Business
Malibu businesses struggling in the aftermath of fire and PCH restrictions
Two months after twin fires destroyed large swaths of two Southern California communities, many of the businesses left behind are struggling to revive sales in the face of displaced customers, road closures and a massive rebuilding effort that is projected to drag on for years.
The secondary crisis has hit hard in Malibu because of the ongoing closure of Pacific Coast Highway to most vehicle traffic — isolating the beachside community from customers coming from the Westside.
Some businesses have closed and others say they are struggling to stay open. Sales for some restaurants and shops have plummeted to less than half what they were before the Palisades fire roared through the east end of the city in early January.
A woman passes mostly closed stores in the Malibu Country Mart on Thursday.
(Etienne Laurent / For The Times)
Leaders in the city government and business community have urged the state transportation agency, Caltrans, to expand access to PCH as soon as possible. But with the U.S. Army Corps of Engineers only about to begin clearing hundreds of destroyed homes along the highway, the crucial coastal route seems likely to remain as a choke point for months and possibly years.
In the meantime, Malibu’s government and business leaders are reminding outsiders that most of the town did not burn and that restaurants and shops are waiting for customers to return.
“The main thing we want people to know is, Malibu is open for business,” said Mayor Doug Stewart. “Yes, it’s hard to come in from the east [Santa Monica side] but there are lots of other ways to get here. Malibu is not destroyed. Our retail and restaurants are open for everyone.”
Wildfires and floods have beset the city of about 10,000 with striking regularity. But in recent years the onslaught has been particularly challenging. First came the 2018 Woolsey fire, which destroyed 465 homes, with fewer than 40% rebuilt by this year.
Landslides closed PCH last year. The Franklin fire gutted 20 structures in central Malibu, also shutting down power for days. Then came January’s Palisades fire, which burned the vast majority of homes along the ocean from Topanga Canyon to Las Flores Canyon, just a part of the 798 total structures lost in Malibu, according to the Army Corps.
Fire crews from Mountain Home in Tulare County and Gabilan in Monterey County help clean up at Duke’s restaurant in Malibu on Feb. 14.
(Myung J. Chun / Los Angeles Times)
“If the businesses here were a boxer, at that point they might have called it a TKO [technical knockout],” Stewart said. “This has hit them really hard and they are struggling.”
Mitch Taylor, longtime manager of the Becker surf shop in central Malibu, agreed: “It’s a guarantee here in Malibu that something nasty happens every five to 10 years. But this isn’t just nasty, it’s devastating.”
Becker Surfboards manager Mitch Taylor, amid surfboards on sale in Malibu on Thursday.
(Etienne Laurent / For The Times)
Epitomizing the challenges for local business is John’s Garden, a beloved sandwich, salad and soup shop in the Malibu Country Mart. Though it survived the fire, the restaurant has seen its receipts drop by more than half, with many of its non-local customers unable to pass PCH checkpoints.
Even workers who have passes to get through the checkpoints find the drive painfully slow, with the highway reduced to one lane in each direction and the speed limit cut to 25 mph as work vehicles jam the roadway.
Many workers are forced to take the longer route, from the 101 Freeway to Las Virgenes/Malibu Canyon Road. The change has lengthened the one-way commute for some from perhaps 40 minutes to two hours, sometimes more.
When they arrive at work in the Country Mart, its to a quaint shopping center hushed by the absence of visitors. On a bright, windy day Thursday, a patio that can be jammed with diners sat mostly empty.
Boyan Kinov, a Bulgarian immigrant who bought John’s Garden a dozen years ago, said he is straining to stay afloat. Already, a neighboring boutique and a gym have closed. Other high-end retailers are open shorter hours. He worries that, if other businesses fail, it could further reduce foot traffic at the Cross Creek Road shopping center.
Kalin Kinov, who operates John’s Garden with his brother Boyan, inside the Malibu lunch and snack shop on Thursday.
(Etienne Laurent / For The Times)
Kinov said his insurer is balking at paying on a portion of his policy for receipts lost to business interruption, saying it is only responsible for the days the business actually shut its doors, not deficits linked to the restricted highway access.
