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By the Numbers: Remaking a Crisis Line
By the Numbers: Remaking a Disaster Line
Steve Eder��Reporting for the Investigations desk
Calls to the Lifeline which might be deserted whereas the persons are ready for assist. Final yr, that added as much as about 330,000 calls.
The opposite channels lagged additional behind: 41 p.c of texts and 73 p.c of chats went unattended.