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Skip-the-Line program at Illinois DMVs improves customer service, report finds

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Skip-the-Line program at Illinois DMVs improves customer service, report finds


ILLINOIS (WIFR) – New data from the Illinois Secretary of State’s Office shows the Skip-the-Line program reduces wait times and improves customer service at the DMV.

The Skip-the-Line program was launched in Sept. 2023, creating an appointment-only system at 44 of the busiest DMVs in Illinois. Data shows that 2.2 million people have made appointments since then.

Monthly transactions online increased by 20% for a total of 4.8 million on the Secretary of State’s website in the past year, according to the report.

The Help Line assisting with scheduling and questions took 1.1 million calls, and the average customer wait time decreased from 2 minutes and 22 seconds to 50 seconds, the data shows.

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Text message notifications were also implemented to remind customers of their upcoming appointments and allow them to cancel, decreasing the amount of no-shows.

Seniors that may struggle with making an appointment online can now go to a “senior only” walk-in center located in Bridgeview, Calumet Township, Evanston and Westchester. The report shows that 80,000 people have used the walk-in centers so far.

The Secretary of State’s Office says they are continuing to seek out opportunities to make DMV facilities more accessible. They recently announced that the facilities will be opening half an hour earlier because of data showing customer demand is higher during the first morning hour.

For more information or to make an appointment at the DMV, visit the Secretary of State’s website.

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1 injured, 1 dead of self-inflicted gunshot in domestic incident in Des Plaines, Illinois

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1 injured, 1 dead of self-inflicted gunshot in domestic incident in Des Plaines, Illinois



Police in the northwest Chicago suburb of Des Plaines, Illinois on Sunday were investigating a domestic incident in which one person was injured and another died of a self-inflicted gunshot wound.

At 11:15 p.m. Saturday, Des Plaines police were called for a domestic incident in the 600 block of Jill Court. Upon arrival, officers found out a domestic incident between two people had become physical, and one of those two people suffered non-life-threatening injuries.

This person was taken to an area hospital. The nature of the person’s injuries was not specified.

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Around 11:50 p.m., police in neighboring Park Ridge were called for a report of a suspicious vehicle in the 800 block of Meacham Avenue. They found someone in the car who had fled the domestic incident in Des Plaines and had then suffered what appeared to be a self-inflicted gunshot wound and died, police said.

Further information was not released Sunday.



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Person found dead after RV fire in Des Plaines, Illinois

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Person found dead after RV fire in Des Plaines, Illinois



A person was found dead in a burned recreational vehicle in Des Plaines, Illinois early Sunday.

At 6:45 a.m., the Des Plaines police and fire departments were called for an RV on fire the 2600 block of Scott Street in Des Plaines.

Firefighters put out the fire and found a dead body inside, police said.

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The identity of the person found dead has not been released pending family notification and further investigation. The cause of the fire was also under investigation Sunday.

The Des Plaines Fire Department, Illinois State Fire Marshal Investigators, and Des Plaines Police Department were investigating Sunday.



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Donovan Dent’s OT layup caps historical rally for UCLA

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Donovan Dent’s OT layup caps historical rally for UCLA


LOS ANGELES — UCLA was having a very bad week, suffering blowout losses on the road, where coach Mick Cronin angrily — and he later admitted wrongly — ejected one of his players at Michigan State.

Things didn’t figure to get much better with No. 10 Illinois visiting Pauley Pavilion. And they didn’t in the first half. Winners of 14 of 16, the Illini built a 23-point lead while shooting 54% from the floor and 53% from 3-point range.

“I was worried before the game,” Cronin said. “I didn’t like the look on their faces before the game. It was almost like they had lost confidence. And we played like that early, until we forgot about it.”

The Bruins roared back, with Donovan Dent hitting the winning layup with one second left in overtime for a 95-94 victory. Fans stormed the court to celebrate UCLA’s second top-10 upset at home. The Bruins beat then-No. 4 Purdue 69-67 on Jan. 20.

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It was UCLA’s largest comeback since rallying from 19 points down in a 90-83 victory over Oregon on Feb. 23, 2019, at home. The Bruins’ 23-point comeback is the largest to defeat a top-10 opponent in AP poll history, according to ESPN Research.

“Even when we went down big, we were still connected as a team in the huddles,” Dent said. “We just kept saying keep fighting.”

UCLA’s defense clamped down, holding the nation’s top offensive team to 22% shooting in overtime and 0 of 5 from 3-point range.

“I hope it helps our confidence,” Cronin said. “You would hope it sends a message to them that if you’re bought in defensively, we got a great chance to win.”

Dent dribbled downcourt and got to the rim in 4.9 seconds, splitting two Illini players near the free throw line and making a move past one last defender for an up-and-under basket.

“I wasn’t making layups to save my life,” he said. “I missed like five in a row, so for me to get down there it was amazing.”

Dent had 14 points, 15 assists and no turnovers in 42 minutes.

“That’s what he’s here for,” teammate Eric Dailey Jr. said.

The Bruins (18-9, 10-6 Big Ten) were coming off consecutive 20-plus point defeats for the first time since the 1944-45 season.

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“We got to flush ’em,” Dent said.

Making it worse was Cronin’s ejection of reserve Steven Jamerson II for committing what he believed was a dirty foul late in East Lansing, triggering a slew of negative publicity. Cronin changed his mind after seeing a replay and said he apologized to Jamerson, who played 1½ minutes Saturday.

“There’s a lot of negativity towards our program. Those outside forces, we can’t let them get in,” Dailey said. “One thing we’ve been trying to focus on is positive words toward each other, just encouraging each other to do good. When a player has their head down, pick them up.”

The Bruins have four regular-season games remaining, including against No. 9 Nebraska and two with crosstown rival Southern California. Then, it’s off to the Big Ten tournament in Chicago.

Time is running out to get off the NCAA tournament bubble.

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“Our season’s on the line right now,” Dent said. “We’re in desperation.”

The Associated Press contributed to this report.



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