Jackson, who chairs the Global Carbon Project, a group of scientists that tracks countries’ carbon dioxide emissions.

It will also be difficult to achieve meaningful progress on climate change without cooperation from the U.S., one of the world’s largest emitters and economies, experts said.

The U.N. Population Fund, the agency providing sexual and reproductive health worldwide, has long been a lightning rod for Republican opposition, and Trump cut funding for it during his first term. He and other GOP officials have accused the agency of participating in “coercive abortion practices” in countries like China.

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When President Biden took office in January 2021, he restored funding for the agency. A State Department review conducted the following year found no evidence to support GOP claims.

Other organizations and agencies that the U.S. will quit include the Carbon Free Energy Compact, the United Nations University, the International Cotton Advisory Committee, the International Tropical Timber Organization, the Partnership for Atlantic Cooperation, the Pan-American Institute for Geography and History, the International Federation of Arts Councils and Culture Agencies and the International Lead and Zinc Study Group.

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GOP gearing up to face tough midterms. And, Pentagon reviews women in ground combat

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GOP gearing up to face tough midterms. And, Pentagon reviews women in ground combat

Good morning. You’re reading the Up First newsletter. Subscribe here to get it delivered to your inbox, and listen to the Up First podcast for all the news you need to start your day.

Today’s top stories

President Trump continues to suggest that the U.S. will have a lengthy and active role in Venezuela after capturing the ousted president Nicolás Maduro. Trump has proposed several plans for Venezuela’s future government and economy. In those proposals, U.S. companies are expected to play a key role.

President Trump dances as he departs after speaking during a House Republican retreat at The John F. Kennedy Center for the Performing Arts on Jan. 6, 2026, in Washington, DC. House Republicans will discuss their 2026 legislative agenda at the meeting.

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  • 🎧 Trump and his aides are unclear about the future of Venezuela, NPR’s Franco Ordoñez tells Up First. When the president says the U.S. will run the country, many eyes are on Stephen Miller, Trump’s deputy chief of staff for policy. Miller, known for his stringent immigration policies, is one of the U.S. officials overseeing Venezuela. Ordoñez also says Miller has more recently described ruling over the hemisphere by force.
  • ➡️ Last night, Trump posted on social media that Venezuela will turn over between 30 million and 50 million barrels of sanctioned oil to the U.S. While seizing current oil production is one thing, overhauling Venezuela’s oil industry requires a far greater effort. Here’s why.

While meeting with House Republicans yesterday, Trump attempted to offer his party a roadmap to victory in this year’s midterm elections. The president acknowledged the possibility of his party losing the majority in the House this year. Trump said in his speech that the president’s party often loses the midterms.

  • 🎧 NPR’s Domenico Montanaro says that while it’s true the midterms are hard on the president’s party, it is even worse when a president’s approval rating is below 50%. Trump is facing his lowest second-term approval ratings, largely due to the rising cost of living. During yesterday’s speech, the president didn’t offer much on the topic. When he did discuss the economy, it was about how the stock market is at historic highs. He also touted his tariffs, which have actively raised prices on many things. People have informed pollsters for months that they believe the president’s policies have harmed the economy. Montanaro says one area where Trump and Republicans could take action is legislation on health care.

The Pentagon is preparing a six-month review to evaluate what it calls the military “effectiveness” of women serving in ground combat roles. Undersecretary Anthony Tata requested that the Army and Marine Corps submit data on the readiness, training, performance, casualties and command climate of ground combat units and personnel by Jan. 15. The effort aims to determine how gender integration has influenced operational success over the last decade.

Special series

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Trump has tried to bury the truth of what happened on Jan. 6, 2021. NPR built a visual archive of the attack on the Capitol, showing exactly what happened through the lenses of the people who were there. “Chapter 3: Assault on the Capitol,” lays out the timeline of key moments throughout the day as the riot unfolded.

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On the morning of Jan. 6, 2021, Trump held a “Save America” rally at the Ellipse, a site near the White House and U.S. Capitol. Multiple speakers promoted voter fraud myths and urged Vice President Mike Pence to overturn the election. Meanwhile, a group of 200 Proud Boys marched toward the Capitol. Before Trump’s speech ended, violence erupted on Capitol grounds. The Jan. 6 attack on the Capitol “was the most videotaped crime in American history, if not world history,” according to Greg Rosen, a former federal prosecutor who led the Justice Department unit that investigated the riot. But conspiracy theories still falsely label the assault a “normal tourist visit.” NPR’s review of thousands of court videos shows rioters assaulting officers with weapons, calling for executions and looting the building. These videos show the exact timing of events as they occurred. Corresponding maps show the locations where the conflict took place.