“We’re one of the oldest businesses in Malibu. We celebrate our 50-year anniversary in July,” Kinov said. “We’re like a staple, an institution. And we have zero support from any kind of agencies or the government.
“I feel like defeat, you know? It’s unsustainable the way it is. It’s very sad, and even unbelievable, to have to consider closing the doors.”
A man looks at his phone in the empty covered area of Malibu Country Mart, where businesses have suffered in the wake of the Palisades fire.
(Etienne Laurent / For The Times)
Others local mainstays, like Duke’s Malibu, Tramonto Bistro and Caffe Luxxe on PCH near Carbon Beach, have not yet reopened. Those businesses are even harder to reach, hemmed in by checkpoints on both the east and west.
Like other businesses in Malibu, John’s Garden reminds customers from outside that they can still reach the city. The highway up the coast from the Country Mart remains open and traffic can also come over Kanan Dume Road and Malibu Canyon from the Valley.
But the bulk of visitors have always come from “town” — Pacific Palisades, Santa Monica and points beyond — making greater access to PCH critical.
At Paradise Cove Beach Cafe, where business is down more than 60%, owner Bob Morris called on political leaders up to the governor to focus on a quicker expansion of access to the highway, also known as State Route 1.
A playground at the Malibu Country Mart shopping center stands deserted.
(Etienne Laurent / For the Times)
Morris said leaders should consider offering the kind of incentive given to the freeway contractor who rebuilt the Santa Monica Freeway after the 1994 Northridge earthquake. That builder earned a $14.5-million bonus for restoring a collapsed section of the freeway 74 days ahead of schedule.
Glen Gerson, owner of Calamigos Beach Club restaurant on PCH, suggested Caltrans use reversible dividers on the highway to provide two lanes of traffic in the predominant commuting direction, and one lane in the other direction.
“Nobody needs to get hurt. We have to do it safely,” Morris said. “But we’ve got to get this highway open, and in the government somebody’s got to push to make it happen.”
The highway through most of Malibu consists of a total of five lanes — two for traffic in each direction and a center lane for left turns. There is also a lane on each side for parking along most of both sides of PCH.
Houses on Pacific Coast Highway in Malibu destroyed by the Palisades fire.
(Myung J. Chun / Los Angeles Times)
Now orange traffic cones limit vehicles to one lane in each direction. And the highway will soon be crowded with trucks hauling debris to be removed by the Army Corps of Engineers and private contractors.
In the whole Palisades fire burn zone, it’s estimated it will take 90,000 truckloads to finish the job. The Corps has said the work will be complete in both the Palisades and Altadena burn areas “within a year,” without giving more precise estimates for PCH and other sections of the work.
Caltrans spokesperson Nathan Bass said the agency is moving “toward opening as soon as we possibly can,” adding that recovery workers remain busy in the area and that they must “work through” their tasks, including removal of hazards, before opening PCH for people other than first responders, healthcare workers, residents, contractors and essential employees.
A Los Angeles sanitation worker walks past fire debris last month to take a water sample at Topanga State Beach in Malibu.
(Christina House / Los Angeles Times)
Locals and visitors who mostly now come from up the coast or from the San Fernando Valley are trying to fill in for the missing customers.
The city of Malibu is buying lunch at various local restaurants, every day, for roughly 100 city employees, Stewart said. On March 15, Morris plans to host a “Day of Hope” at the Paradise Cove restaurant, with free meals for first responders and those affected by the fire.
Service resumed recently on the Metro bus line traveling from Santa Monica to Trancas Canyon Road, near the far western end of the city. Some locals have wondered whether a ferry service could be launched, to deliver day trippers from Santa Monica Pier to Malibu Pier — an alternative that the city tried during a major landslide decades ago.
Kinov and other Malibu businesspeople said their spirits have been lifted by customers who made a special effort to buy extra meals or gifts.
Lisa Barron, who lost her home above La Costa Beach, said she came to John’s Garden for a sandwich to help bolster a place she has come to love.
