Technology
Scammers target wireless customers in new phone scheme
NEWYou can now listen to Fox News articles!
A troubling message landed in our inbox, and it reveals a scam that many people have never seen. Before we break it down, here is an email Gary from Palmetto, Florida, sent us:
“This just happened to a friend of mine. It’s the first time I’ve heard of this scam. She bought a new phone from Spectrum. 2 days later, she got a call saying they were from Spectrum and told her that they’d accidentally given her a refurbished phone rather than a new one and asked her to send it back, which he did.
“However, that night she got the feeling that something wasn’t right. She contacted UPS the next day and Spectrum, and verified that it was a scam and fortunately was able to get her phone back. But UPS told her that they actually changed the return address and the address it was going to as soon as it was shipped. She was just darn lucky she got her phone back. But like I say, this is something new. Nobody I’ve talked to has heard of it yet,” it wrote.
This experience shows how quickly scammers evolve. It also highlights how important fast action can be when something feels off.
HOW 3.5B WHATSAPP NUMBERS WERE SCRAPED AND EXPOSED
Sign up for my FREE CyberGuy Report
Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox. Plus, you’ll get instant access to my Ultimate Scam Survival Guide — free when you join my CYBERGUY.COM newsletter.
Scammers time their calls right after a new phone delivery to make the story feel real. (Cyberguy.com)
How this new phone return scam works
You may avoid this scam when you know the steps criminals use to pull it off. Here is how they operate.
1) Scammers track recent purchases
They start by watching recent phone or carrier purchases through leaked data, phishing or stolen shipment information. Because they know when a phone was delivered, they can time the call with precision.
2) They call with a convincing story
Next, they pretend to represent Spectrum or another carrier. They claim a mix-up happened and say the customer received a refurbished device. Since the call ties directly to a real purchase, the story feels believable.
3) They pressure the victim to ship the phone
After that, they send a prepaid label that looks official. Once the victim ships the phone, they alter the destination through UPS or FedEx tools or hacked accounts. As a result, the device gets rerouted fast.
4) They follow up to reduce doubt
Sometimes they even send a second message or call to confirm receipt. This extra touch delays the moment the victim realizes the package went to a different address.
5) Quick action saved Gary’s friend
Gary’s friend sensed something felt wrong. She contacted UPS and Spectrum right away, which allowed them to intercept the shipment before final delivery.
FAKE AGENT PHONE SCAMS ARE SPREADING FAST ACROSS THE US
Steps to protect yourself from phone return fraud
These simple actions can stop this scam early and keep your new phone safe.
1) Confirm every return request
Always check with your carrier through its official phone number or website chat before you ship a device.
2) Ignore labels sent by callers
Treat any label that appears outside your verified online account as suspicious since scammers use these to reroute packages.
3) Ship only after confirming the address
Use your own shipping and send the phone only after you verify the correct return address with your carrier.
4) Watch for pressure
Scammers use phrases, like “We made a mistake” or “We will credit your account to push quick action.” Slow down and confirm before you do anything.
5) Add a carrier account PIN
Create a PIN and turn on two-factor authentication (2FA) to protect your account from unauthorized access.
Fake return labels look official, which makes victims believe they are sending the phone back to the carrier. (Reuters/Thomas Peter/File Photo)
6) Use a strong antivirus software
Strong antivirus software blocks phishing sites and dangerous links that scammers use to steal account data. It also warns you about scam calls and messages tied to known threats.
The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.
Get my picks for the best 2025 antivirus protection winners for your Windows, Mac, Android and iOS devices at Cyberguy.com.
7) Use a personal data removal service
A data removal service pulls your information off people search sites that expose your address, carrier details and phone number. Lowering that exposure reduces targeted scam calls.
While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.
THIS IS WHAT YOU ARE DOING WRONG WHEN SCAMMERS CALL
Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com.
Get a free scan to find out if your personal information is already out on the web: Cyberguy.com.
8) Check your account for any new orders or changes
Scammers sometimes add fake orders or create return requests inside your carrier account. Reviewing your activity can reveal tampering quickly. Check your carrier account for new orders or changes. Look for return requests, shipping labels or edits you did not make.
9) Turn on shipping alerts for packages
Most carriers and shipping companies let you enable text or email alerts. This makes it harder for scammers to reroute a package without you knowing. Turn on delivery alerts with UPS, FedEx or USPS. Real-time updates help you catch reroutes before your device moves too far.
