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Bill seeks to increase oversight of MaineCare transportation network

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Bill seeks to increase oversight of MaineCare transportation network


State lawmakers are considering a bill that would increase oversight of the private vendors who transport MaineCare clients to medical appointments following years of complaints from users.

The Maine Department of Health and Human Services currently pays more than $70 million a year in state and federal funds to help MaineCare patients who lack access to transportation get to the doctor, to the pharmacy or to other non-emergency appointments.

But MaineCare patients have complained for years about the difficulty of arranging rides. And they say the private contractors sometimes show up late or not at all, causing them to miss appointments or leaving them stranded far from home.

“It is our duty not only as stewards of taxpayers dollars but as servants of the public to ensure the system is working as it should,” Republican Sen. Rick Bennett of Oxford told members of a legislative committee on Friday. “LD 1835 is about keeping that promise. It’s about oversight, accountability and transparency.”

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Bennett’s bill, LD 1835, would require DHHS to create a publicly accessible dashboard that tracks the performance of transportation brokers. His bill would also establish an independent ombudsman to receive and investigate complaints about the network and to create advisory groups in each of the state’s eight transportation regions.

Advocacy groups as well as clients of MaineCare — the state’s Medicaid program — told lawmakers about transportation requests being denied for no apparent reason and about language barriers experienced by people with disabilities when trying to use the automated phone system. Multiple people spoke about drivers showing up late, leaving before they could get outside because of their disability and about being stranded at doctor’s offices afterward because no one came.

Zoe Miller, executive director of the advocacy group Moving Maine Network, said her organization has heard “an overwhelming number of stories” from people who have experienced issues with the MaineCare non-emergency transportation program. Miller also said an evaluation of the program conducted for DHHS about five years ago recommended multiple changes.

“We’ve been really honestly waiting to see if the department would implement these recommendations and make progress and have been just frankly forced to take this avenue to make something happen after many, many efforts,” Miller said.

DHHS opposed the bill, however.

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In written testimony submitted to the committee, the department said it already collects and reports many of the performance metrics proposed by Bennett. For instance, the department provided statistics from March 2025 showing that 95% of calls were answered within 60 seconds and 91.6% of trips were performed on-time.

“If the intention of LD 1835 is to reduce the number of missed and late trips and improve member experience by providing more transportation options to members, this bill does not increase general public or private transportation system capacity or workforce; these important factors are outside of the department’s control,” Michelle Probert, director of the Office of MaineCare Services, wrote to the committee.

Probert also said more staff would be needed to gather additional data and to work with a new ombudsman.

Last year, DHHS sparked controversy by awarding a 10-year, $750 million contract to a private vendor, Colorado-based Modivcare, to provide MaineCare transportation services statewide. Modivcare already serves parts of the state but some MaineCare clients and advocacy groups have criticized its service.

The transportation division of the community action program Penquis, which primarily serves Penobscot, Piscataquis and Knox counties, contested the contract and eventually filed a lawsuit. Waldo Community Action Partners is an interested party in the lawsuit.

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Asked about the controversy during Friday’s committee meeting, Miller with Moving Maine Network said LD 1835 was not a response to that contract controversy.

“This bill is representing years of work and listening to our members and really feeling that if we did not come forward to do something on their behalf, we would be irresponsible as an organization,” Miller said. “We simply need to do better for the people who are being left behind.”





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Maine Commission releases first recommendations to combat growing deed fraud threat

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Maine Commission releases first recommendations to combat growing deed fraud threat


PORTLAND (WGME) — Maine has spent the past two years grappling with a rise in deed fraud schemes.

The CBS13 I-Team first began investigating after an elderly man didn’t receive his tax bill and learned someone had transferred his property without his knowledge.

Since then, multiple landowners have come forward saying something similar almost happened to them. Our reporting has uncovered for-sale signs posted on land, fake driver’s licenses and signed agreements to transfer deeds; all tied to scam attempts.

Maine has spent the past two years grappling with a rise in deed fraud schemes. (The Nathanson family)

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The growing pattern prompted a state commission to issue new recommendations aimed at stopping the fraud.

Landowners say scam nearly cost them their property

Two summers ago, Cheryl and Ralph Nathanson learned their land on Little Sebago Lake had been put up for sale online.

“We could have lost our property,” Cheryl Nathanson said.

The Nathansons, who live in Connecticut, were stunned when they discovered a fraudulent listing for their Maine plot.

“We notified the police and they said they can take a report on it but that there’s nothing they could really do,” Ralph Nathanson said.

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Police told them it was a classic case of deed fraud: scammers posing as property owners, listing land they don’t own and disappearing with the cash.

The couple was advised to sign up for property alerts through the Cumberland County Registry of Deeds, but quickly learned those alerts offered little protection.

“You can register for the deed fraud but it only informs you, by email, after the deed has been transferred. So it’s basically worthless,” Ralph Nathanson said.

A realtor lists their property…. Again

The following summer, the Nathansons discovered a real estate sign had been placed on their land.

“I was notified by a neighbor that there was a for-sale sign, a realtor for-sale sign, on our land,” Ralph Nathanson said.

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A realtor from Old Orchard Beach had unknowingly entered into an agreement with someone impersonating the couple.

“Some of the information was correct, some of it wasn’t. You can get anything off of Google,” Cheryl Nathanson said.

Ralph Nathanson remembers confronting the agent.

“You are selling my property and I’m not selling the property,” Ralph Nathanson said. “The phone went silent.”

Despite the ordeal, the couple believes they were lucky to have seen the sign, knowing how bad these schemes can get.

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State commission concludes work on deed fraud

“Currently, you all might be landowners and your land might be at risk, and you might not know right now that somebody has sold your land,” Jane Towle with the Real Estate Commission said, during the final meeting of the Deed Fraud Commission.

