Brian Boland spent more than a decade figuring out how to build a system that would make Meta money. On Thursday, he told a California jury it incentivized drawing more and more users, including teens, onto Facebook and Instagram — despite the risks.
Technology
The executive that helped build Meta’s ad machine is trying to expose it
Boland’s testimony came a day after Meta CEO Mark Zuckerberg took the stand in a case over whether Meta and YouTube are liable for allegedly harming a young woman’s mental health. Zuckerberg framed Meta’s mission as balancing safety with free expression, not revenue. Boland’s role was to counter this by explaining how Meta makes money, and how that shaped its platforms’ design. Boland testified that Zuckerberg fostered a culture that prioritized growth and profit over users’ wellbeing from the top down. He said he’s been described as a whistleblower — a term Meta has broadly sought to limit for fear it would prejudice the jury, but which the judge has generally allowed. Over his 11 years at Meta, Boland said he went from having “deep blind faith” in the company to coming to the “firm belief that competition and power and growth were the things that Mark Zuckerberg cared about most.”
Boland last served as Meta’s VP of partnerships before leaving in 2020, working to bring content to the platform that it could monetize, and previously worked in a variety of advertising roles beginning in 2009. He testified that Facebook’s infamous early slogan of “move fast and break things” represented “a cultural ethos at the company.” He said the idea behind the motto was generally, “don’t really think about what could go wrong with a product, but just get it out there and learn and see.” At the height of its prominence internally, employees would sit down at their desks to see a piece of paper that said, “what will you break today?” Boland testified.
“The priorities were on winning growth and engagement”
Zuckerberg consistently made his priorities for the company abundantly clear, according to Boland. He’d announce them in all hands meetings and leave no shadow of a doubt what the company should be focused on, whether it was building its products to be mobile-first, or getting ahead of the competition. When Zuckerberg realized that then-Facebook had to get into shape to compete with a rumored Google social network competitor (which he didn’t name, but seemed to refer to Google+), Boland recalled a digital countdown clock in the office that symbolized how much time they had left to achieve their goals during what the company called a “lockdown.” During his time at the company, Boland testified, there was never a lockdown around user safety, and Zuckerberg allegedly instilled in engineers that “the priorities were on winning growth and engagement.”
Meta has repeatedly denied that it tries to maximize users’ engagement on its platforms over safeguarding their wellbeing. In the past weeks, both Zuckerberg and Instagram CEO Adam Mosseri testified that building platforms that users enjoy and feel good on is in their long-term interest, and that’s what drives their decisions.
Boland disputes this. “My experience was that when there were opportunities to really try to understand what the products might be doing harmfully in the world, that those were not the priority,” he testified. “Those were more of a problem than an opportunity to fix.”
When safety issues came up through press reports or regulatory questions, Boland said, “the primary response was to figure out how to manage through the press cycle, to what the media was saying, as opposed to saying, ‘let’s take a step back and really deeply understand.” Though Boland said he told his advertising-focused team that they should be the ones to discover “broken parts,” rather than those outside the company, he said that philosophy didn’t extend to the rest of the company.
On the stand the day before, Zuckerberg pointed to documents around 2019 showing disagreement among his employees with his decisions, saying they demonstrated a culture that encourages a diversity of opinion. Boland, however, testified that while that might have been the case earlier in his tenure, it later became “a very closed down culture.”
“There’s not a moral algorithm, that’s not a thing … Doesn’t eat, doesn’t sleep, doesn’t care”
Since the jury can only consider decisions and products that Meta itself made, rather than content it hosted from users, lead plaintiff attorney Mark Lanier also had Boland describe how Meta’s algorithm works, and the decisions that went into making and testing it. Algorithms have an “immense amount of power,” Boland said, and are “absolutely relentless” in pursuing their programmed goals — in many cases at Meta, that was allegedly engagement. “There’s not a moral algorithm, that’s not a thing,” Boland said. “Doesn’t eat, doesn’t sleep, doesn’t care.”
