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Discord confirms vendor breach exposed user IDs in ransom plot

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Discord confirms vendor breach exposed user IDs in ransom plot

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In 2025, it feels like cybercriminals are winning while the world’s biggest data hoarders are losing. One by one, global giants are admitting they’ve been breached, from tech powerhouses like Google to insurance leaders such as Allianz and Farmers and even luxury brands like Dior. The latest company to report a breach is Discord. The popular chat platform confirmed that hackers gained access to a third-party customer support provider, 5CA, exposing user data including names, email addresses, limited billing details and even government ID images.

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MAJOR COMPANIES, INCLUDING GOOGLE AND DIOR, HIT BY MASSIVE SALESFORCE DATA BREACH

Hackers hit Discord’s support vendor, exposing sensitive user data worldwide. (Phil Barker/Future Publishing via Getty Images)

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How the breach happened and what data was exposed

The company confirmed that the breach, which occurred on September 20, did not involve a direct attack on Discord’s servers. Instead, attackers gained unauthorized access to 5CA, one of Discord’s third-party customer service providers. This allowed them to view information from users who had reached out to Discord’s Customer Support or Trust & Safety teams.

Discord is a chat app primarily used by gamers, but it has expanded to various other communities, enabling text messages, voice chats and video calls. Some even use it as a replacement for Slack. The platform currently has a monthly user base of over 200 million. The data exposed included Discord usernames, real names, emails, limited billing details such as payment type and the last four digits of credit cards, IP addresses and messages exchanged with customer service agents. In some cases, government ID images provided for age verification were also compromised. Discord estimates that around 70,000 users globally may have had government ID photos exposed.

Reports suggest the attackers attempted to use this access to demand a ransom from Discord. Bleeping Computer reported that the Scattered Lapsus$ Hunters (SLH) threat group claimed responsibility for the attack earlier this month. This is the same group that claims to have access to over a billion Salesforce records and is demanding ransom for those as well.

JEEP AND CHRYSLER PARENT STELLANTIS CONFIRMS DATA BREACH

About 70,000 users had ID images stolen in the latest third-party data breach. (Tiffany Hagler-Geard/Bloomberg via Getty Images)

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What Discord is doing now and what users should do next

Discord disclosed the incident 13 days later, on October 3. Since then, it has cut off the third-party support provider’s access, launched an internal investigation with a digital forensics team and started informing affected users. It also clarified that any communication about the breach will come only from noreply@discord.com and that it will never contact users by phone regarding this incident. The company added that some data remained safe: full credit card numbers, CCV codes, account passwords and activity outside of customer support conversations were not exposed.

Discord also stated that it has notified relevant data-protection authorities about the breach, is working closely with law enforcement and is auditing its third-party vendors to ensure they meet its enhanced security and privacy standards going forward.

A representative at Discord issued a statement, saying in part, “We want to address inaccurate claims by those responsible that are circulating online. First, as stated in our blog post, this was not a breach of Discord, but rather a third-party service we use to support our customer service efforts. Second, the numbers being shared are incorrect and part of an attempt to extort a payment from Discord. Of the accounts impacted globally, we have identified approximately 70,000 users that may have had government-ID photos exposed, which our vendor used to review age-related appeals. Third, we will not reward those responsible for their illegal actions. All affected users globally have been contacted, and we continue to work closely with law enforcement, data protection authorities and external security experts. We’ve secured the affected systems and ended work with the compromised vendor. We take our responsibility to protect your personal data seriously and understand the concern this may cause.”

Discord cuts ties with vendor 5CA and tightens its security investigations. (Kurt “CyberGuy” Knutsson)

6 steps you can take to stay safe after the Discord breach

If you think your details might have leaked in the Discord data breach, below are some steps you can take to stay protected.

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1) Enable two-factor authentication

Two-factor authentication (2FA) adds an extra verification step when logging in, making it much harder for attackers to access your account even if they have your password. Discord supports 2FA via authenticator apps or SMS. Once enabled, you’ll receive a code each time you log in from a new device. This simple step can prevent account takeovers and gives you peace of mind.

2) Consider a personal data removal service

The less information available about you, the harder it is for attackers to target you. Review what personal details you’ve shared online, and remove unnecessary data from websites and apps. A personal data removal service can help scrub your information from data broker sites, making it more difficult for attackers to connect the dots and launch identity theft or phishing attacks.

While no service promises to remove all your data from the internet, having a removal service is great if you want to constantly monitor and automate the process of removing your information from hundreds of sites continuously over a longer period of time.

Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com.

Get a free scan to find out if your personal information is already out on the web: Cyberguy.com

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3) Use strong, unique passwords for all accounts

Reusing passwords across platforms makes it easy for attackers to access multiple accounts if one password is compromised. A password manager can generate long, complex passwords and store them securely, so you don’t have to remember them all. This not only protects your Discord account but also your email, banking and other online services.

