Milwaukee, WI
Contact 6 helps consumers save $22,754 in March
Contact 6 helps shoppers save $22,754 in March
From lacking orders, to damaged electronics, even airline miles. Sad shoppers write to Contact 6 each month.
MILWAUKEE – From lacking orders to damaged electronics and even airline miles, sad shoppers write to Contact 6 each month.
Two co-workers thought their instances had been too small to be a magnet for the FOX6 shopper phase. Two days after writing to Contact 6, they had been promised refunds.
Earlier than COVID-19, Freeway Flyer buses crammed Wisconsin Avenue. For many years, the Freeway Flyers picked up suburban staff in park-and-ride heaps and introduced them to workplaces in downtown Milwaukee. Then got here the pandemic and the transition to distant work.
“They canceled all of them, the Freeway Flyers,” mentioned Elaine Could, a devoted Flyer rider.
Sandy Rose and Elaine Could
Could and her colleague, Sandy Rose, rode the Freeway Flyer from Hales Corners to their jobs within the US Financial institution constructing for many years. When their route was lastly canceled, they determined to pursue refunds for fares they’d pay as you go on M-Playing cards.
“We simply requested our a reimbursement, they usually by no means actually responded,” mentioned Could. “Then Sandy mentioned, ‘Why don’t we attempt Contact 6?’”
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Could and Rose submitted on-line grievance kinds with Contact 6 and its case supervisor wrote to the Milwaukee County Transit System (MCTS) on their behalf.
“I don’t assume the mud had settled once we bought that electronic mail again [from MCTS] saying, ‘Simply ship in your card, and we’ll offer you your refund,’” mentioned Could.
Could’s $23 refund and Rose’s $20 refund are among the many $22,754.20 that FOX6 viewers say Contact 6 helped them save in March.
The Contact 6 case supervisor helped one girl get a substitute pc for her grandson, after the one she purchased him as a Christmas present didn’t work. Contact 6 bought one other household a $700 refund for an auto half they’d ordered on-line that by no means arrived. The phase even helped one girl caught up in an airline meltdown over Christmas reclaim 25,000 factors she will put towards one other flight.
Could and Rose advised Contact 6 they’d been asking for refunds for about one 12 months.
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“I knew it was somewhat, tiny amount of cash, however it was the precept behind it,” mentioned Rose.
MCTS introduced the elimination of the Freeway Flyers in November 2022 after beforehand suspending a number of routes.
In a press launch, MCTS mentioned, the “adjustments are attributable to a mixture of a number of components, together with a projected 2025 transit funding hole and a COVID-19-induced transition to hybrid work schedules downtown which led to diminished ridership on Freeway Flyer routes.”
In response to Contact 6, MCTS mentioned, “We respect our Freeway Flyer riders, and they’re welcome to electronic mail us at customerservice@MCTS.org in regards to the cancelation of Freeway Flyer service, so we will help handle their considerations.”
Contact 6 helped to resolve 30 instances for sad shoppers in March, with FOX6 viewers reporting financial savings between $15 and $3,500. A few of these resolutions concerned $0 in financial savings however helped shoppers put disturbing experiences behind them.
To search out out if Contact 6 could possibly show you how to, you’re invited to fill out a grievance type.