During his testimony on Wednesday, Zuckerberg commented that Boland “developed some strong political opinions” toward the end of his time at the company. (Neither Zuckerberg nor Boland offered specifics, but in a 2025 blog post, Boland indicated he was deleting his Facebook account in part over disagreements with how Meta handled events like January 6th, writing that he believed “Facebook had contributed to spreading ‘Stop the Steal’ propaganda and enabling this attempted coup.”) Lanier spent time establishing that Boland was respected by peers, showing a CNBC article about his departure that quoted a glowing statement from his then-boss, and a reference to an unnamed source who reportedly described Boland as someone with a strong moral character.
On cross examination, Meta attorney Phyllis Jones clarified that Boland didn’t work on the teams tasked with understanding youth safety at the company. Boland agreed that advertising business models are not inherently bad, and neither are algorithms. He also admitted that many of his concerns involved the content users were posting, which is not relevant to the current case.
During his direct examination, Lanier asked if Boland had ever expressed his concerns to Zuckerberg directly. Boland said he’d told the CEO he’d seen concerning data showing “harmful outcomes” of the company’s algorithms and suggested that they investigate further. He recalled Zuckerberg responding something to the effect of, “I hope there’s still things you’re proud of.” Soon after, he said, he quit.
Boland said he left upwards of $10 million worth of unvested Meta stock on the table when he departed, though he admitted he made more than that over the years. He said he still finds it “nerve-wracking” every time he speaks out about the company. “This is an incredibly powerful company,” he said.
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Valve has some good news and bad news about Steam Controllers. The good news: if you make a reservation for a Steam Controller, the company will now show you one of three estimates of when you’ll be able to actually order your gamepad: by September 2026, by December 2026, or sometime in 2027. The bad news: any reservations made today “indicate a 2027 date for shipping,” Valve says.
“We have no plans to stop making Steam Controller,” according to Valve. “But as we look at the current demand compared to how many we know we can make by the end of the year, we want to manage expectations as much as we can with regards to when folks can expect to receive their order.”
Valve’s very good new Steam Controller went on sale in early May, and the initial rush led some people to run into frustrating problems with trying to check out ahead of the controllers eventually going out of stock. A few days later, the company announced that it would be implementing a reservations queue for interested buyers so they could get on a waitlist. If you’re on the waitlist, when you get notified that a Steam Controller is ready for you to buy, you have 72 hours to actually make the order.
“When we launched Steam Controller last month, we quickly saw that initial demand exceeded our expectations,” Valve says. “Switching to a reservation queue has (hopefully) cut down on the headaches on the customer side, and for us it’s also been helpful as we plan ahead and try to get as many out as quickly as we are able.”
All three of Valve’s big hardware products were delayed from a planned early 2026 launch because of the component crisis, Valve still hasn’t announced when the Steam Machine PC or Steam Frame VR headset might go on sale. However, just yesterday, Valve officially launched its big SteamOS 3.8 update with support for the Steam Machine. It’s also been importing a lot of hardware into the US as of late.
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The next time you pull up to a McDonald’s drive-thru, the voice taking your order may not be human. McDonald’s is testing a new AI-powered system called ArchIQ at five U.S. locations. The company has not said where those restaurants are located. The voice assistant, nicknamed Archy, can take drive-thru orders and has shown it can handle both English and Spanish.
For anyone who has repeated “no pickles” into a speaker box more than once, this could sound helpful. However, if you remember McDonald’s last AI drive-thru experiment, you may also wonder whether your burger order could somehow turn into a bag full of surprise McNuggets.
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WOULD YOU EAT AT A RESTAURANT RUN BY AI?
McDonald’s is testing an AI drive-thru system called ArchIQ at five U.S. restaurants. (Kurt “CyberGuy” Knutsson)
What is McDonald’s AI drive-thru?
ArchIQ is McDonald’s new AI system for restaurants. It can take drive-thru orders and also help with operations behind the scenes.
