Customers frustrated with ‘unrewarding’ rewards program at Nebraska Crossing

OMAHA, Neb. (WOWT) – One way for retailers to attract repeat customers is by offering a rewards program, but there’s one that hasn’t been a very rewarding experience.

Frequent shoppers at Nebraska Crossing Outlets, Terry Schutz and Bob Fielder say the mall’s “FastCash Redemptions” have slowed to a standstill.

“For several months, we’ve accumulated the earnings from purchases out there,” Bob said. “I’ve got $835 worth of credit and I can’t use it.”

Though their membership says “active,” when Bob and Terry pull up the FastCash app, it says “redemption currently unavailable.”

A message to both says FastCash Redemptions is under construction.

“Under development to the point that we can still use it and spend money there and earn the credits, but we can’t spend those credits,” Terry said. “I feel cheated more than anything.”

With almost $1,500 worth of credits combined, both say they missed out on savings during the holiday shopping season.

While the platform is under development, mall management tells 6 News that shoppers will still be able to collect points on their app, just just can’t say when they’ll be able to use them in stores.

A message from Nebraska Crossing to app users tells them to “stay tuned” for a push notification once FastCash is finished being worked on and that they look forward to delivering good news soon.

“Don’t make an offer if you’re not going to do it,” Terry said. “It’s been months. How long does it take to redo it and get with another company to monitor it?”

Without explanation, the bottom of the notice says it expires Feb. 29, but Bob and Terry say their patience ran out weeks ago.

“I’m going to go out there and spend money anyway,” Bob said. “This was a good offer, I took advantage of it and then the offer took advantage of us. It’s totally unfair.”

By attaching their credit cards, Bob and Terry bought into the FastCash App but say they won’t be satisfied with the rewards program until they see it’s redeeming qualities.

Despite notices mentioning expiration dates, a manager with Nebraska Crossing says that credits for purchases at mall stores don’t expire.

Upon request for comment from 6 News, Nebraska Crossing sent the following statement.

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