To learn more, explore NPR’s database of federal criminal cases from Jan. 6. You can also see more of NPR’s reporting on the topic.

Picture show

The tin soldier, a marionette puppet made by Nicolas Coppola and the main character in "The Steadfast Tin Soldier" show at Puppetworks.

The tin soldier, a marionette puppet made by Nicolas Coppola and the main character in “The Steadfast Tin Soldier” show at Puppetworks.

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For more than 30 years, Puppetworks has staged classics like The Tortoise and the Hare, Pinocchio, Aladdin and more in Brooklyn’s Park Slope neighborhood. Every weekend, children gather on foam mats and colored blocks to watch wooden renditions of the shows. The company’s founder and artistic director, 90-year-old Nicolas Coppola, has been a professional puppeteer since 1954. The theater has puppets of all types, including marionettes, swing, hand, and rod. They transport attendees back to the 1980s, when most of these puppets were made. Over the years, Coppola has updated the show’s repertoire to better meet the cultural moment. Step inside his world with these images.

3 things to know before you go

An overhead view of Ascot Hills Park in Los Angeles, CA. A 10,000 square foot patch of green stands out against a dirt path and brown weeds.

This tiny forest in Los Angeles, CA is one of many micro-forests around the world offering green space and contributing to local biodiversity.

Demian Willette/Loyola Marymount University

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  1. Scientists are establishing micro-forests in big cities to boost biodiversity and rejuvenate compromised land. Short Wave producer Rachel Carlson visited California’s largest micro-forest. Tune in to hear her account of the experience.
  2. The Hungarian arthouse director Béla Tarr has died at 70. He’s best known for his bleak, existential, and challenging films, including Sátántangó.
  3. While we often associate serendipity with luck or happy accidents, its origin suggests it’s more than just happenstance. This week, NPR’s Word of the Week explores the historical impact of serendipity and offers tips on how to cultivate it.

This newsletter was edited by Suzanne Nuyen.

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Amazon accused of listing products from independent shops without permission

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Amazon accused of listing products from independent shops without permission

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Amazon has been accused of listing products from independent retailers without their consent, even as the ecommerce giant sues start-up Perplexity over its AI software shopping without permission.

The $2.5tn online retailer has listed some independent shops’ full inventory on its platform without seeking permission, four business owners told the Financial Times, enabling customers to shop through Amazon rather than buy directly.

Two independent retailers told the FT that they had also received orders for products that were either out of stock or were mispriced and mislabelled by Amazon leading to customer complaints.

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“Nobody opted into this,” said Angie Chua, owner of Bobo Design Studio, a stationery store based in Los Angeles.

Tech companies are experimenting with artificial intelligence “agents” that can perform tasks like shopping autonomously based on user instructions.

Amazon has blocked agents from Anthropic, Google, OpenAI and a host of other AI start-ups from its website.

It filed a lawsuit in November against Perplexity, whose Comet browser was making purchases on Amazon on behalf of users, alleging that the company’s actions risked undermining user privacy and violated its terms of service.

In its complaint, Amazon said Perplexity had taken steps “without prior notice to Amazon and without authorisation” and that it degraded a customer shopping experience it had invested in over several decades.

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Perplexity in a statement at the time said that the lawsuit was a “bully tactic” aimed at scaring “disruptive companies like Perplexity” from improving customers’ experience.

The recent complaints against Amazon relate to its “Buy for Me” function, launched last April, which lets some customers purchase items that are not listed with Amazon but on other retailers’ sites.

Retailers said Amazon did not seek their permission before sending them orders that were placed on the ecommerce site. They do not receive the user’s email address or other information that might be helpful for generating future sales, several sellers told the FT.

“We consciously avoid Amazon because our business is rooted in community and building a relationship with customers,” Chua said. “I don’t know who these customers are.”

Several of the independent retailers said Amazon’s move had led to poor experiences for customers, or hurt their business.

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Sarah Hitchcock Burzio, the owner of Hitchcock Paper Co. in Virginia, said that Amazon had mislabelled items leading to a surge in orders as customers believed they were receiving more expensive versions of a product at a much lower price.

“There were no guardrails set up so when there were issues there was nobody I could go to,” she said.

Product returns and complaints for the “Buy for Me” function are handled by sellers rather than Amazon, even when errors are produced by the Seattle-based group.

Amazon enables sellers to opt out of the service by contacting the company on a specific email address.

Amazon said: “Shop Direct and Buy for Me are programmes we’re testing that help customers discover brands and products not currently sold in Amazon’s store, while helping businesses reach new customers and drive incremental sales.

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“We have received positive feedback on these programmes. Businesses can opt out at any time.”

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