“We don’t want what’s still surviving to die before the rest of us can rebuild and get back,” said Barron, a former business professor at UC Irvine. “With these businesses and the people who are still living here, we’ve got to keep them alive and healthy and safe so the community doesn’t go downhill.”
A customer eats lunch at the Malibu Country Mart on Thursday.
(Etienne Laurent / For The Times)
With the same thought in mind, Vanessa Abbott, a film editor who lives in Calabasas, popped over the hill Thursday for lunch. “Everything is still here, and I want to do my part to support it,” Abbott said, “one sandwich at a time.”
Lynn Schulz, general manager of Marmalade Cafe in the Country Mart, said the feeling of support operates in both directions.
“We feel our role in the community, even during this tragedy, is to be here, to be open, to be cranking out meals, or to do catering, whatever anyone needs,” Schulz said. “We’re doing everything we can to be here and be part of the community.”
Business
Snoopy is everywhere right now — from jewelry to pimple patches. Why?
As a child, Clara Spars, who grew up in Charles M. Schulz’s adoptive hometown of Santa Rosa, assumed that every city had life-size “Peanuts” statues dotting its streets.
After all, Spars saw the sculptures everywhere she went — in the Santa Rosa Plaza, at Montgomery Village, outside downtown’s Empire Cleaners. When she and her family inevitably left town and didn’t stumble upon Charlie Brown and his motley crew, she was perplexed.
Whatever void she felt then is long gone, since the beagle has become a pop culture darling, adorning all manner of merchandise — from pimple patches to luxury handbags. Spars herself is the proud owner of a Baggu x Peanuts earbuds case and is regularly gifted Snoopy apparel and accessories.
“It’s so funny to see him everywhere because I’m like, ‘Oh, finally!’” Spars said.
The spike in Snoopy products has been especially pronounced this year with the 75th anniversary of “Peanuts,” a.k.a. Snoopy’s 75th birthday. But the grip Snoopy currently has on pop culture and the retail industry runs deeper than anniversary buzz. According to Sony, which last week acquired majority ownership of the “Peanuts” franchise, the IP is worth half a billion dollars.
To be clear, Snoopy has always been popular. Despite his owner being the “Peanuts” strip’s main character and the namesake for most of the franchise’s adaptations, Snoopy was inarguably its breakout star. He was the winner of a 2001 New York Times poll about readers’ favorite “Peanuts” characters, with 35% of the vote.
This year, the Charles M. Schulz Museum celebrated the 75th anniversary of the “Peanuts” comic strip’s debut.
(Brennan Spark / Charles M. Schulz Museum)
But the veritable Snoopymania possessing today’s consumers really exploded with the social media boom of the early 2010s, said Melissa Menta, senior vice president of global brand and communications for Peanuts Worldwide.
That’s also when the company saw the first signs of uncharacteristically high brand engagement, Menta said. She largely attributed the success of “Peanuts” on social media to the comic strip’s suitability to visual platforms like Instagram.
“No one reads the comic strips in newspapers anymore,” Menta said, “but if you think about it, a four-panel comic strip, it’s actually an Instagram carousel.”
Then, in 2023, Peanuts Worldwide launched the campaign that made Snoopy truly viral.
That year, the brand partnered with the American Red Cross to create a graphic tee as a gift for blood donors. The shirt, which featured Snoopy’s alter ego Joe Cool and the message “Be Cool. Give Blood,” unexpectedly became internet-famous. In the first week of the collaboration, the Red Cross saw a 40% increase in donation appointments, with 75% of donors under the age of 34.
“People went crazy over it,” Menta said, and journalists started asking her, “Why?”
Her answer? “Snoopy is cute and cool. He’s everything you want to be.”
“Charles Schulz said the only goal he had in all that he created was to make people laugh, and I think he’s still doing that 75 years later,” Schulz Museum director Gina Huntsinger said.
(Brennan Spark / Charles M. Schulz Museum)
The Red Cross collaboration was so popular that Peanuts Worldwide brought it back this year, releasing four new shirt designs. Again, the Snoopy fandom — plus some Woodstock enthusiasts — responded, with 250,000 blood donation appointments made nationwide in the month after the collection’s launch.