10) Protect your shipping login
Scammers often use stolen UPS or FedEx credentials to change addresses. Secure your UPS or FedEx accounts with strong passwords. This limits unauthorized access that scammers rely on. Consider using a password manager, which securely stores and generates complex passwords, reducing the risk of password reuse.
Next, see if your email has been exposed in past breaches. Our No. 1 password manager pick includes a built-in breach scanner that checks whether your email address or passwords have appeared in known leaks. If you discover a match, immediately change any reused passwords and secure those accounts with new, unique credentials.
Quick action with UPS or the carrier can stop the scam before the package reaches the wrong hands. (iStock)
Check out the best expert-reviewed password managers of 2025 at Cyberguy.com.
11) Avoid reading label numbers out loud over the phone
Some scammers ask victims to read tracking numbers or label details. They use these codes to hijack shipments. Never share tracking numbers or label details with anyone who calls you. Scammers use those numbers to redirect packages.
12) Report attempted fraud
Your report helps carriers investigate similar attempts. Report any suspicious calls to your carrier’s fraud department. Your story can help protect other customers from the same scheme.
Kurt’s key takeaways
Phone return scams keep spreading because scammers watch for any moment when people feel rushed or distracted. When a new device arrives, most of us feel excited and eager to get it set up, which gives criminals a narrow window to strike. Taking a few simple steps to verify every return request can shut down the entire scheme before it reaches your door. Slow down, check the details and trust your instincts if anything feels off. Your caution can save you from losing a brand-new phone to a convincing lie.
What scam attempts have you or someone you know run into lately that others should know about? Let us know by writing to us at Cyberguy.com.
CLICK HERE TO DOWNLOAD THE FOX NEWS APP
Sign up for my FREE CyberGuy Report
Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox. Plus, you’ll get instant access to my Ultimate Scam Survival Guide — free when you join my CYBERGUY.COM newsletter.
Copyright 2025 CyberGuy.com. All rights reserved.
Technology
Amazon updated 2023’s Fire HD 10 tablet with 4GB of RAM
The Fire HD 8 that launched in 2024 was the last new addition to Amazon’s budget-minded tablet lineup, but the company has quietly updated the Fire HD 10 that debuted the year before. In 2023 it was offered with multiple storage configurations that each came with 3GB of RAM, but the 32GB version now ships with 4GB of RAM, and a small price bump from $139.99 to $154.99.
The Fire HD 10 with 64GB of storage still only comes with 3GB of RAM and the other specs for both tablets remain the same, including a 10.1-inch, 1,920 x 1,200 display, a 2GHz eight-core processor, a 13-hour battery, and expandable storage through a microSD card. The refreshed version is also only available for purchase with lock screen ads, but those can be removed after the fact by paying a one-time fee. If you’ve been eyeing this tablet but don’t want to pay a $15 premium for it, Amazon still sells the original 3GB/32GB model for $139.99, but stock may sell out.
Technology
Cheap streaming box could hijack your home internet
Google general counsel explains AI-powered phishing rise
Halimah Delaine Prado, Google General Counsel, reveals the rise of AI-powered phishing scams originating from China’s ‘outsider enterprise.’ She explains how these criminals use artificial intelligence to create highly convincing fake websites, impersonating trusted brands like T-Mobile to defraud hundreds of thousands of Americans, causing millions in losses. Prado highlights Google’s strategy to combat these evolving threats.
NEWYou can now listen to Fox News articles!
That cheap streaming box promising free movies, live sports and premium channels may come with a hidden cost you never agreed to pay.
Security researchers are warning about a sprawling Android-based botnet called Popa. It has reportedly forced millions of consumer TV boxes to relay internet traffic tied to ad fraud, account takeovers and mass data scraping.
The concern goes beyond one shady app or one off-brand gadget. It points to a bigger problem sitting in living rooms across the country. Your home internet connection can be quietly used by strangers. In other words, that box connected to your TV may be doing more than streaming shows and movies.
THE TRICK TO SMOOTHER STREAMING AT HOME AND ON THE ROAD
A cheap streaming box promising free TV can secretly route stranger traffic through your home internet. (Phynart Studio/Getty Images)
Sign up for my FREE CyberGuy Report
- Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox.