This fall, a state commission of stakeholders convened to examine ways to prevent deed fraud in Maine.

The Nathansons urged the commission to go beyond awareness campaigns.

CBS13 I-Team Reporter Stephanie Grindley: “You think the state should act beyond just awareness?”

Cheryl Nathanson: “100%.”

Ralph Nathanson: “Absolutely. I think the state of Maine has a responsibility to protect landowners.

But not everyone in the meeting agreed on the scope of the problem.

Attorney General calls deed fraud a low-priority scam

In the final meeting, Attorney General Aaron Frey remained staunch in his skepticism, saying complaints of deed fraud are still relatively rare.

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“What we’re seeing for people getting hurt and losing money, this would probably not be the thing I want to highlight over other scams that are happening right now that are actually costing people their retirement savings,” Frey said.

Sen. Henry Ingwersen of York, who spearheaded the commission, sat down with the I-Team following the final meeting.

Grindley: “During the meeting, I did hear the Attorney General essentially call this a non-issue. His office isn’t getting complaints. He doesn’t see a bunch of consumers loosing money to this. Has that changed your stance?”

Ingwersen: “We’ve had three that have really been highlighted just in southern Maine. We haven’t heard a lot from around the rest of the state, but there has been some, so I think that even though it’s rare, we really need to address it.”

“I was pleased that we did come up with a couple of recommendations that we’re going to put in the report,” Ingwersen said.

Key Recommendation: Verify the seller’s identity

The first area of agreement among most, not all, stakeholders would legally require listing agents to verify a seller’s identity.

“The way it is now, it’s best practice. And a lot of professionals are doing best practice,” Ingwersen said. “The red flags in deed fraud are cash sale, land only, a quick sale at below-market value If we had realtors really paying attention to those red flags but also a policy that would require them to check the identity of the fraudulent seller, or of the seller, thoroughly, I think it would prevent, even if it prevented one instance of deed fraud, I think it would be very helpful.”

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The commission did not outline exactly how identification should be verified.

“We didn’t really specify what that identification process was going to be. We’re leaving that up to rule making,” Ingwersen said.

Second Recommendation: Easier path to undo a fraudulent deed

Currently, the only way to reverse a fraudulent deed in Maine is to go to court.

The commission proposes allowing an attorney to file an affidavit with the registry.

“Allow an attorney to file an affidavit with the deed recorder that would allow the deed to be, the fraudulent deed, to be nullified in a way that is a little bit quicker than we currently have,” Ingwersen said.

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The recommendations will now head to the Legislature’s Judiciary Committee. Any legislative change likely wouldn’t take effect until 2027, if the proposals make it into a bill and then survive a vote.

“I think we made some good progress, but I don’t think this is going to go away. I think this will continue,” Ingwersen said.

Landowners fear fraud will try until it succeeds

“We were thinking, do we take a loan out on it just to secure it?” Ralph Nathanson said.

As the legislative process begins, the Nathansons say Maine cannot wait. They fear it’s only a matter of time before a sale of their land goes through.

“To lose land like this or to find out that their land is now gone, I just can’t imagine that,” Ralph Nathanson said.

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Ideas Left on the Table: Title Freeze and National Guidance

Several proposals failed to gain traction, including a “title freeze.” a concept similar to a credit freeze that would allow a landowner to lock their deed from unauthorized transfers. Maine could have been the first state to pilot it, but members said they lacked enough information.

Instead, they pointed to national group studying deed fraud. The Uniform Law Commission is drafting model legislation that states, including Maine, could adopt to better protect landowners.



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Charter Communications lays off 176 Maine employees

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Charter Communications lays off 176 Maine employees


PORTLAND, Maine (WGME) — Charter Communications, which owns Spectrum, is laying off 176 workers in Maine.

A company spokesperson said 176 employees were informed on Wednesday about the layoffs.

Charter Communications said it is transitioning the work done at the Portland call center to other U.S.-based centers effective immediately.

“Employees may relocate in their current role to select customer service locations and are eligible for relocation benefits. They will continue to receive regular pay for 90 days; severance and eligible benefits will begin afterward for those who do not relocate. Impacted employees may also apply for any open role for which they are qualified,” a company spokesperson said.

According to the Press Herald, the layoff is about a quarter of their Maine workforce.

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Recently Elected 26-Year-Old Wilton School-Board Member Dies Unexpectedly

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Recently Elected 26-Year-Old Wilton School-Board Member Dies Unexpectedly


Regional School Unit (RSU) 9 school board member Griffin Mayhew, 26, representing Wilton, died unexpectedly on Monday, just months after he first took office in June.

[ Community Split Over Mt. Blue Principal’s Halloween Costume, But RSU 9 Confirms Black is Back on the Job…]

“Griffin was an exemplary young man whose commitment, kindness, and thoughtfulness were evident throughout his service on the Board along with his support of student activities at Mt. Blue Campus.

RSU 9, also known as the Mt. Blue Regional School, serves Chesterville, Farmington, Industry, New Sharon, New Vineyard, Starks, Temple, Vienna, Weld, and Wilton. Griffin became one of Wilton’s three RSU 9 Board of Directors members after defeating opponent Douglas Hiltz in a 209-146 vote.

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The incumbent board member did not run for reelection.

Out of respect for Mayhew’s memory, the school district postponed the meeting scheduled for Tuesday.

“I don’t have many details or any information about services yet, but you should know that he was a thoughtful and decent member of the board. While his tenure on the board was short, it was clear to me that Griffin would become one of our best board members. He was exactly the sort of person you would want to see representing you in local government, and we will miss him,” said the Franklin County Democrats on Facebook.

Mayhew’s cause of death has not been released.

2025 Image of Mayhew from his Facebook Account



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