In addition to the Red Cross partnership, Peanuts Worldwide this year has rolled out collaborations with all kinds of retailers, from luxury brands like Coach and Kith to mass-market powerhouses like Krispy Kreme and Starbucks. Menta said licensed product volume is greater than ever, estimating that the brand currently has more than 1,200 licensees in “almost every territory around the world,” which is approximately four times the number it had 40 years ago.
Then again, at that time, Schulz enjoyed and regularly executed veto power when it came to product proposals, and licensing rules were laid out in what former Times staff writer Carla Lazzareschi called the “Bible.”
“The five-pound, 12-inch-by-18-inch binder given every new licensee establishes accepted poses for each character and painstakingly details their personalities,” Lazzareschi wrote in a 1987 Times story. “Snoopy, for example, is said to be an ‘extrovert beagle with a Walter Mitty complex.’ The guidelines cover even such matters as Snoopy’s grip on a tennis racquet.”
Although licensing has expanded greatly since then, Menta said she and her retail development associates “try hard not to just slap a character onto a T-shirt.” Their goal is to honor Schulz’s storytelling, she added, and with 18,000 “Peanuts” strips in the archive, licensees have plenty of material to pull from.
Rick Vargas, the senior vice president of merchandising and marketing at specialty retailer BoxLunch, said his team regularly returns to the Schulz archives to mine material that could resonate with customers.
“As long as you have a fresh look at what that IP has to offer, there’s always something to find. There’s always a new product to build,” Vargas said.
Indeed, this has been one of BoxLunch’s strongest years in terms of sales of “Peanuts” products, and Snoopy merchandise specifically, the executive said.
BaubleBar co-founder Daniella Yacobovsky said the brand’s “Peanuts” collaboration was one of its most beloved yet.
(BaubleBar)
Daniella Yacobovsky, co-founder of the celebrity-favorite accessory retailer BaubleBar, reported similar high sales for the brand’s recent “Peanuts” collection.
“Especially for people who are consistent BaubleBar fans, every time we introduce new character IP, there is this huge excitement from that fandom that we are bringing their favorite characters to life,” Yacobovsky said.
The bestselling item in the collection, the Peanuts Friends Forever Charm Bracelet, sold out in one day. Plus, customers have reached out with new ideas for products linked to specific “Peanuts” storylines.
More recently, Peanuts Worldwide has focused on marketing to younger costumers in response to unprecedented brand engagement from Gen Z. In November, it launched a collaboration with Starface, whose cult-favorite pimple patches are a staple for teens and young adults. The Snoopy stickers have already sold out on Ulta.com, Starface founder Julie Schott said in an emailed statement, adding that the brand is fielding requests for restocks.
“We know it’s a certified hit when resale on Depop and EBay starts to spike,” Schott said.
The same thing happened in 2023, when a CVS plush of Snoopy in a puffer jacket (possibly the dog’s most internet-famous iteration to date) sold out in-store and started cropping up on EBay — for more than triple the original price.
The culprits were Gen-Zers fawning over how cute cozy Snoopy was, often on social media.
“People who love Snoopy adore Snoopy, whether you grew up with ‘Peanuts’ or connect with Snoopy as a meme and cultural icon today,” said Starface founder Julie Schott.
(Starface World Inc.)
Hannah Guy Casey, senior director of brand and marketing at Peanuts Worldwide, said in 2024, the official Snoopy TikTok account gained 1.1 million followers, and attracted 85.4 million video views and 17.6 million engagements. This year, the account has gained another 1.2 million followers, and racked up 106.5 million video views and 23.2 million engagements.
Guy Casey noted that TikTok is where the brand experiences much of its engagement among Gen Z fans.
Indeed, the platform is a hot spot for fan-created Snoopy content, from memes featuring the puffer jacket to compilations of his most relatable moments. Several Snoopy fan accounts, including one dedicated to a music-loving Snoopy plushie, boast well over half a million followers.