- For simple, real-world ways to spot scams early and stay protected, visit CyberGuy.com – trusted by millions who watch CyberGuy on TV daily.
- Plus, you’ll get instant access to my Ultimate Scam Survival Guide free when you join.
GLOBAL SCAM CRACKDOWN LEADS TO 276 ARRESTS
What cheap streaming box malware is doing
Popa is tied to the wider Vo1d and BADBOX-style ecosystem of compromised Android-based streaming devices. These are often unofficial TV boxes sold online under countless names. Many promise access to paid movies, sports or channels for a one-time price. That should be your first warning sign.
KrebsOnSecurity reports that Popa works less like a traditional botnet built for quick attacks and more like a persistent tunneling system. It can register a device, keep encrypted connections open and route traffic through that device when needed.
So what does that mean at home? Someone else’s internet traffic can appear to come from your house.
Why residential proxy networks put your home Wi-Fi at risk
A residential proxy uses a regular home internet address to send traffic. To a website, that traffic can look like it came from an ordinary household instead of a suspicious server farm.
That makes these networks valuable for people trying to hide mass scraping, fake ad clicks, account attacks or other shady activity. It also creates a scary problem for the person who owns the Wi-Fi.
Your IP address could show up as the source, even though you had no idea anything was happening. The FBI has warned that compromised internet-connected devices can become part of BADBOX 2.0 and residential proxy services used for criminal activity. Those devices can include TV streaming boxes, digital projectors, digital picture frames and other connected gadgets.
For more on how attackers can abuse connected devices, see our report on how the FBI warned that more than 1 million Android devices were hijacked by malware.
How big the Popa Android TV botnet appears to be
The numbers are huge. Lumen’s Black Lotus Labs told Krebs that Popa averages between 1.5 million and 2.5 million distinct IP addresses each day. The system also reportedly relies on hundreds of internet addresses used to direct its activity.
Google previously said BADBOX 2.0 compromised more than 10 million uncertified devices running Android open-source software without Google’s built-in security protections. Google also said the devices were used for ad fraud and other digital crimes.
That is why this should get your attention. The box under your TV may look harmless. But if it came preloaded with sketchy streaming apps, required workarounds or promised too much for too little money, it may be putting your home network at risk.
Why the NetNut link is disputed
The Popa story also includes a major dispute. Security firms Qurium and Synthient say Popa is linked to NetNut, a residential proxy provider owned by Alarum Technologies, a publicly traded Israeli company. Synthient said its analysis found traffic associated with NetNut coming from devices running Popa.
Alarum disputes the reports. The company says the claims contain flawed conclusions and rejects the characterization of the technology as a botnet. Alarum also says its SDKs are meant for bandwidth-sharing with notice, consent and safeguards. That disagreement is important. But for everyday households, the most important point stays the same. If a device or app can route someone else’s traffic through your home connection, you need to know before you plug it in.
How smart TV apps can use your home internet
This problem goes beyond cheap Android TV boxes. Krebs cited research from Spur, a proxy-tracking service, that found some smart TV apps can include hidden tools that share your home internet connection with outside companies.
Spur said more than 42% of LG webOS apps it reviewed had these components. It also found similar components in more than 25% of Samsung Tizen apps reviewed.
In response, a Samsung spokesperson told CyberGuy, “Samsung wants to reassure our customers that the third-party residential proxy SDKs recently reported in the media cannot access, collect, or store any personal information from the TV, such as account credentials, viewing history, or personal files.”
Samsung said it has already restricted new app registrations that include those proxy functions.
“We are currently implementing strict platform-wide developer policies explicitly banning residential proxy SDKs, and we are working to identify and remove all apps currently available in our store that contain these components,” the company said.
“The privacy and security of our customers are our top priority, and we will continue to enforce our developer policies to ensure our platform remains safe and trustworthy,” the spokesperson added.
Samsung’s response sounds reassuring on personal TV data. Still, the bigger lesson is to be careful about what you install on any smart TV. Random games, free streaming apps or odd utilities can come with permissions or fine print that most people skip.
A TV remote makes it easy to click through prompts without reading much. That is important because an app may be able to use your home internet connection in ways you did not expect.
