Here’s how the math on the self-checkout proposal works:

For a store operating the maximum number of self-checkout kiosks, eight, this means the store would be running four lines with cashiers at a time. That same store would also need four people monitoring the self-checkout stations, for a total of eight workers across 12 cash registers, both manned and unmanned.

Limiting the number of self-checkout aisles a store can have is all about preserving jobs and hours worked, she previously said.

Why stores are using self-checkout

In 2023, Cotter said her original bill was partially a function of her frustration with using the Walmart self-checkout kiosks.

Problems with self-checkout kiosks abound as each industry, from groceries to pharmacies to hardware to big box stores like Walmart, sets different parameters and triggers on self-checkout machines.

Clements’ Marketplace Operations Director Charles Anthony IV wrote in testimony against Cotter’s bill that the grocery, with locations in Bristol and Portsmouth, installed the self-checkout kiosks to be their “fast lanes.”

“With smaller orders often causing backups across the Front End, the Fast Lanes have helped to maintain a steady pace and take care of our customers more efficiently,” Anthony wrote.

At Target, self-checkout was meant to be limited to people with 10 items or fewer.

Why limit self-checkout?

Cotter’s bill only targets grocery stores. That caught the attention of Rhode Island Food Dealers Association President Scott Bromberg, who submitted testimony against the proposal.

“This proposal is especially egregious because it specifically targets only grocery stores,” Bromberg wrote. “Big box retailers, along with hardware stores, pharmacies, dollar stores, fast food chains and more utilize self-checkout to allow them to deploy their staff where needed most.”

The bill mostly targets traditional grocery stores, but also hits pharmacies, like CVS and Walgreens, but might not include big box retailers like Walmart and Target.

It defines groceries as:

• Raw or processed food or drink
• Prescription and over-the-counter drugs
• Hygiene items when a store also sells food, drink and “miscellaneous household items” like laundry detergent and dishwasher soap.

A grocery store is defined as a business that gets most of its revenue from selling “groceries.”

Shaw’s and Star Market’s Jim O’Leary wrote that 60% to 65% of its transactions are done via self-checkout systems and 10% are done through its drive-up platform.

“Only approximately 25% of customers utilize traditional staffed registers. This distribution highlights the importance of maintaining adaptive service models to accommodate a broad spectrum of consumer preferences, thereby enhancing the overall shopping experience and most importantly convenience,” O’Leary wrote.