Caryn Iwakiri, a speech and language pathologist at Sunnyvale’s Lakewood Tech EQ Elementary School whose classroom is Snoopy-themed, recently took an impromptu trip to the Charles M. Schulz Museum in Santa Rosa after seeing its welcome center decked out with Snoopy decor on TikTok. Once she arrived, she realized the museum was celebrating the “Peanuts” 75th anniversary.
Last year, the Schulz Museum saw its highest-ever attendance, driven in large part by its increased visibility on social media.
(Brennan Spark / Charles M. Schulz Museum)
It’s a familiar story for Schulz Museum director Gina Huntsinger.
“Last December, we were packed, and I was at the front talking to people, and I just randomly asked this group, ‘Why are you here?’”
It turned out that the friends had traveled from Washington, D.C., and Las Vegas to meet in Santa Rosa and visit the museum after seeing it on TikTok.
According to Stephanie King, marketing director at the Schulz Museum, the establishment is experiencing its highest-ever admissions since opening in 2002. In the 2024–2025 season, the museum increased its attendance by nearly 45% from the previous year.
Huntsinger said she’s enjoyed watching young visitors experience the museum in new ways.
In the museum’s education room, where visitors typically trace characters from the original Schulz comics or fill out “Peanuts” coloring pages, Gen Z museumgoers are sketching pop culture renditions of Snoopy — Snoopy as rock band Pierce the Veil, Snoopy as pop star Charli XCX.
“When our social media team puts them up [online], there’s these comments among this generation that gets this, and they’re having conversations about it,” Huntsinger said. “It’s dynamic, it’s fun, it’s creative. It makes me feel like there’s hope in the world.”
The Schulz Museum’s “Passport to Peanuts” exhibition emphasizes the comic’s global reach.
(Brennan Spark / Charles M. Schulz Museum)
Laurel Roxas felt similarly when they first discovered “Peanuts” as a kid while playing the “Snoopy vs. the Red Baron” video game on their PlayStation Portable. For Roxas, who is Filipino, it was Snoopy and not the “Peanuts” children who resonated most.
“Nobody was Asian. I was like, ‘Oh, I’m not even in the story,’” they said.
Because Snoopy was so simply drawn, Roxas added, he was easy to project onto. They felt similarly about Hello Kitty; with little identifying features or dialogue of their own, the characters were blank canvases for their own personification.
Roxas visited Snoopy Museum Tokyo with their brother last year. They purchased so much Snoopy merchandise — “everything I could get my hands on” — that they had to buy additional luggage to bring it home.
For some Snoopy enthusiasts, the high volume of Snoopy products borders on oversaturation, threatening to cheapen the spirit of the character.
Growing up, Bella Shingledecker loved the holiday season because it meant that the “Peanuts” animated specials would be back on the air. It was that sense of impermanence, she believes, that made the films special.
Now, when she sees stacks of Snoopy cookie jars or other trend-driven products at big-box stores like T.J. Maxx, it strikes her as a bit sad.
“It just feels very unwanted,” she said. For those who buy such objects, she said she can’t help but wonder, “Will this pass your aesthetic test next year?”
Lina Jeong, for one, isn’t worried that Snoopy’s star will fade.
“[Snoopy is] always able to show what he feels, but it’s never through words, and I think there’s something really poetic in that,” said Lina Jeong.
(Brennan Spark / Charles M. Schulz Museum)
Jeong’s affinity for the whimsical beagle was passed down to her from her parents, who furnished their home with commemorative “Peanuts” coffee table books. But she fell in love with Snoopy the first time she saw “Be My Valentine, Charlie Brown,” which she rewatches every Valentine’s Day.
This past year, she was fresh out of a relationship when the holiday rolled around and she found herself tearing up during scenes of Snoopy making Valentine’s crafts for his friends.
“Maybe I was hyper-emotional from everything that had happened, but I remember being so struck,” that the special celebrated platonic love over romantic love, Jeong said.
It was a great comfort to her at the time, she said, and she knows many others have felt that same solace from “Peanuts” media — especially from its dear dog.
“Snoopy is such a cultural pillar that I feel like fads can’t just wash it off,” she said.
Soon, she added, she plans to move those “Peanuts” coffee table books into her own apartment in L.A.