In a post on X, McFranchisee, an anonymous McDonald’s franchisee account, said the system is currently in five test stores and has processed more than one million transactions. The account also said about 90% of orders were completed without a human stepping in. That number sounds promising. Still, McDonald’s has not confirmed a nationwide launch date. For now, this remains a limited test.
The system also appears to connect with a bigger McDonald’s plan called “McDonald’s > NEXT.” CEO Chris Kempczinski described the strategy as a way to bring in more customers and improve restaurant productivity. The plan also includes menu changes, restaurant redesigns, technology upgrades and more focus on hospitality.
Why McDonald’s is testing AI ordering
Drive-thrus can get chaotic fast. Someone changes an order after the total appears. A child calls out from the back seat. Road noise makes the speaker hard to hear. Then the driver remembers the extra sauce after everything has already gone through. That is the type of pressure McDonald’s wants AI to handle.
If ArchIQ works well, it could help restaurants move cars through the line faster. It may also reduce mistakes during busy hours. Workers could then focus more on preparing food, handling payments and helping customers who need a real person.
ArchIQ also appears to have a management role. In the same X post, McFranchisee described Archy as a tool that could alert managers to bottlenecks or other issues before they slow down operations.
STARBUCKS USES CHATGPT TO SUGGEST DRINKS BASED ON MOOD AS EXPERT WARNS OF HIDDEN DOWNSIDES
The AI assistant, nicknamed Archy, can take drive-thru orders and may also help managers spot restaurant slowdowns. (McFranchisee)
McDonald’s tried AI drive-thru ordering before
This new test follows McDonald’s earlier AI drive-thru experiment with IBM. That program involved more than 100 restaurants. McDonald’s ended the test in 2024 after customers complained about order accuracy. Some mistakes also went viral, creating an embarrassing moment for McDonald’s and raising questions about whether the technology was ready for the drive-thru. Customers reported wrong items, strange quantities and other order mix-ups. That history is why this new test will get extra attention.
This time, McDonald’s is working with Google technology. McFranchisee also claimed every McDonald’s in the U.S. is getting Google Edge Cloud hardware in anticipation of the rollout. McDonald’s seems to believe the newer system can perform better than the last one. The real test will come when regular customers use it during real drive-thru rushes.
How McDonald’s AI drive-thru could help customers
If McDonald’s gets this right, the most obvious benefit is speed. An AI ordering system does not get tired during a long shift. It may also help more customers order in the language they prefer. That could make a busy drive-thru feel less frustrating, especially during breakfast or late-night hours.
The system may also ask clearer follow-up questions and catch missing details before the order reaches the kitchen. That would be a win for customers who want to get in, get their food and get on with the day.
The biggest problem with AI drive-thru orders
The biggest concern is accuracy. AI can still misunderstand people. That gets frustrating fast when you are trying to grab lunch between errands or get your kids fed from the back seat. A wrong order wastes time. It also puts workers in the position of fixing a mistake the machine made.
There is also the customer service side. Some people like hearing a real person at the speaker. Others may find an AI voice cold or annoying, especially if the system gets confused.
Then there is the privacy question. If an AI system takes your order, customers may wonder what gets collected, how long it is kept and who can access it. McDonald’s has not publicly explained those specifics for this current ArchIQ test.
ALEXA+ LETS YOU ORDER FOOD LIKE A REAL CONVERSATION
A drive-thru menu board stands outside a McDonald’s restaurant in Hercules, Calif., on Oct. 23, 2024, amid an E. coli outbreak linked to onions in Quarter Pounder sandwiches that has sickened dozens and killed one person across the U.S. (David Paul Morris/Bloomberg via Getty Images)
How to avoid AI drive-thru mistakes
Before you leave the drive-thru, take a moment to check the order screen. Make sure the items match what you said. Listen when the system repeats your order. Keep your receipt until you confirm the food is right.
Also, avoid sharing extra personal details at the speaker box. Your order should only require your food choices and payment.
