Finance
A Sophisticated Approach to Data Will Be Key to Open Finance’s Success
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By Tom Bull, UK FinTech Growth Leader, EY
Unlocking the value of open finance will ultimately come down to how newly accessible data is used; for many banks, this will require a whole new approach.
Open banking is transforming financial systems internationally. Allowing consumers and businesses to share their bank-account data securely with other institutions and authorise direct account-to-account payments opens up a broad array of new products and services that will increase competition. More than 70 countries are now on a path to open banking, including the United States, which has traditionally taken a market-led approach to customer-data sharing.
Consumers are taking notice. In the United Kingdom, for example, more than one million people paid their self-assessment tax bills using open banking in the year to January 2024, up from 140,000 the previous year.1
Today, open finance represents an expansion of open banking’s capabilities, broadening the potential datasets beyond bank accounts to include a wider range of financial products, such as investments, pensions and mortgages, all personalised and often cheaper.
Consumer demand for products based on these new capabilities is strong. Research conducted by EY (Ernst & Young) and The Investing and Saving Alliance (TISA) found that 90 percent of consumers would be likely to use open finance-based dashboard applications that provide a consolidated view of their finances.2 The innovation is also relevant to small and medium-sized enterprises (SMEs), providing support as they manage their cashflows and connect banking data to cloud accounting packages.
However, implementing and adapting to open banking and open finance is a huge task for banks. As customers gain greater control of their financial data and can share it more freely, banks need to ensure they continue to adhere to the same high security standards.
This is a profound shift for banks, which have traditionally built their systems solely to ensure customer data is protected without giving much consideration to interoperability. Maintaining high levels of protection while allowing data to be shared represents a major change in approach.
So, seizing the opportunities that open finance presents could be transformative for banks, and for those that can successfully navigate the risks, the upside is enormous. Inaction from banks will only serve to heighten competition from technology firms with presences in the financial-services space.
Building for the future
Taking advantage of open finance requires banks to fundamentally change their approaches to data. Today, operations across many banks are underpinned by legacy, closed-architecture systems that were never designed for easy integration with third parties.
Simply maintaining the status quo requires huge amounts of work. EY research indicates that financial institutions currently spend up to 65 percent3 of their information technology (IT) budgets on maintaining current systems rather than innovating and developing new propositions.
These legacy platforms and processes constrain agility, hindering banks’ ability to get products to market and stay ahead of evolving customer needs.
To set themselves up for success, banks need to invest in areas more typically associated with technology platforms. This includes prioritising areas that may be unfamiliar, such as:
- Application programming interface (API) channels that are fast, secure and reliable, making it easy to connect with other companies and share customer data (with permission). Speed is crucial here, as fast response times are critical for smooth user experiences, especially for products that aggregate data from many sources in one place.
- Great developer experience to encourage others to engage with the bank’s API. This requires building easy-to-use software development kits (SDKs), as well as providing documentation, tools and community support for developers.
- A commercial model underpinning the bank’s open banking strategy that recognises the needs of both the bank itself and the companies that hope to partner with it. This should be driven by a strong sales organisation that can actively promote the bank’s API to potential partners and drive usage.
As open finance gains momentum, banks and other financial institutions will be required to handle a far greater volume of data than ever before. By taking the necessary steps to improve their data infrastructures, they will be better positioned to succeed in the future.
Looking at data in new ways
Open finance creates a novel situation for banks, enabling them to become consumers of datasets to which they have never had access before. This presents opportunities to launch new product offerings and engage with customers in new ways, as long as they are able to access, utilise and exploit the new data fully.
Many of these opportunities revolve around new ways to gain a better understanding of existing customers by using new data sources to build more complete views of their overall financial pictures.
An enhanced data picture can also make it possible to offer a wider range of products to existing customers. For example, an estimated five million people in the UK are currently considered “thin-file”, meaning they have little or no credit history.4 For people in this group, accessing loans can be prohibitively expensive or even impossible, even if they earn a good wage and are financially responsible.
Open finance allows banks to view a wider array of data sources to assess creditworthiness—for example, transaction data to understand spending patterns and budgeting. This has the potential to open up access to credit to a much broader population.
Adaptation will be a three-step process
The possibilities offered by open finance are expansive and can be overwhelming. Banks need to be selective about the use cases and customer segments they target. With this in mind, adapting should be approached as a three-step process.
The first step is screening. A bank should take the time to understand the new capabilities on offer, not just through access to new data sources but also regarding its ability to trigger payments from within a customer’s account, bypassing traditional payment gateways and networks.
These capabilities and the new data sources available should then be screened for commercial-opportunity size, operational complexity and the priorities of the business unit, as well as the costs and technical complexity of deployment.
Having built a shortlist, the next step is to begin building out business cases and testing the propositions with customers to test demand and refine the offering.
The challenge during this phase is striking the right balance between protecting existing business lines against cannibalisation while simultaneously testing potentially transformative products. Pay-by-bank payments, for example, have the potential to cannibalise revenues from card payments, but banks must be willing to disrupt their own business models before someone else does.
