Indianapolis International earns recognition as top mid-sized airport in North America

The Indianapolis Worldwide Airport has landed on high of a survey for buyer satisfaction amongst medium-sized airports in North America.

It’s the third time in 4 years that the Indianapolis airport has earned the popularity within the J.D. Energy North America Airport Satisfaction Survey, and the fifth time general.

The J.D. Energy examine is taken into account a benchmark for buyer satisfaction within the trade. It analyzes six elements related to the airport buyer expertise, together with airport arrival/departure (attending to and leaving the airport), check-in/baggage verify, safety verify, terminal amenities (concourses, lounges, signage, restrooms and gate areas) and baggage declare.

Indianapolis Worldwide acquired an general buyer satisfaction rating of 842 out of 1,000 to high the medium-sized airport class.  Pittsburgh Worldwide Airport was second with 839 factors. Jacksonville Worldwide Airport and Southwest Florida Worldwide Airport in Fort Myers tied for third with 826 factors.The survey outlined medium airports as these with 4.5 to 9.9 million passengers annually.

Different ranked airports

Minneapolis-Saint Paul Worldwide Airport ranked highest in passenger satisfaction amongst mega airports with a rating of 800. San Francisco Worldwide Airport was second with 796 factors. Detroit Metropolitan Wayne County Airport and John F. Kennedy Worldwide Airport  in New York Metropolis tied for third with 791 factors. The survey outlined mega airports as these with 33 million or extra passengers per yr.

Tampa Worldwide Airport topped the big airports class with a rating of 846. John Wayne Airport, Orange County was second with 826 factors and Dallas Love Discipline was third with 825 factors.  Giant airports have been outlined as these with 10 to 32.9 million passengers per yr.

Getting again to regular

Airline passenger satisfaction hit an all-time excessive within the 2021 survey as journey resumed however passenger quantity remained low amid the COVID-19 pandemic. This yr, J.D. Energy mentioned, general satisfaction is down with scores in a number of classes in step with 2019 survey outcomes. It pointed to airport terminals turning into extra crowded as passenger ranges strategy pre-pandemic ranges. Airports are additionally going through labor shortages, rising meals and beverage costs and flight cancellations.