Next, see if your email has been exposed in past breaches. Our #1 password manager (see Cyberguy.com) pick includes a built-in breach scanner that checks whether your email address or passwords have appeared in known leaks. If you discover a match, immediately change any reused passwords, and secure those accounts with new, unique credentials. 

Check out the best expert-reviewed password managers of 2025 at Cyberguy.com

4) Monitor accounts for suspicious activity

Even if you don’t see immediate signs of compromise, attackers can try to exploit stolen data later. Regularly check your email and Discord login history for unusual sign-ins. Services like identity theft protection can scan the dark web for your credentials and alert you immediately if they appear, helping you react quickly before serious damage occurs.

Identity Theft companies can monitor personal information like your Social Security Number (SSN), phone number and email address and alert you if it is being sold on the dark web or being used to open an account. They can also assist you in freezing your bank and credit card accounts to prevent further unauthorized use by criminals. 

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See my tips and best picks on how to protect yourself from identity theft at Cyberguy.com.

5) Be cautious with emails, messages or links, and use strong antivirus software

Phishing attacks often spike after breaches. Attackers may send messages that look like official notifications asking you to reset your password or provide personal information. Always verify the sender, avoid clicking unknown links, and never share sensitive info. Treat every unexpected message as suspicious, even if it appears to come from Discord or another trusted service.

The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.

Get my picks for the best 2025 antivirus protection winners for your Windows, Mac, Android and iOS devices at Cyberguy.com. 

6) Keep devices and software up to date

Attackers often exploit outdated software and known vulnerabilities. Ensure your operating system, apps and antivirus software are current.

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Kurt’s key takeaway

If the recent breaches are any indication, third-party services that companies rely on are often the weakest link in cybersecurity. Discord’s steps to contain the situation are necessary, but they highlight a bigger problem. Many companies do not implement sufficient safeguards to protect sensitive user data. Weak oversight of third-party providers, delayed responses and inadequate security policies leave personal information exposed and vulnerable to attackers.

Should companies be held more accountable for breaches caused by third-party providers? Let us know by writing to us at Cyberguy.com

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Copyright 2025 CyberGuy.com. All rights reserved.

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SpaceX cuts a deal to maybe buy Cursor for $60 billion

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SpaceX cuts a deal to maybe buy Cursor for  billion

SpaceX and Cursor are now working closely together to create the world’s best coding and knowledge work AI.

The combination of Cursor’s leading product and distribution to expert software engineers with SpaceX’s million H100 equivalent Colossus training supercomputer will allow us to build the world’s most useful models.

Cursor has also given SpaceX the right to acquire Cursor later this year for $60 billion or pay $10 billion for our work together.

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Fake Windows update installs hidden malware

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Fake Windows update installs hidden malware

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If you’ve ever clicked “Check for updates” and trusted what you saw, you’re not alone. That’s exactly what this latest scam is counting on.

The page mimics official branding, includes a believable knowledge base number and presents a big blue download button that feels familiar.

The catch? The download installs malware designed to steal passwords, payment details and account access.

According to researchers at Malwarebytes Labs, a cybersecurity research and threat intelligence team inside Malwarebytes, the site uses a typosquatted domain that looks close enough to a real Microsoft URL to fool a quick glance. That small trick is often all it takes.

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APPLE APP PASSWORD SCAM EMAIL WARNING
 

Cybersecurity researchers warn a fake Microsoft update site uses a look-alike URL and a familiar download button to deliver data-stealing malware. (Michael Nagle/Bloomberg via Getty Images)

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Why this fake Windows update malware slips past detection

At first glance, nothing seems off. The file looks like a standard Windows installer. It even lists “Microsoft” in its properties. That’s where this attack gets clever. Instead of using obvious malicious code, the attackers built the installer with legitimate tools and layered the attack in stages. Each piece looks harmless on its own.

Here’s what’s happening behind the scenes:

  • The installer launches what appears to be a normal app
  • That app quietly runs hidden scripts
  • A disguised process loads a full Python environment
  • Data theft tools activate in the background

Because each step looks routine, many security tools fail to flag it right away. Researchers also noted that antivirus engines initially showed zero detections for key parts of the attack. That does not mean the file is safe. It means the malicious behavior is well hidden.

What this fake Windows update malware is stealing

Once installed, the malware gets to work fast. It collects details about the infected device, including location and IP address. Then it reaches out to remote servers to receive instructions and upload stolen data.

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The targets include:

  • Saved browser passwords
  • Login sessions and cookies
  • Payment details
  • Discord account tokens

It even tries to shut down other processes on your system to avoid interference while it works. In some cases, it modifies apps like Discord to intercept account activity in real time.

How the fake Windows update malware stays on your system

This malware is designed to stick around. It creates entries that look like normal system processes, so they blend in. One registry entry mimics Windows Security Health, which most users would ignore. It also drops a shortcut in your startup folder with a familiar name like Spotify. That makes it easy to overlook. Two different persistence tricks mean it can survive a reboot and keep running.