As new products are developed and brought to market, the third step, customer education, will be key. People will not use financial products if they do not understand the benefits, so banks must enable customers to understand how these new capabilities can improve their financial lives.
Open finance should be seen as an opportunity for banks to engage more deeply with their customers and serve them in better ways. Harnessing it will require an evolution in approach but could unlock incredible growth for the banks that embrace it.
References
1Open Banking: “Adoption Analysis: Open Banking Penetration,” March 2024, UK Open Banking Impact Report.
2 The Investing and Saving Alliance (TISA): “TISA-EY Open Finance Report 2022.”
3 The Paypers: Open Finance Report 2023: “The Open Revolution: From Open Banking to Open Finance,”November 2023.
4 Experian: “How additional data sources can help to reduce the invisibles population,” April 2023.
ABOUT THE AUTHOR
Tom Bull is a financial-services Partner at EY, specialising in the financial-technology space. Tom heads up EY’s UK FinTech Growth team, supporting clients to innovate and expand their businesses. Tom joined EY more than 20 years ago and is a graduate of the University of Warwick.
Finance
Hong Kong reasserts role as safe haven in global finance amid Iran conflict
The seven-week military conflict in the Middle East will redefine Hong Kong’s role as a global financial centre, positioning the city as a safe harbour for capital and investments.
Anecdotal evidence suggested that more banks had turned to Hong Kong to protect their businesses and committed themselves to expanding their presence in the city. At the same time, inquiries about adding allocations of mainland Chinese assets among global investors had recently increased, potentially enlarging the customer base for the city’s asset-management industry and family offices and driving demand for offshore yuan-linked financial products.
For years, Hong Kong’s status as a financial centre in the Asia-Pacific region has been challenged by Dubai, which has risen to prominence as a gateway linking Asia and Europe in capital flows, transport and logistics. With the war destabilising the Middle East – at one point forcing the closure of the Dubai International Airport and sending stocks in the Gulf region plunging – Hong Kong has re-emerged due to its geographical location, a pegged exchange rate, free capital flows and support from China’s economic strength.
“In that context, China and Hong Kong are attracting renewed attention,” said Gary Dugan, CEO of The Global CIO Office in Dubai, which advises family offices and ultra-high-net-worth individuals globally. “There is growing interest among some clients in increasing exposure to China and Hong Kong. It is less a simple flight to safety and more a reassessment of where investors see relative value, policy consistency and long-term strategic opportunity.”
Dubai now relies on trade, tourism and finance as the pillars of its economy, reflecting the success of its four-decade diversification away from oil for sustained growth. The United Arab Emirates city is home to Jebel Ali Free Zone, the biggest free-trade zone in the Middle East, and the second-largest stock market in the region, with combined market values of US$1.01 trillion. The city, also a global hub for gold trading, has a population of 4 million, about 80 per cent of which are foreign expatriates. Dubai’s economy grew by 4.7 per cent in the January-to-September period last year.
Finance
Budget crisis is top concern for MPS leader Cassellius | Opinion
Before seeking a new referendum MPS needs to rebuild trust in the community through completing state audits, putting in place controls to prevent overspending and routine reports to the public.
For MPS Superintendent Brenda Cassellius, who just wrapped up her first year leading Milwaukee’s public school system, her tenure has been punctuated by some very big numbers.
The first is $252 million. That is the amount of new spending voters narrowly approved in an April 2024 referendum to support operations in Wisconsin’s largest school district. Just months later, MPS was rocked by revelations the district was months behind in filing key financial reports to the state, which led to former Superintendent Keith Posley’s resignation.
The second is $1 billion. MPS faces a deferred maintenance backlog exceeding $1 billion. The district’s enrollment has declined 30% over the last 30 years, leaving many schools at less than 50% full. That, in part, is driving a plan to close some schools and to improve others to help lower costs.
The final is $46 million, the deficit MPS was running for the 2024-25 school year, an unexpected shortfall which has led to hundreds of staff layoffs.
Getting the district’s accounting, budgeting and financial reporting back on track has dominated Cassellius’s first year at MPS. In an April 15 interview with the Journal Sentinel’s editorial board, she talked in detail about the challenges putting that into order and progress she sees in restoring transparency into its operations.
State funding and aging buildings create budget nightmares
Cassellius says state needs to keep up its share of school funding
In an interview with the Journal Sentinel editorial board, MPS leader Brenda Cassellius says budgets and buildings are her two top worries.
Cassellius said the on-going budget crisis is her top concern. She said the state’s failure to live up to its share of funding is exacerbating MPS’ budget woes. A group of school districts, teachers and parents filed suit against the state Legislature and its Joint Finance Committee claiming the current state funding system is unconstitutional and prevents schools from meeting students’ educational needs.
Funding for special education is especially critical. About 20% of MPS students have disabilities, almost twice the share of the city’s charter schools, and the average of 14% across Wisconsin.
