INDIANAPOLIS — A busy holiday shipping season has left some Indianapolis residents frustrated with postal service delays, while others report smooth deliveries during what the United States Postal Service calls its busiest week of the year.

“This is actually the busiest mailing, shipping and delivery week of the entire year. So we are incredibly busy,” said Susan Wright, USPS spokesperson.

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Indianapolis residents face mixed experiences with USPS during holiday season

For Indianapolis resident Steve Burnstein, the holiday rush has meant nearly two weeks of waiting for gifts that should have arrived days ago.

“I’m just frustrated to the top, you know, there’s no reason for it,” Burnstein said.

After dropping off his gifts, Steve was told delivery would take just a matter of days. Nearly two weeks later, the packages remain stuck at a distribution center just miles from his home.

“They’re sitting at a distribution center at English at or Brookville Road near 465,” Burnstein added.

WRTV followed Steve to the post office to track down his missing packages, and employees spent more than 15 minutes searching for answers.

“Nothing. Absolutely nothing — it’s moving through the distribution center— but not to California,” Steve said after the lengthy wait.

Wright offered advice for avoiding shipping delays during the busy season.

“One thing that I want to encourage customers to do is to be sure you have an accurate address, and the one thing you do not want to guess about is the zip code, because the zip code is our first line of sortation. And so if that is incorrect, it will misdirect your package,” Wright said.

Other Indianapolis residents have had better experiences with the postal service during the holiday rush.

“They’re very good about getting your mail out and getting it on time,” Delores Parker from Indianapolis said.

Delores recommends additional precautions.

“I usually make sure it’s where I get a return receipt if it’s something that’s very important,” she added.

Steve suggests considering alternatives for critical shipments.

“Ship them FedEx, ship them UPS. Check and make sure that they’re gonna go,” Steve said.

According to the USPS Website, the deadline for a package to arrive by Christmas through Priority Mail Express is Saturday, December 20.

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Griffin Gonzalez is the In Your Community multimedia journalist for Hamilton County. He joined WRTV in January of 2024. Griffin loves to tell stories about people overcoming their biggest obstacles and share the good news that his community has to offer. Share your story ideas and important issues with Griffin by emailing him at griffin.gonzalez@wrtv.com.

INDIANAPOLIS (WISH) — The Indianapolis Metropolitan Police Department is investigating the disappearance of Robert Williams Jr., a 16-year-old Black male who is 5 feet 9 inches tall, weighs 185 pounds, has black hair with brown eyes, and was last seen wearing a gray coat, blue sweat pants, and black tennis shoes.

Williams Jr. is missing from Indianapolis, and was last seen on Wednesday, Dec. 17, 2025. He is believed to be in extreme danger and may require medical assistance. 

Investigators ask that anyone with information on Williams Jr. contact the Indianapolis Metropolitan Police Department at 317-327-6541 or 911.

INDIANAPOLIS — The Indy Peace Fellowship is an initiative from the city, providing solutions to reduce gun violence in our city.

WRTV spoke with Dane Nutty, President & CEO of the Indy Public Safety Foundation, about its efforts in 2025 and continued targets ahead for 2026.

“A lot of times, you have an idea of what the community wants, you have an idea of what people need, and so, we certainly have a significant engagement with the community daily,” Nutty said.

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The City of Indianapolis’ “Indy Peace Fellowship” 2025 review

Finding solutions to gun violence has been one of the city’s biggest hurdles.

“This year that we’re looking at annual data, we’re over 20% reduction in criminal homicides and nearly 30% reduction in non-fatal shootings, but again, I think it’s a testament to the investments that have been made over the last three to five years and really lifting not only targeted intervention but also community voices in violence intervention,” Nutty said.

Nutty said that the relationships built with the community, IMPD and organizations throughout the years helped foster greater results in 2025.

“I think after the first couple of years, you know, when you launch a really huge new strategy, it takes a little time to kind of cement those partnerships and ensure that we’re being most effective and intentional with our work, and we’ve really seen that come into play this year,” Nutty said.

Looking ahead to 2026, Nutty said his team will continue to review data daily to help cultivate the best outcome.

“We might have an incident in the community that results in either the potential for retaliation or, you know, some additional trauma that that neighborhood or that community has incurred,” Nutty said.

Every year, Indy Peace Fellowship’s goal is to reduce homicides by 10%.

“As of today, we’re down over 20% in criminal homicides year to date, so we’re certainly, again. We’re happy that we met that goal. That doesn’t mean that the work has completed, right? That we can just say, ‘Hey, we’ve done it all, we’ve fixed the problem.’ There’s a lot of work to move forward,” Nutty said.

Nutty added that they are seeing nearly a 30% reduction year-over-year in non-fatal shootings. Further proving that community outreach and targeted impact are working.