FAKE WINDOWS UPDATE PUSHES MALWARE IN NEW CLICKFIX ATTACK
 

A fake Windows update page is tricking users into downloading malware that steals passwords, payment details and account access. (Beata Zawrzel/NurPhoto)

Why this fake Windows update scam feels so real

There’s a bigger trend behind this. Researchers say campaigns like this often target regions where large data breaches have already exposed personal information. When attackers already know your name, provider or habits, they can build scams that feel tailored to you. That makes a fake Windows update page far more believable than a generic phishing email.

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It also highlights something important. Today’s malware often hides inside legitimate tools and trusted frameworks. That makes it harder to detect and easier to trust. This campaign shows how far scammers have come. They are no longer relying on sloppy emails or obvious fake links. Instead, they are building layered attacks that look and behave like trusted software.

Even experienced users can get caught off guard when everything appears normal. The biggest takeaway is simple. A clean scan result or a familiar interface does not guarantee safety.

Microsoft says it’s aware of the threat

Microsoft confirmed it is tracking this type of activity and urges users to be cautious when downloading updates from unfamiliar sources. 

“We are aware of reports of fraudulent websites impersonating Microsoft, and we actively work to detect and disrupt malicious activity across the internet,” A Microsoft spokesperson told CyberGuy. “We encourage customers to be cautious of unexpected prompts or downloads and to verify that they are interacting with legitimate Microsoft domains. As a best practice, we recommend users verify the legitimacy of a link by going directly to our website from your own saved favorite, from a web search, or by typing the domain name yourself.”

For more guidance on how to protect against online phishing scams, you can refer to Microsoft’s official support page at support.microsoft.com.

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MICROSOFT CROSSES PRIVACY LINE FEW EXPECTED
 

A convincing Windows update scam is spreading malware that can grab saved passwords, cookies, payment data and Discord tokens. (Todor Tsvetkov/Getty Images)

Ways to stay safe from fake Windows update malware

You don’t need to be a security expert to avoid this. A few habits make a big difference.

1) Only update Windows from your settings

Go to Settings > Windows Update and check for updates there. Avoid downloading updates from websites. 

2) Double-check the URL

Real Microsoft pages use microsoft.com. Anything else, even if it looks close, should raise a red flag.

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3) Be cautious with urgent update prompts

If a site or message pressures you to install an update, stop and verify it manually. 

4) Use strong antivirus software with behavior detection

Traditional antivirus software, which often comes built into your device or as basic security software, mainly looks for known threats using signature matching, which means it can miss new or well-hidden attacks like this one. Strong antivirus software uses behavior detection to monitor what programs are doing in real time, helping flag suspicious activity even if the malware hasn’t been seen before.  Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com.

5) Use a data removal service to limit your exposure

If your personal information is already circulating online from past breaches, it can make scams like this more convincing. A data removal service helps reduce how much of your information is publicly available, making it harder for attackers to target you with tailored phishing attempts. Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com

6) Turn on two-factor authentication

Two-factor authentication (2FA) adds a second layer of protection if your passwords are stolen.

7) Avoid downloading installer files from unknown sites

Legitimate updates rarely require manual downloads. 

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Kurt’s key takeaways

Fake updates are one of the most effective tricks because they tap into something we all trust. Keeping your system secure should not put you at risk, yet that’s exactly what attackers are exploiting here. The safest move is to slow down, verify where updates come from and stick to built-in tools whenever possible.

Are tech companies doing enough to keep fake updates from putting your data at risk? Let us know your thoughts in the comments below. Let us know by writing to us at Cyberguy.com.

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Copyright 2026 CyberGuy.com. All rights reserved.

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The Vergecast Vergecast, 2026 edition

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The Vergecast Vergecast, 2026 edition

We get a lot of questions about how The Verge works. And how The Vergecast works. And how we make money. And whether some of that money helps Nilay buy more jackets, several yachts, or something else entirely. So, every once in a while, we spend an episode of the podcast answering as many questions as we can.

On this episode of The Vergecast, Nilay and David are joined by The Verge’s publisher, Helen Havlak, to talk about ads, subscriptions, our website, our audience, and more. Then, Nilay and David answer some more questions about how we think about journalism, our relationship with Verge alumni, video podcasts, and (of course) Brendan Carr.

Thanks to everyone who sent us questions for this episode, and please keep them coming! You can always call the Vergecast Hotline (866-VERGE11) or send us an email (vergecast@theverge.com) with your questions, thoughts, feelings, and misgivings about everything we’re up to. We truly love hearing from you. And if you want to be part of everything we’re up to, and help make The Verge even bigger and better, the best thing you can do is subscribe! You even get all our podcasts ad-free.

Oh, and also, in case you missed it yesterday, be sure and check out our emergency pod on the news that Tim Cook is stepping down as Apple CEO. We’ll be talking more about the future of Apple on Friday’s show, too, so send questions if you have ’em!

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