LAKEWOOD, Ohio (WOIO) – A power outage stretching into its second day left roughly 1,200 customers without electricity across Lakewood’s southwest side, forcing small businesses to operate on bare-bones staffing and sending at least one diabetic resident scrambling to keep insulin refrigerated.
Businesses push through with cash and calculators
At the Lakewood Garden Center, manager Isabella Dombrowski kept the doors open despite sweltering conditions inside the shop — no power, no fans.
“It is swampy and it’s disgusting and I’m pissed the power is out,” Dombrowski said.
With no electronic registers, staff switched to cash-only transactions, counting back change by hand and using phone calculators to process sales.
“We try to service people how we can, even if it’s running with bare-bones staff and our phone calculator — we will work with you,” Dombrowski said.
Resident forced to relocate insulin amid outage
For Hunter Duseau, the outage created a medical emergency.
“For me the most frustrating thing is I’m diabetic and I have to keep my insulin refrigerated, so I had to scramble to get it to my friend’s house,” Duseau said.
Mayor points to Lauderdale substation, calls out FirstEnergy
Lakewood Mayor Meghan George said the outages trace back to the Lauderdale substation, which knocked out power to much of the city’s southwest side. She visited Haze Elementary Friday morning, where FirstEnergy crews were installing a backup generator for that substation.
“I was just at Haze Elementary this morning, where FirstEnergy is installing a backup generator for this Lauderdale substation,” George said.
The mayor did not hold back in her criticism of the utility.
“For FirstEnergy to continue to fail us is completely unacceptable,” George said.
FirstEnergy responds, cites heat wave and infrastructure investment
In a statement to 19 News, FirstEnergy acknowledged the impact of the outages and attributed the strain to an extreme heat wave driving elevated electricity demand across the region.
“We understand the frustration and hardship these outages have caused for Lakewood residents, especially during this period of extreme heat,” the statement read. “Our crews, engineers and system operators have been working around the clock to restore service safely and as quickly as possible for affected customers.”
FirstEnergy said it is investing millions of dollars in infrastructure upgrades and reliability improvements for Lakewood and surrounding communities and said it appreciates Mayor George’s advocacy for residents.
Power has since been restored. Power had been flickering on and off since Wednesday.
Free water available at area Giant Eagle locations
FirstEnergy said free water is available for customers beginning Thursday at 4 p.m. through Sunday evening, or while supplies last, at the following Giant Eagle locations:
- 14100 Detroit Ave., Lakewood, OH 44107
- 3050 W. 117th St., Cleveland, OH 44111
- 22160 Center Ridge Rd., Rocky River, OH 44116
Residents are also encouraged to use available cooling centers and community resources during the ongoing heat event.