Warning signs your streaming box may be unsafe
Be careful with any streaming device that promises free access to paid content. Also watch for Android boxes advertised as “unlocked,” “fully loaded” or loaded with premium channels.
The FBI lists several warning signs, including devices that require Google Play Protect to be disabled, apps from suspicious marketplaces, generic streaming boxes from unknown brands, Android devices that lack Play Protect certification and unexplained internet traffic.
If you see one of those signs, unplug the device from power and disconnect it from Wi-Fi or Ethernet.
How to protect your home from cheap streaming box malware
The good news is you do not need to be a cybersecurity expert to lower your risk. Start with the devices connected to your TV, then work outward to your router, apps and passwords.
1) Avoid “fully loaded” streaming boxes
Do not buy cheap Android TV boxes that promise free movies, live sports or paid channels. Those deals can come with malware, backdoors or proxy software. Stick with trusted streaming platforms and certified devices from known brands. A bargain stops looking like a bargain when it puts your home network at risk.
2) Disconnect suspicious streaming devices
Unplug any no-name Android TV box, unlocked streaming device or gadget that required you to disable Google Play Protect. Then remove it from your router’s connected-device list. If unknown devices appear on your router, change your Wi-Fi password. After that, reconnect only the devices you recognize.
3) Check for Play Protect certification
If you use an Android TV device, check whether it is Play Protect certified. Uncertified Android devices may lack Google’s built-in security protections. A device that asks you to turn off security settings during setup deserves extra scrutiny. That setup step can be a major red flag.
Researchers say Popa-linked Android TV boxes may turn ordinary home Wi-Fi connections into residential proxy nodes. (skynesher/Getty Images)
4) Use only official app stores
Install apps only from official stores on your smart TV, Fire TV, Apple TV, Roku or Android TV device. Avoid sideloading, which means installing apps from outside the official app store, unless you fully trust the source. The FBI warns that unofficial marketplaces and required app downloads can increase the chance of infection.
5) Delete unused smart TV apps
Go through the apps on your smart TV and streaming devices. Remove games, utilities, free streaming apps and anything you no longer recognize. Pay close attention to apps that mention bandwidth sharing, proxy access or earning rewards from unused internet. Those tradeoffs can be buried in language most people would skip.
6) Update your router and streaming devices
Keep your router, smart TV, streaming stick and other connected devices updated. Firmware updates often fix security holes that attackers love to exploit. Also, check whether your router supports automatic updates. Turn that on if available.
7) Check your router for unknown devices
Open your router app or router admin page and look at the connected-device list. Remove anything you do not recognize. Also, watch for devices sending unusual amounts of data. A streaming box should not be creating heavy outbound traffic when no one is watching anything.
8) Change passwords used on the device
If you signed into Google, streaming apps or other accounts on a suspicious TV box, change those passwords from a trusted phone or computer. Also, sign out of those accounts on other devices when the service gives you that option. Use a trusted password manager to create and store strong, unique passwords so one compromised account does not open the door to others. Check out the best expert-reviewed password managers of 2026 at Cyberguy.com
9) Delete sketchy free VPNs and extensions
Remove free VPNs, free streaming apps, coupon extensions, unknown browser extensions and apps that offer to pay you for bandwidth. A trusted VPN can help protect your privacy online, especially on public Wi-Fi. However, a VPN will not clean an infected streaming box or stop a shady TV app from abusing your connection. Use it as one layer, not your only defense. For the best VPN software, see my expert review of the best VPNs for browsing the web privately on your Windows, Mac, Android & iOS devices at Cyberguy.com
10) Put smart devices on a guest network
Create a separate guest or IoT network for TVs, streaming boxes, cameras, printers and other smart devices. That way, a compromised gadget has less access to your phones, laptops and personal files. Many newer routers make this fairly easy inside the router app.
11) Run a full security scan
Run a full security scan on your computers and phones with trusted security software. This can help catch malware, risky downloads and suspicious files. But let’s be real here. Do not assume antivirus software can fully clean a cheap infected TV box. The FBI has warned that some compromised devices may come with malware before purchase or pick it up during setup. Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com
12) Replace the device if you are unsure
A factory reset may sound like enough, but it may fail to remove malware that came preinstalled or lives deeper in the device. If the box came from an unknown brand, pushed you toward sketchy apps or required security workarounds, replacing it is the safer move.