“What’s keeping me up now, you know, is really just the budget crisis we’re in, with not only this year but multiple years going out without additional state aid, we’ve been not getting funding for what our needs are for our students, and particularly our students with special needs,” she said.
Although the state budget increased special education funding to a 42% reimbursement rate, the actual rate has been about 35%. Another component to the budget headache is the age of MPS buildings. The average age is 85 years-old compared to 45 across the nation.
“We have just kicked this can down the curb or kicked it down the street or whatever you call it for too long. And it’s time that we really take on a serious conversation about the conditions of the learning environments in which we send our children,” she said. “Particularly in Milwaukee Public Schools, we serve the most vulnerable children. Children who have language barriers, children who have disabilities, children in high-concentrated poverty.”
What needs to happen before MPS seeks another referendum
Voters need to be comfortable MPS has made tough budget decisions
In an interview with Journal Sentinel editorial board, Brenda Cassellius said voters will need to see budget improvements before seeking more spending
Cassellius said MPS will definitely need to go back to voters for a new referendum in the future. In addition to the 2024 measure, voters approved an $87 million plan in 2020.
Before doing that, she said the district first needs to rebuild trust in the community through completing required state audits, putting into place controls to prevent overspending and routine reports to the school board and public about finances.
“I don’t think that the voters are going to want us to bring something forward until they feel comfortable that we have done the cleanup that is necessary,” she said. “And we’ve built the trust that we have the sufficient controls in place.”
In the interim, she’s hoping the state will meet its constitutional responsibility to adequately fund public schools.
“What the public expects is you know where the money is, you’re spending it as close as you can to children, you’re getting good on the promise around art, music, and PE, and the things the public said they wanted to fund,” Cassellius said. “And they want their kids to have so that they have a quality education and an excellent education in Milwaukee Public Schools, and that they had the right amount of staff that they actually need. In the school to be safe and to run a good operation.”
Rebuilding finance staff in wake of $46 million in overspending
MPS is rebuilding school finance staff in wake of reporting lapses
In an interview with the Journal Sentinel editorial board April 15, MPS superintendent discusses accountability for district’s financial problems.
The $46 million budget shortfall from the 2024-25 school year started coming into view last fall and was confirmed in mid-January. Cassellius noted that in addition to hiring a new superintendent, MPS also parted ways with its comptroller and CFO.
“We are really rebuilding the personnel and staff of the finance department. That is what’s critical, is having the right people in the right seats doing the work,” she said. “Also critical is making sure that you have the right controls in place. The audit findings found that we did not have proper controls in place and now we have those proper controls in place and when we find things we put new SOPs in place and that is what any business does.”
Identifying that shortfall, though painful, was the result of better accounting.
“Being three years behind in auditing means that you don’t have full sight on your actual revenues and expenditures. And so we have now full sight of our revenues and our expenditures and that’s why we were able to see this new deficit of $46 million,” she said. “And we still continue to work with DPI on those processes to make sure that every month we’re doing monthly to actuals and doing those accounting, reporting that to the board. In a way that is consumable to the public that they can understand.”
Jim Fitzhenry is the Ideas Lab Editor/Director of Community Engagement for the Milwaukee Journal Sentinel. Reach him at jfitzhen@gannett.com or 920-993-7154.
Finance
Psychological shift unfolds in soft Aussie housing market: ‘Vendors feel pressure’
Property markets move in cycles, and with interest rates rising and other pressures like high fuel costs, some markets are clearly slowing down. Many first-home buyers who have only ever seen markets going up are conditioned to think that when purchasing, competition is always intense and decisions need to be made quickly.
In those times, buyers often feel they need to act fast, stretch their budget and secure a property at almost any cost. But things have definitely changed.
In a softer market, the dynamic shifts. Properties take longer to sell, competition thins, and it’s the vendors who begin to feel pressure.
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For buyers who understand how to navigate that change, the balance of power quickly moves in their favour. The opportunity is not simply to buy at a lower price. It is to negotiate from a position of strength.
If that’s you right now, these are the key skills first-home buyers need to take advantage of in softer market conditions.
The most important shift in a soft market is psychological. In a rising market, buyers often feel like they are competing for limited opportunities. In a softer market, the opposite is true. There are more properties available, fewer active buyers and less urgency overall. This gives buyers options.
When buyers understand that they are not competing with multiple parties on every property, their decision-making improves. They are more willing to walk away, compare opportunities and avoid overpaying. Negotiation strength comes from not needing to transact immediately. When that pressure is removed, buyers are able to engage more strategically.
One of the most common mistakes first-home buyers make is continuing to apply strategies that only work in rising markets. Auction urgency is a clear example. In strong markets, auctions often attract multiple bidders and create competitive tension. In softer conditions, properties are more likely to pass in, shifting the process away from a public bidding environment into a private negotiation.
This is where leverage increases.
Private negotiations allow buyers to introduce conditions that protect their position. These may include finance clauses, longer settlement periods or price adjustments based on due diligence. Opportunities that are rarely available in competitive markets become standard in softer ones.
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