If the AI gets confused, ask for a crew member. You do not need to keep going back and forth with a machine over fries.
What this means for you
For now, you probably will not notice a change at your local McDonald’s. The ArchIQ test appears limited to five U.S. restaurants, and the company has not said when it could expand.
Still, this gives customers a preview of where fast food may be heading. AI could soon play a bigger role in how restaurants take orders and manage the kitchen. That may speed up the line, though it could also make the experience feel less personal.
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Kurt’s key takeaways
McDonald’s clearly wants AI to play a bigger role in its restaurants. From a business point of view, the idea makes sense. Shorter drive-thru lines could help franchisees and customers. Better restaurant data could also help managers fix problems faster. But I still want the human backup. Food orders can be messy because people are messy. We change our minds. We talk over each other. We forget the extra ketchup until the last second. AI may handle much of that one day. For now, I would treat it like any busy drive-thru interaction. Speak clearly. Check the order. Do not pull away until you know your food is right.
Would you trust an AI voice to take your McDonald’s order, or do you still want a real person on the other end of the speaker? Let us know by writing to us at Cyberguy.com
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Midjourney CEO David Holz just showed off the company’s first hardware product and plans to build a San Francisco spa, which he admitted is a bit different from the “cat pictures” produced by its AI image generator. Dubbed The Midjourney Scanner, it’s an ultrasound-based full-body scanner that uses a ring of sensors to capture vertical slices of the inside of your body, looking at the composition of your muscle, fat, bone, and organs to start. Holz said ideally, you could do this once a year or every single day, as it “aims for image quality comparable to MRI in many ways.”
He mentioned that one way he’d like to use it would be to see how his body changes in response to diet and workout changes, saying, “I’m not the most measured man on Earth yet, you know, but maybe I want to have that daily [measurable information].” A set of job listings advertises the company’s goal as trying to “build and launch the world’s first full-body ultrasound CT scanner, ultimately bringing safe, fast, and high fidelity preventative scanning to billions via a magical spa experience.”
The Midjourney Scanner was developed in a partnership with ultrasound tech company Butterfly Network, which said it uses “40 Butterfly Ultrasound-on-Chip imaging modules per system.”
The scanning process starts with stepping onto a platform that drops down into the water on rails through a ring of thousands of transducers that create ultrasonic waves. It then records the ripples passing through your body to analyze them and create detailed 3D images. The scan takes about 60 seconds. Holz said about a dozen people have been scanned so far.
It starts by stepping into a shallow pool of golden light. You then begin to descend into the water. Your body passes through a ring of underwater sensors, each acting like a dolphin, using its echolocation. The sensors send ultrasonic sound waves through your body from every angle. With enough waves, and enough angles, we form an image of what’s happening inside your body.
It combines those sensors with two petaflops of processing power. But after watching the livestreamed reveal, I’m still unclear on what Midjourney’s AI image generation tech exactly has to do with the Midjourney Medical effort, beyond an alternative business for otherwise-unused AI compute.
Holz hopes to put 10 of the scanners into a Midjourney Spa location in San Francisco’s Union Square that will open before the end of 2027 and offered to scan the hands of attendees at its launch event. The Midjourney Spa will have a gym, saunas, and cold plunges to go along with the hot tub–equipped scanning rooms where visitors will get into the water to be scanned.
He did mention that various medical applications would require FDA clearances, but for now, Midjourney Medical says it’s working on “body composition maps” that don’t require the same level of clearance as diagnostic imaging. It also says the “library of scans” users create can be shared with doctors, AI health tools, or others, and that, “We take data privacy seriously — more details on our data policies will come as we get closer to launch.”
Holz suggested that eventually these scans could become better than an MRI, without radiation, powerful magnets, or other complicating factors, to get a look at what’s going on inside people’s bodies “real fast.” In response to a question, he imagined a future where the FDA had a class of devices to look at “weird” things and allowed people to “just try to get as much data as we can.”
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