13) Report suspicious activity
If you believe your device or network has been compromised, report it to the FBI’s Internet Crime Complaint Center at IC3.gov. Also, contact your internet provider if you see strange traffic or get abuse notices tied to your IP address.
Kurt’s key takeaways
The scary part here is how ordinary this can look. A cheap streaming box sits under your TV, works well enough and promises free content. Meanwhile, your home internet connection may be getting rented out or abused in ways you never approved. That to me is scary because most people would never think to check whether their TV box is sending traffic in the background. They just want to watch the game or a movie. But if the device came from an unknown brand, promised free paid content or required sketchy setup steps, it deserves a serious look. The safest move is to unplug anything suspicious, use certified streaming devices and keep your smart TV apps under control. Free TV can become expensive fast when your home internet gets dragged into someone else’s scheme.
Unplug suspicious streaming devices, check your router and stick with trusted apps from official stores. (iStock)
Would you unplug a streaming box if you found out strangers might be routing their internet traffic through your home? Let us know by writing to us at Cyberguy.com
CLICK HERE TO DOWNLOAD THE FOX NEWS APP
Sign up for my FREE CyberGuy Report
- Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox.
- For simple, real-world ways to spot scams early and stay protected, visit CyberGuy.com – trusted by millions who watch CyberGuy on TV daily.
- Plus, you’ll get instant access to my Ultimate Scam Survival Guide free when you join.
Copyright 2026 CyberGuy.com. All rights reserved.
Technology
Sony’s PlayStation disc factory is already being repurposed
The video game disc is dead, and Sony’s been planning to kill it for some time, according to a report out of Austria. The man who leads Sony’s discmaking operations, Sony DADC president Dietmar Tanzer, told ORF Salzburg that the company’s Thalgau plant produces 600,000 discs every day, half of which are for PlayStation. But since it’ll only be making 10 percent of that volume in 2028, it’s planning to retrain all 300 employees to work on optical microlenses instead.
Thalgau isn’t just one of Sony’s disc plants. It’s where the disc-making division is headquartered, and appears to be its only remaining wholly owned disc manufacturing facility. Sony made discs in the United States for decades, originally in Terre Haute, Indiana and later in New Jersey, but it closed the latter plant in 2011 and moved all manufacturing from Indiana to Thalgau in 2022. Today, the Indiana facility markets itself to automakers who need help packaging and assembling headlights and the like instead.
This transition didn’t happen overnight. A behind-the-scenes video from December 2024 shows that the Thalgau plant was already working on microlenses as of then:
Those lenses, too, are created using discs:
ORF Salzburg writes that Sony has now invested €30 million to manufacture these microlenses, and that mass production may begin “as early as next year.”
Microlenses are theoretically used in all kinds of emerging applications where you might want to bend light, including headsets, but it appears that Sony may cater to automakers here, too. The head of Sony’s micro optics division gave ORF Salzburg the example of “a car turn signal that is projected onto asphalt.”
All of this is to say: Sony didn’t make this decision in a hurry, and it isn’t likely to change its mind despite the predictable backlash. It’s been winding down disc manufacturing for decades, and it’s ripping off one last band-aid with PlayStation.
According to Sony DADC’s website, it has produced over 26.4 billion discs to date — the vast majority, 23 billion of them, were made between 1983 and 2022 in Terre Haute, Indiana.
-
West Virginia3 minutes agoAmerica250 fireworks, events happening this weekend in North Central West Virginia
-
Wyoming8 minutes ago14 Wyoming Cowboys make Athlon All-Mountain West preseason team
-
Crypto15 minutes agoOKX Announces Direct Crypto Aid for Venezuelans Hit by Devastating Twin Earthquakes
-
Finance18 minutes agoRegions expands municipal finance business with acquisition of Montgomery’s Frazer Lanier
-
Fitness23 minutes ago
Huge 30-Year Study Finds Exercise Variety Can Help You Live Longer – Here’s the Ideal Mix
-
Movie Reviews33 minutes agoThe Kernel: Freshly popped film reviews — Batch #6 – Excalibur
-
World45 minutes agoAI ‘Organisms’ Come Alive in Kuala Lumpur as Dutch Artist Unveils Immersive Show
-
Health1 hour agoIs Skipping Breakfast Bad? The Weight-Loss Truth May Surprise You