Business
Fight between Waymo and Santa Monica goes to court
Waymo is taking the city of Santa Monica to court after the city ordered the company to cease charging its autonomous vehicles at two facilities overnight, claiming the lights and beeping at the lots were a nuisance to residents.
The two charging stations at the intersection of Euclid Street and Broadway have been a sour point for neighbors since they began operating roughly a year ago. Some residents have told The Times they’ve been unable to sleep because of the incessant beeping from Waymos maneuvering in and out of charging spots on the lot 24 hours a day.
Last month, the city ordered Waymo and the company that operates the charging stations, Voltera, to stop overnight operations at the sites, arguing that the light, noise and activity there constitute a public nuisance. Instead of complying, Waymo has turned around and filed a suit against the city, asking the court to intervene.
“Waymo’s activities at the Broadway Facilities do not constitute a public nuisance,” the company argued in its complaint, filed Wednesday in Los Angeles County Superior Court. “Waymo faces imminent and irreparable harm to its operations, employees, and customers.”
A spokesperson for the city did not immediately respond to a request for comment.
According to the suit, the city was aware that the Voltera charging facilities were to operate and maintain a commercial electric vehicle fleet 24 hours a day, and the city approved its use when it approved the permits for the stations.
The rift between the company and some Santa Monica residents began as soon as the vehicles began utilizing the 24-hour charging stations, which have overnight staffing, lights and cars beeping as they reverse in and out of parking spots. Tensions got so bad that some residents took to blocking the path of the driverless vehicles, blocking the driveways into the charging stations, and placing orange cones in the area to hinder their routes and create backups, a practice several have called “stacking the Waymos.”
Meanwhile, employees at the charging stations have called police several times as a result, although no arrests have been made. Waymo also unsuccessfully attempted to obtain a temporary restraining order against one resident who had allegedly repeatedly blocked the vehicles.
On Nov. 19, the city ordered Waymo to stop charging its autonomous cars at the two lots overnight or face the possibility of legal action. Waymo declined and instead sued the city last week after negotiations with the city on mitigation measures to the lots fell apart.
According to the lawsuit, Waymo and Voltera representatives reached out to the city after the Nov. 19 order, looking for ways to mitigate the noise and lights from the lots, including initiating a software update that would change the vehicles’ path to the charging stations. But after a meeting on Dec. 15 with the city, no agreement was reached, the company said in its complaint.
“We are disappointed that the City has chosen an adversarial path over a collaborative one,” a spokesperson for Waymo said in a statement.
“The City’s position has been to insist that no actions taken or proposed by Waymo would satisfy the complaining neighbors and therefore must be deemed insufficient.”
The company also blasted the city’s handling of the dispute, arguing that despite facing a budget crisis, city officials have adopted a contentious strategy against business.
“The City of Santa Monica’s recent actions are inconsistent with its stated goal of attracting investment,” the company said in a statement. “At a time when the City faces a serious fiscal crisis, officials are choosing to obstruct properly permitted investment rather than fostering a ‘ready for business’ environment.”
The lawsuit is just the latest legal battle for the Alphabet-owned company, which has been rapidly expanding across California, making the white, driverless vehicles more commonplace.
Two years ago, the company was sued by the city of San Francisco, which argued that the California Public Utilities Commission shouldn’t have handed Waymo permits to expand and operate in the city, and that the regulatory agency had abdicated its responsibilities.
The California 1st District Court of Appeal disagreed, and ruled against the city.
This past June, Waymo announced it would expand its service area to 120 square miles in Los Angeles County, with Waymos operating in Playa del Rey, Ladera Heights, Echo Park, Silver Lake and Hollywood.
In November the company launched its ride-hailing service to now operate across Los Angeles County freeways, as well as in the San Francisco Bay and Phoenix.
Since it launched in Santa Monica, the company argues it has done more than a million trips in the city and in November alone, recorded more than 50,000 rides starting or ending there.
“The [charging] site has enabled Waymo to provide a safe, sustainable and accessible transportation option to city residents,” Waymo said in the statement.
Business
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